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Rakuten Buy.com Customers Getting Fraudulent Credit Card Charges

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SD USERS REPORTING CREDIT CARD FRAUD VIA RAKUTEN SHOPPING SITE: 346

Many posts within SlickDeals have multiple threads about fraudulent credit card account transactions occurring within a few weeks of placing an order at Rakuten Buy.com. If you have been affected, please post your experience here so the magnitude of Rakuten Buy.com's apparent security breach and the impact on the affected Rakuten customers may be known. (Please save other issues, either regarding Rakuten, or other issues with credit card misuse to other posts.)

If you are one of the affected Rakuten customers, please make a post with (1) first date of the fraud transaction and (2) the most recent Rakuten.com order date (if there was one).
The most important thing however is to just be counted, if you're one of the affected customers.

RAKUTEN SHOPPING would like to hear from you directly:
*PHONE: Nick Thompson (Head of Customer Experience) 877-880-1030, ext. 2095.
*E-MAIL QUESTIONNAIRE: http://slickdeals.net/forums/showpost.php?p=60106758&postcount=622 -- Dedicated e-mail address rakuten-help@mail.rakuten.com
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Newspaper & Other Media Reports on this recent Rakuten/Buy.com Apparent Security Breach:

Consumer Reports The Consumerist [Jun-6-2013] -- "Here’s Everything We Know About The Rakuten/Buy.com Credit Card Breaches" -- post by 'steveliv', updated 'daniel32'
http://consumerist.com/2013/06/06/heres-everything-we-know-about-the-rakutenbuy-com-credit-card-breaches/ --and--- http://consumerist.com/2013/06/10...seriously/

New Jersey Record News [May-28-2013] -- "Bogota Police Warn Website Users of Suspicious Charges" -- posted by 'AnnoyedwithRakuten'
http://www.northjersey.com/news/B...l?page=all

Yahoo! Finance & MoneyTalksNews [Jun-6-2013] -- "Rakuten.com Customers Reporting Credit Card Fraud" -- txs 'krazyshopper'
http://finance.yahoo.com/news/rak...31825.html and http://www.moneytalksnews.com/201...ard-fraud/

Gizmodo via RakutenFraud.com [Jun-7-2013] -- "Gizmodo Announces They Will No Longer Post Rakuten Deals" -- txs to 'RakutenFraud.com'
http://rakutenfraud.com/2013/06/g...bORZRHn81I

StoreFrontBackTalk [Jun-12-2013] -- "Rakuten Breach: Live By The Web, Get Punished By The Web" -- txs to 'RakutenFraud.com'
http://storefrontbacktalk.com/sec...y-the-web/

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Summary of the conclusions made by the contributors of this forum:

(1) Identity thieves obtained credit card #'s and SSN #'s from some Rakuten Customers
[Ref: News Story & NJ Police Interview http://www.northjersey.com/news/B...l?page=all -- 'AnnoyedwithRakuten']
[Ref: Additionally http://www.bergendispatch.com/art...arges.aspx]
[Ref: 'scotthall3411' Post #462, etc.]

(2) Many other users have been affected outside of the SlickDeals community
[Ref: Specialized Site Now Available: http://rakutenfraud.com/]

(3) The apparent security breach is not limited to just customers who placed orders. Several have reported credit card details were taken from their Rakuten My Account screen.
[Ref: 'Cletus81' Post #435, 'missmex1' Post #445]

(4) The apparent security breach was not at the credit card payment processing agent.
[Ref: 'mirai' Post #437]

(5) Customers using credit, debit cards and Gift Cards have been affected.
[Ref: Thread postings and external sites.]

(6) Almost 100% of all fraud reports are from customers who gave Rakuten their credit (or debit) card directly (rather than using payment gateways or other payment methods (gift cards, etc.)
[Ref: Thread postings.]

(7) Many customers were able to uniquely identify Rakuten as the source of the credit card theft.
[Ref: Many thread postings from customers using a one-time Virtual Credit Card Number, a new credit card only used at Rakuten, or a new Gift Card.]

