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Rakuten Buy.com Customers Getting Fraudulent Credit Card Charges

rrmoore 769 218 May 9, 2013 at 10:33 AM in Finance (2) More Rakuten Deals
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Last Edited by rrmoore January 12, 2016 at 12:10 PM
SD USERS REPORTING CREDIT CARD FRAUD VIA RAKUTEN SHOPPING SITE: 352

Many posts within SlickDeals have multiple threads about fraudulent credit card account transactions occurring within a few weeks of placing an order at Rakuten Buy.com. If you have been affected, please post your experience here so the magnitude of Rakuten Buy.com's apparent security breach and the impact on the affected Rakuten customers may be known. (Please save other issues, either regarding Rakuten, or other issues with credit card misuse to other posts.)

If you are one of the affected Rakuten customers, please make a post with (1) first date of the fraud transaction and (2) the most recent Rakuten.com order date (if there was one).
The most important thing however is to just be counted, if you're one of the affected customers.

RAKUTEN SHOPPING would like to hear from you directly:
*PHONE: Nick Thompson (Head of Customer Experience) 877-880-1030, ext. 2095.
*E-MAIL QUESTIONNAIRE: http://slickdeals.net/forums/showpost.php?p=60106758&postcount=622 -- Dedicated e-mail address rakuten-help@mail.rakuten.com
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Newspaper & Other Media Reports on this recent Rakuten/Buy.com Apparent Security Breach:

Consumer Reports The Consumerist [Jun-6-2013] -- "Here’s Everything We Know About The Rakuten/Buy.com Credit Card Breaches" -- post by 'steveliv', updated 'daniel32'
http://consumerist.com/2013/06/06/heres-everything-we-know-about-the-rakutenbuy-com-credit-card-breaches/ --and--- http://consumerist.com/2013/06/10...seriously/

New Jersey Record News [May-28-2013] -- "Bogota Police Warn Website Users of Suspicious Charges" -- posted by 'AnnoyedwithRakuten'
http://www.northjersey.com/news/B...l?page=all

Yahoo! Finance & MoneyTalksNews [Jun-6-2013] -- "Rakuten.com Customers Reporting Credit Card Fraud" -- txs 'krazyshopper'
http://finance.yahoo.com/news/rak...31825.html and http://www.moneytalksnews.com/201...ard-fraud/

Gizmodo via RakutenFraud.com [Jun-7-2013] -- "Gizmodo Announces They Will No Longer Post Rakuten Deals" -- txs to 'RakutenFraud.com'
http://rakutenfraud.com/2013/06/g...bORZRHn81I

StoreFrontBackTalk [Jun-12-2013] -- "Rakuten Breach: Live By The Web, Get Punished By The Web" -- txs to 'RakutenFraud.com'
http://storefrontbacktalk.com/sec...y-the-web/

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Summary of the conclusions made by the contributors of this forum:

(1) Identity thieves obtained credit card #'s and SSN #'s from some Rakuten Customers
[Ref: News Story & NJ Police Interview http://www.northjersey.com/news/B...l?page=all -- 'AnnoyedwithRakuten']
[Ref: Additionally http://www.bergendispatch.com/art...arges.aspx]
[Ref: 'scotthall3411' Post #462, etc.]

(2) Many other users have been affected outside of the SlickDeals community
[Ref: Specialized Site Now Available: http://rakutenfraud.com/]

(3) The apparent security breach is not limited to just customers who placed orders. Several have reported credit card details were taken from their Rakuten My Account screen.
[Ref: 'Cletus81' Post #435, 'missmex1' Post #445]

(4) The apparent security breach was not at the credit card payment processing agent.
[Ref: 'mirai' Post #437]

(5) Customers using credit, debit cards and Gift Cards have been affected.
[Ref: Thread postings and external sites.]

(6) Almost 100% of all fraud reports are from customers who gave Rakuten their credit (or debit) card directly (rather than using payment gateways or other payment methods (gift cards, etc.)
[Ref: Thread postings.]

(7) Many customers were able to uniquely identify Rakuten as the source of the credit card theft.
[Ref: Many thread postings from customers using a one-time Virtual Credit Card Number, a new credit card only used at Rakuten, or a new Gift Card.]

