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FreedomPop: Nationwide FreedomSpot Overdrive Pro 4G/3G MiFi Mobile Hotspot (Refurbished) + Wireless Internet for First Month (3GB) EXPIRED

yuugotserved 130,830 October 3, 2013 at 08:53 PM in Free Shipping (4) More FreedomPop Deals
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Promoted 10-04-2013 at 10:43 AM View Original Post
FreedomPop is offering their FreedomSpot Overdrive Pro 4G/3G MiFi Mobile Hotspot (Refurbished) + Wireless Internet for First Month (3GB) for $34.99. Shipping is free. Refer to our forum thread for additional details. Thanks yuugotserved

Note, to receive price above, you must uncheck "Roll over my unused data every month" in the shopping cart. See terms & conditions in shopping cart.

Original Post

Edited October 3, 2013 at 09:48 PM by DeividdoSama
FreedomPop. [freedompop.com]

Note, be sure to uncheck the "Roll over my unused data every month ($3.99)" checkbox during checkout

FreedomPop Nationwide Overdrive Pro 4G/3G Hotspot (Refurbished) + 3GB Wireless Internet for First Month [7eer.net]

$34.99 with free shipping

For more information, refer to the attached FAQ PDF file

479 Comments

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#31
Quote from FreedomPop View Post :
2GB 4G/3G is $19.99


Your booty is correct on all counts.
Can this device be used while it is charging? I would just like to plug it into an outlet or my car and leave it there.
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#32
So if I decide to cancel service in the future, does it still mean I get to keep the device? And are there any other charges associated with keeping the device, or do I need to return the device in order to prevent further charges?
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#33
Quote from ResidentPony View Post :
Ok, I'm in. I actually tried to get in on the first FreedomPop SD posted but had to cancel because the device didn't arrive before my trip. This time I hope it actually takes a while to ship since I'm traveling at the beginning of December.

I'll order in the morning, then I have to find that Conga line thread.

EDIT: And it makes sense for me to do rollover at least the first time, right? This way if the device gets here mid-October, I can still keep that 2GB for December. Or if I drop to the 500MB plan, will I lose the ability to drop down to 3G even for the original 2GB that were rolled over?
Rollover will let you rollover up to 500MBs of unused data each month for a total of 20GBs, so the 2GBs wont' be saved completely. If you drop to the 500MB, the promotional data will be lost so we suggest waiting until the towards the end of your cycle. I think your best bet is to add 10 Freedom Friends and use that 500MBs rollover each month, or you can just upgrade in Dec.

As long as you keep Rollover active for $3.99/mo, you won't lose the saved data.

Quote from achilles1001 View Post :
Can this device be used while it is charging? I would just like to plug it into an outlet or my car and leave it there.
Most definitely can be used while charging. Quite a few Sders have said they use it in their cars for GPS. Might want to keep it out of the sun if you park outside though, but I guess it'll be winter soon.
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#34
Quote from greensam88 View Post :
So if I decide to cancel service in the future, does it still mean I get to keep the device? And are there any other charges associated with keeping the device, or do I need to return the device in order to prevent further charges?
You can cancel the service in the future and keep the device, but if you cancel within 30 days and want a refund for it, you'll have to return it to us. But instead of cancelling, why not just drop down to our free plan so you can use it when you need it.
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#35
I had a FreedomPop device for about 8 months and ultimately returned it. The promise of free data is an alluring one, but what FreedomPop actually delivers may not be what you expect.

The most frustrating part of using FreedomPop service is that the signal acquisition time is slow, slow, sllllloooooooooooooow. Like 2-4 minutes slow. That doesn't sound like much, but combine it with the fact that 4G coverage can be super spotty even in well-populated areas, and it turns into a nightmare. One little blip in service and the device has to reconnect, taking minutes to do so. Once connected speeds were decent but that connection time got to be so maddening I ultimately gave up on FreedomPop.

Also, be prepared for a lot of sneaky tricks to get you to pay money and not a lot of customer service. Every time I would log in to check my usage, I'd be bombarded with another offer. "Protection" this and "alert" that. They actually want you to pay them money every month just so you can stay on top of your data.

The customer service is ridiculous. When I wanted to return my device I couldn't even find the address to send it to on the web page. You have to get an RMA number, and only then do they give you the secret return address. I then waited a month for my refund, which didn't show up. I contacted FreedomPop to see if they had received my device. Yup, they confirmed they had it. They just wanted an additional 2-3 weeks to verify the device was in good working order before they would process my refund. I waited an additional 6 weeks and still nothing! Had to contact them again to demand my money back (it's now been 10 weeks since I shipped the device back, c'mon guys!). Supposedly the refund is issued now but I won't be able to check for a few more days.

