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Rakuten (Buy.com) Discounts, Deals and Coupon Codes

Rakuten Buy.com Customers Getting Fraudulent Credit Card Charges

rrmoore 198 May 9, 2013 at 10:33 AM in Online Only (2) More Rakuten (Buy.com) Deals
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SD USERS REPORTING CREDIT CARD FRAUD VIA RAKUTEN SHOPPING SITE: 346

Many posts within SlickDeals have multiple threads about fraudulent credit card account transactions occurring within a few weeks of placing an order at Rakuten Buy.com. If you have been affected, please post your experience here so the magnitude of Rakuten Buy.com's apparent security breach and the impact on the affected Rakuten customers may be known. (Please save other issues, either regarding Rakuten, or other issues with credit card misuse to other posts.)

If you are one of the affected Rakuten customers, please make a post with (1) first date of the fraud transaction and (2) the most recent Rakuten.com order date (if there was one).
The most important thing however is to just be counted, if you're one of the affected customers.

RAKUTEN SHOPPING would like to hear from you directly:
*PHONE: Nick Thompson (Head of Customer Experience) 877-880-1030, ext. 2095.
*E-MAIL QUESTIONNAIRE: http://slickdeals.net/forums/showpost.php?p=60106758&postcount=622 -- Dedicated e-mail address rakuten-help@mail.rakuten.com
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Newspaper & Other Media Reports on this recent Rakuten/Buy.com Apparent Security Breach:

Consumer Reports The Consumerist [Jun-6-2013] -- "Here’s Everything We Know About The Rakuten/Buy.com Credit Card Breaches" -- post by 'steveliv', updated 'daniel32'
http://consumerist.com/2013/06/06/heres-everything-we-know-about-the-rakutenbuy-com-credit-card-breaches/ --and--- http://consumerist.com/2013/06/10...seriously/

New Jersey Record News [May-28-2013] -- "Bogota Police Warn Website Users of Suspicious Charges" -- posted by 'AnnoyedwithRakuten'
http://www.northjersey.com/news/B...l?page=all

Yahoo! Finance & MoneyTalksNews [Jun-6-2013] -- "Rakuten.com Customers Reporting Credit Card Fraud" -- txs 'krazyshopper'
http://finance.yahoo.com/news/rak...31825.html and http://www.moneytalksnews.com/201...ard-fraud/

Gizmodo via RakutenFraud.com [Jun-7-2013] -- "Gizmodo Announces They Will No Longer Post Rakuten Deals" -- txs to 'RakutenFraud.com'
http://rakutenfraud.com/2013/06/g...bORZRHn81I

StoreFrontBackTalk [Jun-12-2013] -- "Rakuten Breach: Live By The Web, Get Punished By The Web" -- txs to 'RakutenFraud.com'
http://storefrontbacktalk.com/sec...y-the-web/

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Summary of the conclusions made by the contributors of this forum:

(1) Identity thieves obtained credit card #'s and SSN #'s from some Rakuten Customers
[Ref: News Story & NJ Police Interview http://www.northjersey.com/news/B...l?page=all -- 'AnnoyedwithRakuten']
[Ref: Additionally http://www.bergendispatch.com/art...arges.aspx]
[Ref: 'scotthall3411' Post #462, etc.]

(2) Many other users have been affected outside of the SlickDeals community
[Ref: Specialized Site Now Available: http://rakutenfraud.com/]

(3) The apparent security breach is not limited to just customers who placed orders. Several have reported credit card details were taken from their Rakuten My Account screen.
[Ref: 'Cletus81' Post #435, 'missmex1' Post #445]

(4) The apparent security breach was not at the credit card payment processing agent.
[Ref: 'mirai' Post #437]

(5) Customers using credit, debit cards and Gift Cards have been affected.
[Ref: Thread postings and external sites.]

(6) Almost 100% of all fraud reports are from customers who gave Rakuten their credit (or debit) card directly (rather than using payment gateways or other payment methods (gift cards, etc.)
[Ref: Thread postings.]

