Going on for over a month, back n forth, over my Slingbox 500 which was having issues. Escalated my case to the engineering team and should get a call today. They're not the quickest customer service, but they don't abandon you (at least I don't think they will..)
Are you getting an error code? I don't remember the exact error code, but three are a few error codes if you google it; quite a few threads online about those codes being instant free replacements. Obviously the person over the phone will need to login and try to use your slingbox to verify the code, so you can't just lie about the code. Hopefully it works out for you.
In my situation, I called the support number and agreed to pay the diagnostic fee. They logged into my account, got the error code. Ordered me up a refurb replacement, refunded the diagnostic fee and shipped out the replacement with return label for the defective item in 4 days. YMMV, but my experience has been good. Especially considering the box was over 2 years old.
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