(8) Rakuten Buy.com denies that any security breach has occurred, though they are "cooperating with police".
[Ref: News Story & NJ Police Interview http://www.northjersey.com/news/B...l?page=all -- 'AnnoyedwithRakuten']

(9) Using a Virtual Credit Card Number or Gift Cards at Rakuten may not be the best alternative.
[Ref: 'GPz1100' Post #205, Post #447, etc. Several affected customers posted their VCCN's later breach caused the credit card company to reissue a new card.]
[Ref: 'namlook' Post #449, etc. Hacker's later emptied the gift card or sold the balance on eBay.]
[Ref: 'bargainfinder09' Post #449 Must close VCCN out afterwards.]

(10) The apparent security breach still exists at Rakuten today, and a Rakuten customer order is not required to generate the subsequent CC fraud.
[Ref: 'Edxzxz' Post #583]

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Please scroll down to the Wiki for important messages from users
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[Full Text of the News Story] New Jersey Record News [May-28-2013] -- "Bogota Police Warn Website Users of Suspicious Charges"
BY DENISA R. SUPERVILLE, STAFF WRITER // Link: http://www.northjersey.com/news/B...l?page=all

BOGOTA – "Local police are asking anyone who has used the website Rakuten.com, formerly Buy.com, to look out for suspicious charges on their credit cards." The police department started investigating three cases in which residents complained of fraudulent charges on their credit cards and has since discovered five additional victims, including one in New York City, Bogota Detective Sgt. Jonathan Misskerg said Tuesday. The single thread between the victims is that they have made purchases on Rakuten.com in the past three months, police said. The victims’ names, Social Security numbers, dates of birth and credit card information were used to open accounts at online equipment suppliers, police said.

The purchases, made at five online stores, included gas valves and warehouse time clocks and totaled around $10,000, Misskerg said. The buyer was traced to an address in Bogotá, Colombia, Misskerg said. After the items were purchased, they were sent to an Englewood company, which then shipped the items to Colombia, Misskerg said. Police declined to identify the Englewood company, saying that the owner was cooperating with authorities and that it remained unclear whether he was part of the scheme. But since investigators first spoke with the company’s owner, someone electronically deposited funds in the company owner’s account — enough to cover the cost of shipping the items to Colombia, Misskerg said. “We’ve seized the packages and additional merchandise,” Misskerg said Tuesday. “We are going to try to shut him down at this point.”

Rakuten.com, a Japan-based online retail company completed its purchase of Buy.com, a California-based online market place, in July 2010. The website was rebranded as Rakuten.com this year. A company representative said Tuesday that the company had not been contacted by the local police, but that it would cooperate with authorities. “If there is a police investigation, we are not aware of it, and we have not been contacted,” said Mark Kirschner, the company’s executive officer for global marketing, adding that the company takes such reports “very seriously.”

However, an online message board [SlickDeals.net] contains several comments from posters claiming to have used the website and complaining about fraudulent charges on their credit cards. Kirschner said the company was aware of the website and had made overtures, “without success,” to those claiming to be affected. He urged those affected to contact the company’s head of customer experience at 877-880-1030 ext. 2095. Kirschner said he was unaware of any security breach or hacking incident that could have compromised customers’ information.

If anyone suspects that he or she may be a victim of identity theft, he or she should fill out an identity theft report at ftc.gov/idtheft, police advised. After doing so, the individual should take a copy of the report to the local police department and place an initial fraud alert with all three credit bureaus. The investigation was continuing, and as of Tuesday no charges had been filed, police said.
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[Full Text of the News Story] Consumer Reports The Consumerist [Jun-6-2013] -- "Here’s Everything We Know About The Rakuten/Buy.com Credit Card Breaches"
By Laura Northrup // Link: http://consumerist.com/2013/06/06...-breaches/

Starting about a month ago, rumblings began on the SlickDeals forums among people who had recently made purchases from Rakuten Shopping, the new brand name of the marketplace Buy.com. The purchases made were diverse, ranging from time clocks in Colombia to newspaper subscriptions in Cleveland to plane tickets in Germany. Something is very, very wrong here: hundreds of victims from recent months have come forward on Slickdeals alone.

Rakuten Shopping is a sort of online mall: the site allows other vendors to set up their own “marketplace” stores and sell items. Users have reported fraudulent credit card transactions after purchases from a variety of marketplace vendors.

