Not that it's particularly interesting or ground breaking, but here is my chat. I honestly think I could have gotten it but kind of blew it with the third verification. Oh well. Better safe than sorry and, in the end, it's just $50 in credit difference.
2:20:09 PM System Thanks for choosing Chat to assist you in making your purchase on Dell.com. A Dell.com Chat Expert will be with you shortly.
2:20:39 PM System We apologize for the delay. Due to high demand, we are experiencing slightly longer wait times. A Dell.com Chat Expert will be with you as soon as possible.
2:21:09 PM System Thanks again for your patience. We strive to help make every customer extremely satisfied, and will be with you as soon as possible.
2:21:39 PM System We apologize for the delay. Due to high demand, we are experiencing slightly longer wait times. A Dell.com Chat Expert will be with you as soon as possible.
2:21:59 PM System You are now being connected to an agent. Thank you for using Dell Chat
2:21:59 PM System Connected with Mohammed Moinu
2:22:05 PM Dude Hello
2:22:13 PM Mohammed Moinu Hi Dude
2:22:17 PM Mohammed Moinu Welcome to Dell Parts and Accessories Chat! My name is Mohammed Khaja (1800 289 3355 at extn. 4166820) and my e mail id is firstname.lastname@example.org. I am pleased to be your Dell.com Sales Chat Expert!. How may I assist you today?
2:22:26 PM Dude I am trying to purchase Dell item: A6259192
2:22:46 PM Dude But the description within the cart doesn't seem to match the item description
2:23:07 PM Dude Item description reads: Samsung 43-inch Plasma TV - PN43E450 Series 4 720p 600Hz Slim HDTV with $100 PROMO eGift Card
2:23:19 PM Mohammed Moinu Sure, I will be happy to help you with that
2:23:24 PM Mohammed Moinu Let me pull up that product details
2:23:26 PM Dude In my cart, the fine print reads: Save $102 & receive a $50 Dell PROMO eGift Card with this purchase sent via email in 10-20 days.
2:24:14 PM Mohammed Moinu That could be an old promotion that you still have it in your cart
2:24:29 PM Dude So, it seems there is a $50 PROMO eCard discrepancy
2:24:39 PM Dude details read: expires Monday, April 08, 2013
2:25:09 PM Dude I can rest assured, then, that I will get $!00 eGift promo credit if I buy this television?
2:25:25 PM Dude sorry, $100 eGift promo credit
2:25:59 PM Mohammed Moinu Yes Dude, For accurate transaction, would you like me to go ahead and help you place the order right away?
2:26:13 PM Dude Yes, that would be alright
2:26:35 PM Mohammed Moinu Sure, May I have your home telephone number, full name and billing address in order to complete customer verification please.
2:27:05 PM Dude 555-867-5309
2:27:10 PM Dude Dude Dude'sLastname
2:27:36 PM Dude Dude's address
2:28:00 PM Dude I've order within the last 2 years maybe, but was at a slightly different address at that time
2:28:35 PM Mohammed Moinu Thank you, Is the billing and shipping address same?
2:28:41 PM Dude Yes, it is
2:28:50 PM Mohammed Moinu Sure, While I check for the information, would you like to become a member of Dell's new loyalty program, Dell Advantage? It's a great way to earn special benefits for all of your technology purchases and signing up is simple and for a limited time! Dell Advantage members get 5%of their total purchase on both computers, Electronics and accessories back in the form of a Dell promotional e-gift card every time you buy. You will also receive free 2nd business day shipping on all systems and thousands of E & A items every time you make a purchase.
2:29:14 PM Dude Not at this t ime, thank you
2:29:55 PM Mohammed Moinu Sure, Would you like to add an HDMI cable for this TV?
2:29:59 PM Dude no, thank you
2:31:20 PM Mohammed Moinu Sure, I see that you have 1 year warranty on this TV, Would you be interested in extending it for the better help in the future?
2:34:37 PM Dude what are the terms of the extended warranty?
2:36:00 PM Mohammed Moinu First one year is covered by the manufacturers however from the 2nd year you can contact Dell for any technical issues with your TV
2:36:31 PM Dude technical issues, as in if the television stops working they will repair it?
2:36:40 PM Dude Would this be in home repair or by mail?
2:37:01 PM Mohammed Moinu It will be in home service
2:39:37 PM Dude how much for the additional year warranty?
