Forum Thread

Manually resetting the toner on a Brother HL-2280DW

carmen617 779 466 June 4, 2013 at 11:11 AM
I know lots of us Slickdealers have purchased this printer - I am one of them, along with a few of my clients who I steered to this device when it was on sale at Staples. One of the reasons we all bought it was to be able to use cheap third party toner, which, of course, Brother doesn't want us to do. One of the ways they stop us from doing that is to make the system very touchy about accepting third party cartridges, and not publishing the steps to manually force the printer to accept them. As a matter of fact, those steps seem to be such a state secret that I couldn't get them from a tech support chat on the weekend when one of my clients had a printer reject the genuine Brother cartridge she had bought at Staples. I had to call back during regular business hours and convince them, by giving them a serial number from the replacement toner, that my client had actually purchased a genuine Brother toner cartridge that the system was rejecting. It took over 45 minutes on hold and with a technician to finally be given the steps to reset.

The technician asked me if I wanted him to email me the steps so I would have them if this happened again, and I said, sure, thanks. To my unending bemusement, what I got instead was a generic email listing all the troubleshooting steps one should take prior to resetting the toner, ending with a phone number to call Tech Support if none of them worked. Fortunately for you, me, my client, and anybody who now searches for this information on the internet, I wrote down the steps as he was giving them to me. So, if you ever find yourself in this position, try this:

Open the front cover of the printer
Press and release the "clear" key
Press "start", then press the up arrow until you see the number 12 on the display
Press "ok", you will see "accepted" on the display
Close the front cover, your toner cartridge should now work.

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Joined Oct 2012
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Thanks for sharing.
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Nice tip Julie, I mean Carmen.
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Easier if you just login to the web panel
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Joined Apr 2010
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Original Poster
Quote from crspyjohn View Post :
Easier if you just login to the web panel
Not really - not everybody knows how to find the IP address of the printer, not to mention how to log into the web interface and make changes there. This is a simple series of button presses that resets the toner. Anybody can follow the steps, the difficult part is getting Brother to release them.
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You can use the web interface to tell it to "continue" when toner warnings come up vs the default "stop" which will stop all future printing until the toner is reset... but my issue was upon replacing a toner with a new one, the counter didn't reset. It still read low toner (despite an obvious improvement in print quality). So it was more of a minor annoyance that it kept saying "toner low"... this reset did the trick. Now the warnings are gone and the web interface shows a full toner meter!

Well done. wootworship
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it really works. same video about it:

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Thank you so much for this. I've searched all over the web but never found an answer. It's been driving me crazy until today when I found you answer!. Thanks! bounce woot
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This just worked for me too. Thanks so much for sharing!
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Thanks for the instruction. I had an "old" cartridge that had a low toner warning for a while but the print quality was still good, and then the printer stopped printing and required toner replacement. Popped in a new toner and the error message still there. Looked up this thread, and got it to work. Popped back in the "old" cartridge, and it worked just fine, the old cartridge still has plenty of toner from prying open the plastic cap. Gonna ride out the old cartridge until print quality is truly low before switching in to the new cartridge.
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the override "continue" feature only works for so long. if the cartridge is new, it needs the reset gear and cover on the left end. the big white wheel that is the reset gear must have the pointer (small piece of plastic that sticks over the top side of the gear) pointing down). then insert the cartridge and turn on printer. it will reset/adjust and the panel will show a normal readout.
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Thank you based OP!!
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Thanks OP! This had been driving me crazy for the past week, finally fixed after following the steps you included.
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thank you.
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