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Help re: Print Quality with Brother HL 2170W

GBAstar 1,527 April 7, 2013 at 12:01 AM
Okay,

A year or two ago I bought a Brother Wireless HL-2170W printer from Staples.com. I believe it was refurbished but after all promotions I paid about $50 out of pocket for it and it came in the factor box and looked like it was brand new.

I has been a great printer and I save more then I paid for it each year by using the inexpensive 3rd party toners I get for $10-$15 a piece from mwave.

I first started having problems with the printer when the toner light would go on after only a ream or two of paper had been used (500-1000 prints). It was my understanding that with one toner unit I should get 2,000 plus normal prints however because I wasn't using brother toner cartridges and because I was paying so little I didn't mind switching them more frequently then what I thought I should be (FYI - I had to replace them or the printer wouldn't print---> I used every trick including putting electrical tape over the sensors that read the toner levels).

Eventually I googled this problem and learned off the "reset" trick where you turn the printer off using the off switch. Open the lid and while turning it on (and the lid open) you hold the action buttton. You then press the action button twice... wait a second... and press it 5 more times. This is supposed to reset the print counter.

So that allowed to me extend the life of my toner cartridges but I noticed the print quality started to get bad, even when it seemed like their was plenty of toner (FYI, I have never used a toner long enough to where the print quality started to go bad because of what looked like lack of ink---I was always forced to use a new toner due to the light coming on).

Now I've got streaks on one side of a print out where it is light and on the other side it is heavy.

I have taken the toner out and lightly swayed it side to side to hopefully balance the ink. I have taken that green thing (corona wire maybe?) and moved it side to side dozens of time. I have taken "monitor wipes" and tried to clean out the inside of the printer but I'm still getting terrible print quality.

Is their anything from this point that I can do? Has anyone had experience troubleshooting this printer or a similar brother one?

For the meantime I've had to use my wireless HP AIO printer and that thing is a ink monster and too expensive to use long term.

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#2
Found this. Have you tried with another toner cartridge? Maybe the drum is bad.

http://welcome.solutions.brother....l2170w_all

Please check the following points:
Clean the corona wire inside the drum unit by sliding the green tab.
To see how to clean the corona wire of the drum unit, click here.

Make sure the primary corona wire cleaner is at the home position.

The drum unit may be damaged. Put in a new drum unit.
To see how to replace the drum unit, click here.

The toner cartridge may be damaged. Put in a new toner cartridge.
To see how to replace the toner cartridge, click here.
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#3
I'll have to read through that.

I started seeing some print issues with toner cart A so I replaced it with B and the problems carried through and continued so I don't think it is the toner cartridge.

I'm not sure of the different parts that make up the cartridge/unit it is housed in so I'll read through that and see what they say. I have done that step with sliding the green tab though and it did NOT help.
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#4
My mother has a Brother HL-2240 that I refill the toner to help save money. There are several rollers within the cartridge that work in conjunction to deliver the toner to the large colored roller inside the cartridge. That larger roller is what actually touches the paper. There is also a section in the cartridge that stores waste toner (toner that wasn't used; i.e. excess toner was delivered). It may be that toner that makes the cartridge feel full or heavier than empty.

In this case, the toner may be empty but the waste toner may be overfilling the space for it in the cartridge. Some of that waste toner is probably finding its way onto the rollers and onto the paper unevenly. If it's not that then it's possible that it could be something to do with one of the rollers being slightly loose where it's picking up more toner than needed or isn't evenly dispersing the toner on the rollers.

I doubt it has anything to do with the printer itself so I would try replacing the cartridge to see if it fixes it. Smilie
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#5
These printers are modular in design so all that you can do is replace the toner or the drum (photo conductor) and see what happens. I highly doubt that you have a problem with the charge corona since that will usually cause either light copies or errant dark streaks in various places that will change.

It could be the fuser (hot thingy) but that ususally lasts a long time and won't cause lighter places but just leave toner smudges and mirrored imaging.
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#6
I replaced the toner cartridge that I had been using when the problem first started (although I don't think it was empty/out of ink) and the problems continued with a new toner cartridge.

I have removed the toner/drum and tried wiping down the inside of the printer (although I'm not exactly sure what I'm trying to clean) and that didn't help.

I tried moving the green tab back and forth to clean the corona wire and that didn't help.

One thing I have NOT done is put in a new drum (housing unit for the toner) but I don't have any extra on hand. I suppose I'll see if I can find one.
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#7
If you are getting a build up one one side it is very possible that the cleaning blade or roller (not sure what this model has) is worn out as well as the seals on the end.

/16 years experience as a copier technician
// a fal back job from the teaching degree I have
/// don't like it, but it pays the bills
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#8
I know im gonna get flamed for this one. However whatevs.

You purchase a wireless HL2170W refurb for $50
You spend 10-15 on a toner every so oftern. (2*15) $30

I used to do this also. Buy a laser or inkjet then refill with ink and stuff, but then I realized that it was a waste and hassle for me. There are always sales to purchase new laser printer (everthing is functional) for sometime $40. I say, wait for one of those sales, and grab yourself a new laser printer and throw the old one out. I buy in bulk, since who knows when the next sale.

These days MFGs are tighening their products so the options of refilling is harder and harder. Plus they`re expected life is being shortened with cheaper quality parts so..

Back in the day i would run things till they just were physically falling apart. Now days that philosophy has gone the way of the Dino!
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#9
Quote from GBAstar View Post :
I replaced the toner cartridge that I had been using when the problem first started (although I don't think it was empty/out of ink) and the problems continued with a new toner cartridge.

I have removed the toner/drum and tried wiping down the inside of the printer (although I'm not exactly sure what I'm trying to clean) and that didn't help.

I tried moving the green tab back and forth to clean the corona wire and that didn't help.

One thing I have NOT done is put in a new drum (housing unit for the toner) but I don't have any extra on hand. I suppose I'll see if I can find one.
How many pages did you print from the drum, the drum should be able to print around 12,000 pages.

Quote from needpricedeals2 View Post :
I know im gonna get flamed for this one. However whatevs.

You purchase a wireless HL2170W refurb for $50
You spend 10-15 on a toner every so oftern. (2*15) $30

I used to do this also. Buy a laser or inkjet then refill with ink and stuff, but then I realized that it was a waste and hassle for me. There are always sales to purchase new laser printer (everthing is functional) for sometime $40. I say, wait for one of those sales, and grab yourself a new laser printer and throw the old one out. I buy in bulk, since who knows when the next sale.

These days MFGs are tighening their products so the options of refilling is harder and harder. Plus they`re expected life is being shortened with cheaper quality parts so..

Back in the day i would run things till they just were physically falling apart. Now days that philosophy has gone the way of the Dino!
Well... I think it depends.

For example, if you buy a new laser printer for $40, it usually comes with starter toner which last maybe 700-1200 pages. Starter TN should print around 700 pages according to brother. I have a brand new HP comes with toner that only has 700 ACTUAL page counts!

You can buy an aftermarket toner for $15-25, and let's say it for a brother printer. A linkyo or meritline TN-450 which can print 2600 pages (even if it prints only 2000 pages) and only cost around $20-25 (less if you catch a sale).

It still costs less money than buying a new printer.
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#10
All these posts and nobody can simply tell you that you need a new drum... Streaks mean bad drum, or possibly toner leakage. I suggest buying genuine Brother toner and drums, you'll have better luck.
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#11
^ buying a new GENUINE drum and toner costs more than the printer is probably worth when the OP bought it
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