(8) Rakuten Buy.com denies that any security breach has occurred, though they are "cooperating with police".
[Ref: News Story & NJ Police Interview http://www.northjersey.com/news/B...l?page=all -- 'AnnoyedwithRakuten']

(9) Using a Virtual Credit Card Number or Gift Cards at Rakuten may not be the best alternative.
[Ref: 'GPz1100' Post #205, Post #447, etc. Several affected customers posted their VCCN's later breach caused the credit card company to reissue a new card.]
[Ref: 'namlook' Post #449, etc. Hacker's later emptied the gift card or sold the balance on eBay.]
[Ref: 'bargainfinder09' Post #449 Must close VCCN out afterwards.]

(10) The apparent security breach still exists at Rakuten today, and a Rakuten customer order is not required to generate the subsequent CC fraud.
[Ref: 'Edxzxz' Post #583]

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Please scroll down to the Wiki for important messages from users
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[Full Text of the News Story] New Jersey Record News [May-28-2013] -- "Bogota Police Warn Website Users of Suspicious Charges"
BY DENISA R. SUPERVILLE, STAFF WRITER // Link: http://www.northjersey.com/news/B...l?page=all

BOGOTA – "Local police are asking anyone who has used the website Rakuten.com, formerly Buy.com, to look out for suspicious charges on their credit cards." The police department started investigating three cases in which residents complained of fraudulent charges on their credit cards and has since discovered five additional victims, including one in New York City, Bogota Detective Sgt. Jonathan Misskerg said Tuesday. The single thread between the victims is that they have made purchases on Rakuten.com in the past three months, police said. The victims’ names, Social Security numbers, dates of birth and credit card information were used to open accounts at online equipment suppliers, police said.

The purchases, made at five online stores, included gas valves and warehouse time clocks and totaled around $10,000, Misskerg said. The buyer was traced to an address in Bogotá, Colombia, Misskerg said. After the items were purchased, they were sent to an Englewood company, which then shipped the items to Colombia, Misskerg said. Police declined to identify the Englewood company, saying that the owner was cooperating with authorities and that it remained unclear whether he was part of the scheme. But since investigators first spoke with the company’s owner, someone electronically deposited funds in the company owner’s account — enough to cover the cost of shipping the items to Colombia, Misskerg said. “We’ve seized the packages and additional merchandise,” Misskerg said Tuesday. “We are going to try to shut him down at this point.”

Rakuten.com, a Japan-based online retail company completed its purchase of Buy.com, a California-based online market place, in July 2010. The website was rebranded as Rakuten.com this year. A company representative said Tuesday that the company had not been contacted by the local police, but that it would cooperate with authorities. “If there is a police investigation, we are not aware of it, and we have not been contacted,” said Mark Kirschner, the company’s executive officer for global marketing, adding that the company takes such reports “very seriously.”

However, an online message board [SlickDeals.net] contains several comments from posters claiming to have used the website and complaining about fraudulent charges on their credit cards. Kirschner said the company was aware of the website and had made overtures, “without success,” to those claiming to be affected. He urged those affected to contact the company’s head of customer experience at 877-880-1030 ext. 2095. Kirschner said he was unaware of any security breach or hacking incident that could have compromised customers’ information.

If anyone suspects that he or she may be a victim of identity theft, he or she should fill out an identity theft report at ftc.gov/idtheft, police advised. After doing so, the individual should take a copy of the report to the local police department and place an initial fraud alert with all three credit bureaus. The investigation was continuing, and as of Tuesday no charges had been filed, police said.
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[Full Text of the News Story] Consumer Reports The Consumerist [Jun-6-2013] -- "Here’s Everything We Know About The Rakuten/Buy.com Credit Card Breaches"
By Laura Northrup // Link: http://consumerist.com/2013/06/06...-breaches/

Starting about a month ago, rumblings began on the SlickDeals forums among people who had recently made purchases from Rakuten Shopping, the new brand name of the marketplace Buy.com. The purchases made were diverse, ranging from time clocks in Colombia to newspaper subscriptions in Cleveland to plane tickets in Germany. Something is very, very wrong here: hundreds of victims from recent months have come forward on Slickdeals alone.