(7) Many customers were able to uniquely identify Rakuten as the source of the credit card theft.
[Ref: Many thread postings from customers using a one-time Virtual Credit Card Number, a new credit card only used at Rakuten, or a new Gift Card.]

(8) Rakuten Buy.com denies that any security breach has occurred, though they are "cooperating with police".
[Ref: News Story & NJ Police Interview http://www.northjersey.com/news/B...l?page=all -- 'AnnoyedwithRakuten']

(9) Using a Virtual Credit Card Number or Gift Cards at Rakuten may not be the best alternative.
[Ref: 'GPz1100' Post #205, Post #447, etc. Several affected customers posted their VCCN's later breach caused the credit card company to reissue a new card.]
[Ref: 'namlook' Post #449, etc. Hacker's later emptied the gift card or sold the balance on eBay.]
[Ref: 'bargainfinder09' Post #449 Must close VCCN out afterwards.]

(10) The apparent security breach still exists at Rakuten today, and a Rakuten customer order is not required to generate the subsequent CC fraud.
[Ref: 'Edxzxz' Post #583]

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Please scroll down to the Wiki for important messages from users
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[Full Text of the News Story] New Jersey Record News [May-28-2013] -- "Bogota Police Warn Website Users of Suspicious Charges"
BY DENISA R. SUPERVILLE, STAFF WRITER // Link: http://www.northjersey.com/news/B...l?page=all

BOGOTA – "Local police are asking anyone who has used the website Rakuten.com, formerly Buy.com, to look out for suspicious charges on their credit cards." The police department started investigating three cases in which residents complained of fraudulent charges on their credit cards and has since discovered five additional victims, including one in New York City, Bogota Detective Sgt. Jonathan Misskerg said Tuesday. The single thread between the victims is that they have made purchases on Rakuten.com in the past three months, police said. The victims’ names, Social Security numbers, dates of birth and credit card information were used to open accounts at online equipment suppliers, police said.

The purchases, made at five online stores, included gas valves and warehouse time clocks and totaled around $10,000, Misskerg said. The buyer was traced to an address in Bogotá, Colombia, Misskerg said. After the items were purchased, they were sent to an Englewood company, which then shipped the items to Colombia, Misskerg said. Police declined to identify the Englewood company, saying that the owner was cooperating with authorities and that it remained unclear whether he was part of the scheme. But since investigators first spoke with the company’s owner, someone electronically deposited funds in the company owner’s account — enough to cover the cost of shipping the items to Colombia, Misskerg said. “We’ve seized the packages and additional merchandise,” Misskerg said Tuesday. “We are going to try to shut him down at this point.”

Rakuten.com, a Japan-based online retail company completed its purchase of Buy.com, a California-based online market place, in July 2010. The website was rebranded as Rakuten.com this year. A company representative said Tuesday that the company had not been contacted by the local police, but that it would cooperate with authorities. “If there is a police investigation, we are not aware of it, and we have not been contacted,” said Mark Kirschner, the company’s executive officer for global marketing, adding that the company takes such reports “very seriously.”

However, an online message board [SlickDeals.net] contains several comments from posters claiming to have used the website and complaining about fraudulent charges on their credit cards. Kirschner said the company was aware of the website and had made overtures, “without success,” to those claiming to be affected. He urged those affected to contact the company’s head of customer experience at 877-880-1030 ext. 2095. Kirschner said he was unaware of any security breach or hacking incident that could have compromised customers’ information.

If anyone suspects that he or she may be a victim of identity theft, he or she should fill out an identity theft report at ftc.gov/idtheft, police advised. After doing so, the individual should take a copy of the report to the local police department and place an initial fraud alert with all three credit bureaus. The investigation was continuing, and as of Tuesday no charges had been filed, police said.
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[Full Text of the News Story] Consumer Reports The Consumerist [Jun-6-2013] -- "Here’s Everything We Know About The Rakuten/Buy.com Credit Card Breaches"
By Laura Northrup // Link: http://consumerist.com/2013/06/06...-breaches/

Starting about a month ago, rumblings began on the SlickDeals forums among people who had recently made purchases from Rakuten Shopping, the new brand name of the marketplace Buy.com. The purchases made were diverse, ranging from time clocks in Colombia to newspaper subscriptions in Cleveland to plane tickets in Germany. Something is very, very wrong here: hundreds of victims from recent months have come forward on Slickdeals alone.

