to octanevpn customers....are you experiencing vpn timeout? I was happily surfing on vpn when suddenly I'm disconnected from vpn. I use vpn to hide my useragent browser and prevent upsell message. After surfing 10-20 minutes, the upsell messages will appear, indicating that I'm no longer hiding with vpn. This never happen to my other existing vpn provider.
Created a few tickets with log to cs and still waiting for reply.
Last edited by green_key; 10-20-2013 at 10:47 AM..
Will rep for useful information. I feel generous today
"I got mine" = great deal, you snooze you lose.
"I didn't get mine" = scummy SDers...didn't wait for me.
How long does it take to get refund back from octanevpn? I cancel after 5 days, and still waiting for them to refund after 1 week.... what are other's experience?
update 10/31: it's been more than 1 week since I cancel (within 5 days of signup) ...no refund yet.....what is going on?
update 11/2: nada...no call return, no email reply, no refund...almost 2 weeks now...starting to irritate me..
I started paypal refute...and they wanted refunded only $28.82 because of "adjustment fees" of $1.17....what is that?
update 11/5: got my full refund after complain about adjustment fees.... lesson learned.
Summary: if it worked for you, then fantastic. If not, good luck getting any response from them until starting dispute. So, use a good customer oriented payment method. Bitcoin is probably not a good idea.
Last edited by green_key; 11-06-2013 at 12:47 PM..
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