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Rakuten Buy.com Customers Getting Fraudulent Credit Card Charges

rrmoore 198 May 9, 2013 at 10:33 AM in Online Only (2) More Rakuten (Buy.com) Deals
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SD USERS REPORTING CREDIT CARD FRAUD VIA RAKUTEN SHOPPING SITE: 346

Many posts within SlickDeals have multiple threads about fraudulent credit card account transactions occurring within a few weeks of placing an order at Rakuten Buy.com. If you have been affected, please post your experience here so the magnitude of Rakuten Buy.com's apparent security breach and the impact on the affected Rakuten customers may be known. (Please save other issues, either regarding Rakuten, or other issues with credit card misuse to other posts.)

If you are one of the affected Rakuten customers, please make a post with (1) first date of the fraud transaction and (2) the most recent Rakuten.com order date (if there was one).
The most important thing however is to just be counted, if you're one of the affected customers.

RAKUTEN SHOPPING would like to hear from you directly:
*PHONE: Nick Thompson (Head of Customer Experience) 877-880-1030, ext. 2095.
*E-MAIL QUESTIONNAIRE: http://slickdeals.net/forums/showpost.php?p=60106758&postcount=622 -- Dedicated e-mail address rakuten-help@mail.rakuten.com
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Newspaper & Other Media Reports on this recent Rakuten/Buy.com Apparent Security Breach:

Consumer Reports The Consumerist [Jun-6-2013] -- "Here’s Everything We Know About The Rakuten/Buy.com Credit Card Breaches" -- post by 'steveliv', updated 'daniel32'
http://consumerist.com/2013/06/06/heres-everything-we-know-about-the-rakutenbuy-com-credit-card-breaches/ --and--- http://consumerist.com/2013/06/10...seriously/

New Jersey Record News [May-28-2013] -- "Bogota Police Warn Website Users of Suspicious Charges" -- posted by 'AnnoyedwithRakuten'
http://www.northjersey.com/news/B...l?page=all

Yahoo! Finance & MoneyTalksNews [Jun-6-2013] -- "Rakuten.com Customers Reporting Credit Card Fraud" -- txs 'krazyshopper'
http://finance.yahoo.com/news/rak...31825.html and http://www.moneytalksnews.com/201...ard-fraud/

Gizmodo via RakutenFraud.com [Jun-7-2013] -- "Gizmodo Announces They Will No Longer Post Rakuten Deals" -- txs to 'RakutenFraud.com'
http://rakutenfraud.com/2013/06/g...bORZRHn81I

StoreFrontBackTalk [Jun-12-2013] -- "Rakuten Breach: Live By The Web, Get Punished By The Web" -- txs to 'RakutenFraud.com'
http://storefrontbacktalk.com/sec...y-the-web/

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Summary of the conclusions made by the contributors of this forum:

(1) Identity thieves obtained credit card #'s and SSN #'s from some Rakuten Customers
[Ref: News Story & NJ Police Interview http://www.northjersey.com/news/B...l?page=all -- 'AnnoyedwithRakuten']
[Ref: Additionally http://www.bergendispatch.com/art...arges.aspx]
[Ref: 'scotthall3411' Post #462, etc.]

(2) Many other users have been affected outside of the SlickDeals community
[Ref: Specialized Site Now Available: http://rakutenfraud.com/]

(3) The apparent security breach is not limited to just customers who placed orders. Several have reported credit card details were taken from their Rakuten My Account screen.
[Ref: 'Cletus81' Post #435, 'missmex1' Post #445]

(4) The apparent security breach was not at the credit card payment processing agent.
[Ref: 'mirai' Post #437]

(5) Customers using credit, debit cards and Gift Cards have been affected.
[Ref: Thread postings and external sites.]

(6) Almost 100% of all fraud reports are from customers who gave Rakuten their credit (or debit) card directly (rather than using payment gateways or other payment methods (gift cards, etc.)
[Ref: Thread postings.]

