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FreedomPop Freedom Hub Burst Home Broadband Device and Service (Refurbished) - $49.99 + FS - EXPIRED

Fainthearted 54 October 7, 2013 at 01:05 PM in Internet & Websites (4) More FreedomPop Deals
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Last Edited by Fainthearted October 11, 2013 at 12:52 AM
Groupon [groupon.com] is offering FreedomPop's Freedom Hub Burst Home Broadband Device (Manufacturer Refurbished) and Service for $49.99 + Free Shipping. Regular price is $99.99. Limited time and quantity! Expires 10/10/2013 10 pm PST.

You get 1 gb internet (1.5 Mbps) free every month. (Opt: High Speed Internet - 12 Mbps)
No inactivity fee.
WiMAX coverage dependent (Thanks Jon)
Just some of the few replies from Freedompop:
"We give more data for the Hub device because it is geared primarily for home use where users do not have the option of free WiFi and will likely be using a desktop or laptop computer."
"You can absolutely sign up for more than one device, but you will need a separate email to create individual accounts for the devices."
"We did decide to change our policy in direct response to customer feedback. We're not sure if you've visited our blog but we did start a campaign to update some of our practices and policies in June. We also became activate on slickdeals around the same time which is about 5 months ago to provide the best and most accurate information that we could to users and people who were interested. So far, we think its been a great experience for us and for users. I don't think any other companies or brands are really looking at this community for feedback or dealing any customer service issues here either. It's really something completely new and we hope that other merchants might try to take the time in the future. http://blog.freedompop.com/we-are-listening/"
"We really hope to be able to offer larger plans that are affordable and will support users with larger data needs in the future. Right now we're not a large enough company, but we're growing and getting into the smartphone business, so we hope that one day soon, we'll be a big enough player to get you that bigger home plan. Thanks for thumbing it up anyways! "

*Please tell me if there's anything I am missing in my post. I'm still new at this. Thanks!*

135 Comments

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#46
Quote from GIRay View Post :
Because most people use more data at home than people on the go.
I can use about 100 GB monthly for Netflix movies and youtube videos
Ummm. Yeah, that makes sense. They give away more because people use more. That's how you run a business.
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#47
Quote from santiagoanders View Post :
Ummm. Yeah, that makes sense. They give away more because people use more. That's how you run a business.
They give away more because they have buckets of it, cheap, and they know approximately 45% of the customers will go over the limit and pay. That's lucrative enough until they find out what to do when wimax meets its end.
Cool
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#48
Quote from oldlady View Post :
They give away more because they have buckets of it, cheap, and they know approximately 45% of the customers will go over the limit and pay. That's lucrative enough until they find out what to do when wimax meets its end.
Cool
They have more stationary data than mobile data? How so?

The home unit and the mobile units use the same damn towers and the same damn data.

I asked why give more data for the home units vs the mobile units? Is it because the home units do not disrupt the network via handover to other cells? If they do not place restrictions on the home unit, then I could just use it as my mobile unit, assuming I have some way to power it on the go. It probably has better receive diversity (more antennas) and higher transmit power too.
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#49
Is anyone else troubled by the fact that FreedomPop always seems to be selling refurbished units? It seems like they must have a very high failure rate or something.
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#50
delete
Last edited by Rangerwolf October 7, 2013 at 09:31 PM
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#51
nevermind.
Last edited by oldlady October 8, 2013 at 06:36 AM
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#52
Quote from ai2160 View Post :
May be they changed their policy because there was such an outcry. If you have done business with them 2 months ago, before they started this publicity campaign on slickdeals with couple of new accounts, you would have known how horrible they really are. And which part of advertising a VOIP device as phone is reputable again? Are we to believe they have higher standards now?
We did decide to change our policy in direct response to customer feedback. We're not sure if you've visited our blog but we did start a campaign to update some of our practices and policies in June. We also became activate on slickdeals around the same time which is about 5 months ago to provide the best and most accurate information that we could to users and people who were interested. So far, we think its been a great experience for us and for users. I don't think any other companies or brands are really looking at this community for feedback or dealing any customer service issues here either. It's really something completely new and we hope that other merchants might try to take the time in the future.

http://blog.freedompop.com/we-are-listening/
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#53
Quote from titewad View Post :
Why can't we see the coverage without providing an email address? It has no bearing on coverage, and I am not interested in being solicited.

I will only provide an email address if coverage is available and I sign up for service.

Same applies to the phone service.
Since we are an MVNO, you could just go directly to our provider's websites like Clearwire 4G WiMAX or to Sprint's, but you'll really miss out on exclusive offers that we send out via email. We once had a flash hotspot sale that sold out in minutes.
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#54
Quote from dash700 View Post :
I wish FreedomPop was offering a real Broadband Wireless plan. Even 10GB plan is just too easy to burn through on a month where you watch a lot of Amazon Prime shows. I hate Comcast and would gladly pay $50/month or so for a ~100GB/month plan. Especially for a device that you could take with while traveling. Thumbed up anyway for free broadband.
We really hope to be able to offer larger plans that are affordable and will support users with larger data needs in the future. Right now we're not a large enough company, but we're growing and getting into the smartphone business, so we hope that one day soon, we'll be a big enough player to get you that bigger home plan. Thanks for thumbing it up anyways!
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#55
Quote from Damocles View Post :
i've had a pretty good experience with FP. in the big picture, there is not a lot of money up front. they stopped the $1 no-use fee, which was annoying when i discovered it six months later. and i rarely visit the web page, so i don't get non-stop pressure to upgrade. i don't have coverage at my house (it literally skips my block) but that is not FP's fault, and i don't need coverage at my house, the one place i have wifi.

