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Amazon canceling orders with Subscribe and Save then creating new orders with promotions removed & not alerting customer

DMUE 992 385 December 4, 2013 at 11:13 AM in Services
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Last Edited by DMUE December 4, 2013 at 11:16 AM
I know this is not the right forum for this, but I wanted to alert people. My Subscribe and Save orders for this month started shipping. I was looking at the shipping emails and one of the items prices did not look right. I went and looked at the original order confirmation email and the applied promotions were different. This made the final price about $3 higher.

After some more comparison I noticed that the order number was also different. This is the first time I have ever ordered this particular item so I know that there is no mistake on my part. I did a chat with an Amazon rep and they verified the original order was canceled and the new order was created with less discounts. I never made any changes to this order and never received any alert to a change. I find this very disturbing and question the legality.

I recommend everyone check their orders and please let me know if the same thing happens to you.
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Community Wiki

Last Edited by macallik86 December 15, 2013 at 07:59 AM
Normal S&S
  • 1st S&S order is listed in "Open Orders/Your Orders" section in my account. Coupons/promos are correct for your first order.
  • Active S&S subscription is listed with your next fulfillment 1-6 months later listed.



What Amazon is doing:
  • 1st S&S order is canceled and "ghosted" i.e. after a certain time the canceled order will disappear from "Open Orders/Your Orders" section in my account.
  • Active S&S subscription is listed with your next fulfillment sooner than what you want. Coupons/promos are removed.

BEFORE CRYING FOUL:

-Read Amazon's S&S T&Cs [amazon.com] so you're sure you understand what risks you take by placing a S&S order. Amazon discloses risks related to pricing, coupons, substitutions, etc.
-Be sure you didn't change your delivery date. Doing so cancels the old order and places a new one.
-Note that coupons expire. Make sure yours hasn't.
-Remember that prices change over time. The price quoted at the time an order is generated is valid, but subsequent shipments will be charged prices when those orders are processed. You agree to this when you subscribe.



-Do not change the delivery date if you want the price/discount of your original invoice!

-Cancel if out of stock?

Quote from koby333 View Post :
wow Amazon scamming their customers and caught red handed. Shame on them
Quote from kingcako :
large text with sentiment of outrage and disdain
My Theory on recent purchases:

https://slickdeals.net/forums/showpost.php?p=64211988&postcount=185


Remember that the person who answers your phone/email is NOT the person responsible for your situation. No need to rage on the lowest common denominator

311 Comments

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Joined Aug 2011
L8: Grand Teacher
3,197 Posts
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#3
thanks for the heads up. I will check right now, although not sure how you would argue it with CS.

might just be you tho.
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#4
I've had this happen in the past. CSR was able to take care of it.
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#5
are you using the same promos under multiple accounts? I noticed when amazon limited the Canon printers (MX922) to 1 per person if I ordered it under another email account they cancelled the orders for the extra units under the separate accounts.

So they are getting a bit more sly to say the least.
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Joined Sep 2007
Lord Baron of Sealand
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#6
Quote from lantzuh View Post :
thanks for the heads up. I will check right now, although not sure how you would argue it with CS.

might just be you tho.
By showing your original confirmation email, maybe? IDK.
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Joined Aug 2011
www.NevesNET.com
1,231 Posts
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#7
they can't legally do this... hummm
my ss ships in 3 days, I do have that $0.01 conditioner in it, let's see if they want to monkey around with it
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#8
Mine are still good, but I did notice that a lot were cancelled over the last few months. Seems they are changing the products they carry or something. No more peanut butter there, or the instant mashed potatoes I used to get from them.
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#9
Positive they would need to check with the customer before ever practically ringing the customer up with a different order, let alone for a different price. Thanks for the heads up.
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#10
Quote from mychaelp View Post :
Mine are still good, but I did notice that a lot were cancelled over the last few months. Seems they are changing the products they carry or something. No more peanut butter there, or the instant mashed potatoes I used to get from them.
That's why I never feel bad about cancelling after my first S&S order has shipped. If I don't do it, they'll eventually do it to me.
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Joined Dec 2009
L5: Journeyman
992 Posts
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Original Poster
#11
Quote from wizard7926 View Post :
By showing your original confirmation email, maybe? IDK.
I showed the rep my original confirmation email and they said there was nothing they could do.
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Joined Nov 2013
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#12
maybe its an extra charge to build the drones

http://1.bp.blogspot.com/-Vq6n2tT...drones.jpg
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Joined Dec 2009
L5: Journeyman
992 Posts
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Original Poster
#13
Quote from fvpawli View Post :
are you using the same promos under multiple accounts? I noticed when amazon limited the Canon printers (MX922) to 1 per person if I ordered it under another email account they cancelled the orders for the extra units under the separate accounts.

So they are getting a bit more sly to say the least.
Nope, I only bought this item under one account and it was the first time I have purchased this particular item.
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#14
Dammit, they cancelled 4 of my items just recently. Oh wait, they were the same item.
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#15
I had this exact same thing happen the past 2 months. It seemed to happen after I changed my S&S delivery date for each month. Numerous items ended up with promotions removed and/or prices that were hard to figure out. But actually it seemed like I ended up getting some things for cheaper in the end. It was just nearly impossible to come up with where the prices came from. Most of my small S&S items were paid for using GC credit, but some also were on my CC making things even more confusing. I chatted twice and got some small credit, but the CSR's both time were absolutely clueless and it was a big hassle. Everyone should definitely check their S&S prices, especially items that were ordered with promotions.
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