Rakuten Shopping is a sort of online mall: the site allows other vendors to set up their own “marketplace” stores and sell items. Users have reported fraudulent credit card transactions after purchases from a variety of marketplace vendors.

Rakuten staff reach out to complainers on Facebook and even on the deal forums, asking victims to call in order to straighten things out. If they have a solution in progress, Rakuten has not let customers know, including victims. While talking too much about it publicly might compromise the investigations, victims are unhappy that the only thing they’ve heard from the company is “call us!” to people whose cards have been breached. Apart from the threads on the subject on shopping sites, victims have started their own site, the appropriately-titled RakutenFraud.com.

If having fraudsters make purchases for up to $10,000 on your credit cards isn’t scary enough, the Newark Star-Ledger reports that some victims had new accounts opened up using personal information––their birthdates and Social Security numbers––that you don’t need to provide to Rakuten as part of a purchase. If you’re a victim, what should you do? Contact your credit card company and your local police, of course. You should also contact the merchant where your card was used: after all, they’re a victim too.
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SLICKDEALS USER NAMES WHO REPORTED CREDIT CARD FRAUD AFTER A RAKUTEN ORDER
  1. rrmoore
  2. tprevett
  3. motorolaX
  4. rebutiw
  5. cpeed
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  60. buyforsalemit
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  64. Zelucifer
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  73. Link2999
  74. guy_on_The_sofa
  75. DraftBuyer
  76. tortoise
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  100. sindeko
  101. rexb
  102. peteh555
  103. sumo28
  104. DMUE
  105. tortoise
  106. mirai
  107. thoror
  108. jcrash
  109. HDTiVoFan
  110. jcknows0
  111. abels
  112. Satsusi
  113. AnnoyedWithRakuten
  114. DPackMan
  115. cleaver
  116. mattsgarage
  117. nksnk
  118. wand
  119. j1huynh
  120. zetasoul
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  213. gimmie
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  217. rbreding
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  222. bargainfinder09
  223. missmex1
  224. Chris29
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  227. bpp
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  352. shootkey
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Community Wiki

Last Edited by andyk July 16, 2014 at 07:31 PM
Section (0): How to protect your card number:
  • Use PayPal or Google Wallet.
    • When you are viewing Your Shopping Cart, be sure to click on "Proceed to Checkout" first, and THEN select PayPal or Google Wallet.
    • You CAN earn and use Super Points with Google Wallet.
    • You cannot use Super Points with PayPal.
  • Do NOT use Visa Checkout/V.me or Masterpass:
  • Do NOT use or store your card number on Rakuten.com.
  • Super Points
    • http://support.rakuten.com/app/an...l/a_id/871
    • Can one use Super Points with V.me? Yes, but don't use V.me anymore (see above).
    • There have been multiple posts by rrmoore stating: "Many are reporting they did with PayPal and V.me; But you can't use existing points toward the deal." I read that to mean points cannot be used with V.me, which is incorrect. I am sure rrmoore made those posts to help people. I am also sure rrmoore has a strong sense of right and wrong because he so wants to get to the bottom of the problem. Accordingly, I hope he will go back to clarify his posts because Rakuten Super Points CAN be used with V.me.


Section (1): Ways to help Rakuten take ownership of the security breach:

Letter to the Editor at Fraud Magazine: http://www.fraud-magazine.com/let...ditor.aspx
ACFE is the world's largest anti-fraud organization and premier provider of anti-fraud training and education. Together with more than 65,000 members, the ACFE is reducing business fraud worldwide and inspiring public confidence in the integrity and objectivity within the profession.


Message to the Complaints Board: http://www.complaintsboard.com/?search=rakuten and http://www.complaintsboard.com/new_complaint/ The most trusted and popular consumer complaints website.