for our emergency usage, 500 MB (free upgrade to 1 GB with referrals) is plenty. no media streaming of any kind. occasional google maps and gmail checking. i've never experienced the "exaggerated usage" that some people claim.

but i have not recommended it to my parents. i feel you need a certain level of tech skill to feel confident you are not getting screwed. and it takes some effort to turn things on, connect when you need it, keep them charged, etc. it passes the wife test, but not the mom test :-). again not FP's fault, just a consequence of trying to cobble together free services to save a nickel.
Hey there, thanks so much for taking the time to share! We are really making strides and we hope that one day we'll be able to get you something that will pass the mom test. We really appreciate the understanding too. We are starting something completely new and we're definitely learning everyday on how we can improve. If you want to nab yourself some free data, feel free to leave us your email address via pm. Have a good one!
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#56
Quote from vnangia View Post :
I think it's a question of expectations - I have had some shady things happen with my FreedomPop account. Two that come to mind are that despite turning off the feature to automatically pay for data I was charged about $30 in July (not sure for what, since I didn't exceed my limit because I was out of the country, with the device); and, FreedomPop actively switching back the Auto Top-Off back on again and again. The problem solved itself when I had to cancel the associated credit card.

That said, for the most part, technically it has been flawless. I was thinking about getting this to serve as a backup. Maybe.
That does seem like an odd experience. We don't have anyway for our system to automatically toggle a single users auto top off on and off. It has to be done through the account. A customer service agent wouldn't even be able to do it either unless they knew your account information. Perhaps the charges were for the auto renewal of a data plan? It also wouldn't be able to acquire a signal outside of the US to use data to exceed the data plan and top up.

Quote from dave209 View Post :
You phased out the fee for just new customers or all including existing customers?
Send us over your email via pm and we can see what's going on with your account
Last edited by FreedomPop October 7, 2013 at 10:05 PM
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#57
I actually bought this a while back at full price and gave it to my parents. Taught them how to use Android tablets. They started listening to internet radio, watching news and movies on the internet. They quickly outgrew what this could offer, as there was nothing above the 10GB plan. Eventually, i had to get them DSL instead. Now I passed this on to my mother in law. She is learning how to use the ipad and starting to use the internet. I expect she will outgrow this as well. This is an excellent tool to introduce folks, especially senior folks, to the tablet/internet world. BTW, I also use their MiFi on the go and just signed up for their free voice/text/data plan for my daughter. All in all, both this and the MiFi products are as advertised and I am quite happy with them. You just need to understand the limitations and work with/around it. Thumbs up for me, especially at around 1/2 of the price for the device.
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#58
Quote from thchan View Post :
I actually bought this a while back at full price and gave it to my parents. Taught them how to use Android tablets. They started listening to internet radio, watching news and movies on the internet. They quickly outgrew what this could offer, as there was nothing above the 10GB plan. Eventually, i had to get them DSL instead. Now I passed this on to my mother in law. She is learning how to use the ipad and starting to use the internet. I expect she will outgrow this as well. This is an excellent tool to introduce folks, especially senior folks, to the tablet/internet world. BTW, I also use their MiFi on the go and just signed up for their free voice/text/data plan for my daughter. All in all, both this and the MiFi products are as advertised and I am quite happy with them. You just need to understand the limitations and work with/around it. Thumbs up for me, especially at around 1/2 of the price for the device.
Quote from FreedomPop View Post :
Hey there, thanks so much for taking the time to share! We are really making strides and we hope that one day we'll be able to get you something that will pass the mom test. We really appreciate the understanding too. We are starting something completely new and we're definitely learning everyday on how we can improve. If you want to nab yourself some free data, feel free to leave us your email address via pm. Have a good one!
Quote from Damocles View Post :
i've had a pretty good experience with FP. in the big picture, there is not a lot of money up front. they stopped the $1 no-use fee, which was annoying when i discovered it six months later. and i rarely visit the web page, so i don't get non-stop pressure to upgrade. i don't have coverage at my house (it literally skips my block) but that is not FP's fault, and i don't need coverage at my house, the one place i have wifi.

for our emergency usage, 500 MB (free upgrade to 1 GB with referrals) is plenty. no media streaming of any kind. occasional google maps and gmail checking. i've never experienced the "exaggerated usage" that some people claim.

but i have not recommended it to my parents. i feel you need a certain level of tech skill to feel confident you are not getting screwed. and it takes some effort to turn things on, connect when you need it, keep them charged, etc. it passes the wife test, but not the mom test :-). again not FP's fault, just a consequence of trying to cobble together free services to save a nickel.
Same boat. Looking for "faster" internet for the parents, but not sure.

I have the hotspot, but afraid they won't 'pay attention', and thus haven't had them use.
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#59
Quote from FreedomPop View Post :
Sprint won't be phasing out WiMAX until 2015, which gives us plenty of time to figure out a good way to get you transitioned from WiMAX to LTE. If you're with FreedomPop, we won't just leave you out in the cold.
Quote from bjoyful View Post :
What happens after Sprint phases out Wimax? Will my Hub become useless?
Quote from bjoyful View Post :
I appreciate for your reply. What I was wondering was can I still use my Hub for LTE or will I have to buy a new device? Thank you.
Quote from FreedomPop View Post :
Update* sorry for the confusion. The Hub's isn't a 4G/3G device and is not LTE capable. It's only 4G WiMAX capable
Hmm, 2015? A year's use?
$29.99 and we'll call it a SD. Smilie

Any coupons for groupon?

I just don't like that this is going to be a paper weight come 2015. And I can't even resell this can I?
Last edited by Samwise Gamgee October 7, 2013 at 11:57 PM
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#60
So, I bought this. Since I bought it through Groupon, how am I going to go about activating it and setting up billing, etc?
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