Regarding my one remaining question from last night (above) to which I did no yet receive a reply:
Do I need to sign up for the 'American Express Serve' card or the 'American Express Serve with ISIS' Card?
There are two versions to choose from https://www.serve.com/?intlink=us...h-benefits.
I believe the correct one is, ironically, the first one without 'ISIS' written on the Serve card?
thanks again for all the helpful replies so far!
When I applied for the Serve Card through ISIS, they sent me the "Serve with ISIS" card. Just follow the process so that you can get the 20% cashback.
...I've been looking for reps in all the wrong places, looking for reps in tooooo many faces...
If you know another person who already has an activated serve account they can send you money to your serve. More than 500 too. I had to do this for my brother just yesterday.
And did you go through the verification link in the email Amex sent you after signing up for a serve account? I assume so since I don't think you can log into your account online without doing so.
So in case I understand, did you have a virtual ISIS card or a temporary card from CVS? I have someone who can send me the money from Serve (I believe that sending money from Bluebird will work too just in case anyone wants to know.). Then I have them send me the $1000 and that will work without a physical card?
1. Purchased temporary Serve card from CVS and added my funds on there right at the store.
2. I set up the Serve account online and linked it to the temporary card.
3. I created an ISIS account.
4. Activated NFC on phone (had disabled it).
5. My problem is with linking my temporary Serve card to my ISIS account:
When I click on 'add account' within the ISIS app, I get redirected to the Serve website.
I successfully log in to Serve on the phone's browser.
However, since I have not received my permanent card, I can't 'activate' the permanent card.
I assume I need to call in to do a partial activation so that the Serve linking to ISIS can take place???
I get stuck in a loop since ISIS, as a result, is not seeing my Serve card...
How did others get around this annoying loop without having the permanent card yet (takes 7 - 10 days to receive).
I thought I read something about partial activation over the phone?
Hopefully someone can clarify.
(first time it did not like my security question answer even though I typed it in correctly - I changed it to a different format - less words - and that worked)
On phone with Serve support now. They are telling me I was supposed to sign up for Serve through ISIS...
Edit 2 - I see the OP's Serve link had an ISIS referral at the end of the URL.
Guess one of the follow-up posts someone made, trying to help me, did not include the referral link...
Looks like I am screwed, but phone support is trying to see if the temp Serve card can still be linked to ISIS after signing up from Serve.com WITHOUT the ISIS referral link.
If there is a trick I am missing, let me know.
Edit 3: Serve rep is connecting me with ISIS support since she said I SHOULD be able to link my temporary card to my ISIS account.
Last edited by lighterwallet; 02-26-2014 at 01:25 PM..
This worked for people with existing Serve accounts as well.., just that they wouldn't have gotten the additional Carrier specific bonus (TMo-$25, ATT-$50, VZW-$40)
See my Edit 3 above (must have crossed your update).
In short, the Serve support rep corrected herself after consulting with colleagues / IT support (see my Edit 3 above from earlier) and said it should be possible.
She gave me the extra mobile provider credit (already showing up in my Serve account).
Then she transferred me to ISIS Support
Bottom line is that I was still logged into Serve on my other computer. I logged off Serve on my computer (forgot I was even logged in) and then after one (or at most two) more tries via my mobile browser, I was able to successfully add my Serve card to ISIS.
I just received the Serve e-mail (took 7 mins or so) confirming that my Serve card is linked to ISIS.
Off to do shopping now.
THANKS AGAIN to the OP for this deal and all those who helped.
Steps I performed:
1) Bought temp Serve card from CVS and loaded it up with $xxx.
2) Registered for Serve online, being sure to link the temp Serve card to my Serve account by selecting Yes to "did you purchase a temp card" (don't quote me on exact wording) and entering my temp card details (as prompted).
3). Signed up for ISIS on mobile phone (already downloaded app earlier)
4) Made sure to turn on NFC in order for actual purchases to work (not needed right now but so you don't have to do it in the store when waiting on line to pay for purchases using ISIS Walet)
5) Linked Serve to ISIS using the 'add a card' (as someone had noted.
BE SURE YOU ARE NOT ALREADY LOGGED ONTO SERVE ON ANOTHER BROWSER, OTHER TAB OR OTHER COMPUTER or this 'adding card' will not work and will end up being frustrating.
Step 5 was my only issue. I forgot I was already logged onto Serve on my computer (from when I registered an hour earlier). There was no warning to check for this and no error message, but the helpful ISIS rep asked me if I was logged in elsewhere which jogged my memory.
Last edited by lighterwallet; 02-26-2014 at 02:01 PM..
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