(7) Many customers were able to uniquely identify Rakuten as the source of the credit card theft.
[Ref: Many thread postings from customers using a one-time Virtual Credit Card Number, a new credit card only used at Rakuten, or a new Gift Card.]

(8) Rakuten Buy.com denies that any security breach has occurred, though they are "cooperating with police".
[Ref: News Story & NJ Police Interview http://www.northjersey.com/news/B...l?page=all -- 'AnnoyedwithRakuten']

(9) Using a Virtual Credit Card Number or Gift Cards at Rakuten may not be the best alternative.
[Ref: 'GPz1100' Post #205, Post #447, etc. Several affected customers posted their VCCN's later breach caused the credit card company to reissue a new card.]
[Ref: 'namlook' Post #449, etc. Hacker's later emptied the gift card or sold the balance on eBay.]
[Ref: 'bargainfinder09' Post #449 Must close VCCN out afterwards.]

(10) The apparent security breach still exists at Rakuten today, and a Rakuten customer order is not required to generate the subsequent CC fraud.
[Ref: 'Edxzxz' Post #583]

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Please scroll down to the Wiki for important messages from users
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[Full Text of the News Story] New Jersey Record News [May-28-2013] -- "Bogota Police Warn Website Users of Suspicious Charges"
BY DENISA R. SUPERVILLE, STAFF WRITER // Link: http://www.northjersey.com/news/B...l?page=all

BOGOTA – "Local police are asking anyone who has used the website Rakuten.com, formerly Buy.com, to look out for suspicious charges on their credit cards." The police department started investigating three cases in which residents complained of fraudulent charges on their credit cards and has since discovered five additional victims, including one in New York City, Bogota Detective Sgt. Jonathan Misskerg said Tuesday. The single thread between the victims is that they have made purchases on Rakuten.com in the past three months, police said. The victims’ names, Social Security numbers, dates of birth and credit card information were used to open accounts at online equipment suppliers, police said.

The purchases, made at five online stores, included gas valves and warehouse time clocks and totaled around $10,000, Misskerg said. The buyer was traced to an address in Bogotá, Colombia, Misskerg said. After the items were purchased, they were sent to an Englewood company, which then shipped the items to Colombia, Misskerg said. Police declined to identify the Englewood company, saying that the owner was cooperating with authorities and that it remained unclear whether he was part of the scheme. But since investigators first spoke with the company’s owner, someone electronically deposited funds in the company owner’s account — enough to cover the cost of shipping the items to Colombia, Misskerg said. “We’ve seized the packages and additional merchandise,” Misskerg said Tuesday. “We are going to try to shut him down at this point.”

Rakuten.com, a Japan-based online retail company completed its purchase of Buy.com, a California-based online market place, in July 2010. The website was rebranded as Rakuten.com this year. A company representative said Tuesday that the company had not been contacted by the local police, but that it would cooperate with authorities. “If there is a police investigation, we are not aware of it, and we have not been contacted,” said Mark Kirschner, the company’s executive officer for global marketing, adding that the company takes such reports “very seriously.”

However, an online message board [SlickDeals.net] contains several comments from posters claiming to have used the website and complaining about fraudulent charges on their credit cards. Kirschner said the company was aware of the website and had made overtures, “without success,” to those claiming to be affected. He urged those affected to contact the company’s head of customer experience at 877-880-1030 ext. 2095. Kirschner said he was unaware of any security breach or hacking incident that could have compromised customers’ information.