Posting to Reseller Ratings: http://www.resellerratings.com/store/Rakuten

Anyone affected should consider filing a report: http://www.ic3.gov/complaint/ & https://www.ftccomplaintassistant.gov/ & http://www.bbb.org/
If enough people file a report, Rakuten will not be able ignore this any longer. -- 'DMUE'
California State Attorney General online complaint submission form: http://oag.ca.gov/contact/consume...or-company -- 'ducky2802'

Post a Message on Rakuten's Facebook Page: https://www.facebook.com/rakutenshopping

Send a message to the Amex Public Relations Dept: Desiree Fish, Vice President, Public Affairs and Communications / desiree.c.fish@aexp.com
Send a message to the Discover Public Relations Dept: Jon Drummond, Public Relations, jondrummond@discover.com

Send a news tip to: NY Times (news-tips@nytimes.com), CNet (tips-ne@cnet.com), CNN (http://www.cnn.com/feedback/tips/), <add more here please>

Also, please consider adding an additional posting to http://rakutenfraud.com/ (after you've posted here, of course). With the dedicated site, you can use a different posting username if you wish and no registration is required.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Section (2): Ways to help police catch the identity thieves:

Get the address where your product from the fraudulent charge was shipped from your CC company and post the city to see if we have any matches: -- 'namlook'
1. North Brunswick New Jersey
(I have a name and the full address but I won't post that here)

Call the defrauded merchant (might need police involvement with some) to obtain the IP Address of the Fraudulent Order -- 'Ids322' & 'Diamonique'

Those affected should contact Rakuten's head of customer experience at 877-880-1030 ext. 2095. -- 'epicd2012'
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Section (3): Ways to personally protect yourself after your Rakuten privacy breach:

Sign up for e-mail (or mobile) credit card and bank alerts with all your financial institutions -- 'ubiquitous'

Free Annual Credit Reports www.AnnualCreditReport.com (also consider utilizing 1-of-the-3-agencies every 4 months, instead of all 3 once a year)
I picked Experian at random, and its super easy to do, takes 5 min, completely automated, and hopefully give me some piece of mind. I believe you get a free credit report as well.
Equifax 1-800-525-6285 / Experian 1-888-397-3742 / TransUnion 1-800-680-7289

Experian's Credit Sesame www.CreditSesame.com and Transunion's Credit Karma www.CreditKarma.com provide a level of free credit monitoring.

Fraud Alerts on Credit Reports: For those who are a bit concerned/paranoid about ID theft, here is the FTC website on it. http://www.consumer.ftc.gov/featu...tity-theft
The first step they show is placing a temporary (90 days), free, fraud alert with 1 of 3 credit card companies: http://www.consumer.ftc.gov/artic...raud-alert
It that tells the creditor requesting your report to do additional due diligence. I think it's a free service but it automatically expires after 90 days. The creditor however is not required to do any additional verification, but they don’t want to get lose money either.

*** I think freezing credit reports is a little different than fraud alerts ***
Information on Freezing Credit Reports: (1) https://www.freeze.equifax.com/Fr...IDInfo.jsp (2) http://www.transunion.com/persona...eezes.page (3) http://www.experian.com/consumer/...reeze.html

Visa Verified-by-Visa: http://usa.visa.com/personal/secu...a_faq.html
MasterCard SecureCode: http://www.mastercard.us/securecode.html]

Response from Rakuten CMO, Bernard Luthi - please call the number to recount your experience to help with the investigation

902 Comments

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#616
I purchased something back in Early May, should I be concerned?
Reply Helpful Comment? 0 0
Joined Apr 2006
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Original Poster
#617
Quote from shoeman6 View Post :
I purchased something back in Early May, should I be concerned?
Here's a summary of the main points of this thread for, as yet, unaffected customers:

(1) Although 268 is a large number of SD Users to already be affected, there are a lot more SD Users who have not, as yet, been affected. You should know, however, that many of the affected users have absolutely determined that their credit (or debit) card was compromised as a result of a Rakuten order (or being stored in their My Account screen as a payment method).
(2) If you did provide Rakuten directly with your actual credit (or debit) card number, it would be wise to regularly monitor that payment-source, especially within the first 30 days following the date of your Rakuten order.
(3) Since some customers didn't actually complete an order and were still affected, many have advised others to remove their credit (or debit) card details from your Rakuten My Account section as an additional safeguard.
(4) Setup credit card e-mail or mobile alerts, especially with the credit (or debit) card stored at Rakuten as an additional safeguard. (See the Wiki suggestions by others.)
Reply Helpful Comment? 0 0
Last edited by rrmoore June 13, 2013 at 02:06 PM
#618
Fraud Occurred
May 15, 2013

Date of Purchase
Order Placed: April 29, 2013

Rakuten-Buy had run a special for $20 off any purchase of $50 or more. I had done this promo many months back (using a different credit card number) so I decided to jump on this deal again.

