I am still using my basic Core Ooma device, it still works perfectly, and I pay nothing whatsoever in any kind of fees for unlimited calls to US and Canada. Sound quality is great!
If you can get a hold of the ORIGINAL Core device (they are still out there) or Core with Scout (kind of an extension of the unit) they are grandfathered in at NO FEES-EVER. I happen to have a brand new one, still shrinkwrapped, with the Core and Scout Device, and I have confirmed with Ooma that it will always be no fees. I don't know why I have it, just saw it on Ebay one day and bought it for $200, as others there were going for much more due to the no-fees thing. So. it sits in my closet.
Also, they have told me that if I ever want to "upgrade" to the Telo, my no fee deal will be transferrable to the Telo. No reason to do so in 4 years, as mine is working perfectly, as it always has.
When did you activate your Core Ooma and when did you contact Ooma? Based on the most recent information, looks like what you mentioned is out of date. Also, even though old Core already activated may be no fee. But based on recent communication from Ooma, those customer will have reduce level of support. Probably means if there is anything wrong with Ooma Core like no longer work, poor sound quality, or some feature not working, etc, they will not support it.
I was almost ready to give up on my OOMA order with OfficeMax. However, when I checked my order status today it was listed as "Shipped"! I guess I'll wait another day or so to see if it actually shows up!
I ordered it on 3/29, I called on 3/31 asking for a status update on my order and if there was any way that I could just pick it up in the store. The guy said that it was back ordered and that it could take as long as 4/30 for me to recieve it. On 4/1, I recieved the ooma in the mail. It was shipped on 3/29 but I recieved a notification that the item shipped on 4/2 even though it was delivered on 4/1. Its weird that the office max cs rep said that it was backordered and it would atleast 2 weeks to a month for me to recieve it when it was already shipped and was about to be delivered.
The direction is clear. Ooma is doing anything they can to get rid of people that is not paying anything or make sure they pay something.
Agreed. I have the old unit, and Ooma sent an email making it sound like the world would end if I did not upgrade to a new unit. Mine works without a hiccup, and there has been no need to "upgrade". I use an Obi as a second line, so if Ooma blows up, I still have free phone service.
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