Forum Thread

How to improve the WIFI speed for SMART TV's that have built in WIFI's?

mikenmike0001 2,817 276 July 21, 2013 at 05:10 PM
Hi,

I recently purchased from Best Buy a Sony kdl70r550a 70" LED TV that's SMART TV and has built in WIFI.

It wasn't until a few days ago that I found out that SMART TV's built in WIFI's are known to suck and have issues with performance.

For example, I have AT&T Uverse with 18meg plan and around the house, I do speed tests, and generally get close to 17mb/sec on my laptops.

But I ran the speed test on the opera browser that's on the SONY TV via the website

http://speedof.me/

and I tested it a few times and ONLY GOT 1.4mb/sec download and 1.1mb/sec upload generally. That's off of the TV, which has a dual core processor.

My relative bought from Fry's something called a WIFI booster that she referenced from this site:

http://wi-fi-booster-review.toptenreviews.com/

and bought the 3rd one, in which we installed and tried out

http://wi-fi-booster-review.topte...eview.html

I followed the instructions and got it up and running, but the performance of it was worse than without the booster.


With the Belkin Wifi booster, it came out to be just about the same or slightly worse and we placed the booster next to our laptop connected via ethernet that was getting 17.7 mb/sec. So since that didn't work, we even tried to do a direct Ethernet plug in with the booster to the TV ethernet port, but the performance did not change.

So we returned that item.

I'd like to see what you guys recommend. I really need to solve this problem with the internet speed from the built in WIFI of the TV. It's a big issue since we want to stream and browse off of it.


One of their specialists mentioned of getting a "power line Ethernet adapter". I don't know what that is or if it's any different than this WIFI booster that failed to work. I do know he quoted it costs $80 bucks though. It's an expensive addition to what seems to be a simple problem. No guarantees that it will work for me.

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#2
Are you able to stream? What speeds do you get if you directly plug into the router with an ethernet cable?
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#3
get powerline adapter
a cheaper way I saw 100 feet cat 5 with ends on slickdeals for $8 you could run under carpet to hide it
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#4
Quote from EyeBaller View Post :
Are you able to stream? What speeds do you get if you directly plug into the router with an ethernet cable?
If you're talking about streaming on my mobile devices at home, yes, laptops can stream HD just fine smoothly with plenty of room to spare that's predownloaded while the player is playing on say like YouTube. Mobile phone and tablets stream just fine.

My AT&T Internet setup is unique for my household. AT&T has the gateway and router installed either in the garage or outside of the house, and inside the house, I have an access point upstairs and an access point downstairs, which gives me about 17.3mb/sec download out of the 18mb/sec plan that I am paying for.

It's all wireless G because that's the technology they have. If I plug an ethernet cable to the access point, I get close to about the same speed as wirelessly.

It's just the TV's built in WIFI that's a problem. I ran non flash speed tests a few times yesterday and got averaged at 1.4mb/sec download. Terrible. And yet, I have a laptop next to the tv on the same wireless network getting 17.3mb/sec.
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#5
Quote from mikenmike0001 View Post :
If you're talking about streaming on my mobile devices at home, yes, laptops can stream HD just fine smoothly with plenty of room to spare that's predownloaded while the player is playing on say like YouTube. Mobile phone and tablets stream just fine.

My AT&T Internet setup is unique for my household. AT&T has the gateway and router installed either in the garage or outside of the house, and inside the house, I have an access point upstairs and an access point downstairs, which gives me about 17.3mb/sec download out of the 18mb/sec plan that I am paying for.

It's all wireless G because that's the technology they have. If I plug an ethernet cable to the access point, I get close to about the same speed as wirelessly.

It's just the TV's built in WIFI that's a problem. I ran non flash speed tests a few times yesterday and got averaged at 1.4mb/sec download. Terrible. And yet, I have a laptop next to the tv on the same wireless network getting 17.3mb/sec.
What I mean is, are you able to stream on the TV (even though the speedtest is low)? And what speed do you get on the tv when you plug it into the access point with an ethernet cable?
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#6
you might want to consider upgrading your network to N (or AC..) if you want to stream videos..
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#7
There are a few complaints about that TV's slow wifi [amazon.com] on Amazon.
One fellow mentioned a firmware update and another, a wifi extender.
I wonder if it has a wifi card inside like a laptop, that you could change for a better model.
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#8
Quote from EyeBaller View Post :
What I mean is, are you able to stream on the TV (even though the speedtest is low)? And what speed do you get on the tv when you plug it into the access point with an ethernet cable?

I tried to stream youtube on the TV. It has major buffering issues as if I was watching a simple video on 56k modem connection from over 10 years ago. It just takes a long loading time, then plays a few seconds, and then pauses for a long time to where you think it freezes or crashes the browser, but then plays a few seconds and so forth. Very slow.

I'm not even trying to stream HD from YouTube on the tv. Just a simple 360 or 240 resolution that's default.

