Forum Thread

Any SlingPlayer/Slingbox experts out there?

Joe Davola 8,209 11,127 April 24, 2013 at 11:58 AM
I have a Slingbox 500 (only because Sears honored their $180 price mistake a while back laugh out loud) and overall it's been great. However as of a week or two ago every time I try and access SlingPlayer with my 64-bit Win 7 laptop using Chrome, Firefox, IE and even Comodo Dragon browsers since one person suggested Comodo on another site, SlingPlayer either immediately crashes or crashes after 20 to 30 seconds after starting. The message is simply "SlingPlayer has crashed."

I chatted with the Slingbox geniuses and they said SlingPlayer is only meant to work with 32-bit browser or Firefox, even though I've been using it without issue with Chrome for months.

Anyone have any thoughts, suggestions or comments?

Thanks! Reps will be provided. nod

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#2
Quote from Joe Davola View Post :
Anyone have any thoughts, suggestions or comments?
Does it do the same thing in 32-bit IE?

Sidenote: Does SlingBox worth with an antenna, or does it have to be cable?
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#3
You should only be using the 32 bit version of IE anyway. No need to use the 64 bit version. I've used mine with Firefox without issue. Anything in the logs? It must be the plugin crashing.
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#4
Quote from Jabbit View Post :
Does it do the same thing in 32-bit IE?

Sidenote: Does SlingBox worth with an antenna, or does it have to be cable?
believe you need a box of some sort
can't just connect an co-axel cable onto it.
at least not for my slingbox solo
Quote :
Supported Audio
and Video Sources
(Any of the following)

Basic Cable TV Set-top Box
Digital Cable Set-top Box
Digital Video Recorder (DVR) such as TiVo, Comcast, ReplayTV, DISH or one provided by your cable/satellite provider
DVD Player/Recorder
HD component input support with resolution up to 1080i (down-converted)
Satellite Receiver such as DIRECTV or DISH
Video/Security Camera
Apple TV
Windows Media Center
Quote from Joe Davola View Post :
I have a Slingbox 500 (only because Sears honored their $180 price mistake a while back laugh out loud) and overall it's been great. However as of a week or two ago every time I try and access SlingPlayer with my 64-bit Win 7 laptop using Chrome, Firefox, IE and even Comodo Dragon browsers since one person suggested Comodo on another site, SlingPlayer either immediately crashes or crashes after 20 to 30 seconds after starting. The message is simply "SlingPlayer has crashed."

I chatted with the Slingbox geniuses and they said SlingPlayer is only meant to work with 32-bit browser or Firefox, even though I've been using it without issue with Chrome for months.

Anyone have any thoughts, suggestions or comments?

Thanks! Reps will be provided. nod
are you using a 64 bit browser or 32 bit browser in a 64bit OS?
Make sure you're not trying to use IE 64 Bit.
You mentioned firefox which doesn't have a 64 bit version, so i don't think that's the problem.

Try updating your Adobe Flash & Adobe Shockwave.
Also try clear your cache & cookies perhaps.
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Last edited by Kolto April 24, 2013 at 12:27 PM
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#5
Is it using a plugin? Does the slingbox itself crash or does the browser crash?
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#6
Quote from Jabbit View Post :
Does it do the same thing in 32-bit IE?

Sidenote: Does SlingBox worth with an antenna, or does it have to be cable?
Thanks. Repped. It crashes 32-bit IE.

Regarding your question, it would appear so [slingbox.com], at least with the Pro-HD.

Quote :
Viewers can connect to multiple A/V sources, such as a DVR, digital cable set-top box, DVD player/recorder or over-the-air antenna. The Slingbox PRO-HD supports thousands of A/V sources, and it includes a fully integrated ATSC tuner.
Quote from Mavtech View Post :
You should only be using the 32 bit version of IE anyway. No need to use the 64 bit version. I've used mine with Firefox without issue. Anything in the logs? It must be the plugin crashing.
I haven't checked the logs and I tried reinstalling the plugin numerous times.

Quote from IPT View Post :
are you using a 64 bit browser or 32 bit browser in a 64bit OS?
Make sure you're not trying to use IE 64 Bit.
You mentioned firefox which doesn't have a 64 bit version, so i don't think that's the problem.

Try updating your Adobe Flash & Adobe Shockwave.
Also try clear your cache & cookies perhaps.
Thanks. Repped. I tried both.

I was and it used to work fine. Confused

I mentioned FF because the Slingbox rep told me it worked. Dontknow

I'll try updating Flash and Shockwave since I always clean out my cache and cookies.

Thanks again.

