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Charter Internet for $39.99 current subscribers who's 1 year $29.99 deal ran out YMMV

Joewee 64 34 April 9, 2013 at 01:32 PM in Your Mileage May Vary (YMMV) (5)
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I just looked at my recent Charter Internet bill and it was $62 just for the internet.
So I hopped on Charter Chat and was able to bring the bill down to $39.99 a month,
no modem fee, upgrade from 15 to 30 Mbps (althougth I think it was already 30)
and free online Epix. It's worth a shot. Give it a try. Here is chat log:

Customer ChatChat TranscriptYou have been connected to Andrew C.Andrew C: Thanks for giving me the opportunity to help you today! My name is Andrew and I'll be taking care of you.

Andrew C: How can I help you today?

Joe : 824xxxxxxxxxxxxxx


Joe: that is my account #...I am currently paying..

Joe: over $60 a month for just the internet....can I get that 19.99 a month special..?

Andrew C: We can certainly review your account, however there is no such $19.99 deal for internet.

Andrew C: Thank you, Let me pull that up to see how we can best help you today.

Andrew C: So that I may discuss your account and for security purposes, may I please verify the four digits of your Charter Security Code (Left hand side just above your address) or your Customer Created PIN number?

Joe Sumner: xxxx

Andrew C: Thank you for validating your Security Code, One moment while I review your current account.

Andrew C: I show you are currently receiving old plan pricing standard rate for 15 Mbps internet $52.99 + $7 modem lease = $59.99. comes with 2 free features.

Andrew C: Joe, As we review your account, how is your current service working for you?

Joe: fine...a few hiccups here and there....

Andrew C: I'm glad to hear overall it is working well for you. I do show we can switch you to our new plan pricing and service for 30 Mbps internet. It would be 30 Mbps internet (Double your current speed), modem included (no more lease fee) at $54.99 a month. This would also gain you FREE EPIX movies online as well. Take a moment to review this, I do have one other option as well.

Joe: what is the other option...

Andrew C: Joe, I would like to let you in on an exclusive offer that just started only available for current customers who upgrade. I can provide you with $29.99 per service with bundling. That is our TV Select (Minimum), 30 Mbps internet, modem included , Unlimited phone and with the 3 service plan FREE Wire maintenance plan (Normally $4.99 a month). This limited promotion $89.97 + $5.99 box lease per TV is amazing on it's own, however it also comes with FREE upgrade for 1 year of DVR service (Normally $19.99 a month, valued at over $230 savings). May I ask what you are currently doing for TV service?

Joe: I am in a 2 year agreement with Dishnetwork.... what can I get for a lower price

Joe: for the internet only...

Joe: the current speed is fine

Andrew C: The current internet only would be either your $59.99 for 15 Mbps or $54.99 for 30 Mbps. We would need to swap out the current 2.0 modem lease for the new 3.0 no lease fee equipment. Either tech out $29.99 install or FREE swap at the local office. Shall we switch you to the new plan, lower rate, faster speed and more feature? (If so , would you like a tech out or self install swap?).

Joe: this is still more then I would like to pay...I am paying 29.99 a month on my other

Joe: charter internet account...

Joe: can you do this for me...

Andrew C: I do see that your concerns about pricing are justified. I can certainly understand how it seems unfair that lower prices are only offered to new and upgrading customers. Promotional pricing is Charter's way of letting customers who have never used a particular service try it out at a lower, promotional rate. This way, they can experience the true value of that service before paying the standard price. Once the promotional period expires, Charter hopes that the customer will retain the service at the standard pricing, having been able to sample it and gauge its worth.

Andrew C: Joe, while you would not qualify for the first year pricing at $29.99. What I can do as a one time courtesy is offer you $39.99 discounted rate for 30 Mbps for 12 months, after would go to full standard rate $54.99. We would need to either send a tech out or self install pickup swap.

Andrew C: Which would you prefer?

