Can't eject new WD 2TB Passport Portable Hard Drive without unplugging usb cable
I'm having a frustrating time working with this newly purchased Western Digital 2TB PASSPORT Portable Hard Drive. I just got it on Friday and unraveled it today.
Initially I plugged it into my Windows 7 64 Bit laptop and it auto detected and installed the driver. Then I installed the WD App that came with Utilites and Smartware.
I tried to play around with the new features and did a sample backup to see if the drive worked. It upgraded the Smartware to a newer version. Then I went to Utilites and tested the hard drive tests like the SMART Scan and stuff. The upgrade eventually required that I restart the computer, which I did.
Then after a while, I decided I didn't want to use the hard drive anymore, so I went to my icon bar at the lower right hand of the screen near the clock, closed all applications out, stopped the backup , and then clicked on the green arrows and tried to eject it.
It kept giving me errors trying to eject it.
Then, I decided to restart the computer and while it was booting into windows, I unplugged the USB while the light on the portable hard drive was still on and waited until I logged into windows again. I logged in and didn't start anything. Then I plugged in the hard drive and then tried to eject it again and the same error happened.
So then I thought it was due to the software installed from WD since I read people online complaining about Smartware causing issues, so I uninstalled all WD software and then tried to eject again...didn't work.
So then the next thing I did was go into MY COMPUTER and right click on the hard drive and clicked Quick Format. I formatted it and then tried to eject it again. Didn't work.
Then I went around online and heard that the antivirus could be an issue. I have Norton Security Suite, so what I did was temporarily disconnected the WIFI and temporarily suspended the auto protect and disabled the firewall, for 15 minutes, and while that was turned off, I tried to eject the hard drive the right way without unplugging, but I still got an error, the same error since the beginning.
So now, the only thing left I read in the WD community forum is that someone said it could be that Windows is trying to index that hard drive letter, so I clicked the windows icon, typed in "index" and got the window about indexing, I checked and the portable hard drive letter was not included in the index. However, I don't know how to turn off indexing in general and if that's a good idea to turn it off. I don't know what the advantages were that I had it on.
So now I'm stuck. I don't know if this brand new unit is defective or something, but something as simple as trying to eject the drive letter to have the portable hard drive power off and then unplug should be a no brainer, and yet, I can't figure out why this is happened. It has never happened with any other external hard drive that I've plugged into this laptop that I am using before, but this PASSPORT is causing me issues.
I have taken a snapshot of the picture of the error below that's available to view on SKYDRIVE.
Here's a snapshot of my Task Manager
Hope that some people can help me trouble shoot this.
I tried to download unlocker and use this, but unlocker didn't detect any locked handles when I selected the hard drive letter. This was a solution from Microsoft about general issues with ejecting from the usb drive.
This is that only device that I've had that's USB and has this problem. I've ejected other devices from my laptop without any problems. Very strange.