Rakuten Shopping is a sort of online mall: the site allows other vendors to set up their own “marketplace” stores and sell items. Users have reported fraudulent credit card transactions after purchases from a variety of marketplace vendors.

Rakuten staff reach out to complainers on Facebook and even on the deal forums, asking victims to call in order to straighten things out. If they have a solution in progress, Rakuten has not let customers know, including victims. While talking too much about it publicly might compromise the investigations, victims are unhappy that the only thing they’ve heard from the company is “call us!” to people whose cards have been breached. Apart from the threads on the subject on shopping sites, victims have started their own site, the appropriately-titled RakutenFraud.com.

If having fraudsters make purchases for up to $10,000 on your credit cards isn’t scary enough, the Newark Star-Ledger reports that some victims had new accounts opened up using personal information––their birthdates and Social Security numbers––that you don’t need to provide to Rakuten as part of a purchase. If you’re a victim, what should you do? Contact your credit card company and your local police, of course. You should also contact the merchant where your card was used: after all, they’re a victim too.
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SLICKDEALS USER NAMES WHO REPORTED CREDIT CARD FRAUD AFTER A RAKUTEN ORDER
  1. rrmoore
  2. tprevett
  3. motorolaX
  4. rebutiw
  5. cpeed
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  106. mirai
  107. thoror
  108. jcrash
  109. HDTiVoFan
  110. jcknows0
  111. abels
  112. Satsusi
  113. AnnoyedWithRakuten
  114. DPackMan
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886 Comments

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#811
Is it safe to delete my credit card number on my account right now?

I have not used Rakuten/Buy.com in a couple years.
Reply Helpful Comment? 0 0
#812
Quote from dawpa2000 View Post :
Is it safe to delete my credit card number on my account right now?

I have not used Rakuten/Buy.com in a couple years.
It would be a lot safer then leaving it there.
Reply Helpful Comment? 0 0
#813
Quote from redfatal View Post :
okay... I just bought S110 at rakuten yesterday using my CC..

I read this and got little scared, so i requested CC replacement.

and I see "new accounts has been opened using personal info including SSN"

How is it possible??

How possibly can they steal my SSN when I never provide one????????????

can someone please explain me how??????

I am getting paranoid Confused
Exactly where are you seeing this ? "new accounts has been opened using personal info including SSN" ?

May be it is it because you requested to open new credit card ?

I see their official reply to this situation here : http://consumerist.com/2013/06/10...seriously/

I also recently purchased from this site but I deleted my saved credit card info as soon as order was placed. Hope fully all goes well
Reply Helpful Comment? 0 0
#814
Back in June my account at merchant #1 was compromised - someone changed the contact email address then placed an unauthorized purchase. A few days ago, my account at merchant #2 was hit - someone bought an e-gift card. It did not occur to me until now that the two events were not only related, they were both linked to Rakuten. Upon checking my records, sure enough, I made purchases at Rakuten days before each incident.

It looks like the thieves used my log in credentials stored on Rakuten to gain access to my accounts at other merchants. Since they strike only when purchases are made at Rakuten, they must have the info in hand and have the ability to monitor purchase activities. An insider job for sure.

For what it is worth, the email addresses used by the thieves were swanmichael899@yahoo.com and ticaoplus@outlook.com
Reply Helpful Comment? 0 0
#815
Quote from Impc View Post :
Exactly where are you seeing this ? "new accounts has been opened using personal info including SSN" ?

May be it is it because you requested to open new credit card ?

I see their official reply to this situation here : http://consumerist.com/2013/06/10...seriously/

I also recently purchased from this site but I deleted my saved credit card info as soon as order was placed. Hope fully all goes well
Summary of the conclusions made by the contributors of this forum:

(1) Identity thieves obtained credit card #'s and SSN #'s from some Rakuten Customers
[Ref: News Story & NJ Police Interview http://www.northjersey.com/news/B...l?page=all -- 'AnnoyedwithRakuten']
[Ref: Additionally http://www.bergendispatch.com/art...arges.aspx]
[Ref: 'scotthall3411' Post #462, etc.]


from original post.