If anyone suspects that he or she may be a victim of identity theft, he or she should fill out an identity theft report at ftc.gov/idtheft, police advised. After doing so, the individual should take a copy of the report to the local police department and place an initial fraud alert with all three credit bureaus. The investigation was continuing, and as of Tuesday no charges had been filed, police said.
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[Full Text of the News Story] Consumer Reports The Consumerist [Jun-6-2013] -- "Here’s Everything We Know About The Rakuten/Buy.com Credit Card Breaches"
By Laura Northrup // Link: http://consumerist.com/2013/06/06...-breaches/

Starting about a month ago, rumblings began on the SlickDeals forums among people who had recently made purchases from Rakuten Shopping, the new brand name of the marketplace Buy.com. The purchases made were diverse, ranging from time clocks in Colombia to newspaper subscriptions in Cleveland to plane tickets in Germany. Something is very, very wrong here: hundreds of victims from recent months have come forward on Slickdeals alone.

Rakuten Shopping is a sort of online mall: the site allows other vendors to set up their own “marketplace” stores and sell items. Users have reported fraudulent credit card transactions after purchases from a variety of marketplace vendors.

Rakuten staff reach out to complainers on Facebook and even on the deal forums, asking victims to call in order to straighten things out. If they have a solution in progress, Rakuten has not let customers know, including victims. While talking too much about it publicly might compromise the investigations, victims are unhappy that the only thing they’ve heard from the company is “call us!” to people whose cards have been breached. Apart from the threads on the subject on shopping sites, victims have started their own site, the appropriately-titled RakutenFraud.com.