Rakuten staff reach out to complainers on Facebook and even on the deal forums, asking victims to call in order to straighten things out. If they have a solution in progress, Rakuten has not let customers know, including victims. While talking too much about it publicly might compromise the investigations, victims are unhappy that the only thing they’ve heard from the company is “call us!” to people whose cards have been breached. Apart from the threads on the subject on shopping sites, victims have started their own site, the appropriately-titled RakutenFraud.com.

If having fraudsters make purchases for up to $10,000 on your credit cards isn’t scary enough, the Newark Star-Ledger reports that some victims had new accounts opened up using personal information––their birthdates and Social Security numbers––that you don’t need to provide to Rakuten as part of a purchase. If you’re a victim, what should you do? Contact your credit card company and your local police, of course. You should also contact the merchant where your card was used: after all, they’re a victim too.
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SLICKDEALS USER NAMES WHO REPORTED CREDIT CARD FRAUD AFTER A RAKUTEN ORDER
  1. rrmoore
  2. tprevett
  3. motorolaX
  4. rebutiw
  5. cpeed
  6. jastisatya
  7. rbcrewser
  8. avishah
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  10. avatar13
  11. sakdeals
  12. Udis
  13. slinson
  14. hagure
  15. Amaylin
  16. jbiz
  17. fatt1974
  18. Friend of Sonic
  19. Missiethegal
  20. bonkman
  21. Marekv
  22. chote
  23. guyver2077
  24. rarmortn
  25. jefflam79
  26. drydeniv
  27. wezlypipz
  28. shahhet2
  29. keeplow.com
  30. cindyc1122
  31. kevinca
  32. chihuahua8383
  33. small_stuff03
  34. ek9cv5
  35. jmgjj
  36. deaconx31
  37. virbla
  38. lds322
  39. vsspam
  40. dealjourney
  41. villageidiot
  42. sproqit
  43. mrstak
  44. Ichen5
  45. nitish
  46. bigboco
  47. igorjrr
  48. Argantes
  49. HJFarnsworth
  50. vapers
  51. subpar101
  52. ktatka13
  53. callsoldier83
  54. speedyg
  55. jump4deal
  56. daniel32
  57. victoras
  58. Cptobvious
  59. blueskiesnh20
  60. buyforsalemit
  61. HockeyPuck16
  62. dealinneed
  63. bigdeal5189
  64. Zelucifer
  65. jho
  66. nismo13GTiR
  67. Newnameforme
  68. Tennisjon2002
  69. killab77
  70. dogert
  71. SDRebel
  72. xthundaz
  73. Link2999
  74. guy_on_The_sofa
  75. DraftBuyer
  76. tortoise
  77. isokramer
  78. shreyasr
  79. doctaFingaz
  80. lotsalotsadeals
  81. scotthall3411
  82. 68droptop
  83. tda388
  84. azisme
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  87. nyarrow
  88. DavidandDenise
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  91. 68droptop
  92. yuchar168
  93. singal3
  94. ceelove
  95. Atari
  96. adanyc
  97. dirtmaster
  98. FlyingNun
  99. CBdelta
  100. sindeko
  101. rexb
  102. peteh555
  103. sumo28
  104. DMUE
  105. tortoise
  106. mirai
  107. thoror
  108. jcrash
  109. HDTiVoFan
  110. jcknows0
  111. abels
  112. Satsusi
  113. AnnoyedWithRakuten
  114. DPackMan
  115. cleaver
  116. mattsgarage
  117. nksnk
  118. wand
  119. j1huynh
  120. zetasoul
  121. highland1024
  122. Sam-Heek
  123. sightlessnet
  124. baxao1
  125. binji
  126. robinski_
  127. faiz_23
  128. gazr
  129. dealer007
  130. nikla
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  132. tarzan1234
  133. BadBrent
  134. yuchar168
  135. marlin29311
  136. xseanx
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  138. psychojinx
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  142. coolcyber
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  145. tialfred1
  146. semifast
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  148. namlook
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  169. NY2008
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  174. Badronald
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  183. sky0102
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  188. k9homan
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  190. kjmott
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  194. goldenone23
  195. bossusa
  196. Carkis
  197. ohhgourami
  198. cmm0325
  199. omendt
  200. ducky2802
  201. SlikRick
  202. teja9999
  203. kevvinz
  204. TP78
  205. shahnm
  206. DiabolicPumpkin
  207. blackoper
  208. gryphus
  209. mimi_mechant
  210. JoshMcMadMac
  211. bkiserx7
  212. EricW4226
  213. gimmie
  214. ghost5189
  215. sandman8288
  216. miziyuan
  217. rbreding
  218. JackDough
  219. Evenstar979
  220. Cletus81
  221. ecf
  222. bargainfinder09
  223. missmex1
  224. Chris29
  225. xiesanshao
  226. RoundSparrow
  227. bpp
  228. Krystm
  229. WhiteShadow1
  230. ilyap30
  231. bijju
  232. stingraysix
  233. santiagoanders
  234. compuguy1088
  235. photo00001
  236. Devius1
  237. parasitemite
  238. Princeton85
  239. contraium
  240. JavierH
  241. girishvk
  242. OnlyDealz
  243. elslicko
  244. Reallynotnick
  245. ieclipsie
  246. john_kc
  247. icdedppl
  248. knightracer
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  250. silverforumsurf
  251. cazicthule
  252. mister_x
  253. produke
  254. minhquan2106
  255. FayEvelynSchlob
  256. Zechs19
  257. peterstevens
  258. TXGoat
  259. gbkims
  260. anzix
  261. pbmpharmacist
  262. Edxzxz
  263. bbf
  264. anakha
  265. vanburen0875
  266. sklar
  267. Funkorama
  268. lukeS1969
  269. twhite91
  270. vailr
  271. 1111111111
  272. SinceCCF
  273. LandonsDad
  274. ewiz77
  275. o0SlickMaster0o
  276. fvpawli
  277. kevin2011
  278. DocMo
  279. PharAway
  280. misterpooter
  281. kankri99
  282. skv
  283. mychaelp
  284. DaMostUnknown
  285. klatka13
  286. magicfame
  287. PokerKnight
  288. odysseyelite
  289. majorjohn
  290. taimeili123
  291. IlikeSD
  292. chis101
  293. amdk9
  294. chener
  295. jayhsu
  296. randalsw
  297. GottaLoveAZ
  298. BSoares
  299. fedechat
  300. DrunkenSoul
  301. turbobuick86
  302. viper87227
  303. BigChiefTaco
  304. HOO-MAN?
  305. HeavenlySkies
  306. TiredDog
  307. dipperq
  308. zaku178
  309. VirginiaBob
  310. ilya980
  311. rigamortis
  312. Genius4sho
  313. epicd2012
  314. thekedar
  315. drinkingbird
  316. djkyle65c
  317. peanut932
  318. plastik3000
  319. dersimden
  320. MarcSparks
  321. kxc262
  322. xtrabad
  323. yourownhero
  324. rebo0t
  325. ewh2002
  326. Chai
  327. finnadat
  328. MichaelM7154
  329. sleddie
  330. pood
  331. lampakky
  332. blueiegod
  333. spyderfang
  334. monster888
  335. hantidam
  336. nilmot
  337. dokiant
  338. Ashane
  339. dezenutz
  340. blazin-asian
  341. crocodile
  342. roleypoleyfoley
  343. alexboroda
  344. Ray97
  345. echostorm
  346. supercopofhongkong

