Forum Thread

ASUS Win 8/Q500A Laptop - Crashes & won't reboot.. Help!

msavy11 317 25 September 16, 2013 at 10:09 PM
Out of the blue tonight my laptop crashes. I thought it was due to low battery, but quickly found out I could not boot it. Every time I turned the power on, it would boot only to the ASUS page (that's the first thing that comes up). I kept hitting F8, then finally held it down and after multiple trials, it got me logged on. However, the keyboard wasn't working.

Then, I updated and ran AVG = found nothing, Malwarebytes = quick scan = found nothing.

Then, I ran System Restore. It worked, however, I got a message that said is was not able to fully perform it due to a file running, likely Antivirus protection.

I do not have a Reboot disk and am afraid whatever caused this will soon rear it's ugly head again.

Please, any direction in finding out what caused this and resolving it would be helpful.... Also, instruction on how to create a Reboot disk and System Backup would also be helpful. Although, I'm wondering if I'll be backing up whatever is causing this problem

Thank you all in advance for your help and direction!

18 Comments

1 2

Sign up for a Slickdeals account to remove this ad.

#2
If I were in your shoes, my first priority would be to assure that I have all my personal data backed up.

Let us presume that is done, then the next thing would probably be a diskcheck/repair.
If the diskcheck didn't find any corrupt sectors, then I would pursue the system restore you wanted to do.
You could do it from the built in Windows 8 functions (if you don't know how, I can post instructions) that you can initiate from the General tab in PC Settings.
Or, you could try removing AVG to see if that would allow the system restore to be successful, but I doubt that will work.
Moving on..... If you cannot get a system restore to complete its task or even if you have been successful in restoring the system, but the problems still persist, then it would be time to start considering redoing the entire OS with the options in that same environment mentioned above, where you can do an OEM restore, or simply redo the system without affecting your files (that procedure will eliminate your desktop programs).

If you are well equipped and have the capacity to slave your hard drive on another machine, then you could try malware and AV scanners again, maybe even manually look for any recent .exe files, before redoing the entire system, as mentioned in the paragraph above.
Reply Helpful Comment? 0 0
#3
Any Vista, Win 7 or Win 8 machine, can make a repair CD or DVD.
I'm not 100% sure if the Win 7 repair discs will work on 8, as I don't think I've tried it yet.

As for a system back up. are you referring to your data or the entire operating system programs and all. If you're talking about the whole shebang, then you'd be looking at making a system image, and as you concluded, you'd just be copying the bad stuff too, so it's not the best idea, although it can't hurt to make the image, but it might not be wise to try to use it.

In short, backing up your own data, should not bring any virus' or malware with it.
Making a system image or clone of a bad system, has little value.

Are you familiar with all the Win 8 repair options?
Reply Helpful Comment? 0 0
Joined Mar 2011
L4: Apprentice
317 Posts
25 Reputation
Original Poster
#4
Hi Rocky,
How are you?

Well, I've started the manual backup of my personal files (Desktop, Favorites, Libraries). Many of them are backedup via a cloud service, but I'm just making double sure all files are on my ext HD as well.

I realize that I've been lazy about getting things where they "should be" just "in case" something like this should happen. I "should" know better. That being said, I have no idea where my Product Code is as I purchased a laptop that was a floor model. I found the bag with the receipts from the purchase, but there's nothing indicating Product Code. I imagine that will mean I have to call BB or MS to obtain that info. So, that means I am not able to create a Recovery Disk at this point.

I could create a system backup and set it to occur on a regular schedule using the existing Windows 8 program (called Windows 7 File Recovery), but that's just creates a system image, correct? That that would serve no use other than to store whatever problem exists for a future date so it can replicate itself-no thanks! At least, not until I find out what caused this problem and correct it.

The other option I found is System Backup (ntBackup). It says it's stores system settings and documents. I'm not sure why you'd want one over the other (Windows 7 File Recovery vs System Backup).

There are several options for defrag. ... Smart, AVG and plain ol defrag. Which do you recommend using?

When I clicked on CHKDSK option from the charm menu, a pop up screen flashed quickly and disappeared.
Defrag reported 1% fragmented files.
Reply Helpful Comment? 0 0
Last edited by msavy11 September 17, 2013 at 07:30 AM
#5
Quote from msavy11 View Post :
Hi Rocky,
How are you?