Joe: I guess I can go with the $39.99 rate ... I can just pick it up myself and swap it out...

Andrew C: Great, let me get that limited offer setup for you.

Joe: Now will this include the no modem lease fee as well as the online

Joe: epix..?

Andrew C: Bear with me a quick second while I get some information for you on that.

Andrew C: Yes, it will include the no modem lease, and you will go to the local office and swap the modem for the new modem.

Joe: ok...what should I tell them at the local office...?

Andrew C: Charter is happy to Introduce Epix, a great channel with a wide variety of movies in all genres! The movies hardly ever repeat. I'm positive you'll find something you enjoy! It was created by Viacom, Paramount, MGM, and Lionsgate. You can watch from anywhere you can get a connection, they show the same content online as they show on air, and you can invite friends to a "Private Screening Room" online complete with chat so you can talk at the same time to watch with movies you even if they aren't Epix subscribers. You can even watch on your phone if it supports flash with more support coming for iPhone, Android, and Blackberry soon.

Andrew C: Great! If you give me just a few moments, I will go ahead and set this all up for you. While you are waiting, feel free to check out our new rewards program, Live it with Charter! Free to all Charter subscribers, members earn points for every dollar spent on all Charter products and services. Points can be redeemed for cool prizes and free sweepstakes entries! To get started please visit www.liveitwithcharter.com

Andrew C: Just take your current modem to the local office and they will go ahead and swap out the modem for you, do you need the address to the closest office?

Joe: sure...what is the addy..?

Andrew C: Monday 9:00AM - 7:00PM
Tuesday 9:00AM - 7:00PM
Wednesday 9:00AM - 7:00PM
Thursday 9:00AM - 7:00PM
Friday 9:00AM - 7:00PM
Saturday 9:00AM - 5:00PM
1201 McCann Drive, Altoona, WI 54720

Andrew C: I, on behalf of Charter, congratulate and thank you considerably for your order (As well as for your time and patience)!

Andrew C: Certainly, Thank you for contacting and choosing Charter Communications. Is there anything else I can help you with today?
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103 Comments

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#16
I have struck out 2 times. I think it is because I already have 3 services with charter... TV, internet, and phone. Apparently, the above promos are not available unless customers upgrade by adding services.

My $94 / month promo expired . now they want at least $159 a month.

ATT U-verse = Here I come!!!
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#17
They are making you take a modem even if you already have one?
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#18
Quote from anothauserhere View Post :
They are making you take a modem even if you already have one?
Yes. They no longer want to support customer's self owned modems. Charter won't charge you anything extra for their modem because it's already priced into their packages. In my area, there is only 2 types of speed as well, 30mb or 100mb...
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#19
Quote from SleepingDragon View Post :
Yes. They no longer want to support customer's self owned modems. Charter won't charge you anything extra for their modem because it's already priced into their packages. In my area, there is only 2 types of speed as well, 30mb or 100mb...
you did not dig deep enough,

I got a free modem, and kept mine. It had to go pretty high up after a 1 or 2 supervisors, but she stated its fine since its a docsis 3.0 modem. I re-itterated that it was a modem recommended and supported by charter and that is why I bought it. Anyways, i also do not have any combo services. i-net only. converted from 59.99 to 39.99 for 12 months. was already in 2 yr. Keep trying if you are getting blocked at the customer service level.
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#20
Quote from nc88keyz View Post :
you did not dig deep enough,

I got a free modem, and kept mine. It had to go pretty high up after a 1 or 2 supervisors, but she stated its fine since its a docsis 3.0 modem. I re-itterated that it was a modem recommended and supported by charter and that is why I bought it. Anyways, i also do not have any combo services. i-net only. converted from 59.99 to 39.99 for 12 months. was already in 2 yr. Keep trying if you are getting blocked at the customer service level.
Nah, you don't need a supervisor to get the $39.99 pricing for 30mb. It was offered to me. And like I said, you have to use their modem since it's priced into the price of $39.99. They said that's their new promotion. You can keep or sell what you already own, but their new modems sucks... It's a Cisco/Linksys modem. I dropped their tv service after their basic goes up like mad. Not worth the price, so I removed tv and demanded Internet for $29.99 but only got the $39.99 price for 1 year. Worst case scenario, cancel service and re-order using another person's name in the household and you'll get $29.99 promotion for 30mb.
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#21
Quote from SleepingDragon View Post :
Quote from nc88keyz View Post :
you did not dig deep enough,