890 Comments

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#691
Guys dont feed trolls, just politely ask them to read post 1
Reply Helpful Comment? 0 0
Joined Feb 2012
L3: Novice
73 Reputation
#692
I also got a Discover credir card faud after I registered a new account in Rakuten and bought a MS point.
Reply Helpful Comment? 0 0
Joined Apr 2006
L5: Journeyman
198 Reputation
Original Poster
#693
Quote from odysseyelite View Post :
...in April I made a purchase with a new credit card... amazed someone could have gotten my information for this one card.
Your experience provides additional supportive evidence to a proposed breach having occurred to Rakuten Shopping customer financial data -- especially in April. There were several others in this thread who also used new CC's (or VCCN's, gift cards, etc.) that were later compromised after their Rakuten Shopping purchase. The light, or one-time use, of those cards provides overwhelming evidence of the original source of the problem. Thanks for posting your details.
Reply Helpful Comment? 0 0
Joined Jul 2010
L2: Beginner
16 Reputation
#694
Quote from Stryder5 View Post :
Also, I already mentioned I haven't read through the entire thread. I only read a few pages here and there of the thread and didn't really see my points mentioned.
Well welcome to the thread. Your points have been mentioned already, feel free to review the rest of the thread. I think you will find most slickdeals members are pretty savvy. I am the securer of computers, remover of viruses and malware for my friends and family. I am very picky about the companies I shop with and use different credit cards for different companies. There is no doubt in my instance, Rakuten is the leak. With the evidence here, there should be no doubt. And based off of communication from Rakuten on the phone and in this forum, I believe they are either extraordinarily incompetent or complicit with the fraud. Their communications show no level of detail about their supposed investigation or that they take this fraud seriously. If they can't find the fraud at this point, they don't want to. They must have decided to enter CYA mode, deny, destroy, and defer.

