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Check Emails: Shop Your Way Rewards - Use points, get 100% of them back (YMMV)

achifari 161 April 25, 2013 at 04:54 PM in Your Mileage May Vary (YMMV) (4)
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I just got an email with a promo code that lets me use points for a purchase and get them all back. It had a barcode and unique promo code (in store or online). Presumably targeted, but their targets seem to be pretty broad. Lots of people got the 4000 points offer this morning. I used those 4K and 7K from the Visa sync deal.

Email reads:

Points Match Back: Redeem your points and we'll match back the points you've redeemed.*
Online & In store at Sears or Kmart
Offer ends 05/08/2013
Exclusions apply. See details.

44 Comments

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#16
It's a bummer to read several posts that this 100% back in Rewards is in fact only a 50% back in Rewards offer and that some of the SYWR reps are giving a hard time getting the points. I received THREE of these 100% back coupons in email with different coupon codes and expiration dates. It feels like it'll be a pain to call up to get my other 50% points back. I had thought about using each unique coupon, but I'd have to call in each time to get my other 50% points and there aren't that many days left. On top of that I can just imagine the SYWR rep telling me that it was only intended to be used once per account. The logical question would be: then why do you keep sending me the same offer with different coupon codes and expirations if you only intended it to be used once?

Of the last several Sears/Kmart SYWR coupons I've used, only 1 out of 4 worked properly. Last week I called to get 2 of them fixed, and tomorrow I'll have to call again. Kmart had a special 1 day flyer (which I have signed by customer service who promised it would work) that all purchases would get back 20% in points. Of course no extra points showed up. At this point I don't think I can ever trust any SYWR coupon or promotion to work properly. I guess when they deny me the points I should've gotten is when I'll start to ignore any coupons from SYWR and/or return the stuff I bought. I assume when you return something bought with SYWR points that they go back to your account? I rarely do it because I don't trust SYWR points to be refunded properly.

Below is the text of the latest offer, and it sure says we'll match back the points you've redeemed. Since the majority of their coupons don't work, I have to wonder if SYWR is being deceptive on purpose or if they have loads of incompetent programmers who can't read the text on the coupons?

Points Match Back: Redeem your points on your next in-store purchase and we'll match back the points you've redeemed.*

Maximum of $100 in points awarded per member, per transaction. Purchase requirement calculated before taxes and after discounts have been applied and must be made in a single transaction. Limit one coupon per purchase. Void if copied, transferred or obtained via unapproved means and where prohibited. Any other use constitutes fraud. Redeemable at Sears or Kmart. Cash value 1/20¢. In-store only offer; applies to merchandise marked sold by Sears or sold by Kmart. Sears Holdings reserves the right to terminate or modify this offer at any time for failure to comply with its terms and/or due to any operational malfunction of the software, hardware or equipment required to process this offer. Members earn points on qualifying purchases, excluding sales taxes and other fees. Subject to full program terms available at shopyourway.com. Must remain opted-in to receiving promotional emails from SHOP YOUR WAY REWARDS�_ to earn bonus points. Bonus points are inclusive of, and not in addition to, any base points earned on qualifying purchases. When bonus point offers are combined, total points earned will be less than the combined point totals for each individual offer. See www.shopyourway.com for details.
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#17
Quote from Baguda View Post :
I received THREE of these 100% back coupons in email with different coupon codes and expiration dates. It feels like it'll be a pain to call up to get my other 50% points back. I had thought about using each unique coupon, but I'd have to call in each time to get my other 50% points and there aren't that many days left. On top of that I can just imagine the SYWR rep telling me that it was only intended to be used once per account. The logical question would be: then why do you keep sending me the same offer with different coupon codes and expirations if you only intended it to be used once?
If you are planning to just let them go to waste, would you mind sharing (via PM, or some other method that prevents mooching)? Even a 50% back in points would be very useful to me. Of course, this is assuming these codes are not locked to an account. Does anyone know if that is the case? I seem to be getting more codes than I think I can use (although I'm trying).