I actually had just replaced a credit card because of fraud that had occurred through living social after it was hacked. So this card was less then two weeks old and I had made very few purchases with it. I went to my local grocery store one morning and my card was declined. I called immediately my bank and found out a test charge had been put through on my card for a $1.78 to a non existent hotel and then was immediately refunded so my bank immediately closed my card.

When I went and met with my banker the next day to get a temporary card we reviewed all the purchases used with this card and this was the only online purchase made / purchase where I didn't use the card in person and as I said earlier I had few - less then 15 total transactions - that I had done with this card.

I will never shop Rakuten-Buy again.
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Last edited by twhite91 June 13, 2013 at 08:09 PM
Joined Apr 2006
L5: Journeyman
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#619
Quote from twhite91 View Post :
...found out a test charge had been put through on my card for a $1.78 to a non existent hotel
Your very small 'test charge' occurred with many others in this thread. It's the method that the hacker uses to test to see if our card is still valid. That gives them one price level for your card. (One hacker stated that about 75% of cards allowing a test charge will accept future charges.) If that test fraud charge is later disputed (they'll sometimes check with the merchant on that), many cards will remain active. If the test charge was successful, and additionally didn't get declined later, that's the next premium price level for our stolen card account number.

One hacker's posting for their fraud-artist customers:

hi`stolen CCs and paypal logins being sold only. not generated crap.
prices below. NO MINIMAL ORDER 1st time to test cc quality, other
valid rate 75-95% , depends on your luck

PRICES DEPENDS ONLY ON PURCHASED AMOUNT OF CARDS
USA CC for LOWEST PRICES:::
1cc=3$
20cc=55$
70cc=100$
400cc=400$
USA fullzs=5 to 20$ a piece
USA SSN/DOB lookup=2 to 4$ per each
paypal verified without balance but with CC and Bank attached [eligible to spend funds]=5USD a piece.
paypal with balance = approx 5 to 15% from sum in balance. tell approximate amount you are looking for in balance n i`ll tell price
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Last edited by rrmoore June 14, 2013 at 11:46 AM
#620
Thank you rrmoore as that was very informative.

I had a card about 3 years ago that I had only activated and never used and then one day had $800 charged on it. I was later informed about credit card generators and such. Which is what I thought may have occurred here as well since it was a newly activated card that had only been used physically in locations I had used other cards before with no problems.

After I met with my Banker at Capital One she told me that they were aware of several companies such as Rakuten and even Amazon where the theft had been going on internally and information being sold so they were monitoring and advising customers to not shop with those retailers. That's why when they saw the test charge after me purchasing from Rakuten they did not put the card on hold and wait to ask me if I made the charges - that they immediately closed the card themselves.

I do use Amazon often and have yet to have any kind of trouble with them over the past few years but Rakuten it only took this one time for me to realize not to shop there anymore though I had used them back when they were Buy.com without any troubles.

I did see a special I believe on CNBC or similar station a few months back (An American Greed Special) where they were speaking about one of the largest Carding Forums where numbers were traded here in the states.

As my bank states - I do believe it is an inside job at Rakuten - especially with the type of information that is being compromised and with the number of events reported which do not account for those who are not or don't even know it yet.
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#621
Order placed using Discover CC with Rakuten Marketplace 6/6/2013.
Bogus $1 iTunes charge appeared shortly thereafter.
Discover card fraud prevention call to me on 6/13/2013, at which time (by mutual agreement) account number was then de-activated & a replacement account number/card scheduled for shipment.
How does Rakuten get away with having such poor CC account security for months and months?
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#622
We wanted to reiterate that any Rakuten.com customer who has noted issues with fraudulent charges on their credit card should contact us as soon as possible. Please email us via our dedicated email address rakuten-help@mail.rakuten.com and answer the below questions to enable the Rakuten Customer Experience team to make further investigations into the specific issue.