Well, I've started the manual backup of my personal files (Desktop, Favorites, Libraries). Many of them are backedup via a cloud service, but I'm just making double sure all files are on my ext HD as well.

I realize that I've been lazy about getting things where they "should be" just "in case" something like this should happen. I "should" know better. That being said, I have no idea where my Product Code is as I purchased a laptop that was a floor model. I found the bag with the receipts from the purchase, but there's nothing indicating Product Code. I imagine that will mean I have to call BB or MS to obtain that info. So, that means I am not able to create a Recovery Disk at this point.

I could create a system backup and set it to occur on a regular schedule using the existing Windows 8 program (called Windows 7 File Recovery), but that's just creates a system image, correct? That that would serve no use other than to store whatever problem exists for a future date so it can replicate itself-no thanks! At least, not until I find out what caused this problem and correct it.

The other option I found is System Backup (ntBackup). It says it's stores system settings and documents. I'm not sure why you'd want one over the other (Windows 7 File Recovery vs System Backup).

There are several options for defrag. ... Smart, AVG and plain ol defrag. Which do you recommend using?

When I clicked on CHKDSK option from the charm menu, a pop up screen flashed quickly and disappeared.
Defrag reported 1% fragmented files.
OK. That's good info.
My first question is,
1) is the machine working properly now?
2) You're right that an image of a bad system would just bring the bad stuff back.
3) There are automated systems for backing up data, but I'm not too keen on them.
4) Backing up manually as you are doing, plus your cloud service, should do just fine.
5) Windows' own defrag or the Smart Defrag will both do an excellent job.
6) The system back up is for your data and settings, no OS.
7) Windows System Image is like a clone job. It brings it all.
8) System Restore goes back in time and will keep your data but lose some recent programs.
9) There is no need for a product code, as it's built into your machine. If you ever wanted to know what is is, out of curiosity, you can use programs like BelArc and/or JellyBean.
10) I'm not sure what you mean about the recovery disc, but you'll be interested to know that it's all built into your machine, no disc (DVD) needed to do the job.

If I missed anything, please feel free to ask, and do let me know if the machine is working well now, and if not, describe the symptoms.
Reply Helpful Comment? 0 0
#6
Maybe these will help.
Reply Helpful Comment? 0 0
#7
I would start fresh msavy.

Now that you have your data backed up, I would find out your Windows product key, reformat the HD, and start installing a fresh copy of Windows 7 on there. If you need further instructions or ideas, let me know. Good luck.
Reply Helpful Comment? 0 0
#8
Quote from merz View Post :
I would start fresh msavy.

Now that you have your data backed up, I would find out your Windows product key, reformat the HD, and start installing a fresh copy of Windows 7 on there. If you need further instructions or ideas, let me know. Good luck.
The OP's Windows product key is built into the bios
Reply Helpful Comment? 0 0

Sign up for a Slickdeals account to remove this ad.

#9
Quote from RockySosua View Post :
The OP's Windows product key is built into the bios
I dont think I follow, in fact, I dont think that's even remotely possible. Each Windows version has a tie in to a specific key that will only work on that version. (Home, Home Premium, Business, Ultimate, etc) The OP can use a key finder to locate the actua Product Key (found in the registry of the OS). Product Key is what is sent to MS for verification of purchase. About 20 minutes ago, I rebuilt an Asus K60I-RBBBR05 by installing a fresh Home Premium, via an ISO that I downloaded and registered it with the Key that it came with as it was purchased from Best Buy.

Hope this helps.
Reply Helpful Comment? 0 0
#10
Quote from merz View Post :
I dont think I follow, in fact, I dont think that's even remotely possible. Each Windows version has a tie in to a specific key that will only work on that version. (Home, Home Premium, Business, Ultimate, etc) The OP can use a key finder to locate the actua Product Key (found in the registry of the OS). Product Key is what is sent to MS for verification of purchase. About 20 minutes ago, I rebuilt an Asus K60I-RBBBR05 by installing a fresh Home Premium, via an ISO that I downloaded and registered it with the Key that it came with as it was purchased from Best Buy.