Quote :
I assume when you return something bought with SYWR points that they go back to your account? I rarely do it because I don't trust SYWR points to be refunded properly.
According to the KMart store employee I spoke with yesterday, yes, they definitely do credit back to the account. He seemed very certain about it, leading me to believe he had witnessed it already. And he was definitely not just parroting corporate-speak, since he was also making funny, sarcastic comments about KMart's overall incompetence at getting anything right (as the third attempt at my purchase still rang up wrong).
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#18
Quote from DocDeals View Post :
If you are planning to just let them go to waste, would you mind sharing (via PM, or some other method that prevents mooching)? Even a 50% back in points would be very useful to me. Of course, this is assuming these codes are not locked to an account. Does anyone know if that is the case? I seem to be getting more codes than I think I can use (although I'm trying).



According to the KMart store employee I spoke with yesterday, yes, they definitely do credit back to the account. He seemed very certain about it, leading me to believe he had witnessed it already. And he was definitely not just parroting corporate-speak, since he was also making funny, sarcastic comments about KMart's overall incompetence at getting anything right (as the third attempt at my purchase still rang up wrong).
Yes the promotion is tied to an account. I used a code from one of my account on a different account and dint get any credit. So i had to return the order. The worst part is I did not get the all points reedemed back. Still fighting with them on this.
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#19
Quote from Dealhhunter View Post :
Yes the promotion is tied to an account. I used a code from one of my account on a different account and dint get any credit. So i had to return the order. The worst part is I did not get the all points reedemed back. Still fighting with them on this.
I called SYWR today to get back some points on another offer and mentioned this. The lady knew about it and said the coupon was poorly worded and should say the match occurs as a discount at the time of the transaction... basically meaning you can only spend up to 50% of the purchase total in points and the other half is supposed to be a dollar off. So, basically if you have $50 in points and a $50 transaction, it should only let you use $25 in points and mark the total down by $25 to make it $0. Or if you have $50 in points you could buy $100 worth of stuff, use $50 in points and the other $50 would be discounted to $0. Either way you're not supposed to get any of it back as points. Otherwise, you could rinse and repeat for totally free transactions for every different coupon you had (which is what I had hoped I could do originally).

Who knows what'll actually happen when I try to use the coupon.
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#20
Quote from Baguda View Post :
I called SYWR today to get back some points on another offer and mentioned this. The lady knew about it and said the coupon was poorly worded and should say the match occurs as a discount at the time of the transaction... basically meaning you can only spend up to 50% of the purchase total in points and the other half is supposed to be a dollar off. So, basically if you have $50 in points and a $50 transaction, it should only let you use $25 in points and mark the total down by $25 to make it $0. Or if you have $50 in points you could buy $100 worth of stuff, use $50 in points and the other $50 would be discounted to $0. Either way you're not supposed to get any of it back as points. Otherwise, you could rinse and repeat for totally free transactions for every different coupon you had (which is what I had hoped I could do originally).

Who knows what'll actually happen when I try to use the coupon.
This explanation does make some sense if they are "matching" points. Of course, because they totally botched the implementation from the beginning, they upset a whole bunch of people. I still think a 50% off coupon is outstanding (especially for those with lots of points). I hope it all gets fixed for everyone. For now, I'll just have to content myself with $20 off $25. Smilie
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#21
Quote from bscavalier View Post :
I got this today as well, offer says you can redeem up to $100.

Pretty sure there was a deal at Kmart for $25 in points for a $50 automotive purchase. If that's still live and you plan on taking advantage of this you're getting some free stuff!
Their auto selection is the worst I've seen!laugh out loud
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#22
Quote from appleton View Post :
I was in the same boat as well. Got the coupon, went over to kmart.com to use up the 25/50 offer to bank 100 points, and had to call/email in for all of those. then I when i used the 100 match, i had to email in to get those redeemed. 4 redemptions, none of which was credited properly. they will try to get you to wait for a couple of days while they 'research', but the CSR's all know how poorly the system is working. I actually give most of them credit for dealing w/ such a mess.

I agree re: coupons expiring early. almost every coupon I get per month is mysteriously "missing from their system" after a week, but 2 weeks prior to expiration. Again, what a crappy system.

At least I got 2 more of the 25/20 offers. first one automatically worked. argh, they keep pulling me back in.

Key is to build up and keep a decent point balance. For these offers and other match offers. ie, use the hose nozzle offer like they had on sun/mon to "buy" points to use later for matches.
How do you even build any points with these clowns? From what I've seen they got it setup so most of the points expire within a month and some even quicker!LMAO
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#23
Quote from dzignr_tastz View Post :
Well I took things a step further today. Already knowing the crap they are trying to pull, I placed an order early yesterday morning for the 100' hose for $30 and took video of myself placing the order, for verifiable proof (since the going "excuse" for support seems to be that I only redeemed half of what I actually did).

