Amazon canceling orders with Subscribe and Save then creating new orders with promotions removed & not alerting customer
Thread DetailsLast Edited by DMUE December 4, 2013 at 11:16 AM
After some more comparison I noticed that the order number was also different. This is the first time I have ever ordered this particular item so I know that there is no mistake on my part. I did a chat with an Amazon rep and they verified the original order was canceled and the new order was created with less discounts. I never made any changes to this order and never received any alert to a change. I find this very disturbing and question the legality.
I recommend everyone check their orders and please let me know if the same thing happens to you.
- 1st S&S order is listed in "Open Orders/Your Orders" section in my account. Coupons/promos are correct for your first order.
- Active S&S subscription is listed with your next fulfillment 1-6 months later listed.
What Amazon is doing:
- 1st S&S order is canceled and "ghosted" i.e. after a certain time the canceled order will disappear from "Open Orders/Your Orders" section in my account.
- Active S&S subscription is listed with your next fulfillment sooner than what you want. Coupons/promos are removed.
BEFORE CRYING FOUL:
-Read Amazon's S&S T&Cs so you're sure you understand what risks you take by placing a S&S order. Amazon discloses risks related to pricing, coupons, substitutions, etc.
-Be sure you didn't change your delivery date. Doing so cancels the old order and places a new one.
-Note that coupons expire. Make sure yours hasn't.
-Remember that prices change over time. The price quoted at the time an order is generated is valid, but subsequent shipments will be charged prices when those orders are processed. You agree to this when you subscribe.
-Do not change the delivery date if you want the price/discount of your original invoice!
-Cancel if out of stock?
Quote from kingcako :large text with sentiment of outrage and disdain
Remember that the person who answers your phone/email is NOT the person responsible for your situation. No need to rage on the lowest common denominator