Buyers beware. I bought my card on 8/24 and have yet to hear from them so I emailed customer service. After several e-mail exchanges, they claim that they are unable to find my order yet my credit card was charged already. I have asked them for a phone number so that I can speak to a person instead of playing e-mail tag. They have yet to respond. Although some slicksters have stated that they received their gift cards, others have not. Personally, I am starting to think this was either fraud or some type of pyramid scheme. If any others have had issues, please chime in.
UPDATE: I just received an e-mail from their customer service. They didn't provide me a phone number or apologize after telling me three separate times that my order did not exist, but did provide me with tracking number. My fingers are crossed.
Got this email:
Thank you for your recent purchase of the iTunes Card deal on eBay! We are sorry for any inconvenience you have experienced due to the delay in shipment of your order. We value you as our customer and greatly appreciate your business. If you have any questions or need further assistance please contact us at email@example.com or call 877-426-2551.
You: I have a question about Staples everyone!!
Me: Did you check the Staples Information Thread?
You: The Maples Information Thread?
Me: No, the Staples Information Thread. It provides the latest and greatest details on Staples. The perfect place to getting all your answers. But don't just ask a question there. Do a little bit of reading of the OP and the Wiki.
these morons just sent me their non specific "sorry for the inconvenience" email. I email them back asking for a delivery date and they say "oh sorry, your shipping address was invalid so we canceled the order and will be sending you a refund." I'm like, "I used Paypal, it was a 'buy it now,' and i placed an order with you 3 weeks ago with the same ebay ID and same address and you had no problem with that one. So I have no idea what you're talking about."
Yeah, just wanted to make everyone aware their CS makes sh!t up.
I ended up getting a refund from them. Humorously, I got a better deal from Staples with the coupon ending up in $150 worth for $100 and when the 3 cards arrived in the mail, they were from these yahoos, GiftCardMall - but they all activated fine unlike the one that I bought directly from them via this deal and their CS was crap.
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