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Rakuten (Buy.com) Discounts, Deals and Coupon Codes

Rakuten Buy.com Customers Getting Fraudulent Credit Card Charges

rrmoore 198 May 9, 2013 at 10:33 AM in Online Only (2) More Rakuten (Buy.com) Deals
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SD USERS REPORTING CREDIT CARD FRAUD VIA RAKUTEN SHOPPING SITE: 345

Many posts within SlickDeals have multiple threads about fraudulent credit card account transactions occurring within a few weeks of placing an order at Rakuten Buy.com. If you have been affected, please post your experience here so the magnitude of Rakuten Buy.com's apparent security breach and the impact on the affected Rakuten customers may be known. (Please save other issues, either regarding Rakuten, or other issues with credit card misuse to other posts.)

If you are one of the affected Rakuten customers, please make a post with (1) first date of the fraud transaction and (2) the most recent Rakuten.com order date (if there was one).
The most important thing however is to just be counted, if you're one of the affected customers.

RAKUTEN SHOPPING would like to hear from you directly:
*PHONE: Nick Thompson (Head of Customer Experience) 877-880-1030, ext. 2095.
*E-MAIL QUESTIONNAIRE: http://slickdeals.net/forums/showpost.php?p=60106758&postcount=622 -- Dedicated e-mail address rakuten-help@mail.rakuten.com
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Newspaper & Other Media Reports on this recent Rakuten/Buy.com Apparent Security Breach:

Consumer Reports The Consumerist [Jun-6-2013] -- "Here’s Everything We Know About The Rakuten/Buy.com Credit Card Breaches" -- post by 'steveliv', updated 'daniel32'
http://consumerist.com/2013/06/06/heres-everything-we-know-about-the-rakutenbuy-com-credit-card-breaches/ --and--- http://consumerist.com/2013/06/10...seriously/

New Jersey Record News [May-28-2013] -- "Bogota Police Warn Website Users of Suspicious Charges" -- posted by 'AnnoyedwithRakuten'
http://www.northjersey.com/news/B...l?page=all

Yahoo! Finance & MoneyTalksNews [Jun-6-2013] -- "Rakuten.com Customers Reporting Credit Card Fraud" -- txs 'krazyshopper'
http://finance.yahoo.com/news/rak...31825.html and http://www.moneytalksnews.com/201...ard-fraud/

Gizmodo via RakutenFraud.com [Jun-7-2013] -- "Gizmodo Announces They Will No Longer Post Rakuten Deals" -- txs to 'RakutenFraud.com'
http://rakutenfraud.com/2013/06/g...bORZRHn81I

StoreFrontBackTalk [Jun-12-2013] -- "Rakuten Breach: Live By The Web, Get Punished By The Web" -- txs to 'RakutenFraud.com'
http://storefrontbacktalk.com/sec...y-the-web/

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Summary of the conclusions made by the contributors of this forum:

(1) Identity thieves obtained credit card #'s and SSN #'s from some Rakuten Customers
[Ref: News Story & NJ Police Interview http://www.northjersey.com/news/B...l?page=all -- 'AnnoyedwithRakuten']
[Ref: Additionally http://www.bergendispatch.com/art...arges.aspx]
[Ref: 'scotthall3411' Post #462, etc.]

(2) Many other users have been affected outside of the SlickDeals community
[Ref: Specialized Site Now Available: http://rakutenfraud.com/]

(3) The apparent security breach is not limited to just customers who placed orders. Several have reported credit card details were taken from their Rakuten My Account screen.
[Ref: 'Cletus81' Post #435, 'missmex1' Post #445]

(4) The apparent security breach was not at the credit card payment processing agent.
[Ref: 'mirai' Post #437]

(5) Customers using credit, debit cards and Gift Cards have been affected.
[Ref: Thread postings and external sites.]

(6) Almost 100% of all fraud reports are from customers who gave Rakuten their credit (or debit) card directly (rather than using payment gateways or other payment methods (gift cards, etc.)
[Ref: Thread postings.]

(7) Many customers were able to uniquely identify Rakuten as the source of the credit card theft.
[Ref: Many thread postings from customers using a one-time Virtual Credit Card Number, a new credit card only used at Rakuten, or a new Gift Card.]

