Checked with giftcard mall was active. Turns out I had a noobie cashier who scanned the center barcode instead of the upper right
Same thing happened to me. Scanned my card and told me there was no balance. Uhhh, what?! There should be $100 on there! Had another cashier check and sure enough, my cashier was scanning the wrong barcode. It did have a $100 balance.
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