If you would rather speak to someone, please call 877-880-1030, ext. 2095, to speak with Nick Thompson, Head of Customer Experience. We thank you for your continued help and cooperation.

Bernard Luthi, CMO, Rakuten.com

Rakuten.com Customer Questionnaire
Order Information:
1. What was your order number?
2. What was the date of the fraudulent charge?
3. Did you receive a link for the product you purchased from someone else? (Y/N)
4. Did you see any suspicious links, data, images, etc. the Rakuten.com site during your transaction? (Y/N). If yes can you describe these?
5. Was any additional information entered at Rakuten.com (such as the bill-me-later application):
Computer Information
6. What type of computer were you using to make your purchase? (PC, MAC, iPad, Kindle, Smartphone)
7. What browser did you use to make the purchase? (Firefox, Explorer, Chrome, Safari)
8. Do you have any anti-virus or anti-malware software installed? (Microsoft, Norton, McAfee, etc)
Bank/Credit Card Information
9. What bank issued the credit card that reported the fraudulent activity? (Chase, Bank of America, Wells Fargo, etc.)
10. What type of credit card was it? (Mastercard, Visa, Discover, Amex, etc)
11. Was this a virtual card number? (Y/N)
12. Did you make any other purchases on the day same day (or subsequent days) until the fraud was reported? (Y/N) If so, what stores?
13. Did you enter a new card number, at the time of purchase, or was this a card number that was already stored on the Rakuten.com website? (Y/N)
14. Did you get any additional information about the fraudulent activity that happened after your purchase on RDCS? (store, location, shipping location/name etc.)
15. Was the fraud reported to the Police? Internet Fraud Center? FBI or Secret Service? (Y/N). If yes can you describe the process?
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#623
Well, playing with fire got me burned. Thanks Rakuten.com!wave

Fraudulent credit card charges today, on a card I have only (recently) used at Rakuten.com. I had previously last used this credit card last year, at a different online retailer. I made no other purchases with this credit card ANYWHERE - online or in-person. It's a credit card I normally don't use.

The last purchase was made at Rakuten on June 3, 2013. Fraudulent charges today, June 14, 2013. I had made a purchase at Rakuten in May, which was canceled by the marketplace seller, and I also made a purchase at Rakuten in April.

Has anyone been able to find the actual source of this fraud? I mean, more specific than Rakuten? It's no fun to walk in the door and have a message on the machine from Chase Fraud Department. I guess my Chase activity alerts that I had set to e-mail me upon any activity with that credit card were only good if I was actively checking e-mail at the time they were sentFrown
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#624
Quote from Rakuten_Staff View Post :
We wanted to reiterate that any Rakuten.com customer who has noted issues with fraudulent charges on their credit card should contact us as soon as possible. Please email us via our dedicated email address rakuten-help@mail.rakuten.com and answer the below questions to enable the Rakuten Customer Experience team to make further investigations into the specific issue.

If you would rather speak to someone, please call 877-880-1030, ext. 2095, to speak with Nick Thompson, Head of Customer Experience. We thank you for your continued help and cooperation.

Bernard Luthi, CMO, Rakuten.com

Rakuten.com Customer Questionnaire
Order Information:
1. What was your order number?
2. What was the date of the fraudulent charge?
3. Did you receive a link for the product you purchased from someone else? (Y/N)
4. Did you see any suspicious links, data, images, etc. the Rakuten.com site during your transaction? (Y/N). If yes can you describe these?
5. Was any additional information entered at Rakuten.com (such as the bill-me-later application):
Computer Information
6. What type of computer were you using to make your purchase? (PC, MAC, iPad, Kindle, Smartphone)
7. What browser did you use to make the purchase? (Firefox, Explorer, Chrome, Safari)
8. Do you have any anti-virus or anti-malware software installed? (Microsoft, Norton, McAfee, etc)
Bank/Credit Card Information
9. What bank issued the credit card that reported the fraudulent activity? (Chase, Bank of America, Wells Fargo, etc.)
10. What type of credit card was it? (Mastercard, Visa, Discover, Amex, etc)
11. Was this a virtual card number? (Y/N)
12. Did you make any other purchases on the day same day (or subsequent days) until the fraud was reported? (Y/N) If so, what stores?
13. Did you enter a new card number, at the time of purchase, or was this a card number that was already stored on the Rakuten.com website? (Y/N)
14. Did you get any additional information about the fraudulent activity that happened after your purchase on RDCS? (store, location, shipping location/name etc.)
15. Was the fraud reported to the Police? Internet Fraud Center? FBI or Secret Service? (Y/N). If yes can you describe the process?

