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removing Total Defense Internet Security Suite V8 from a Windows Vista 64 bit machine

p_s_92 564 52 September 28, 2013 at 12:09 PM More Computer Associates Deals
Removing it from control panel as mentioned at
http://totaldefense.iyogi.com/?p=891 fails with an error message. I glanced at the video
https://www.youtube.com/watch?v=Nz9u4pPM51Q
but the URL www.urlhasbeenblocked.com/se8unstall mentioned in the video does not work.

Followed the link http://totaldefense.iyogi.com/?p=1056 but the link(http://remoteassist.ca.com:443/su...riptID=415) to remove Total Defense Internet Security Suite Version 8
also does not load a page.


The user thinks, it might have been bundled with some other program he might have installed.
Now, the program tells trial version is over so pay 99$ for renewal.

From http://answers.microsoft.com/en-u...09145d3b0a
it seems the problem has occurred many times

What else can be tried to remove Total Defense Internet Security Suite V8?

23 Comments

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#2
What is the error message..do any of these help?
http://totaldefense.iyogi.com/?cat=29&paged=5
scroll down and next page
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#3
The easiest way to remove any and all big virus', is to slave the hard drive.
Are you equipped to do so?
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#4
Your next best bet is to get into safe mode and use scanners like Malwarebytes and whatever AV program you have, as well as doing some manual deletions.
Are you familiar with the tricks used to find the virus files to manually delete them?
If you need to delete any files that are "protected". download and use Unlocker [filehippo.com] to do the job.
It'll delete anything. Be careful when installing to not land up with a toolbar or whatever.
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#5
if it won't come out nicely.

boot to cmd.

Then use good old dos cmds to del that folder, etc...but be careful.

If you can delete the folders in regular windows mode, then use ccleaner to help clean up the registry.


one other trick is to download and install the virus program again...then try to uninstall it after a reboot.
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#6
and try to uninstall it as Administrator.
This AV seems to need to have Parental Controls removed, maybe first.
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#7
Let's hope this was not from one of their rebates. (You don't have to install to get the rebates)
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Vague questions receive vague answers . . . . . .
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#8
Quote from repitall View Post :
What is the error message..do any of these help?
http://totaldefense.iyogi.com/?cat=29&paged=5
scroll down and next page
The error message is "The Set up program has failed to generate the uninstaller correctly. Please contact technical support"
It fails after 33%

I glanced at the links, but they don't work in this situation.

Thanks for your advice and time.
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#9
Quote from RockySosua View Post :
The easiest way to remove any and all big virus', is to slave the hard drive.
Are you equipped to do so?
The machine is a Toshiba laptop. Yes, I could take out the hard disk out, put it in an external enclosure, then diagnose it, but I wonder if this is worth that.

I wish there was some removal tool for it which can run and remove the application.
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#10
Quote from RockySosua View Post :
Your next best bet is to get into safe mode and use scanners like Malwarebytes and whatever AV program you have, as well as doing some manual deletions.
Are you familiar with the tricks used to find the virus files to manually delete them?
If you need to delete any files that are "protected". download and use Unlocker [filehippo.com] to do the job.
It'll delete anything. Be careful when installing to not land up with a toolbar or whatever.
Thanks, the machine is not infected with a virus(from your post it appears you feel the computer is infected). It has this shareware anti-virus Total defense internet security which now wants a renewal fee. So, this shareware needs to be uninstalled. The user already has installed Microsoft security essentials as the anti-virus program.

I appreciate your assistance and time.

Quote from DC View Post :
if it won't come out nicely.

boot to cmd.

Then use good old dos cmds to del that folder, etc...but be careful.

If you can delete the folders in regular windows mode, then use ccleaner to help clean up the registry.


one other trick is to download and install the virus program again...then try to uninstall it after a reboot.
Thanks, I will do those.
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Last edited by p_s_92 September 28, 2013 at 07:56 PM
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#11
Quote from repitall View Post :
and try to uninstall it as Administrator.
This AV seems to need to have Parental Controls removed, maybe first.
Thanks, the user told me that he tried to remove it as Admin. I will have to use remote desktop to see what is occurring on his side.

Quote from LiquidRetro View Post :
Let's hope this was not from one of their rebates. (You don't have to install to get the rebates)
No, the user does not know how he got that. He is 80+. It is likely something might have popped up and he might have clicked yes to install this inadvertently.
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Last edited by p_s_92 September 28, 2013 at 08:01 PM
#12
Why not try the chat on this page http://totaldefense.iyogi.com/?p=368

I don't like the sound of this:
" Precaution: Do not click the links for versions 2007, 2008 and 2009 on a Windows Vista 64bit computer. This could lead to a system crash." on this page http://totaldefense.iyogi.com/?p=1056

You may need to re-install it to remove it.
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#13
Quote from repitall View Post :
Why not try the chat on this page http://totaldefense.iyogi.com/?p=368

I don't like the sound of this:
" Precaution: Do not click the links for versions 2007, 2008 and 2009 on a Windows Vista 64bit computer. This could lead to a system crash." on this page http://totaldefense.iyogi.com/?p=1056

You may need to re-install it to remove it.
Thanks, will suggest the re-install option to the user. I doubt the chat representative would know more than what is suggested on their website and the video at https://www.youtube.com/watch?v=Nz9u4pPM51Q

As per http://answers.microsoft.com/en-u...09145d3b0a other people also did not get any useful help via e-mails so I doubt chat would be better. But, I will suggest that to the user.

I appreciate your advice and time.
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#14
Some AV programs (like Avast, for example) can only be removed in Safe mode with the company sponsored uninstaller, often called "remover", although I haven't found any mention of it on Google.
And you're right, I consider it a virus. Any program that holds you hostage for a renewal fee and needs the help of an Exocet missile to remove it, is a virus in my books.
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#15
If it's easy to slave the hard drive, you can manually delete every trace of the program.
When you boot the computer back up, make sure that the AV program is not set to boot up in msconfig, Services and Task Scheduler.
You can even delete it out of the registry, if you're comfortable doing that type of work.
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