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Charter Internet for $39.99 current subscribers who's 1 year $29.99 deal ran out YMMV

Joewee 64 34 April 9, 2013 at 01:32 PM in Your Mileage May Vary (YMMV) (5)
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I just looked at my recent Charter Internet bill and it was $62 just for the internet.
So I hopped on Charter Chat and was able to bring the bill down to $39.99 a month,
no modem fee, upgrade from 15 to 30 Mbps (althougth I think it was already 30)
and free online Epix. It's worth a shot. Give it a try. Here is chat log:

Customer ChatChat TranscriptYou have been connected to Andrew C.Andrew C: Thanks for giving me the opportunity to help you today! My name is Andrew and I'll be taking care of you.

Andrew C: How can I help you today?

Joe : 824xxxxxxxxxxxxxx


Joe: that is my account #...I am currently paying..

Joe: over $60 a month for just the internet....can I get that 19.99 a month special..?

Andrew C: We can certainly review your account, however there is no such $19.99 deal for internet.

Andrew C: Thank you, Let me pull that up to see how we can best help you today.

Andrew C: So that I may discuss your account and for security purposes, may I please verify the four digits of your Charter Security Code (Left hand side just above your address) or your Customer Created PIN number?

Joe Sumner: xxxx

Andrew C: Thank you for validating your Security Code, One moment while I review your current account.

Andrew C: I show you are currently receiving old plan pricing standard rate for 15 Mbps internet $52.99 + $7 modem lease = $59.99. comes with 2 free features.

Andrew C: Joe, As we review your account, how is your current service working for you?

Joe: fine...a few hiccups here and there....

Andrew C: I'm glad to hear overall it is working well for you. I do show we can switch you to our new plan pricing and service for 30 Mbps internet. It would be 30 Mbps internet (Double your current speed), modem included (no more lease fee) at $54.99 a month. This would also gain you FREE EPIX movies online as well. Take a moment to review this, I do have one other option as well.

Joe: what is the other option...

Andrew C: Joe, I would like to let you in on an exclusive offer that just started only available for current customers who upgrade. I can provide you with $29.99 per service with bundling. That is our TV Select (Minimum), 30 Mbps internet, modem included , Unlimited phone and with the 3 service plan FREE Wire maintenance plan (Normally $4.99 a month). This limited promotion $89.97 + $5.99 box lease per TV is amazing on it's own, however it also comes with FREE upgrade for 1 year of DVR service (Normally $19.99 a month, valued at over $230 savings). May I ask what you are currently doing for TV service?

Joe: I am in a 2 year agreement with Dishnetwork.... what can I get for a lower price

Joe: for the internet only...

Joe: the current speed is fine

Andrew C: The current internet only would be either your $59.99 for 15 Mbps or $54.99 for 30 Mbps. We would need to swap out the current 2.0 modem lease for the new 3.0 no lease fee equipment. Either tech out $29.99 install or FREE swap at the local office. Shall we switch you to the new plan, lower rate, faster speed and more feature? (If so , would you like a tech out or self install swap?).

Joe: this is still more then I would like to pay...I am paying 29.99 a month on my other

Joe: charter internet account...

Joe: can you do this for me...

Andrew C: I do see that your concerns about pricing are justified. I can certainly understand how it seems unfair that lower prices are only offered to new and upgrading customers. Promotional pricing is Charter's way of letting customers who have never used a particular service try it out at a lower, promotional rate. This way, they can experience the true value of that service before paying the standard price. Once the promotional period expires, Charter hopes that the customer will retain the service at the standard pricing, having been able to sample it and gauge its worth.

Andrew C: Joe, while you would not qualify for the first year pricing at $29.99. What I can do as a one time courtesy is offer you $39.99 discounted rate for 30 Mbps for 12 months, after would go to full standard rate $54.99. We would need to either send a tech out or self install pickup swap.

Andrew C: Which would you prefer?

Joe: I guess I can go with the $39.99 rate ... I can just pick it up myself and swap it out...

Andrew C: Great, let me get that limited offer setup for you.

Joe: Now will this include the no modem lease fee as well as the online

Joe: epix..?