(8) Rakuten Buy.com denies that any security breach has occurred, though they are "cooperating with police".
[Ref: News Story & NJ Police Interview http://www.northjersey.com/news/B...l?page=all -- 'AnnoyedwithRakuten']

(9) Using a Virtual Credit Card Number or Gift Cards at Rakuten may not be the best alternative.
[Ref: 'GPz1100' Post #205, Post #447, etc. Several affected customers posted their VCCN's later breach caused the credit card company to reissue a new card.]
[Ref: 'namlook' Post #449, etc. Hacker's later emptied the gift card or sold the balance on eBay.]
[Ref: 'bargainfinder09' Post #449 Must close VCCN out afterwards.]

(10) The apparent security breach still exists at Rakuten today, and a Rakuten customer order is not required to generate the subsequent CC fraud.
[Ref: 'Edxzxz' Post #583]

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Please scroll down to the Wiki for important messages from users
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[Full Text of the News Story] New Jersey Record News [May-28-2013] -- "Bogota Police Warn Website Users of Suspicious Charges"
BY DENISA R. SUPERVILLE, STAFF WRITER // Link: http://www.northjersey.com/news/B...l?page=all

BOGOTA – "Local police are asking anyone who has used the website Rakuten.com, formerly Buy.com, to look out for suspicious charges on their credit cards." The police department started investigating three cases in which residents complained of fraudulent charges on their credit cards and has since discovered five additional victims, including one in New York City, Bogota Detective Sgt. Jonathan Misskerg said Tuesday. The single thread between the victims is that they have made purchases on Rakuten.com in the past three months, police said. The victims’ names, Social Security numbers, dates of birth and credit card information were used to open accounts at online equipment suppliers, police said.

The purchases, made at five online stores, included gas valves and warehouse time clocks and totaled around $10,000, Misskerg said. The buyer was traced to an address in Bogotá, Colombia, Misskerg said. After the items were purchased, they were sent to an Englewood company, which then shipped the items to Colombia, Misskerg said. Police declined to identify the Englewood company, saying that the owner was cooperating with authorities and that it remained unclear whether he was part of the scheme. But since investigators first spoke with the company’s owner, someone electronically deposited funds in the company owner’s account — enough to cover the cost of shipping the items to Colombia, Misskerg said. “We’ve seized the packages and additional merchandise,” Misskerg said Tuesday. “We are going to try to shut him down at this point.”

Rakuten.com, a Japan-based online retail company completed its purchase of Buy.com, a California-based online market place, in July 2010. The website was rebranded as Rakuten.com this year. A company representative said Tuesday that the company had not been contacted by the local police, but that it would cooperate with authorities. “If there is a police investigation, we are not aware of it, and we have not been contacted,” said Mark Kirschner, the company’s executive officer for global marketing, adding that the company takes such reports “very seriously.”

However, an online message board [SlickDeals.net] contains several comments from posters claiming to have used the website and complaining about fraudulent charges on their credit cards. Kirschner said the company was aware of the website and had made overtures, “without success,” to those claiming to be affected. He urged those affected to contact the company’s head of customer experience at 877-880-1030 ext. 2095. Kirschner said he was unaware of any security breach or hacking incident that could have compromised customers’ information.

If anyone suspects that he or she may be a victim of identity theft, he or she should fill out an identity theft report at ftc.gov/idtheft, police advised. After doing so, the individual should take a copy of the report to the local police department and place an initial fraud alert with all three credit bureaus. The investigation was continuing, and as of Tuesday no charges had been filed, police said.
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[Full Text of the News Story] Consumer Reports The Consumerist [Jun-6-2013] -- "Here’s Everything We Know About The Rakuten/Buy.com Credit Card Breaches"
By Laura Northrup // Link: http://consumerist.com/2013/06/06...-breaches/

Starting about a month ago, rumblings began on the SlickDeals forums among people who had recently made purchases from Rakuten Shopping, the new brand name of the marketplace Buy.com. The purchases made were diverse, ranging from time clocks in Colombia to newspaper subscriptions in Cleveland to plane tickets in Germany. Something is very, very wrong here: hundreds of victims from recent months have come forward on Slickdeals alone.

Rakuten Shopping is a sort of online mall: the site allows other vendors to set up their own “marketplace” stores and sell items. Users have reported fraudulent credit card transactions after purchases from a variety of marketplace vendors.

Rakuten staff reach out to complainers on Facebook and even on the deal forums, asking victims to call in order to straighten things out. If they have a solution in progress, Rakuten has not let customers know, including victims. While talking too much about it publicly might compromise the investigations, victims are unhappy that the only thing they’ve heard from the company is “call us!” to people whose cards have been breached. Apart from the threads on the subject on shopping sites, victims have started their own site, the appropriately-titled RakutenFraud.com.