If having fraudsters make purchases for up to $10,000 on your credit cards isn’t scary enough, the Newark Star-Ledger reports that some victims had new accounts opened up using personal information––their birthdates and Social Security numbers––that you don’t need to provide to Rakuten as part of a purchase. If you’re a victim, what should you do? Contact your credit card company and your local police, of course. You should also contact the merchant where your card was used: after all, they’re a victim too.
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SLICKDEALS USER NAMES WHO REPORTED CREDIT CARD FRAUD AFTER A RAKUTEN ORDER
  1. rrmoore
  2. tprevett
  3. motorolaX
  4. rebutiw
  5. cpeed
  6. jastisatya
  7. rbcrewser
  8. avishah
  9. koyhbae
  10. avatar13
  11. sakdeals
  12. Udis
  13. slinson
  14. hagure
  15. Amaylin
  16. jbiz
  17. fatt1974
  18. Friend of Sonic
  19. Missiethegal
  20. bonkman
  21. Marekv
  22. chote
  23. guyver2077
  24. rarmortn
  25. jefflam79
  26. drydeniv
  27. wezlypipz
  28. shahhet2
  29. keeplow.com
  30. cindyc1122
  31. kevinca
  32. chihuahua8383
  33. small_stuff03
  34. ek9cv5
  35. jmgjj
  36. deaconx31
  37. virbla
  38. lds322
  39. vsspam
  40. dealjourney
  41. villageidiot
  42. sproqit
  43. mrstak
  44. Ichen5
  45. nitish
  46. bigboco
  47. igorjrr
  48. Argantes
  49. HJFarnsworth
  50. vapers
  51. subpar101
  52. ktatka13
  53. callsoldier83
  54. speedyg
  55. jump4deal
  56. daniel32
  57. victoras
  58. Cptobvious
  59. blueskiesnh20
  60. buyforsalemit
  61. HockeyPuck16
  62. dealinneed
  63. bigdeal5189
  64. Zelucifer
  65. jho
  66. nismo13GTiR
  67. Newnameforme
  68. Tennisjon2002
  69. killab77
  70. dogert
  71. SDRebel
  72. xthundaz
  73. Link2999
  74. guy_on_The_sofa
  75. DraftBuyer
  76. tortoise
  77. isokramer
  78. shreyasr
  79. doctaFingaz
  80. lotsalotsadeals
  81. scotthall3411
  82. 68droptop
  83. tda388
  84. azisme
  85. haggle_master
  86. wjc
  87. nyarrow
  88. DavidandDenise
  89. mustsav3
  90. aerofreaky11
  91. 68droptop
  92. yuchar168
  93. singal3
  94. ceelove
  95. Atari
  96. adanyc
  97. dirtmaster
  98. FlyingNun
  99. CBdelta
  100. sindeko
  101. rexb
  102. peteh555
  103. sumo28
  104. DMUE
  105. tortoise
  106. mirai
  107. thoror
  108. jcrash
  109. HDTiVoFan
  110. jcknows0
  111. abels
  112. Satsusi
  113. AnnoyedWithRakuten
  114. DPackMan
  115. cleaver
  116. mattsgarage
  117. nksnk
  118. wand
  119. j1huynh
  120. zetasoul
  121. highland1024
  122. Sam-Heek
  123. sightlessnet
  124. baxao1
  125. binji
  126. robinski_
  127. faiz_23
  128. gazr
  129. dealer007
  130. nikla
  131. bnizzle
  132. tarzan1234
  133. BadBrent
  134. yuchar168
  135. marlin29311
  136. xseanx
  137. kachelma
  138. psychojinx
  139. c627627
  140. snknk
  141. morpheus282
  142. coolcyber
  143. syncros123
  144. thriftyscrooge
  145. tialfred1
  146. semifast
  147. suril
  148. namlook
  149. hou1960
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  153. dholu
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  160. theturnmaster
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  168. rbv_shard
  169. NY2008
  170. nevermindvicky
  171. darkonex
  172. MonkeyChops
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  174. Badronald
  175. trueman1xfz
  176. TuncerY
  177. andychoi
  178. Chuggington
  179. drucula
  180. wquach
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  182. CheapBastardX10
  183. sky0102
  184. AkumaX
  185. attmci
  186. vodanh1982
  187. Tintinet
  188. k9homan
  189. diytech123
  190. kjmott
  191. mf6764
  192. thewatcher07
  193. cnewsgrp
  194. goldenone23
  195. bossusa
  196. Carkis
  197. ohhgourami
  198. cmm0325
  199. omendt
  200. ducky2802
  201. SlikRick
  202. teja9999
  203. kevvinz
  204. TP78
  205. shahnm
  206. DiabolicPumpkin
  207. blackoper
  208. gryphus
  209. mimi_mechant
  210. JoshMcMadMac
  211. bkiserx7
  212. EricW4226
  213. gimmie
  214. ghost5189
  215. sandman8288
  216. miziyuan
  217. rbreding
  218. JackDough
  219. Evenstar979
  220. Cletus81
  221. ecf
  222. bargainfinder09
  223. missmex1
  224. Chris29
  225. xiesanshao
  226. RoundSparrow
  227. bpp
  228. Krystm
  229. WhiteShadow1
  230. ilyap30
  231. bijju
  232. stingraysix
  233. santiagoanders
  234. compuguy1088
  235. photo00001
  236. Devius1
  237. parasitemite
  238. Princeton85
  239. contraium
  240. JavierH
  241. girishvk
  242. OnlyDealz
  243. elslicko
  244. Reallynotnick
  245. ieclipsie
  246. john_kc
  247. icdedppl
  248. knightracer
  249. scoutconnor
  250. silverforumsurf
  251. cazicthule
  252. mister_x
  253. produke
  254. minhquan2106
  255. FayEvelynSchlob
  256. Zechs19
  257. peterstevens
  258. TXGoat
  259. gbkims
  260. anzix
  261. pbmpharmacist
  262. Edxzxz
  263. bbf
  264. anakha
  265. vanburen0875
  266. sklar
  267. Funkorama
  268. lukeS1969
  269. twhite91
  270. vailr
  271. 1111111111
  272. SinceCCF
  273. LandonsDad
  274. ewiz77
  275. o0SlickMaster0o
  276. fvpawli
  277. kevin2011
  278. DocMo
  279. PharAway
  280. misterpooter
  281. kankri99
  282. skv
  283. mychaelp
  284. DaMostUnknown
  285. klatka13
  286. magicfame
  287. PokerKnight
  288. odysseyelite
  289. majorjohn
  290. taimeili123
  291. IlikeSD
  292. chis101
  293. amdk9
  294. chener
  295. jayhsu
  296. randalsw
  297. GottaLoveAZ
  298. BSoares
  299. fedechat
  300. DrunkenSoul
  301. turbobuick86
  302. viper87227
  303. BigChiefTaco
  304. HOO-MAN?
  305. HeavenlySkies
  306. TiredDog
  307. dipperq
  308. zaku178
  309. VirginiaBob
  310. ilya980
  311. rigamortis
  312. Genius4sho
  313. epicd2012
  314. thekedar
  315. drinkingbird
  316. djkyle65c
  317. peanut932
  318. plastik3000
  319. dersimden
  320. MarcSparks
  321. kxc262
  322. xtrabad
  323. yourownhero
  324. rebo0t
  325. ewh2002
  326. Chai
  327. finnadat
  328. MichaelM7154
  329. sleddie
  330. pood
  331. lampakky
  332. blueiegod
  333. spyderfang
  334. monster888
  335. hantidam
  336. nilmot
  337. dokiant
  338. Ashane
  339. dezenutz
  340. blazin-asian
  341. crocodile
  342. roleypoleyfoley
  343. alexboroda
  344. Ray97
  345. echostorm
  346. supercopofhongkong