Andrew C: Bear with me a quick second while I get some information for you on that.

Andrew C: Yes, it will include the no modem lease, and you will go to the local office and swap the modem for the new modem.

Joe: ok...what should I tell them at the local office...?

Andrew C: Charter is happy to Introduce Epix, a great channel with a wide variety of movies in all genres! The movies hardly ever repeat. I'm positive you'll find something you enjoy! It was created by Viacom, Paramount, MGM, and Lionsgate. You can watch from anywhere you can get a connection, they show the same content online as they show on air, and you can invite friends to a "Private Screening Room" online complete with chat so you can talk at the same time to watch with movies you even if they aren't Epix subscribers. You can even watch on your phone if it supports flash with more support coming for iPhone, Android, and Blackberry soon.

Andrew C: Great! If you give me just a few moments, I will go ahead and set this all up for you. While you are waiting, feel free to check out our new rewards program, Live it with Charter! Free to all Charter subscribers, members earn points for every dollar spent on all Charter products and services. Points can be redeemed for cool prizes and free sweepstakes entries! To get started please visit www.liveitwithcharter.com

Andrew C: Just take your current modem to the local office and they will go ahead and swap out the modem for you, do you need the address to the closest office?

Joe: sure...what is the addy..?

Andrew C: Monday 9:00AM - 7:00PM
Tuesday 9:00AM - 7:00PM
Wednesday 9:00AM - 7:00PM
Thursday 9:00AM - 7:00PM
Friday 9:00AM - 7:00PM
Saturday 9:00AM - 5:00PM
1201 McCann Drive, Altoona, WI 54720

Andrew C: I, on behalf of Charter, congratulate and thank you considerably for your order (As well as for your time and patience)!

Andrew C: Certainly, Thank you for contacting and choosing Charter Communications. Is there anything else I can help you with today?
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Joined Sep 2004
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#91
Quote from crazymama View Post :
Am I wrong that if you have internet only these won't work? That's what the rep said, but I didn't try yet
Epix HD streaming is included w/ Internet only service. I only pay for Internet at my house I have access to EpixHD on my Roku.

http://corp.epixhd.com/faq/files/...tomers.php

Quote :
At no extra cost, Charter Internet Plus, Max, or Ultra100 subscribers get EPIX on charter.net, on Epix.com, and streaming to internet-connected devices. Additional access to EPIX on TV and EPIX On Demand requires a Charter TV and EPIX subscription. If you’d like to upgrade your Charter Internet service to one of the three levels that includes EPIX streaming movies, please click here for more information.
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Joined Mar 2009
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#92
Thanks!! I just got it on my roku!
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#93
Signed up for internet-only service in Nov 2013. My first 12 month period was at $30/month. Then went up to $45 or so but I called and they brought it down to $40/month. That was second 12 month period. Now, for the next 12 month period, the rate is $60 a month. Several calls but no movement in terms of price. This is it then, have to move on. As to new customers, you should be able to get $40/month internet-only without any problems. Go figure.
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#94
Winter 2012: Signed up as new Charter Internet only customer, $40/mo for 12 months (new customer promotional rate)
Winter 2013: Called and received extended discounted rate of $40/mo for 12 months
Winter 2014: Called and received extended discounted rate of $40/mo for 12 months
Winter 2015: Called and denied discounted rate. Informed via 5 reps including retentions dept (I was persistent!) that I am no longer eligible for any discounts. Must pay $60/mo from now on for 60 Mbps DL/ 4 UL.

I suppose I've been spoiled getting 2 years worth of extensions on the discounted rate where most people on SD and DSL Reports appear to only have gotten it once. Either way, it seems consistent that the rate is consistently $60/mo after you pass 36 months with them, although most customers appear to get the standard rate after just 24 months.
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#95
I was about to try. I've had luck in chat and on the phone in the past. My bill just went from $40 to $60 this past couple of weeks and I only get around 30-35Mbps of my 60 package. I know they offer a 100Mbps package, but I'm not sure what else is available. I only saw the 100 Mbps on the business site and their website is hard to find flexible options, especially on internet.
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Joined Jan 2006
I like SD more than FW
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#96
I tried, and failed.

