Thread DetailsLast Edited by bluecluee May 27, 2013 at 08:29 PM
What is BURGER KING® Rewards and why would I join?
BURGER KING® Rewards is our loyalty program. It’s free to join. You can earn BKSM Crowns for each purchase, which may be redeemed for free food and beverages. And you will also receive special coupons selected just for you.
What are BKSM Crowns and how do I earn them?
BKSM Crowns is our currency for BURGER KING® Rewards. You earn one BKSM Crown for each $1 spent at a participating BURGER KING® restaurant. These can be redeemed for free food or beverages. And there are additional ways you can earn. Pay with a BKSM Crown Card and you can earn 20% bonus BKSM Crowns on your purchases. And look out for other special offers to earn bonus rewards.
Do my BKSM Crowns expire?
No, so long as the BURGER KING® Rewards Program has not been terminated. However, Burger King maintains the right to change the expiration date on points at any time.
I just joined BURGER KING® Rewards and received 50 BKSM Crowns. How can I redeem?
Congratulations! Getting your free item is easy. There are four ways to redeem. You can select the item you want on the App, select “redeem” and a four-digit code will be generated. Show this code to the cashier who will award your free item. You can also print out a coupon from bk.com/rewards which you will present to the cashier. Additionally, if you have registered your BKSM Crown Card, you can use your card at the counter to redeem your item. Lastly, you can provide the cashier with the phone number you used to register your account, which will link your account for redemption for the cashier.
Do I earn BKSM Crowns when I put the money on my card or when I spend against the card?
BKSM Crowns are earned when you make purchases, not when you load dollars on your BKSM Crown Card.
What do I do if my BKSM Crowns are not appearing on the My Rewards screen?
Please note that BKSM Crowns may take up to 24 hours to appear after your most recent purchase.
Why do you use that code instead of a scanner?
The four digit code allows us to link directly to your account in real time and verify who is using it. It is safer than a scanned code since it is in use during your transaction and then disappears, so no one else can access your account.
BKSM Crown Card
I don’t have a BKSM Crown Card. Can I still join BURGER KING® Rewards?
Of course. Just download the App or register online at BK.com/rewards. And you can always add a BKSM Crown Card and link it to your account. With the BKSM Crown Card you earn 20% bonus BKSM Crowns when you use it to pay.
Do I need to download the App if I have a BKSM Crown Card?
No. You can use your BKSM Crown Card to track and redeem BKSM Crowns if you prefer. Your account can always be viewed online or you can use the App if you choose to.
What do I do with my physical BKSM Crown Card after I link it to my mobile app?
The BURGER KING® Rewards app is a complement to your plastic card. We recommend that you keep your BKSM Crown Card in a safe place- this way, if you lose your phone, you will still have your BKSM Crown Card. And you can always access your account online or through your phone number in store.
How do I re-load my BKSM Crown Card?
You can reload your BKSM Crown Card directly from your device by going to the Wallet screen or you can add more funds at any participating BURGER KING® restaurant.
Offers & Rewards
What do I do if I select an Offer on my phone, but change my mind?Within the app, you have an opportunity to review every offer before you actually redeem. Hit the “x” on the review screen and your offer will be returned and available.
How do I take advantage of loyalty offers on the App if I forget my phone or I find I have a dead battery?
If you have a BKSM Crown Card, the cashier can access your account. Alternatively, you can supply your phone number.
How do I redeem a coupon without using a phone?
You will need to print out the coupons from your computer and show the cashier.
What should I do if I change my phone and don’t want to lose my BKSM Crowns?
First, download the BURGER KING® Rewards app onto your new device. Then sign in with your BURGER KING® Rewards username and password which will transfer your account to your new device. Your account is automatically linked even when using the computer. If you change your phone #, then simply update your phone # in your account profile online.
What if I have multiple devices?
This app is designed to be active on one device at a time. The last device you logged into is your active device. This ensures that your BKSM Crown Card can't be used without your permission. To switch active devices, log out of the current device and log in to the device you'd like to use.
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