2:40:16 PM Mohammed Moinu Let me pull up that details
2:41:16 PM Mohammed Moinu Price for the 1 year extended warranty is $ 4.99 and for 2 years is $ 79.99
2:41:45 PM Dude Only $5.00 for the 1 year but $80.00 for the 2 year?
2:41:49 PM Dude that is a big difference
2:42:13 PM Mohammed Moinu I apologize for that, It's $ 49.99 for 1 year
2:42:37 PM Dude I can get a square trade warranty for 3 years for only $49.99
2:42:44 PM Dude I think I will buy a warranty through them instead
2:42:52 PM Dude So, no thank you on the warranty
2:43:21 PM Mohammed Moinu Sure ,Let me pull up the total cost for the TV
2:45:21 PM Mohammed Moinu Total cost for the Samsung 43-inch Plasma TV is :
Subtotal # $397.99
Taxtotal # $32.83
Shippingcharges # $0.00
TotalPrice # $430.82
2:46:16 PM Mohammed Moinu How would you like to make the purchase? Have you heard about our Dell Preferred Account? which is a revolving line of credit, allows you to pay for your purchase all at once or gives you the flexibility to make monthly payments. With this account there is no prepayment penalty and you may qualify for promotions and discounts for future purchases
2:46:50 PM Dude And, according to the print, I will receive a $100 eGift Promo code in my email within 10-20 days?
2:47:15 PM Dude I just want to be sure I will not get only a $50 eGift card, but instead will get the full $100 eGift credit
2:48:17 PM Mohammed Moinu Yes Dude, Please be assured that you will get the $ 100.00 promo gift card
2:48:37 PM Mohammed Moinu Let me check that once again for you
2:49:58 PM Dude alright, sounds good to me
2:50:13 PM Dude let's check out
2:51:02 PM Mohammed Moinu I apologize Dude, You are correct i see that we have an error now with this promotion and it shows $ 50.00 as a promo gift card
2:51:47 PM Mohammed Moinu I have escalated this issue to my supervisor and see what best can be done
2:52:00 PM Dude yet the item description clearly reads $100
2:53:07 PM Mohammed Moinu That's correct Dude, It shows $ 100.00 online right now
2:54:57 PM Mohammed Moinu Dude, We have sent this information to our verification team and we are waiting for the response, Is it ok if i arrange a call back once we get the reply?
2:55:38 PM Dude Sure, that would be fine
2:55:55 PM Dude I just want to avoid having to do a messy return simply because of an error on your end
2:55:55 PM Mohammed Moinu Thank you, May i know your preferred call back phone #?
2:56:01 PM Dude 555-867-5309
2:56:24 PM Dude I definitely still want to make the purchase if the item description accurately reflects what I will be getting
2:56:32 PM Mohammed Moinu Sure, I can understand that and we will get back to you as soon as i get the reply
2:57:12 PM Mohammed Moinu Is there anything else I can help you with today?
2:57:47 PM Dude no, thank you
2:58:08 PM Mohammed Moinu You are welcome, Thank you for the opportunity to help you today
2:58:08 PM Mohammed Moinu Hope I was able to answer all your questions today. Please click on the <exit button> of the chat window and take a survey to share your valuable feedback with my manager on this session.“Survey is regarding me how helpful I was today to you .”
Our Chat team strives to provide the very best levels of customer service. If you have a minute, we would really appreciate your feedback on a 1 minute survey that will appear above this chat once the session ends. My manager gets all the feedback and we use it to help our customers. You may also provide your feedback to my manager at Nisheeth_Girotra@Dell.com. Thank you for choosing Dell’s Sales Chat and have a wonderful day !
A few years ago, I bought a TV through Dell and at the time they had the extended warranty at a great price. I never get the extended. This time I was so glad. The TV started having sound problems when I turned it on. The sound wouldn't start for about 90 secondes. It was just a couple of days before the extended warranty was going to expire. I called Dell and someone came out a few days later. He changed a board and fixed it. A few more days go by and now I the TV is having problems getting a signal. I called Dell again and they noted the warranty had expired, but they realized I just had service on the TV. The next day the same service guy comes out and he changes all of the boards. TV is working great again. The service guy did mention if he had to come back, Dell would replace the TV under their lemon policy (even though the warranty had expired). No such luck. The TV works great.
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