Price went from $40 to $60 in the last few weeks. So I figured I'd do a quick annual "cancel service" call to get a new promo for 12 months. They wouldn't budge. :/

I even scheduled a cancellation and she politely obliged said "no discount for you". I had to call back to unschedule the cancellation. Oh well. Maybe I'll try again in a week but from reading a few posts up looks like the game is over.

Please post your success or not.
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#97
tried and they said to call back again when they will most likely have another promotion but as of now..no promotion.
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#98
Just want to add a data point. It may benefit SDers.
I have Internet service only and price jumped from $40 to $60 one month ago. Called (the listed retention number) once in the morning and tried to get the extended promo $40, the female agent didn't care what I said or what I complained, and argued there was no discount for this account any more. The way she talked really disappointed and annoyed people.
Hours later made the second call to cancel this overpriced and dropping internet for sure, I picked the support number/service number to call (based on the calling experience, it was the same as the retention number. I believed there were the same bunch of agents answering both numbers, maybe there were no retention department now, or they change the phone number). This time was a male agent, he asked the reason of cancellation, and gave me the option of promotion price $40. It just surprised me when I do want to cut the service. Well, maybe male agent is easy to negotiate.
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Last edited by child98 December 2, 2015 at 12:34 PM
#99
Quote from child98 View Post :
Just want to add a data point. It may benefit SDers.
I have Internet service only and price jumped from $40 to $60 one month ago. Called (the listed retention number) once in the morning and tried to get the extended promo $40, the female agent didn't care what I said or what I complained, and argued there was no discount for this account any more. The way she talked really disappointed and annoyed people.
Hours later made the second call to cancel this overpriced and dropping internet for sure, I picked the support number/service number to call (based on the calling experience, it was the same as the retention number. I believed there were the same bunch of agents answering both numbers, maybe there were no retention department now, or they change the phone number). This time was a male agent, he asked the reason of cancellation, and gave me the option of promotion price $40. It just surprised me when I do want to cut the service. Well, maybe male agent is easy to negotiate.
I just followed your comments and it worked like a charm. Thanks for sharing. I signed up to slick deals just to thank you Smilie
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#100
Quote from child98 View Post :
Just want to add a data point. It may benefit SDers.
I have Internet service only and price jumped from $40 to $60 one month ago. Called (the listed retention number) once in the morning and tried to get the extended promo $40, the female agent didn't care what I said or what I complained, and argued there was no discount for this account any more. The way she talked really disappointed and annoyed people.
Hours later made the second call to cancel this overpriced and dropping internet for sure, I picked the support number/service number to call (based on the calling experience, it was the same as the retention number. I believed there were the same bunch of agents answering both numbers, maybe there were no retention department now, or they change the phone number). This time was a male agent, he asked the reason of cancellation, and gave me the option of promotion price $40. It just surprised me when I do want to cut the service. Well, maybe male agent is easy to negotiate.
Worked for me! Thanks
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#101
Quote from ronkuba View Post :
Worked for me! Thanks
The agent wasn only able to give the $50 promotion pricing. I'm wondering if I can try again to get the $40 rate...
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#102
Was like pulling teeth, but finally got a rep that extended my 12 month promo again. 3 calls and a chat to get what I wanted. Each time had to hear how great their TV service is and that they would buy me out of DirecTV contract.
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#103
I called last night, was transferred to an account cancellation specialist, and she gave me $50 offer (up from $40 but down from $60). Do you think I can call or chat back to get the $40 rate?
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#104
My bill went up from $39.99 to $59.99 this month. I chatted with them last night and threaten to cancel but the lady wouldn't budge. I called this number 18557577328 today and the person I've spoken to extended the $39.99/month promo for another year. He also gave me a $20 credit because I already paid my bill for this month. So next month I am only paying $19.99.

Best way is to call and just be nice. Tell them you are cancelling and found a cheaper internet in your area and make sure to back it up and in my example Frontier is offering a cheaper internet. Don't forget the killer line "am just searching the best internet service right before i decide if i will continue with your service or go the other way". lol.
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