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NetTalk Duo vs MagicJack Plus vs Ooma?

ResidentEvil 380 March 24, 2013 at 07:42 AM in Compare
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I am considering one of these 3 options:

1. MagicJack Plus ($19.99/yr 5 year commitment) - need to get a new phone number as they charge $10/mo extra for a ported #. - Hardware is $50 (1 year free service)

2. Nettalk Duo ($29.95/year no commitment) $20 to port number (NO MRC) - Hardware is $50 (1 year free service)

3. Ooma ($44.76/year) $40 to port number (NO MRC) - Hardware is $120

I hear OOMA is really good as far as call quality, etc, but then I heard that nettalk duo was equally good, and MagicJack I hear is low end.

Basically what I want is for it to work, I have heard stories about magicjack calls just going to voicemail and such, and their customer service sucks.

Does anyone have experience with these and can provide some insight on which is best? Right now I'm leaning towards nettalk.

23 Comments

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#16
I've been using the Nettalk Duo for 2 years. It has problems once in a while and has to be reset once every few months but it's been plenty good enough for me. I can’t comment on their customer service because I’ve never needed it. It just works. I've been very happy with Nettalk-- especially at $30/yr. and essentially $20 for the hardware. Porting my home phone number was free back then, but it's now a one-time $20 porting fee. They occasionally add new, free features, which is nice.

Obihai has too many downsides (for me) relative to Nettalk:
* E-911 for Obihai is $12/year so (for my needs) Obihai is effectively only $18/year cheaper than Nettalk.
* Obihai hardware is about $30 more expensive than Nettalk.
* Porting your home phone number requires the hassle of buying a prepaid cell phone, porting your number to that, and then porting your number to Google Voice. (Maybe $80 + hassle?)
* So $30 more for hardware + $80 burner cell phone) divided by $18/year savings = 6 year break-even vs. Nettalk.
* I don't expect Google to always run Google Voice for free thereby losing money. I doubt it'll be free at the 6-year break-even point. Someday they'll likely start charging, and at that point you'll either have to pay or go through some hassle to port your number (and pay).
* Nettalk offers call blocking of up to 10 numbers, including all "Anonymous" & all "Unknown". This saves me a lot of sales call hassle. Obihai only offers call blocking of all "Anonymous" numbers which are rare because no smart telesales company would be "Anonymous".
* Obihai seems like it's quite difficult to set up for the average person (though not for tech geeks like me).

Ooma is nice but it’s too expensive for me relative to NetTalk.
* Ooma hardware (base unit only) is ~$150 (~$130 more than Nettalk.) Let’s say it lasts 6 years. That would be ~$20 more per year.
* Ooma charges $40 to port your home phone number (compared to $20 for Nettalk). Ooma waives the porting fee if you sign up for a year of their "Premier" plan at $120/yr.
* Ooma charges ~$45/yr. in taxes and fees for their "free" basic service, whereas Nettalk charges just $30/yr. total for their more full-featured standard service.
* Ooma's "basic" service (unlike Nettalk's) doesn't include call-forwarding (with multi-phone rollover), 3-way calling, calling to Canada, call-blocking, do-not-disturb, etc. If you want those features, you have to get Ooma's "Premier" service for $120/yr. Though with the "Premier" service, you'd get some other nice features, like call-blocking of their "Community Blacklist", for call blocking which probably almost eliminates telesales calls.
* I would only get Ooma’s “Premier” service so Ooma would cost me roughly $155/year more than Nettalk. Not bad considering the quality of the Premier service, but not worth it to me.


MagicJack always gets terrible reviews so I’ve never given them serious consideration.
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#17
Quote from ResidentEvil View Post :
I am considering one of these 3 options:

1. MagicJack Plus ($19.99/yr 5 year commitment) - need to get a new phone number as they charge $10/mo extra for a ported #. - Hardware is $50 (1 year free service)

2. Nettalk Duo ($29.95/year no commitment) $20 to port number (NO MRC) - Hardware is $50 (1 year free service)

3. Ooma ($44.76/year) $40 to port number (NO MRC) - Hardware is $120

I hear OOMA is really good as far as call quality, etc, but then I heard that nettalk duo was equally good, and MagicJack I hear is low end.

Basically what I want is for it to work, I have heard stories about magicjack calls just going to voicemail and such, and their customer service sucks.

Does anyone have experience with these and can provide some insight on which is best? Right now I'm leaning towards nettalk.
I use both Vonage & MagicJackPlus. Vonage 8 years without any problems, voice quality is Excellent. MagicJack is primarily used for faxing, voice quality is good to excellent. No problems but customer service sux. I'm paying a yearly fee for porting my number after paying the initial porting charge. Hope this helps.
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#18
avoid netalk , their customer service has gone down the toilet Smilie earlier (around till may 2014) they had a phoen to talk to , now only chat and that too takes like hours to get a rep. And the reps are very unhelpful

I was supported/promoted of NT for long, but post this experience, i change my recommendation to avoid at all costs. I will also move to some other provider.
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#19
NetTalk Head Office
1080 NW 163rd Drive
Miami, FL 33169
(305) 621-1200
nettalk.com
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#20
I am on my 3rd MagicJack + and let me tell you the service and company is a joke. It never works right, lots of noise (I have a big pipe for Internet). Their technical support, only available via chat, has disconnected on me several times when they realize they can't fix the problem. AVOID MAGIC JACK at all costs...you are DEFINITELY getting what you pay for!
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#21
so what is currently the BEST??
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#22
Quote from bamitabh View Post :
I had experience with Magic Jack - disappointed, frustrated and discontinued. My friends had similar experience.I had switched to Vonage, which is good.
I have heard good report on OOMA.

What went wrong with Magic Jack? I hav family in Ecuador and I was going to get one this week...
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#23
Curious also on what you guys currently recommend. I would like to try Nettalk as magic jack won't let me call most the local numbers in my town... Any updates on customer service or service in general? Thank you..
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#24
Quote from straubd View Post :
I've had Nettalk Duo (direct plugged into my router) for over two years with minimal issues. Occasionally once every few months I'll have to reset the device (unplug/plug back in) when it fails to place or receive calls. I've sent several faxes without any issues. The few times I've had to contact customer support I sent a message online with my problem and they responded within 24 hours or less.


Are you still happy w/ Nettalk Duo services?!
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