the manager kept asking me to point out where these changes in terms and conditions are. I told her it's on my bill and she said to point out where on my bill. She said unless I am able to pin point where these updated and changes in terms and conditions are listed she can't help me.
Did you receive notification of changes on your bill? or where?
You receive notification of T&C change on your bill. The old terms and new terms are in one of my posts earlier in the thread. Here are the parts that changed significantly:
Old line 53:
Regular Voice Calls: We round up partial minutes of use to the next full minute. Time starts when you press "Talk" or your Device connects to the network and stops when you press "End" or the network connection otherwise breaks. You're charged for all calls that connect, even to answering machines, voicemail, or voice transcription services. You won't be charged for unanswered calls or if you get a busy signal. For incoming calls answered, you're charged from the time shortly before the Device starts ringing until you press "End" or the network connection otherwise breaks. If charges vary depending on the time of day that you place or receive calls (for example, Nights and Weekend plans), you're charged for the entire call based on the rate that applies to the time period in which the call starts.
New line 53:
> Regular Voice Calls: We round up partial minutes of use to the next full minute. Time starts when you press "Talk" or your Device connects to the network and stops when you press "End" or the network connection otherwise breaks. You're charged for all calls that connect, even to answering machines, voicemail, or voice transcription services. You won't be charged for unanswered calls or if you get a busy signal. For incoming calls answered, you're charged from the time shortly before the Device starts ringing until you press "End" or the network connection otherwise breaks. If charges vary depending on the time of day that you place or receive calls (for example, Nights and Weekend plans), you're charged for the entire call based on the rate that applies to the time period in which the call starts. Call time for a single call may be subject to a maximum duration and may be automatically terminated if the maximum duration is exceeded. Rates that vary based on the time of access will be determined based on the location of the network equipment providing service and not the location of your Device or your Device's area code (if applicable).
This is a pretty significant change, as Sprint is basically saying "We have the right to dictate how long your calls are even though we advertise unlimited data and minutes."
Also, there is this part under "Dispute Resolution and Arbitration" that I don't have in the old T&C file but it is definitely in the new T&C:
Contacting You Regarding Billing and Collections
You expressly authorize, and specifically consent to allowing Sprint and any of Sprint's agents to contact you in connection with any and all matters relating to unpaid past due charges you owe Sprint. You agree that, for attempts to collect unpaid past due charges, Sprint and any of its agents may contact you at any mailing address, telephone number, cellular phone number, email address, or any other electronic address that you have provided, or may in the future provide, to Sprint. You agree and acknowledge that any e-mail address or any other electronic address that you provide to Sprint is your private address and is not accessible to unauthorized third parties. For attempts to collect unpaid charges, you agree that in addition to individual persons attempting to communicate directly with you, any type of contact described above may be made using, among other methods, pre-recorded or artificial voice messages delivered by an automatic telephone dialing system, pre-set e-mail messages delivered by an automatic e-mailing system, or any other pre-set electronic messages delivered by any other automatic electronic messaging system.
The pre-recorded message is discussed earlier in the thread as an end-around to circumvent the Fair Debt Collection Practices Act.
I went through this process with Sprint about two years ago and the rep on the phone tried her hardest to convince me that I'm being unreasonable as the changes were minimal, and yada yada, etc. You just have to stick to your guns and make them understand that you know your rights, and you don't agree with the new contract terms and are therefore cancelling the contract. They want you off the phone asap so if you don't get off the phone and just keep telling them "I don't agree with the new contract terms and want to cancel the contract" then they'll eventually just give in. There's no reason to have a conversation with them about it, just keep stating the above.
oh man, my etf is only 100 bucks. Think id rather pay
Thumbs up to everyone fighting the good fight though. This isnt right. No corporation should have the right to change our signed contracts without our consent. Their bad if they lose a few bucks based on their own decisions.
Of interest, check out the documentary on Netflix called "Hot Coffee" that discusses issues of the same nature and how corporations go about making these non consensual changes
Thanks for the detailed reply. I am in DFW, and it's terrible at work, and terrible at home. I get dropped calls at home even with the airave, and I don't even bother answering the phone at work. Others with Sprint at work have the same problem. If we're just out and about and I need to look something up on my GS3, the coverage is so terrible (barely ever get 4G and if I do it's slow), I usually just give up.
I'll see how T-Mobile would work for me. I'm on SERO so I have a great plan, but the irritation and constant frustration isn't worth it anymore I don't think.
That seems odd. The Airave takes some tinkering, but once all its lights are green and the long antenna wire has a view of sky, it worked great for us.
Have you called Sprint? At the very least you deserve credits for dropped calls and poor service. I got a number of discounts for more than a year of bad service along with the cost-free airave loaner.
I see on the Sprint threads that other people are complaining in Dallas due to upgrades, but it may be that Sprint finishes upgrades soon and the service there is good again.
Roam Control will only roam data at 1x - very slow. You need to flash a custom PRL to get fast roaming speeds. I'm in the process right now of figuring it out, but it's a bit complicated.
Roam control was also not working for me (license check error and the dev never responded). Turns out applying a custom PRL (you probably want one of the two hacked/modded Verizon PRLs) is really easy if you read the guide on XDA. Now I'm getting Verizon 3g and their awesome signals all the time. You have to get the hacked PRL, otherwise it will still roam on Sprint if you don't have Roam control as well.
Thanks, OP! I used this tactic to get out of an early termination fee debt that I had with Sprint these past few months. They screwed me out of a grand-fathered plan, and I was SO incensed by their actions, I rage quit Sprint. I got into a yelling match with their customer service rep who said I would still be responsible for the early termination fee for this new plan.
Anyways, I remembered that they sent me brochures and legal language for the new plan I was Shanghai'ed into, and so today, I called and said I never agreed to the new Terms and Conditions, in which I believe is quite egregious. After a few minutes, they decided to waive my entire early termination fee, AND, they are crediting me $12 for a previous payment.
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