***** The Official "Issues With SYWR (Shop Your Way Rewards) Offers" Thread *****
Well I'm quite disappointed it has come to this, but in my few weeks of attempting to utilize the SYWR promotional email offers that I'm constantly bombarded with for Sears and Kmart, I have found several issues and/or discrepancies with the wording and terms of the offers themselves as opposed to how they are calculated for customers when they are applied to orders (assuming they work at all, mind you).
Given the seemingly widespread nature of this situation, the intent of this thread is for SlickDeals users to relate and compile their personal issues with these offers to not only see just how serious of an issue it actually is, but also to compare responses that customers are provided in such situations and, hopefully (or ultimately), get Sears Holdings Corporation to correct and/or revise their practices to avoid any future inconvenience to their customers... for while the offers are theirs to choose and distribute as they please, it's OUR job to make sure they honor whatever they choose to send out.
I'll start with a link to the thread that really started this endeavor, but more can be added by participants to the Wiki as applicable, or posts moved by the mods as they see fit.
Points Match BACK Offer
As the link states, that advertised offer was for a "Points Match Back", stating "Redeem your points and we'll match back the points you've redeemed (up to $100)", but when the offer was applied to orders, they did not remove the full amount of points you applied to the offer and then credit them "Back" (as the offer states), but instead just deducted half the points you applied to the order from your account and attempted to make it sound like they straight "matched" half the points you applied to that order (or even tried to convince you you only applied half of what you did), which was not congruent with the terms of the offer. These type of "discrepancies" are what we are trying to keep from happening in the future...