Oh, and there's no published customer service phone number anymore. I had to look back at my call records to find the number because it's not published on the website anymore, whether you're logged in or not. And they have so few customer service agents that you'll ALWAYS be on hold for several minutes when you want to talk to someone. I say several, because if you're on hold for more than 10 minutes, their system will just hang up on you!

Lastly, even though they advertise 500 MB free, you can only ever use 400 MB of that for free. To use the last 100 MB you MUST pay them a deposit in advance, even if you NEVER exceed the 500 MB cap. They want you to give them money 'just in case' you go over the 500 MB cap. This money will not be refunded even if you don't go over 500 MB, it can only be applied to future paid services.

In the end it was too much for me. Poor connection, loooooong reconnection times, too pushy on add-on services that don't actually mean much, artificial unpublished limits, and poor/non-existent customer service were all too much. I hope I get my refund eventually so that I don't ever have to deal with FreedomPop again.
Reply Helpful Comment? 0 0
#36
Quote from baliktad View Post :

Also, be prepared for a lot of sneaky tricks to get you to pay money and not a lot of customer service. Every time I would log in to check my usage, I'd be bombarded with another offer. "Protection" this and "alert" that. They actually want you to pay them money every month just so you can stay on top of your data.
We are a Freemium based service, and our hope is that users who are happy using our services would opt into one of our great paid services or a larger data plan. But, for the most part our users actually pay us nothing.

Quote :
The customer service is ridiculous. When I wanted to return my device I couldn't even find the address to send it to on the web page. You have to get an RMA number, and only then do they give you the secret return address. I then waited a month for my refund, which didn't show up. I contacted FreedomPop to see if they had received my device. Yup, they confirmed they had it. They just wanted an additional 2-3 weeks to verify the device was in good working order before they would process my refund.
We have recently grew our customer service team by 4x to make sure we're able to get everyone ample help. The return address for returns is actually the same place that it came from, but we do need an RMA number attached to each device. We share logistics partners with a lot of other companies and if a device is returned without the proper documentation, it can be very easily lost. We are also working with them to explore ways to shorten this time frame, but the largest hurdle is the time it takes to test the device. It can't be done by a computer and is done with the supervision of a person, so that time is hard to shorten.

Quote :
Oh, and there's no published customer service phone number anymore. I had to look back at my call records to find the number because it's not published on the website anymore, whether you're logged in or not. And they have so few customer service agents that you'll ALWAYS be on hold for several minutes when you want to talk to someone. I say several, because if you're on hold for more than 10 minutes, their system will just hang up on you!
We've actually created a slickdeal users hotline that is published in the FAQ section of this deal: (888) 714-7328 (M-F 9am-5pm PDT)

Currently with our larger customer support team, most calls are answered within 5 minutes, but there can be large peaks in the morning and when people start getting out of work at night.
Quote :
Lastly, even though they advertise 500 MB free, you can only ever use 400 MB of that for free. To use the last 100 MB you MUST pay them a deposit in advance, even if you NEVER exceed the 500 MB cap.
If automatic top up is disabled, accounts are suspended after a 100MB threshold to the limit is entered. Usually, it will be more like 450MBs and that is because there is a delay in data reporting for 4G WiMAX data. This is a limitation of Clear's network that Sprint also uses. If you want to use the 500MBs you can add an available credit balance of $2 or more or just add 10 Freedom Friends for another 500MBs per month that will give you a 1000MB data limit.
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#37
where does sprint 3g service rank among the players. Is it good enough for google voice..I do not get 4g and from the looks of things it ain't coming soon. I am very interested in your phone service though
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#38
Do you know how much longer Sprint is going to support WiMax?
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#39
Quote from rock304 View Post :
where does sprint 3g service rank among the players. Is it good enough for google voice..I do not get 4g and from the looks of things it ain't coming soon. I am very interested in your phone service though
There is a thread with SDers that are really well informed on smartphones etc. You might want to visit. If you do end up with our phone, we've already built a VoIP app experience, so you wouldn't need google voice. That's optimized to work on our phone with our network.