Hope this helps.
When the machine is configured by the OEM vendor at the manufacturing plant, the Windows is installed, and the correct version and serial are written to the machine BIOS/UEFI firmware. [dedoimedo.com]

Windows 8 moves to BIOS-based product keys [cnet.com]

How to extract Win 8 OEM key embedded in the BIOS? [superuser.com]
Reply Helpful Comment? 0 0
Joined Mar 2011
L4: Apprentice
317 Posts
25 Reputation
Original Poster
#11
Quote from RockySosua View Post :
Maybe these will help.
Unfortunately, I am unable to zoom in to see your screen captures clearly. Is there another option so I can see them better?
Thanks
Reply Helpful Comment? 0 0
#12
Quote from msavy11 View Post :
Unfortunately, I am unable to zoom in to see your screen captures clearly. Is there another option so I can see them better?
Thanks
You can right click on them and go to save as, then you'll able to zoom in on the pictures.
I believe I still have the originals which are much higher res, and if I do, I'll post them shortly.
Reply Helpful Comment? 0 0
Joined Mar 2011
L4: Apprentice
317 Posts
25 Reputation
Original Poster
#13
Quote from RockySosua View Post :
OK. That's good info.
My first question is,
1) is the machine working properly now? Yes, but I am not sure how that happened as I do not know "why" it crashed, and kept crashing. The only steps I took the night it happened was attempt to run System Restore 2x but it failed due to Antivirus running.
AND, prior to running Sys Restore, I ran Malwarebytes quick scan and AVG full scan, which found nothing. I also ran CC Cleaner and Defrag (1% fragmented)


2) You're right that an image of a bad system would just bring the bad stuff back.
3) There are automated systems for backing up data, but I'm not too keen on them.
4) Backing up manually as you are dheroing, plus your cloud service, should do just fine.

5) Windows' own defrag or the Smart Defrag will both do an excellent job.1% Fragmented with Defrag
6) The system back up is for your data and settings, no OS.
7) Windows System Image is like a clone job. It brings it all.
8) System Restore goes back in time and will keep your data but lose some recent programs. I had not installed any programs other than Paint.net and that is the System Restore Point that I went back to as it was the most recent.
9) There is no need for a product code, as it's built into your machine. If you ever wanted to know what is is, out of curiosity, you can use programs like BelArc and/or JellyBean.
10) I'm not sure what you mean about the recovery disc, but you'll be interested to know that it's all built into your machine, no disc (DVD) needed to do the job.That makes me nervous, because when the system kept crashing I literally could not keep the system "on" as it would immediately shut down while loading the initial ASUS page and would go no further. What ever happened to SAFEMODE? Is that a thing of the past? That (F8) was my only hope and what FINALLY got the system to remain ON, but NOT in SAFEMODE. How do I get to SAFEMODE? How do I find out what was/is going on with my system. I'm nervous about logging into various accounts because I'm unsure if this system is safe.

If I missed anything, please feel free to ask, and do let me know if the machine is working well now, and if not, describe the symptoms.
Please see your post for my answers/questions in RED.

Also, I've attached a screen shot of the System Restore Error Message.
Thanks
Reply Helpful Comment? 0 0
Last edited by msavy11 September 17, 2013 at 08:36 PM
#14
Quote from msavy11 View Post :
Unfortunately, I am unable to zoom in to see your screen captures clearly. Is there another option so I can see them better?
Thanks
Sorry for taking so long.
After opening a picture you can right click on it to save it in higher resolution.
Reply Helpful Comment? 0 0
Last edited by RockySosua September 18, 2013 at 03:24 PM
Joined Mar 2011
L4: Apprentice
317 Posts
25 Reputation
Original Poster
#15
Quote from RockySosua View Post :
Sorry for taking so long.
After opening a picture you can right click on it to save it in higher resolution.
Thanks for re-loading the pics for me. Unfortunately, the resolution is still an issue. When I zoom in the pic becomes too distorted to recognize anything.
Reply Helpful Comment? 0 0
Page 1 of 2
1 2
Join the Conversation
Add a Comment
 
Copyright 1999 - 2016. Slickdeals, LLC. All Rights Reserved. Copyright / Infringement Policy  •  Privacy Policy  •  Terms of Service  •  Acceptable Use Policy (Rules)  •  Interest-Based Ads
Link Copied to Clipboard