I also read

http://dealnews.com/features/Have...48035.html


The Bogota Police Department told NorthJersey.com, "The victims' names, Social Security numbers, dates of birth and credit card information were used to open accounts at online equipment suppliers." Additionally, several thousand dollars in purchases were also made at five online stores, and totaled around $10,000.


I am not seeing new accounts on my credit report. But I am just being paranoid after reading this.

And my question remains unanswered.. ... How is it possible for them to get SSNfrom rakuten when no one ever proivde one to rakuten..
Reply Helpful Comment? 0 0
#816
If I paid with my Amex card using Masterpass and Google account am I safe??
Reply Helpful Comment? 0 0
#817
Quote from ewh2002 View Post :
Back in June my account at merchant #1 was compromised - someone changed the contact email address then placed an unauthorized purchase. A few days ago, my account at merchant #2 was hit - someone bought an e-gift card. It did not occur to me until now that the two events were not only related, they were both linked to Rakuten. Upon checking my records, sure enough, I made purchases at Rakuten days before each incident.

It looks like the thieves used my log in credentials stored on Rakuten to gain access to my accounts at other merchants. Since they strike only when purchases are made at Rakuten, they must have the info in hand and have the ability to monitor purchase activities. An insider job for sure.

For what it is worth, the email addresses used by the thieves were swanmichael899@yahoo.com and ticaoplus@outlook.com
Oh yeah I just used my discover on ratuken a few days ago and today I had my drugstore.com account hijacked and a $500 on my card... (drugstore canceled the order but my account is gone due to the account compromiser changing all the information, somehow I managed to get their email when trying to login) had to cancel my discover card due to this..

Your theory is correct, I am guessing that my email and password were similar to the two sites.
Reply Helpful Comment? 0 0

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#818
Ugh this is scary hearing all of this. I had no idea that this was going on with Rakuten.com.

I might just have to setup an alert with all the credit bureaus. Luckily I've been using strong passwords for sites I access that have sensitive information and I even have a two-step verification for my gmail account. So hopefully Rakuten.com and all the other sites send out email verifications when an email address or password change is attempted.
Reply Helpful Comment? 0 0
#819
i got hit as well, they got a ipod touch.

i got hit as well. these days i expect to change my cc number once a year due to fraud.
Reply Helpful Comment? 0 0
#820
Add me to the list. Bought PS Plus deal last month and the read about their fraud. Officially had a $900+ purchase attempt from Best Buy. Fortunately bank declined it and now I have to get a new card.

Not sure how this hasn't been resolved. Can't we officially block that merchant on this site?
Reply Helpful Comment? 0 0
#821
Quote from MichaelM7154 View Post :
Add me to the list. Bought PS Plus deal last month and the read about their fraud. Officially had a $900+ purchase attempt from Best Buy. Fortunately bank declined it and now I have to get a new card.

Not sure how this hasn't been resolved. Can't we officially block that merchant on this site?
Not when the SD Mods are the posters of many of the Rakuten deals. Would be nice though.
Reply Helpful Comment? 0 0
#822
V.me transactions are safe, correct?
Reply Helpful Comment? 0 0
#823
Quote from Newnameforme View Post :
Not when the SD Mods are the posters of many of the Rakuten deals. Would be nice though.
I had raised these concerns several months ago that urged SD mods to automatically flag Rakuten to protect future victims until Rakuten takes further actions to prevent these frauds. It really seems like insider jobs where the perpetrators definitely have access to their database, customer credentials and cc info. I for once, was the victim as well.
Reply Helpful Comment? 0 0
#824
Is there a way for us to report to the authorities and have them investigate Rakuten's operations and employees?
Reply Helpful Comment? 0 0

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#825
A day or two after I made a purchase on Rakuten (merchant was Beach Camera), I found this article and changed my password and deleted my cc #.

Is it possible for them to somehow still retrieve my cc# info if it is no longer saved?
Reply Helpful Comment? 0 0
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