I used to love buy.com, and I really liked the Rakuten Points program. They have put out some amazing deals, almost too good to be true, now we all know why.

If you continue to shop with them or haven't had fraud, good luck. The only reason the number of affected users is not even higher is because more people have not found this thread. I think SD should require a warning on all posted Rakuten deals.
Reply Helpful Comment? 0 0
Joined Apr 2006
L5: Journeyman
198 Reputation
Original Poster
#695
Quote from thewatcher07 View Post :
Well welcome to the thread. Your points have been mentioned already, feel free to review the rest of the thread. I think you will find most slickdeals members are pretty savvy. I am the securer of computers, remover of viruses and malware for my friends and family. I am very picky about the companies I shop with and use different credit cards for different companies. There is no doubt in my instance, Rakuten is the leak. With the evidence here, there should be no doubt. And based off of communication from Rakuten on the phone and in this forum, I believe they are either extraordinarily incompetent or complicit with the fraud. Their communications show no level of detail about their supposed investigation or that they take this fraud seriously. If they can't find the fraud at this point, they don't want to. They must have decided to enter CYA mode, deny, destroy, and defer.

I used to love buy.com, and I really liked the Rakuten Points program. They have put out some amazing deals, almost too good to be true, now we all know why.

If you continue to shop with them or haven't had fraud, good luck. The only reason the number of affected users is not even higher is because more people have not found this thread. I think SD should require a warning on all posted Rakuten deals.
I think you've probably echoed the thoughts of many followers of this thread. Very well summarized. I have a feeling that most SD users are pretty knowledgeable about computers. Some, like you, are extremely knowledgeable. When some users accuse all 290 SD affected users of being irresponsible with the security on their computers, or their credit cards, it feeds even more ignorance of the issue and further postpones solving the root problem.

A post in another thread today was also interesting. The Original Poster on a recent Rakuten deal posting just discovered this thread and recanted his own decision to purchase the item in his own deal post after reading the thread. (He also removed his product link.)
Quote from rsmoker View Post :
I haven't made any purchases from Rakuten, but I never really had a good reason for not giving them business. Now I have a good reason. This would have been my first purchase, but I'm glad I didn't. I've removed the link. Thanks.
Ref: http://slickdeals.net/f/6113616-DuroMax-XP4000S-3-300-watt-Portable-Gas-Powered-Generator-260-after-10-off-coupon-at-Rakuten?v=1
(Of course, many of the affected SD users are not actively suggesting that. Others might just use safer payment methods.)
Reply Helpful Comment? 0 0
Joined Jul 2010
L6: Expert
215 Reputation
#696
Well, the collection department over at Rakuten sent me another "you have an unpaid balance" email. They never responded to my followup the first time they sent me this. What happened was my credit card was flagged for fraud almost immediately and was cancelled so I guess some of the charges didn't go through even though I received all of my items. I wouldn't mind paying the balance since it's only a few dollars (for some Guitar Picks), but there is no way I'm going near Rakuten now and getting my credit card information stolen again (or worse).
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Joined Apr 2007
L7: Teacher
706 Reputation
#697
So has anyone had fraudulent charges that bought the Samsung 840 Pro 256GB drives from the 5/28 & 6/5 deals at Rakuten? We have many posters that chimed in with their CC being stolen since then but no one listed the date. I went in on the 6/5 deal but used virtual numbers. So far so good.
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Joined Apr 2010
L3: Novice
98 Reputation
#698
This doesn't fit the pattern, but I want to add another data point. I'm already on the list, but now there's a possibility my hubby got hit too. Woke up this morning to a Netflix charge (reversed) and a TicketWorld charge for 1060.50 on one of our Chase accounts. We DO use this card for our own Netflix (different billing date), Living Social, domain registrars, and to pay a doctor bill or two. When all this news popped up about Rakuten, neither of us remembered that HE made a purchase there last July. This card *was* still on file there. Again, doesn't fit the pattern but sure does smell of Rakuten anyway.
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Joined Dec 2007
L10: Grand Master
3,246 Reputation
Pro
#699
Quote from thewatcher07 View Post :
Well welcome to the thread. Your points have been mentioned already, feel free to review the rest of the thread. I think you will find most slickdeals members are pretty savvy. I am the securer of computers, remover of viruses and malware for my friends and family. I am very picky about the companies I shop with and use different credit cards for different companies. There is no doubt in my instance, Rakuten is the leak. With the evidence here, there should be no doubt. And based off of communication from Rakuten on the phone and in this forum, I believe they are either extraordinarily incompetent or complicit with the fraud. Their communications show no level of detail about their supposed investigation or that they take this fraud seriously. If they can't find the fraud at this point, they don't want to. They must have decided to enter CYA mode, deny, destroy, and defer.

