amazon seller question

I'm new to the amazon world of selling. Sold lots on ebay but just started on amazon.

Jan 25 I sold a graphing calculator.
Jan 28th calculator was received by buyer.

5-6 days later I hear the calculator is now broke and will I do a return. I say sure, once I get it back and verify the serial number is the one I sent you, I'll give your money back.

I hear nothing for a while till Feb 16th when I get sent a message from her on amazon with the only content being a url link to a virus. I waited to open it on a sandbox to not get infected since it looked 99.9% fishy. I reported this message to amazon but never heard anything back about it.

I dont hear anything from her actually talking till today when I have an official return request through amazon. About 40 days after she received the item.

What am I obligated to do? isn't amazon's policy 30 days after receiving it?

What if the calc is not broken and she just needed it for a class for a short time?

What if the calc really is broken but it is not the one I sent her?

as per amazons own return policy, Amazon itself, does not even let customers return items after 30 days.

But she did not return in 30 days.
I would definitely NOT pay for shipping back.
also, item needs to have box and all docs returned as well.

Welcome to the Amazon world of scammers.

as per amazons own return policy, Amazon itself, does not even let customers return items after 30 days.

But she did not return in 30 days.
I would definitely NOT pay for shipping back.
also, item needs to have box and all docs returned as well.

Welcome to the Amazon world of scammers.

I had a similar experience with a text book. The person bought it everything was fine then about 4-5 weeks later. They said the book was tore up and they wanted to return it. It was more then 30 days so i cited amazons 30-day policy. The buyer filed a A-Z guarantee thing and amazon ruled I owed them a refund. When I got the book back the cover was bent that was the only damage ,and there was highlighting in it and a homework assignment with the buyers name on it. I second the previous poster welcome to the amazon world of scammers. Thankfully there aren't many of them.

I denied her return and told her sorry that it was outside the 30 days and now she just lets me know she shipped it back and crying that shes a poor college student blah blah. wtf? why would you ship it back before a return is authorized?

Don't forget she has 90 days from the day she bought that calc from you to open an A-Z claim and get all her money back. Amazon always take sides with buyers. She also has 90 days to leave you a negative feedback. I sell about 1000 items daily from my seller account and have been dealing with people like her everyday, it sucks

Quote from nizzy1115 : I denied her return and told her sorry that it was outside the 30 days and now she just lets me know she shipped it back and crying that shes a poor college student blah blah. wtf? why would you ship it back before a return is authorized?

If you do get the calc back and see no tracking of any kind on the package, then just pretend that you haven't gotten it. Scam the scammer?

Quote from golakers : If you do get the calc back and see no tracking of any kind on the package, then just pretend that you haven't gotten it. Scam the scammer?

He will still lose if the buyer opens an A-Z claim

Quote from nizzy1115 : I denied her return and told her sorry that it was outside the 30 days and now she just lets me know she shipped it back and crying that shes a poor college student blah blah. wtf? why would you ship it back before a return is authorized?

The return was authorized when amazon ruled against me in the A-Z claim. Like persian_mafia said the buyer has 90 to file a claim ,and amazon will pretty much always rule against you.

Quote from persian_mafia : He will still lose if the buyer opens an A-Z claim

She shipped it back and OP hasnt said that she has opened a claim with Amazon.

I'm not familiar with Amazon claims process, but I would assume that you would return the money after you get the product back?

Quote from golakers : She shipped it back and OP hasnt said that she has opened a claim with Amazon. I'm not familiar with Amazon claims process, but I would assume that you would return the money after you get the product back?

She will open one trust me. She will say she sent it back and Amazon will still refund her. If she does provide a tracking # then for sure Amazon will refund her no questions asked. Sellers don't have much power on Amazon

Quote from persian_mafia : She will open one trust me. She will say she sent it back and Amazon will still refund her. If she does provide a tracking # then for sure Amazon will refund her no questions asked. Sellers don't have much power on Amazon

Is Ebay better? What about Etsy?

Quote from linux_guru : Is Ebay better? What about Etsy?

Ebay is the same too but instead the buyer has 45 days to open a case and win and 60 days to leave a feedback. At least on Ebay you can block the buyer so he/she won't be able to bid or buy anything from you in the future and screw you over again, on Amazon you can't. I don't know anything about Etsy, never sold anything there

How do they ship it back before you even authorized the return? How did they get a return address? Bc for me, my mailing and return address are two separate places.

Quote from tennisplayer888 : How do they ship it back before you even authorized the return? How did they get a return address? Bc for me, my mailing and return address are two separate places.

Maybe the buyer just kept the original package and just marked it as "return to sender" or maybe just coppied the address from the original package. I have had customers sending my packages to Amazon Corp before too in Seattle in the past without even contacting me or creating any RMAs