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Forum Thread

Check Emails: Shop Your Way Rewards - Use points, get 100% of them back (YMMV)

achifari 165 April 25, 2013 at 04:54 PM in Your Mileage May Vary (YMMV) (4)
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I just got an email with a promo code that lets me use points for a purchase and get them all back. It had a barcode and unique promo code (in store or online). Presumably targeted, but their targets seem to be pretty broad. Lots of people got the 4000 points offer this morning. I used those 4K and 7K from the Visa sync deal.

Email reads:

Points Match Back: Redeem your points and we'll match back the points you've redeemed.*
Online & In store at Sears or Kmart
Offer ends 05/08/2013
Exclusions apply. See details.

44 Comments

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#31
Quote from dzignr_tastz View Post :
PM'd you, Dave. Wink

Actually, I'm going to do that right now, as I just received another offer for $6 at Kmart with the exact same wording as a previous one that didn't work (and that I complained about).

You'd think they would have fired that incompetent email writer by now... wave
Glad you posted, as we would have been doing the same thing at the same time.

Perhaps it would be better to just make it a general SYWR thread since problems will also hopefully have solutions or at least workarounds. I think I have discovered two (perhaps already known, but not to me) just in the last week.
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#32
I got two emails with two different codes, applied and redeemed one, but the second one would not work in second transaction. Wonder if it is one per account.

This is the second code, u may try, one time use only. Expires may 6

9800620400867802
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#33
Official thread posted:

***** The Official "Issues With SYWR (Shop Your Way Rewards) Offers" Thread *****

Quote from gswood View Post :
I got two emails with two different codes, applied and redeemed one, but the second one would not work in second transaction. Wonder if it is one per account.

This is the second code, u may try, one time use only. Expires may 6

9800620400867802
Unfortunately, I think the (targeted) promo codes are probably tied to the SYWR account, as they won't apply unless you're logged in. Myself - I actually received three emails, all with different promo codes, and used the first two of them (the second as much for testing purposes as anything after the issues with the first). I also just applied the third to my cart and it is still valid, so apparently they've made little effort to remedy the situation on the back-end.
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#34
Quote from dzignr_tastz View Post :
Official thread posted:

***** The Official "Issues With SYWR (Shop Your Way Rewards) Offers" Thread *****

Unfortunately, I think the (targeted) promo codes are probably tied to the SYWR account, as they won't apply unless you're logged in. Myself - I actually received three emails, all with different promo codes, and used the first two of them (the second as much for testing purposes as anything after the issues with the first). I also just applied the third to my cart and it is still valid, so apparently they've made little effort to remedy the situation on the back-end.
At least you can use two, I can not use the second one.thanks for info
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#35
Quote from gswood View Post :
At least you can use two, I can not use the second one.thanks for info
What error are you getting? "Not found in system"... and if so, are you sure you're trying to use the one you haven't already used?

Just asking because I got them mixed up earlier myself when testing the third... Wink
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#36
Quote from dzignr_tastz View Post :
What error are you getting? "Not found in system"... and if so, are you sure you're trying to use the one you haven't already used?

Just asking because I got them mixed up earlier myself when testing the third... Wink
It tells me not applied and maybe better coupon has already applied which isn't true.
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#37
Quote from gswood View Post :
It tells me not applied and maybe better coupon has already applied which isn't true.
It is possible you have another coupon applied, but hidden. There is a link in the coupon entry area that says something like "Show all applied coupons." Click that and remove the culprits. This used to drive me crazy because it would remember coupons from previous session and when I went to apply the new one it choked.
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(^^^^^^^^^^^^^^^^^^^^^^^)
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#38
does it really gives you 100% back in points..upto $100
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#39
Quote from DocDeals View Post :
It is possible you have another coupon applied, but hidden. There is a link in the coupon entry area that says something like "Show all applied coupons." Click that and remove the culprits. This used to drive me crazy because it would remember coupons from previous session and when I went to apply the new one it choked.
Good call, Doc. Hopefully that's the case (and it would seem to be based on the error)...

Quote from 007james View Post :
does it really gives you 100% back in points..upto $100
Rest assured... not automatically. YMMV (greatly, at this point). Wink
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#40
I think I have finally got the intended meaning of this points match offer. In your total, first they use up your syw points, and then they cover the difference up to a maximum of the points you used and up to a maximum of $100 (as per email, but seems to be $50 from few posts before).

For eg., if you have $24 in points, your purchase total is $50, they cover the difference up to a maximum of the points you use - in this case $24 (difference is $26, but your syw points is only $24, so they will match that amount only). and you will still have to pay the remaining $2 + applicable tax.

Example: if you have $24 in points, your purchase total is only $30, they first deduct the $24 from your syw points, and cover the difference - $6.

Hope this helps someone.