So at this time, I have been refused the additional points (per the Terms of the promo) on this order, have a voice mail in to the supervisor's supervisor, and if I don't get the satisfaction from her I am looking for, I very well may be contacting a lawyer to make these guys ante up, get their proverbial shit together, and keep it from happening again.

Mind you... It's not the measly $15 in question, but the sole principle of the matter that I personally believe they are intentionally trying to mislead and defraud their customers. :/
LMAOLMAOLMAOThat's the craziest thing I've heard in quite sometime.
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#24
Quote from barginbin View Post :
How do you even build any points with these clowns? From what I've seen they got it setup so most of the points expire within a month and some even quicker!LMAO
Just two of the ways...

1) The $100 HDTV BF fiasco. Many people here had confirmed HDTV orders that were never fulfilled. Without prompting, they gave everyone 100K points.

2) They frequently have bonus points for buying TVs. 100K and sometimes 250K bonus points are common.
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#25
Quote from DocDeals View Post :
Just two of the ways...

1) The $100 HDTV BF fiasco. Many people here had confirmed HDTV orders that were never fulfilled. Without prompting, they gave everyone 100K points.

2) They frequently have bonus points for buying TVs. 100K and sometimes 250K bonus points are common.
I agree it's very hard to build points. I happened to get in on the Seiki 32" TV cancellation for $100 in points and got another $10 for buying a 32" TV for $120 recently. However, those $100 in points had a short expiration so I had to spend them all last year. Right now with a few recent $10 for $35 or $50 purchases, I only have about $40 in points meaning I can only get $20 back with this points matching coupon. It's still worth going but not as great as if I had $100 in points banked.

Unfortunately many offers require you to spend a certain amount to get points back, so as much as I try to save them, I usually find myself hovering in the $5-$15 point range and end up missing some offers.

Did some lucky people really get a $20 off $25 coupon? I haven't gotten one that good.

For whoever uses the points matching coupon, please post what happens (i.e. if you get 50% off on the transaction and can only use 50% in points on your purchase or something else).
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#26
Quote from barginbin View Post :
LMAOLMAOLMAOThat's the craziest thing I've heard in quite sometime.
Hey, some of us "deal guys" are hardcore - LOL! LMAO Nah. I already had the software installed from then I used to record high-dollar penny auction battles in case of any site glitches which could affect the outcome of them, so I figured I'd put the practice to use in this scenario as well.

Anyway - I'm glad at least someone (thanks Baguda) confirmed my opinion on what the "Points Match Back"offer that was sent out means and how it should work, and while it took several calls and ultimately, just earlier, speaking to the supervisors' manager, to get my second order resolved as it should have been in the first place, there's definitely an obvious discrepancy with the deal. It all still just seems fishy to me, as one person is blaming the email writers while another is blaming the system (not only for how it calculates, but for automatically sending out the offer multiple times), but supposedly there has been a "support order" put in to examine how my specific orders worked as opposed to how they say it was designed to on their end.

Here's the kicker, though. When my points were credited back today for this latest offer, the notation was "XR - Earn 2X points up to $100 max points with coupon", and while I'm not sure whether that was manually typed or the automated description of the offer they supposedly see on their end, I was led to believe the system wasn't even capable of performing an automated function such as was explained to me on another order I had an issue with the other day. That email was for an additional $5 in points toward your current purchase at Kmart that was supposed to be activated when you redeem ANY amount of points from your account (I first tried 10 for a total of $0.01, but tried it 10 different ways with different cart values), but the points weren't applied (as I was told) because the system couldn't trigger the automated points so it would no longer be offered online in the future and only in-store.