While it's FINALLY nice that you are doing something about it... It feels like you're just scratching the surface after hundreds (if not thousands) have gone through difficult processes of reverting large fraudulent charges, losing trust, and feeling like a piece of their identity may have been stolen. Some of those things follow you for a long time.

Most people don't want anything to do with rakuten.com after a complete loss of trust happened. Asking me to call or email no longer has any benefit on my part. Especially since this went around unacknowledged for months or longer.

It just doesn't FEEL like rakuten is doing enough. At the moment it seems like you're trying to repair the trust only for the company's benefit, $$$$$$$$$.

Thanks to rakuten, I'm checking my card accounts everyday.



Having said all that, I will still try to email with all the details I can, just to be nice. I'm #111 on the list.
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Last edited by abels June 14, 2013 at 03:08 PM
#625
Quote from abels View Post :
While it's FINALLY nice that you are doing something about it... It feels like you're just scratching the surface after hundreds (if not thousands) have gone through difficult processes of reverting large fraudulent charges, losing trust, and feeling like a piece of their identity may have been stolen. Some of those things follow you for a long time.

Most people don't want anything to do with rakuten.com after a complete loss of trust happened. Asking me to call or email no longer has any benefit on my part. Especially since this went around unacknowledged for months or longer.

It just doesn't FEEL like rakuten is doing enough. At the moment it seems like you're trying to repair the trust only for the company's benefit, $$$$$$$$$.

Thanks to rakuten, I'm checking my card accounts everyday.

Having said all that, I will still try to email with all the details I can, just to be nice. I'm #111 on the list.

Agree with this 100%.

I did leave a message for Nick last week and he did try and contact me but it was late in the evening my time so I missed the call. I called back and left another message the next day and never heard back from them again.

I am #82 on the list.
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#626
Quote :
Quote from abels

Most people don't want anything to do with rakuten.com after a complete loss of trust happened. Asking me to call or email no longer has any benefit on my part. Especially since this went around unacknowledged for months or longer.

It just doesn't FEEL like rakuten is doing enough. At the moment it seems like you're trying to repair the trust only for the company's benefit, $$$$$$$$$
I agree and honestly I don't see the benefit of me helping since my Bank already did there job and fool me once shame on you... & I don't care how good of a deal they may have in the future I don't plan to use them again.

I was lucky this happened while I was close to my bank and therefore could get a replacement card. Likewise I had another card on hand and was able to complete my purchase (nevermind the un-needed embarrassment of me running my card three times cause I know it's good I said!)

I just know that last time I had a card compromised I was traveling and I wasn't as lucky as there were no branches nearby and it was the same card I had used to hold my room and car reservation. I shouldn't have to carry multiple cards with high balances to cover poor security... As the saying goes - I can do bad all by myself - and therefore I don't need Rakuten's assistance to make my life any more difficult then what it currently is!
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#627
I said this a few hundred posts back, will say it again.

If you can, use virtual account numbers for every single online purchase. Those that let you set the dollar amount/expiration date are ideal.
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#628
another victim here, bought a video card from Rakuten using my chase card back in late April and today I saw a charge from a colorado theme park, I'm living at east coast so definitely not a transaction I would do myself. This card is typically being used for at&t phone bills and paypal, i can say it's definitely from that Rakuten purcahse.
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#629
Quote from GPz1100 View Post :
I said this a few hundred posts back, will say it again.

If you can, use virtual account numbers for every single online purchase. Those that let you set the dollar amount/expiration date are ideal.
Is there a list of cards that offer virtual account numbers? Amex Blue used to offer them but that service was discontinued years ago for some reason.
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#630
Citi, BoA, maybe some others... Those two I know for sure.
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