Examples from the emails the cs is sending in replies to this issue:

We apologize for the confusion you have experienced and would be happy to explain the offer.
The offer you received is a "Match Points Back" offer. Match Points Back points will never be reflected in your available point balance. The wording on Match Points Back offers are similar to this: "Redeem your points and we'll match back the points you've redeemed." The points are matched on the purchase in which you redeemed points. It will trigger only if you redeem your current points and then will be doubled up to your purchase total or a maximum of $XXX per the offer details will be deducted from your purchase's total.
Example A: (where points are under the purchase total amount.) Your account has $1.50 in points and you receive this offer. You make a $10.00 purchase and redeem your points ($10.00 - $1.50 = $8.50 remaining amount due). Because you redeemed, this triggers the offer and an additional $1.50 in points is deducted from the remaining balance ($8.50 - $1.50 = $7.00 final amount due).
Example B: (where points are matched up to the purchase total amount.) Your account has $10.00 in points and you receive this offer. You make a $15.00 purchase and redeem your points ($15.00 - $10.00 = $5.00 remaining amount due). Because you redeemed, this triggers the offer and an additional $5.00 in points is deducted from the remaining balance ($5.00- $5.00= $0.00 final amount due). Even though $10 doubled is not $5, we only double to the total purchase price.
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#41
Quote from DocDeals View Post :
It is possible you have another coupon applied, but hidden. There is a link in the coupon entry area that says something like "Show all applied coupons." Click that and remove the culprits. This used to drive me crazy because it would remember coupons from previous session and when I went to apply the new one it choked.
I pretty sure I removed all coupons before. anyway, I just tried the code, it says

This promo code has been applied for the maximum number of uses allowed. It is no longer valid.

guess either they fixed it or someone did use it.

Thanks all.
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#42
Just a follow up on my earlier post about hidden codes.

When it says a "better" code is applied, they usually mean better for them Smilie

I have had it kick out a $20 off $25 for a $5 off $35 that was "better."
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#43
Quote from Baguda View Post :
I called SYWR today to get back some points on another offer and mentioned this. The lady knew about it and said the coupon was poorly worded and should say the match occurs as a discount at the time of the transaction... basically meaning you can only spend up to 50% of the purchase total in points and the other half is supposed to be a dollar off. So, basically if you have $50 in points and a $50 transaction, it should only let you use $25 in points and mark the total down by $25 to make it $0. Or if you have $50 in points you could buy $100 worth of stuff, use $50 in points and the other $50 would be discounted to $0. Either way you're not supposed to get any of it back as points. Otherwise, you could rinse and repeat for totally free transactions for every different coupon you had (which is what I had hoped I could do originally).

Who knows what'll actually happen when I try to use the coupon.


Quote from MKBoise View Post :
I think I have finally got the intended meaning of this points match offer. In your total, first they use up your syw points, and then they cover the difference up to a maximum of the points you used and up to a maximum of $100 (as per email, but seems to be $50 from few posts before).

For eg., if you have $24 in points, your purchase total is $50, they cover the difference up to a maximum of the points you use - in this case $24 (difference is $26, but your syw points is only $24, so they will match that amount only). and you will still have to pay the remaining $2 + applicable tax.

Example: if you have $24 in points, your purchase total is only $30, they first deduct the $24 from your syw points, and cover the difference - $6.

Hope this helps someone.

Examples from the emails the cs is sending in replies to this issue:

We apologize for the confusion you have experienced and would be happy to explain the offer.
The offer you received is a "Match Points Back" offer. Match Points Back points will never be reflected in your available point balance. The wording on Match Points Back offers are similar to this: "Redeem your points and we'll match back the points you've redeemed." The points are matched on the purchase in which you redeemed points. It will trigger only if you redeem your current points and then will be doubled up to your purchase total or a maximum of $XXX per the offer details will be deducted from your purchase's total.
Example A: (where points are under the purchase total amount.) Your account has $1.50 in points and you receive this offer. You make a $10.00 purchase and redeem your points ($10.00 - $1.50 = $8.50 remaining amount due). Because you redeemed, this triggers the offer and an additional $1.50 in points is deducted from the remaining balance ($8.50 - $1.50 = $7.00 final amount due).
Example B: (where points are matched up to the purchase total amount.) Your account has $10.00 in points and you receive this offer. You make a $15.00 purchase and redeem your points ($15.00 - $10.00 = $5.00 remaining amount due). Because you redeemed, this triggers the offer and an additional $5.00 in points is deducted from the remaining balance ($5.00- $5.00= $0.00 final amount due). Even though $10 doubled is not $5, we only double to the total purchase price.
When you are placing an order as in Example A above after you apply your hypothetical $1.50 in SYWR points and the coupon, does it show the remaining balance as being $7.00 or $8.50? I had one of those coupons and when I applied it I had to pay the balance (analogue of $8.50) with a credit card, i.e., it didn't adjust the balance to $7.00. Please share your experience. TIA
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#44
Quote from w777w View Post :
When you are placing an order as in Example A above after you apply your hypothetical $1.50 in SYWR points and the coupon, does it show the remaining balance as being $7.00 or $8.50? I had one of those coupons and when I applied it I had to pay the balance (analogue of $8.50) with a credit card, i.e., it didn't adjust the balance to $7.00. Please share your experience. TIA
Well, all those scenarios are the way it is supposed to work. it works properly most of the times in store, but doesnt work online, and i had to email cs to get the points added to my account.
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#45
Quote from MKBoise View Post :
Well, all those scenarios are the way it is supposed to work. it works properly most of the times in store, but doesnt work online, and i had to email cs to get the points added to my account.
Gotcha. By the way, if you go to your order center, go to your order and hover the mouse over the "Savings Applied" line with a little question mark icon you will see a popup with the details of offers applied and it reads "SYWR members redeem your points and we give you back what you burn up to $100!" I think there is no ambiguity here, it is very clear
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