Talked to Directv customer retention. My bill went up to $94 a month.
Seeing some of the deals new customers are getting. I though I could get the same. They offered to reduce my plan by putting me on the entertainment package(still has all the channels I want). And sell me the genie for $100. I really want the genie but I feel I could do better and get it for free. Also they are offering the entertainment package at $30 per month for the first 12 months which is half off.
If they don't offer any of that what is keeping me from cancelling and ordering it under my wifes name since she would be a "new" customer. Also if you sign up through costco you get a $200 GC.
My wife and I went through this exact same experience a month ago. My plan was to cancel and put it under her name so I could get the genie. Below is what I did.
1. Called and tried to negotiate like you did.
2. Called later and cancelled my service - they offered deals at that time, I listened but it wasn't good enough for me so I declined.
3. They called me back and offered me two options
A- Get the genie for free, get the Choice package, set up for four TV's, for about $50 per month for 12 months and then the full price for the next 12 months. This option required me to sign a two year contract.
B- downgrade my service from Choice Extra to Choice (which was fine with me) for $45 per month and keep my current equipment (Whole home HD DVR and one additional HD Receiver). This option required NO contract, so I am in essence month to month.
I chose option B but will probably cancel at some point and have my wife sign up so I can get the genie without signing a contract that requires me to pay full price for a year.
In the end my bill went from just north of $100 to under $50 and no contract, so I guess I'm happy
I should add they called me back after it was disconnected ( I was without TV for about 14 hours, all of which I was at work or sleeping)
Last edited by MNGuy183; 04-10-2013 at 07:42 PM..
Reason: Automerged Doublepost
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