Thread DetailsLast Edited by brisar September 24, 2013 at 12:25 PM
What is FreedomPop Premier?
FreedomPop Premier is our newest service option. Instead of individually signing up and making monthly for 4 of our most popular services, we’ve make it possible to sign up for a single bundle to save up to 60% each month.
Data Rolloverl Rollover up to 500MBs of unused data each month for 20GBs total
Usage Alertsl Get an email notification when you are nearing your data limit Protection Plusl Extend your device’s warranty and receive VIP tech support FreedomPop security. Stay safe and protect online threats with FreedomPop’s internet and anti virus security for all your Mac, PC and Android devices Without Premier, these services would cost $15/mo, but with Premier, they’re only $8.99/mo. For Slickdeal users, we’re offering a free month trial.
Are these devices refurbished?
Yes, these are refurbished devices. Unlike our 4G/3G hotspots, this device comes directly from us. There is no third party supplier. We have been tested to be in working order and are verified to be in perfect physical condition. We have also repackaged them, so that you get the full FreedomPop experience.
Is there a nonlusage, or inactivity fee of $0.99?
A thing of the past. We previously passed along the cost of maintaining an active account with our carrier network partners on to our customer, but we’ve recently waived this fee altogether for new users.
Why has there been such long shipping delays?
Supply chain and logistical problems are responsible for delayed shipping of devices. We don’t anticipate any future delays with any new orders now that we’ve resolved our primary supply chain issue. We understand how frustrating this can be and have worked hard with our supply chain and logistics providers to ensure similar problems do not happen in the future.
Are these 4G/3G Devices?
Unfortunately, the Bolt is a 4G only device. Coverage can be found at www.freedompop.
Why has there been reports of “scratched or dented ” devices going out?
Our device supplier alerted us to a situation where several devices with cosmetic blemishes were mixed into our shipments. As soon as we found the issue, we sent out an email and implemented an exchange program for these devices.
Have there been reports of stolen credit card information?
We work with top tier payment gateways and payment processors, with the most rigid security standards in the industry to ensure our customer data is protected. While infrequent, we’ve investigated every claim raised by our customers regarding a potential credit card information breach and have not yet identified a single claim indicating any compromise of our customers credit card or personal information.
Have a Billing Issue?
We encourage all our users to come to us first to see if we can explain any charge or resolve any billing issue before further escalation.
Customer service response times: We’ve ramped up our customer service team significantly in or to answer your email request within 48 hours. If you absolutely must speak to us, we’ve created a special phone number for slickdeals users only at (888) 714-7328 (M-F 9am - 5pm PDT). Please use this number so we can set them as priority during promotions for you.
Do you provide return shipping?
We do ask you pay for return shipping. This may appear frugal on our part, but we’d rather push the boundaries on how much free data we give away each day.
Previous FAQ (from our last promotion):
Is data rounded to the nearest megabyte?
Data usage is never estimated when calculating for pay as you go or plan data charges. FreedomPop calculates to the byte, breaks down data usage into 15 minute increments and only charges for actual data used. Data is however rounded on our website’s user account pages for easier data monitoring and tracking purposes for our subscribers.
What happens when I exceed my data limit?
Depending on if you are on our Free 500MB plan, or any paid plan your account will have additional funds added to your account for your convenience when you’re within 100MBs of your plans total monthly capacity data limit. Once funds are added to your credit account, you will be charged on a Pay As You Go basis. You can opt out of automatic top up service at any time, though you may experience interruption of your Internet service if limited funds remain in your credit account.
Can I bring my own device (BYOD) and use your services?
In order to take advantage of our services, you do have to purchase a FreedomPop device. All devices come with a 30 day return policy and a 90 day warranty.
What happens after my free promotional trial plan is over?
At the beginning of your new billing cycle, the payment method on file will be charged for a new month on this data plan.
Is there a restocking fee?
Handling and restocking fees may apply and depend on the condition of the returned device. We are charged a small fee by our logistics partner to test the device and ensure it is still in working order. This fee is deducted at cost per our T&Cs and is nominal.
HORRIBLE Customer Service! Read the response form FP service, no concern for the loss of internet access for 2+- weeks, POOR ATTITUDE!
]Last time I contacted you with a problem a hotspot that will not charge, battery door broken. Your CS rep called me and told me I had to return the hotspot and then get a new one mailed to me. If I did that I would have no internet at all for 2 weeks!!! why cant you send me a replacement and then I will gladly return the defective item?
FP REPLY: I'm sorry for the inconvenience but we have to have you send in the device first so we can process its return and verify its condition before shipping out a new one. There is unfortunately no way of getting around this protocol. If you would like to go ahead replace your device, please contact customer support and they will be able to process your request.FP REPLY: I'm sorry for the inconvenience but we have to have you send in the device first so we can process its return and verify its condition before shipping out a new one. There is unfortunately no way of getting around this protocol. If you would like to go ahead replace your device, please contact customer support and they will be able to process your request.
I agree with person above. Horrendous product quality and horrible customer service!
As of July '13 you had to pay to speak with their customer service rep. (They might have changed it recently). Nickel and Dimes a lot.
Potentially a couple of recent slickdeals account for propaganda.