Also, for the access point with an ethernet cable, I can't test that because I have no ethernet cable that's 50+ feet long. I only have 6 foot ethernet cables. My access point is on the other side of the house than the tv.
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#9
Quote from slapshot136 View Post :
you might want to consider upgrading your network to N (or AC..) if you want to stream videos..
I don't think it has to do with wireless N because the thing is that I have wireless G from AT&T at home all around the house which can't be interchangeable and yet it gives me close to 95% of the speed I'm paying for off of a laptop that's hanging right next to the WIFI TV that's causing problems. It's something about the WIFI TV, not the network since all other mobile devices do just fine.
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#10
Quote from RockySosua View Post :
There are a few complaints about that TV's slow wifi [amazon.com] on Amazon.
One fellow mentioned a firmware update and another, a wifi extender.
I wonder if it has a wifi card inside like a laptop, that you could change for a better model.
Yeah, I just saw that amazon link and went through it. It seems one person who noted the slowness of the WIFI said

Quote :
speedtest is a lot slower than what my cable can handle. but it's still fast enough to stream without issues. I think the TV app said I was like 7mb-13mb down (I forgot) but my iphone / computer says it's 30mb down.
But even with him, he got 7-13mb, and HD quality just needs 12mb down based on what Best Buy told me. I'm getting less than 2mb down from speedtests directly from the TV's Opera browser.

The other person who titled about it being slow didn't detail much about his complaint, but in both cases, it wasn't bad enough for them to not give the rating of the TV 4 out of 5 stars.
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#11
Quote from mikenmike0001 View Post :
Yeah, I just saw that amazon link and went through it. It seems one person who noted the slowness of the WIFI said



But even with him, he got 7-13mb, and HD quality just needs 12mb down based on what Best Buy told me. I'm getting less than 2mb down from speedtests directly from the TV's Opera browser.

The other person who titled about it being slow didn't detail much about his complaint, but in both cases, it wasn't bad enough for them to not give the rating of the TV 4 out of 5 stars.
Your wifi appears to be worse than the others, but bear in mind a few things.
The mere fact that the slow WiFi has been mentioned on a high end TV, illustrates that there can be an issue,
Skickdealers are way more likely to use all the features on a smart TV and there's surely a high percentage of consumers that don't even hook it up to the internet and of those who do, they might just be opening email and surfing. Bear in mind that there may have only been 3 people who mentioned the WiFi, but there were only 31 reviewers, and that's enough to prove to me that some or all those models have something funky going on with their WiFi, It's also possible that half of those reviewers, have the WiFi router in the same room as the TV and may not perceive any issue.
I'm not actually schooled in radio waves, but it's been part of my hobby all my life and I was 7 years old when I figured out how to cause a screeching interference on my brother's radio in another room, when he played a tune I didn't like.
Putting aside my delinquent ways, the point is that I have an idea of the large amount of factors that can affect the WiFi in your TV.
Let us suppose for a minute that the WiFi in that model is by nature slower than average and that you have something near it that causes an interference, that alone could be enough to bring your bandwidth down to a crawl.
The first experiment that needs to be made is to either bring the WiFi router to the TV, or the TV to the router.
From those WiFi and Ethernet results, having eliminated distance and interference issues, you'll have a darn good idea of what you're dealing with.
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Last edited by RockySosua July 22, 2013 at 01:26 AM
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#12
Quote from mikenmike0001 View Post :
I don't think it has to do with wireless N because the thing is that I have wireless G from AT&T at home all around the house which can't be interchangeable and yet it gives me close to 95% of the speed I'm paying for off of a laptop that's hanging right next to the WIFI TV that's causing problems. It's something about the WIFI TV, not the network since all other mobile devices do just fine.
lets look at it this way: the TV's wifi is weaker than the laptops (and judging by the reviews, this seems to be true) - say it gets 10% the speed of the laptop

going from G to N should more than triple that speed - if it still isn't enough, look into getting a wire to the TV (what happens if you use the laptop to do this)?
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#13
Quote from mikenmike0001 View Post :
I don't think it has to do with wireless N because the thing is that I have wireless G from AT&T at home all around the house which can't be interchangeable and yet it gives me close to 95% of the speed I'm paying for off of a laptop that's hanging right next to the WIFI TV that's causing problems. It's something about the WIFI TV, not the network since all other mobile devices do just fine.
You can disable the router in the ATT modem/router combo and get your own router. The combo devices are not known for being good at all. A good router that you bought would likely be faster, have more range, and less problems. As for the TV, Try it with a wired connection first and make sure it works well. I would then look at powerline adapters like someone suggested. I have some and have had quite good luck with it. Works great for streaming plex to my roku.
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#14
from Amazon's page...
"1. Broadband speed of at least 2.5 Mbps recommended (10 Mbps for HD). Content subject to change and may require fees. Wireless connectivity requires 802.11 home network (802.11n recommended)."

just for kicks...seeing the specs that says it has an ethernet port, have you tried plugging in an ethernet cord at the back connected to a router or switch and see what speeds you get?
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Last edited by medbuyer July 22, 2013 at 12:08 PM
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#15
I was also going to recommend the power line ethernet adapter which I recently purchased for my home computers and it's much faster compared to wifi. I however couldn't find details regarding whether or not your TV was with or without an ethernet connection. Another user mentioned it does have one, and if it does, I'd recommend doing that over any sort of range extender.

You buy these adapters, you plug one into electrical outlet near router, and one near the tv, it sends the signal through power lines, and it's literally plug and play. You plug it in and it works. Mine was working within 2 minutes or really just the time it took me to plug it in.

Aside from the above, the very first thing I always do with any new computer, tv, or phone is check for Firmware updates which usually contain fixes for known issues.

Currently on their website the latest firmware shows as:

6/20/2013 Version v5.208 File Size 88.71 MB Sony has designed the BRAVIA® Televisions software update process to be customer friendly. This software update (version v5.208) provides improved performance and stability of the Internet features.


See here
http://esupport.sony.com/CA/p/swu...roup_id=18

Which firmware are you running if I may
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