886 Comments

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#796
Quote from rrmoore View Post :
I've never bought anything from WBshop. My situation was solely a result of my Rakuten purchase. I'm not sure about the other 318 SD users though.
It was a big assumption for that person to make. Maybe WBshop actually reported their site having issues. I wonder if Rakuten ever got any results from their "investigation"?
Reply Helpful Comment? 0 0
#797
I'm way late to the party but I can report a definite rakuten fraud charge from around May 2013. I don't even want to log in to my account there to get the exact date info. But anyway, I had purchased a Microsoft wireless keyboard/mouse FP deal from rakuten and approximately 1-2 weeks later I got a call from Chase Bank.

Apparently someone called in to Chase saying they were me with "all my private information" and tried to get them to change over the phone number associated with my account, so they could basically have complete control of my Chase account. Chase said no, and called me to make sure that it indeed was not me who had just called in. I said of course not. And then they proceeded to tell me there was a $900+ charge on my account for somewhere stupid I would never shop like Forever 21. So I went through the usual deal of getting the card # closed out, a new one sent, the charge removed etc. It was little scary just because someone actually called in and had all that info, but the clean up was relatively painless and I haven't had any problems since.

At the time of course, I didn't think anything about my random small rakuten purchase (the only thing I've bought from there since they used to be buy.com). But a month or two later in another SD thread someone referenced Rakuten and people's CC numbers being stolen, and I was like "aha" that's what it was!

Didn't realize this thread was out here, so like I said I'm way late to the party, but thought I'd share.
Reply Helpful Comment? 0 0
#798
I just got hit with a Rakuten Fraud Charge. Bought the Ergo 360 deal on 10/10.
Got hit with a $204 charge on eBay.

I also used V.me to check out on Rakuten.
Called into Chase to report it. Will be getting a new card tomorrow.
Reply Helpful Comment? 0 0
#799
Is this why my spam email account is bombarded with Rakuten emails? To get me to buy from them?
Reply Helpful Comment? 0 0
#800
Add another one to the list of Rakuten victims.

I just had my card charged for $284 to Easyjet, Luton, GB.

I immediately went to my bank who canceled card and filled out paperwork to get the money back.

Fxck Rakuten.
Reply Helpful Comment? 0 0
#801
Quote from xtrabad View Post :
Add another one to the list of Rakuten victims.

I just had my card charged for $284 to Easyjet, Luton, GB.

I immediately went to my bank who canceled card and filled out paperwork to get the money back.