Quote from songverse View Post :
Do you know how much longer Sprint is going to support WiMax?
Sometime in 2015
Reply Helpful Comment? 0 0
#40
Quote from FreedomPop View Post :
There is a thread with SDers that are really well informed on smartphones etc. You might want to visit. If you do end up with our phone, we've already built a VoIP app experience, so you wouldn't need google voice. That's optimized to work on our phone with our network.
I use the phone so little that pageplus $10.00 for 4 months plan is expensive [by the minute]

can i use this hot spot device to access the internet on 3g and use google voice thanks
Reply Helpful Comment? 0 0
#41
Quote from FreedomPop View Post :
There is a thread with SDers that are really well informed on smartphones etc. You might want to visit. If you do end up with our phone, we've already built a VoIP app experience, so you wouldn't need google voice. That's optimized to work on our phone with our network.


Sometime in 2015
So, I cant use this device after 2015?
Reply Helpful Comment? 0 0
#42
Quote from baliktad View Post :
I had a FreedomPop device for about 8 months and ultimately returned it. The promise of free data is an alluring one, but what FreedomPop actually delivers may not be what you expect.

The most frustrating part of using FreedomPop service is that the signal acquisition time is slow, slow, sllllloooooooooooooow. Like 2-4 minutes slow. That doesn't sound like much, but combine it with the fact that 4G coverage can be super spotty even in well-populated areas, and it turns into a nightmare. One little blip in service and the device has to reconnect, taking minutes to do so. Once connected speeds were decent but that connection time got to be so maddening I ultimately gave up on FreedomPop.

Also, be prepared for a lot of sneaky tricks to get you to pay money and not a lot of customer service. Every time I would log in to check my usage, I'd be bombarded with another offer. "Protection" this and "alert" that. They actually want you to pay them money every month just so you can stay on top of your data.

The customer service is ridiculous. When I wanted to return my device I couldn't even find the address to send it to on the web page. You have to get an RMA number, and only then do they give you the secret return address. I then waited a month for my refund, which didn't show up. I contacted FreedomPop to see if they had received my device. Yup, they confirmed they had it. They just wanted an additional 2-3 weeks to verify the device was in good working order before they would process my refund. I waited an additional 6 weeks and still nothing! Had to contact them again to demand my money back (it's now been 10 weeks since I shipped the device back, c'mon guys!). Supposedly the refund is issued now but I won't be able to check for a few more days.

Oh, and there's no published customer service phone number anymore. I had to look back at my call records to find the number because it's not published on the website anymore, whether you're logged in or not. And they have so few customer service agents that you'll ALWAYS be on hold for several minutes when you want to talk to someone. I say several, because if you're on hold for more than 10 minutes, their system will just hang up on you!

Lastly, even though they advertise 500 MB free, you can only ever use 400 MB of that for free. To use the last 100 MB you MUST pay them a deposit in advance, even if you NEVER exceed the 500 MB cap. They want you to give them money 'just in case' you go over the 500 MB cap. This money will not be refunded even if you don't go over 500 MB, it can only be applied to future paid services.

In the end it was too much for me. Poor connection, loooooong reconnection times, too pushy on add-on services that don't actually mean much, artificial unpublished limits, and poor/non-existent customer service were all too much. I hope I get my refund eventually so that I don't ever have to deal with FreedomPop again.
Quote from FreedomPop View Post :
We've actually created a slickdeal users hotline that is published in the FAQ section of this deal: (888) 714-7328 (M-F 9am-5pm PDT)

Currently with our larger customer support team, most calls are answered within 5 minutes, but there can be large peaks in the morning and when people start getting out of work at night.
It's helpful to have your phone number in the Wiki of a Slickdeals thread for the users here, but how are your other customers/prospective customers supposed to call you?

Why don't you have your phone contact info. listed on your website like other merchants do???

That doesn't inspire much confidence.
Reply Helpful Comment? 0 0
#43
Quote from calistyle View Post :
It's helpful to have your phone number in the Wiki of a Slickdeals thread for the users here, but how are your other customers/prospective customers supposed to call you?

Why don't you have your phone contact info. listed on your website like other merchants do???

That doesn't inspire much confidence.
We do have a General Support number 888 743 8107 and it's located on our website, and on your credit card billing statement if you have a question. We just created this number specifically for slickdeal users and their questions.

Quote from rock304 View Post :
I use the phone so little that pageplus $10.00 for 4 months plan is expensive [by the minute]

can i use this hot spot device to access the internet on 3g and use google voice thanks
Got it. You can use 3G to make phone calls. You'll have to test it out yourself for quality since it really depends on location.
Reply Helpful Comment? 0 0
#44
Quote from baggy123 View Post :
So, I cant use this device after 2015?
The 4G capabilities of this device will be stopped, but we hope that we'll be able to find a way to keep you as a user, especially if you were happy using our services.
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#45
Quote :
Got it. You can use 3G to make phone calls. You'll have to test it out yourself for quality since it really depends on location.
Thanks very much
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