Quote from LiquidRetro View Post :
Is it using a plugin? Does the slingbox itself crash or does the browser crash?
Thanks. Repped. Yes. In Chrome it crashes and in IE 32-bit IE crashes.
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#7
Quote from LiquidRetro View Post :
Is it using a plugin? Does the slingbox itself crash or does the browser crash?
slingplayer on the website uses its own plugin called WebSlingPlayer
seems to be flash or java script from what i can tell from the page source (am not an expert)

Quote from Joe Davola View Post :

Thanks. Repped. I tried both.

I was and it used to work fine. Confused

I mentioned FF because the Slingbox rep told me it worked. Dontknow

I'll try updating Flash and Shockwave since I always clean out my cache and cookies.

Thanks again.



Thanks. Repped. Yes. In Chrome it crashes and in IE 32-bit IE crashes.
could be the plugin installed incorrectly, try deleting/uninstalling the plugin and reinstalling it?
*edit* i just read you install and uninstalled it multiple times
Their solution for Firefox is to do that lol
http://support.slingbox.com/get/kb-5000309.html

Try also updating your GPU and maybe your chipset

All else fails, system restore to the last day where it was working fine, maybe that'll work.
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Last edited by Kolto April 24, 2013 at 12:46 PM
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#8
The last time I owned a true slingbox was about 7 years ago when they first came out. Right now I have a sling adapter for my Dish box and initially it was very wonky and wouldn't connect, but with recent updates it's very robust. It uses a web client, and previously my other slingbox used an EXE. The web client seems to run best in IE (10 on my machine) but also runs in Chrome. I haven't tried FF. Do you know if the client is the same for non-sligbox enabled products?
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#9
have you tried using a restore point it was probably a flash or windows update that "broke" it or an antivirus update do you by chance have a 2nd pc you can try to narrow stuff down?
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#10
Try to uninstall the plugin and re-install it. After un-install and a reboot it will prompt you to re-install it again.

That usually fixes issues like this for me.
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#11
Quote from komondor View Post :
have you tried using a restore point it was probably a flash or windows update that "broke" it or an antivirus update do you by chance have a 2nd pc you can try to narrow stuff down?
Thanks. Repped. It's my work laptop, so I don't think I could do that. Embarrassment FYI it works perfectly on my home laptops, tablets and phones.

Quote from tivoboy View Post :
Try to uninstall the plugin and re-install it. After un-install and a reboot it will prompt you to re-install it again.

That usually fixes issues like this for me.
Thanks. Repped. Tried it numerous time with each browser and no go. Sadwalk
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#12
Your company probably pushed an update that is blocking the player or you now have an incompatible version

Have you tried this


Difficulty installing the SlingPlayer plug-in on Chrome
If you try to install or update the plug-in for Watch on Slingbox.com on Chrome, and you receive a message indicating that extensions can only be added from the Chrome Web Store as shown in yellow below, please follow the directions here to download the plug-in.

Save the plug-in file to your computer. On Windows computers, it is automatically saved to your Downloads folder.
Click the wrench icon on the browser toolbar.
Select Tools > Extensions.
Locate the plug-in file on your computer and drag it to the Chrome Extensions page.
http://support.slingbox.com/get/KB-5000339.html

More than likely it is just not going to work on the company laptop to tell the truth

if you can you might try disabling the Antivirus software or trying a cleanboot

http://helpdeskgeek.com/windows-7...windows-7/
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#13
Quote from komondor View Post :
Your company probably pushed an update that is blocking the player or you now have an incompatible version

Have you tried this


Difficulty installing the SlingPlayer plug-in on Chrome
If you try to install or update the plug-in for Watch on Slingbox.com on Chrome, and you receive a message indicating that extensions can only be added from the Chrome Web Store as shown in yellow below, please follow the directions here to download the plug-in.

Save the plug-in file to your computer. On Windows computers, it is automatically saved to your Downloads folder.
Click the wrench icon on the browser toolbar.
Select Tools > Extensions.
Locate the plug-in file on your computer and drag it to the Chrome Extensions page.
http://support.slingbox.com/get/KB-5000339.html

More than likely it is just not going to work on the company laptop to tell the truth

if you can you might try disabling the Antivirus software or trying a cleanboot

http://helpdeskgeek.com/windows-7...windows-7/
Thanks. Repped. I can add and update the plug-in with no problem and as mentioned, everything worked perfectly for months until a couple weeks ago.

I will however look at your other suggestions on Monday when I return to the office.
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#14
Oh one more thing to try is a different computer at work!
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#15
Does it work inside the LAN inside your HOUSE?
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