Bottom line, when all is said and done and knowing what I know, IMHO it's still nothing more than a simple bait and switch technique, and they're trying to get the people with banked points to use them, expecting to get their points back, and then, rather than actually removing what you spent on the order and then crediting them "BACK", they simply remove half of what you used, try to pass it off as a "match" ONLY offer, and hope to confuse you with the numbers when you call about the difference. And while I debated enough to get them back both times I personally redeemed the offer (while hopefully stirring up a lot discussion in the mid to upper rungs of the corporate ladder with a few of my comments in the process) and am satisfied for the moment, I intend to keep records of it all, watch VERY closely in the near future, and might even start a definite "SYWR Issues" thread here for people to compile their problems and shady offers in for future ammunition if SYWR doesn't correct their incompetent (or even shady) practices in short order.
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#27
Quote from dzignr_tastz View Post :
I intend to keep records of it all, watch VERY closely in the near future, and might even start a definite "SYWR Issues" thread here for people to compile their problems and shady offers in for future ammunition if SYWR doesn't correct their incompetent (or even shady) practices in short order.
I would subscribe to that thread. You've done outstanding documentation on this. Repped.

Like you, I first posted on this in an older thread ( http://slickdeals.net/forums/showpost.php?p=59203358&postcount=34 ) before finding this one.

Will have more to report soon, sending you PM now.
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#28
Quote from Baguda View Post :
The lady knew about it and said the coupon was poorly worded and should say the match occurs as a discount at the time of the transaction... basically meaning you can only spend up to 50% of the purchase total in points and the other half is supposed to be a dollar off. So, basically if you have $50 in points and a $50 transaction, it should only let you use $25 in points and mark the total down by $25 to make it $0. Or if you have $50 in points you could buy $100 worth of stuff, use $50 in points and the other $50 would be discounted to $0.

Who knows what'll actually happen when I try to use the coupon.
Baguda, might you pm me who you spoke with, please?

I placed a > $200 order, and applied $100 in points at checkout, paying > $200 for the balance. By your rep's analysis, I should have had the $100 fully matched. Instead only have of my $100 in points applied were deducted (e.g. $50 in points were removed from my account). It actually ended up worse for me than that because they cancelled part of the order (no stock, not my fault). When that happened, even tho the remaining portion of the order was still > $200, the (prorated) SYWR portion of the cancellation came out entirely of my SYWR points, not their matched points.
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#29
Quote from DaveHanson View Post :
Baguda, might you pm me who you spoke with, please?

I placed a > $200 order, and applied $100 in points at checkout, paying > $200 for the balance. By your rep's analysis, I should have had the $100 fully matched. Instead only have of my $100 in points applied were deducted (e.g. $50 in points were removed from my account). It actually ended up worse for me than that because they cancelled part of the order (no stock, not my fault). When that happened, even tho the remaining portion of the order was still > $200, the (prorated) SYWR portion of the cancellation came out entirely of my SYWR points, not their matched points.
I'll PM you the person's name though given the dozens of employees they must have, chances are unlikely you'll get the same person or that they'll even know who that person is. Reading a few more comments I'm wondering if the "maximum $100 in points awarded" is yet another "typo" because it sounds like it's maximum $100 pre-match meaning people spend $50 and you get up to $50 off. You certainly should be able to argue your case to have $100 in points spent and get $100 off your transaction based on the coupon text.

Regardless, it sounds like it still isn't working, and when I try to use it next week I'm virtually certain I'll have to call to fix it because their coupons often don't work right. So far they've been nice each time and the wait no more than 5 minutes, but it's a pain to have to keep doing this. With my relatively small number of points, I can't buy much ($80 worth of stuff with $40 of points). Then I'll have no points for a while and will (be able to/have to) ignore most of the offers which say redeem X points and get Y points.
Quote from dzignr_tastz View Post :
I intend to keep records of it all, watch VERY closely in the near future, and might even start a definite "SYWR Issues" thread here for people to compile their problems and shady offers in for future ammunition if SYWR doesn't correct their incompetent (or even shady) practices in short order.
I would like it if you or someone would create a master thread perhaps with the title "The Official Sears-Kmart Shop Your Way Rewards (SYWR) deals and issues thread". Right now we get separate threads for each coupon.
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#30
PM'd you, Dave. Wink

Quote from Baguda View Post :
I would like it if you or someone would create a master thread perhaps with the title "The Official Sears-Kmart Shop Your Way Rewards (SYWR) deals and issues thread". Right now we get separate threads for each coupon.
Actually, I'm going to do that right now, as I just received another offer for $6 at Kmart with the exact same wording as a previous one that didn't work (and that I complained about).

You'd think they would have fired that incompetent email writer by now... wave
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