If having fraudsters make purchases for up to $10,000 on your credit cards isn’t scary enough, the Newark Star-Ledger reports that some victims had new accounts opened up using personal information––their birthdates and Social Security numbers––that you don’t need to provide to Rakuten as part of a purchase. If you’re a victim, what should you do? Contact your credit card company and your local police, of course. You should also contact the merchant where your card was used: after all, they’re a victim too.
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SLICKDEALS USER NAMES WHO REPORTED CREDIT CARD FRAUD AFTER A RAKUTEN ORDER
  1. rrmoore
  2. tprevett
  3. motorolaX
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  5. cpeed
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  106. mirai
  107. thoror
  108. jcrash
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  111. abels
  112. Satsusi
  113. AnnoyedWithRakuten
  114. DPackMan
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  344. Ray97
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884 Comments

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#166
One thing I didn't think to ask everyone who has been affected, is "did you get an email from someone at Rakuten asking for a picture of your card and drivers license?"

This is the first online vendor that I was ever asked to do that. I did send them to them because my order was on hold until then...
Reply Helpful Comment? 0 0
L5: Journeyman
198 Reputation
Original Poster
#167
Hiroshi Mikitani (Chairman & CEO) may indeed be a good contact too. His English must be pretty good as he's the Co-Key Note Speaker next month in Chicago (with Al Gore). No doubt, it's to talk about the success of his Buy.com division. If he would get wind of the magnitude of the problem, I have a feeling he'd want to look into it.
Reply Helpful Comment? 0 0
#168
Quote from Argantes View Post :
One thing I didn't think to ask everyone who has been affected, is "did you get an email from someone at Rakuten asking for a picture of your card and drivers license?"

This is the first online vendor that I was ever asked to do that. I did send them to them because my order was on hold until then...
You better lock down your credit.

You should NEVER EVER send that kind of information to ANYONE, unless you are specifically filing for something big, in person. Auto loans, mortgages, etc.
Reply Helpful Comment? 0 0
#169
Quote from Argantes View Post :
One thing I didn't think to ask everyone who has been affected, is "did you get an email from someone at Rakuten asking for a picture of your card and drivers license?"

This is the first online vendor that I was ever asked to do that. I did send them to them because my order was on hold until then...
no. Have you ordered from a 3rd party seller or from the seller buy.com? Or are you selling stuff on rakuten?
Reply Helpful Comment? 0 0
#170
Apparently, buy.com (Rakuten) has a history of credit card fraud. There are complaints going back to 2005.
Employee arrested for leaking personal info: http://www.mail-archive.com/isn@a...04873.html
Complaints from 2009: http://forum.gaijinpot.com/showth...rd-numbers
I think the company must stand behind their privacy policy and not try to resolve these cases one by one. Otherwise, threads like this will cause a lot of damage to them (I would not buy from them if I saw this thread). They are also setting themselves up for a class-action lawsuit.
Reply Helpful Comment? 0 0
#171
Quote from ilya980 View Post :
Apparently, buy.com (Rakuten) has a history of credit card fraud. There are complaints going back to 2005.
Employee arrested for leaking personal info: http://www.mail-archive.com/isn@a...04873.html
Complaints from 2009: http://forum.gaijinpot.com/showth...rd-numbers
I think the company must stand behind their privacy policy and not try to resolve these cases one by one. Otherwise, threads like this will cause a lot of damage to them (I would not buy from them if I saw this thread). They are also setting themselves up for a class-action lawsuit.
just to clarify, those were from the Japanese rakuten, not the former buy.com.

rakuten took over buy.com in may 2010 I think.
Reply Helpful Comment? 0 0
#172
Quote from mirai View Post :
no. Have you ordered from a 3rd party seller or from the seller buy.com? Or are you selling stuff on rakuten?
Nope not selling on it.

The very first order I ever placed on Rakuten was for over $1000 and I was shipping to a different address then the billing one, so they placed my order on hold and would not finish processing the order until I submitted a form that contained billing info, copy of DL and CC.

Once I submitted this info my order was shipped.

Here is the form that was sent to me.
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#173
Rakuten will never publicly admit fault for leaking sensitive financial information, with the leaks either arising from insiders within the company or from having hackers compromise their chain of security. The financial blowback will simply be too high, especially for their shareholders.