I used to love buy.com, and I really liked the Rakuten Points program. They have put out some amazing deals, almost too good to be true, now we all know why.

If you continue to shop with them or haven't had fraud, good luck. The only reason the number of affected users is not even higher is because more people have not found this thread. I think SD should require a warning on all posted Rakuten deals.
Nicely said, but realize there are some on this site who feel that the Ops effort is a waste, which is very unfortunate. But luckily, there are A LOT more people glad the Op is doing what they do. Rock on Op, rock on Rock

http://slickdeals.net/forums/showpost.php?p=60029122&postcount=12
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Joined Nov 2012
L1: Learner
32 Reputation
#700
I too got ripped after buying an item from Buy.com on 4/10/13 seller: Factory Direct Prices. The fraudulent purchases were made using my DC around 5/1/13 for amount of around $1000. One from Walmart.com for $700. Discover replaced my card but never told me what was the follow up action on theives. I never thought of giving police complaint.
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#701
So, just to ask what might be obvious; when you all are ordering something through buy.com, is it actually getting delivered?
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Joined Jun 2011
L10: Grand Master
1,690 Reputation
#702
Quote from BlitzAction View Post :
So, just to ask what might be obvious; when you all are ordering something through buy.com, is it actually getting delivered?
rakuten/buy.com is not the scammer here. The items I ordered all got fulfilled. But they leaked my info to some unknown 3rd party which in turn used/sold my card info and caused fraud charge.
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Joined Apr 2007
L1: Learner
18 Reputation
#703
Another data point, although I have no proof that this is from Rakuten.

Got a call from Chase Fraud Dept today, with the following unrecognized charges:

06/28/2013 Pending YAHOO *WALLET $1.00
06/28/2013 Pending PAYPAL -$1.00
06/28/2013 Pending PAYPAL $1.00
06/28/2013 Pending RN * $1.00

My last use of Rakuten was 3/21/2013 ... so it's been 3 months. No idea if it's related.

Edit:
Upon looking a bit more, I noticed I did use Buy.com on 6/4/2013 that went on this credit card, but it was through PayPal, so the number should have been protected from that.
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Joined Jul 2010
L6: Expert
215 Reputation
#704
Quote from chis101 View Post :
Another data point, although I have no proof that this is from Rakuten.

Got a call from Chase Fraud Dept today, with the following unrecognized charges:

06/28/2013 Pending YAHOO *WALLET $1.00
06/28/2013 Pending PAYPAL -$1.00
06/28/2013 Pending PAYPAL $1.00
06/28/2013 Pending RN * $1.00

My last use of Rakuten was 3/21/2013 ... so it's been 3 months. No idea if it's related.

Edit:
Upon looking a bit more, I noticed I did use Buy.com on 6/4/2013 that went on this credit card, but it was through PayPal, so the number should have been protected from that.
It's been mentioned that even people who used PayPal were at risk.
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Joined May 2013
L2: Beginner
18 Reputation
#705
I did a search in the thread for eBay, but have any buyers who bought from Buy through eBay experienced any issues?
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