Fxck Rakuten.
What merchant did you purchase through on Rakuten, and when was the purchase?
Reply Helpful Comment? 0 0
#802
Vault, owned by Rakuten stole my info.

During the last Vault giveaway of the 15 dollar free stuff, i used a card I never use for anything else because I was skeptical, since all of the Rakuten issues. Well about a week ago, it was fraudulently charged 1009.11 at a 7-11 (they must have been trying to buy the entire snack aisle). Chase fraud caught it and sent a new card. This card was never used on anything else in over a year and a half, and it never leaves the house.
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#803
Quote from MarcSparks View Post :
I'm way late to the party but I can report a definite rakuten fraud charge from around May 2013. I don't even want to log in to my account there to get the exact date info. But anyway, I had purchased a Microsoft wireless keyboard/mouse FP deal from rakuten and approximately 1-2 weeks later I got a call from Chase Bank.

Apparently someone called in to Chase saying they were me with "all my private information" and tried to get them to change over the phone number associated with my account, so they could basically have complete control of my Chase account. Chase said no, and called me to make sure that it indeed was not me who had just called in. I said of course not. And then they proceeded to tell me there was a $900+ charge on my account for somewhere stupid I would never shop like Forever 21. So I went through the usual deal of getting the card # closed out, a new one sent, the charge removed etc. It was little scary just because someone actually called in and had all that info, but the clean up was relatively painless and I haven't had any problems since.

At the time of course, I didn't think anything about my random small rakuten purchase (the only thing I've bought from there since they used to be buy.com). But a month or two later in another SD thread someone referenced Rakuten and people's CC numbers being stolen, and I was like "aha" that's what it was!

Didn't realize this thread was out here, so like I said I'm way late to the party, but thought I'd share.
wow that's scary
Reply Helpful Comment? 0 0
#804
Wow, I didn't exactly read this entire thread but.. are we in any danger if we used masterpass with rakuten? Just bought something last night using masterpass.
Reply Helpful Comment? 0 0
#805
Quote from desi22601 View Post :
Wow, I didn't exactly read this entire thread but.. are we in any danger if we used masterpass with rakuten? Just bought something last night using masterpass.
I bought an item with the masterpass discount but just to be on the safe side I used BOA virtual number which I can set the spending limit. This way it doesn't matter if they have the card info, they can't charge anymore than the limit i set. You can't be too careful now and days.
Reply Helpful Comment? 0 0
#806
did anyone get mail from an identity protection company, Allclear ID, for a years worth of identity protection? I'm guessing it was due to this.
Reply Helpful Comment? 0 0
#807
So does ANYone who buys from rakuten get frauded?
Reply Helpful Comment? 0 0
#808
After reading this I'm a little bit scared now cause I just bought something that's kind of expensive on the 30th on nov I used a credit card so I'm hoping I won't get fraud

By the way since I'm really new to this site this is my first purchased from this site..
Can somebody tell me more about the seller rating is it important like amazon ? Because before I buy something from a seller I always tend to see the rating first.
Last thing is,when it comes to frauding credit card,is it rakuten.com that frauds it,or is it the seller?
Can somebody please help me out!!
Reply Helpful Comment? 0 0
#809
okay... I just bought S110 at rakuten yesterday using my CC..

I read this and got little scared, so i requested CC replacement.

and I see "new accounts has been opened using personal info including SSN"

How is it possible??

How possibly can they steal my SSN when I never provide one????????????

can someone please explain me how??????

I am getting paranoid Confused
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#810
Placed an order Nov 30 using MasterPass. I signed up for MasterPass just to use on Rakuten as did not want to risk entering my CC information. I have not used my MasterPass on anything else other than Rakuten. Today Dec 3rd I got an email saying my MasterPass password has been changed. I quickly called MasterPass and told them to delete my whole account. I used a very strong string full of characters, numbers and letters for password. So for sure that means it is an inside job whoever that got my information from Rakuten.
Reply Helpful Comment? 0 0
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