I got a free modem, and kept mine. It had to go pretty high up after a 1 or 2 supervisors, but she stated its fine since its a docsis 3.0 modem. I re-itterated that it was a modem recommended and supported by charter and that is why I bought it. Anyways, i also do not have any combo services. i-net only. converted from 59.99 to 39.99 for 12 months. was already in 2 yr. Keep trying if you are getting blocked at the customer service level.
Nah, you don't need a supervisor to get the $39.99 pricing for 30mb. It was offered to me. And like I said, you have to use their modem since it's priced into the price of $39.99. They said that's their new promotion. You can keep or sell what you already own, but their new modems sucks... It's a Cisco/Linksys modem. I dropped their tv service after their basic goes up like mad. Not worth the price, so I removed tv and demanded Internet for $29.99 but only got the $39.99 price for 1 year. Worst case scenario, cancel service and re-order using another person's name in the household and you'll get $29.99 promotion for 30mb.
I've tried this. Multiple times. No dice, like many others have said. Glad it worked for you, but it's definitely not common. Worst customer service dept I've ever dealt with. Threaten to cancel, they have absolutely no problem losing a customer and letting you walk. Wish there was another option in my area, but no such luck.
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#22
I agree it wasnt an easy flight. tough as rocks. but i did have to speak to customer service, then supervisor, then a special teams associate in Michigan.

YMMV, like i said, was educated i could keep my modem. do as I may with the other one when it arrives.

So, yeah i guess i did need a supervisor since both chat rep and phone rep said no can do.
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#23
Quote from SleepingDragon View Post :
You can keep or sell what you already own, but their new modems sucks... It's a Cisco/Linksys modem.
Can you sell their modem or is there some fine print on it?
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#24
Quote from instinet View Post :
I have struck out 2 times. I think it is because I already have 3 services with charter... TV, internet, and phone. Apparently, the above promos are not available unless customers upgrade by adding services.

My $94 / month promo expired . now they want at least $159 a month.

ATT U-verse = Here I come!!!
I guess this may also be my route.
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#25
hahah Glad to see others giving Charter the middle finger as well.

These bastards tried to blackmail me from $132 to $170 (Dec's bill to Jan, off promo). Threatened to cancel, and they didn't even put up a fight.

Told them to sit on a fat one, stuck with internet only @ $52/month right now.

Deciding if I want DTV or not...not missing anything, got a rubber ducky antenna for local digital channels.
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#26
Quote from anothauserhere View Post :
Can you sell their modem or is there some fine print on it?
They scanned that junk into their system and make you sign paper work. Sort of like the cable boxes. When you cancel service, you gotta return it...
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#27
Anyone still able to get this?

edit: It's still possible to get this, but don't expect your regular CSR to get it for you. After some back and forth, the CSR was able to see this $39.99 promotion, but she said it was unavailable to offer it to me. I had to go through the cancellation department to get it and the representative there was more than happy to assist. Just had to upgrade to their modem for free (no monthly fees or shipping charges on that).
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Last edited by walled June 15, 2013 at 01:14 PM
#28
Great...my 3 year deal is up this fall...tempted to just use my cellphone for internet. This company sucks balls, but i've been happy with the service (speed/etc)... What happened to unsecure wifi connections!
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#29
One of my friend's brought it down to $29.99 from $54 when he said that he will go for ATT. Try that.
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#30
Couldn't get my rate lowered but they did double my internet speed from 15 to 30Mb for an extra $3/month.
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