Having read through this growing thread, I don't trust them at all to come clean about what has happened. They will try to move along and continue business as usual.

I also cannot imagine the total number of people who have been or will be affected by the security breach. The sample size here at Slickdeals is merely a tiny, tiny fraction of the overall amount of credit card fraud committed via Rakuten.com. This thread is very easy to miss and regrettably will only be found if you stumble upon it buried in the Slickdeals forum.

Many more victims will be coming forward in the coming weeks to months as criminals decide to time their purchases accordingly.

I'm very curious as to where our information is being sold/transmitted.... Some information has been used to commit fraud domestically, where others have had their information distributed overseas. The FBI should set up a sting operation to arrest the people who were brazen enough to have a purchase set for BestBuy in-store pick-up, for example! Or how about the airline ticket purchased with a stolen credit card?
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#174
I just found some unauthorized transactions posted on my discover card account. Called their fraud department, and the first question they asked was, have you purchased anything at Rakuten?
It seems discover knows of this problem, and I believe they will be actively working with or demanding a solution from Rakuten.

I found this thread after searching for rakuten and credit card fraud.
Reply Helpful Comment? 0 0
#175
Rakuten just signed up for a fraud prevention service to protect the company from incoming fraudulent credit transactions, yet Rakuten itself is the one leaking out thousands of credit card numbers for fraudsters to use at other merchants!

ReD Provides Fraud Prevention for Rakuten.com Shopping:
http://www.internetretailer.com/2...m-shopping
http://www.redworldwide.com/newsr...-agreement

I suppose this is one way of dealing with the problem... Don't fix the leak, but hire an external company to protect Rakuten from itself.
Reply Helpful Comment? 0 0
#176
Quote from mirai View Post :
just to clarify, those were from the Japanese rakuten, not the former buy.com.

rakuten took over buy.com in may 2010 I think.
yes, you are correct. thanks. Still, buy.com is owned by Japanese rakuten now, and Japanese rakuten has a record.
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#177
Quote from subpar101 View Post :
Rakuten will never publicly admit fault for leaking sensitive financial information, with the leaks either arising from insiders within the company or from having hackers compromise their chain of security. The financial blowback will simply be too high, especially for their shareholders.

Having read through this growing thread, I don't trust them at all to come clean about what has happened. They will try to move along and continue business as usual.

I also cannot imagine the total number of people who have been or will be affected by the security breach. The sample size here at Slickdeals is merely a tiny, tiny fraction of the overall amount of credit card fraud committed via Rakuten.com. This thread is very easy to miss and regrettably will only be found if you stumble upon it buried in the Slickdeals forum.

Many more victims will be coming forward in the coming weeks to months as criminals decide to time their purchases accordingly.

I'm very curious as to where our information is being sold/transmitted.... Some information has been used to commit fraud domestically, where others have had their information distributed overseas. The FBI should set up a sting operation to arrest the people who were brazen enough to have a purchase set for BestBuy in-store pick-up, for example! Or how about the airline ticket purchased with a stolen credit card?
I'm thinking maybe rakuten was getting hacked.

as for where the info was being sold, I think they usually sell info on online forums and people from all over the world can buy from them. People using the stolen CCs tend to be low level buyers and even if they get arrested the actual group that stole the info is not going to be touched.
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#178
Add me to the list. shake head

Placed order for $65 with a Chase card 4/30 and have not had any fraudulent charges yet on that card. Placed a $190 order on 5/7 with a Discover card and received two fraudulent charges today (5/15), one for $1 to Yahoo wallet and one for $100 at Macys.com (both still pending).

I've never had any fraudulent charges on any of my cards before, and I have not used that Discover card anywhere other than Rakuten since Christmas...
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#179
Two "virtual credit card numbers" created for and used only on rakuten.com both had fraudulent charge attempts made within a few days of giving the numbers to rakuten.com. The unique numbers were given to rakuten.com on April 3, and April 19. The first was used for fraud on April 6, and second used on April 24. Both had two charge attempts made to them, one small, and the second large.
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#180
To update my post, the person who was using my card had the merchants manually type the number into the machine. They were able to make several high priced charges using this method at Walmart, Lowes, Dollar Store, some electronic store , and a night club, all took place in Las Vegas. The total charges came out to 12k thankfully bank of america protects 100% against fraud. I am speechless how a single 8k charge went through the safeguard to begin with.
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