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Newegg: Users Have Reported Compromised Accounts

papasteves02 542 1,317 December 14, 2013 at 09:15 AM in Chat
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Last Edited by papasteves02 January 9, 2014 at 12:30 PM
Out of respect for the OP’s request, we have removed the original content of this thread.
A few users have reported that their accounts on Newegg were compromised. We have no official statement from Newegg on the situation. For the time being, we would recommend double checking your account history, statements, and changing your password.
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Last Edited by fargoadvice January 12, 2014 at 12:05 AM
Quote from NeweggSupport View Post :
Dear fargoadvice,

We are very sorry to hear about this situation. By looking at your report, it seems like your account was hacked into; however, this does not necessarily mean that the Newegg's security was breached. In fact, we researched this internally and we confirmed that our data security has not been breached or compromised. We can certainly confirm that the agent communicated incorrect information; not a large portion of accounts were hacked into.

We will use this information for training purposes and internally address this directly to the agent.

For more information on data security, please click on the following link: http://bit.ly/14yg50I). You may also access our FAQ page, to contact us by clicking on the following link: http://bit.ly/1bUZ86i.

Please know that we are here to help! Please email us to Wecare@newegg.com and we will be happy to further review the account details.

Newegg Support


Use the email alerts settings on your CC to tell you whenever a charge is made, or a charge over $x00. You'll know almost immediately that your card has been used.

Some CC companies are better than others, but the last one I did let you get alerts by

- amount
- non-US
- gas station - seems fraudsters like to start there, testing?
- card not present

So you can easily set something up that flags fraud situations without getting too much for normal transactions.

That protects you in a way that changing CC numbers can't even remotely come close to.


Original Post:


<< REMOVED ORIGINAL POST CONTENTS AT THE REQUEST OF OP >>

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Joined Sep 2007
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#3
I checked my account and nothing has been changed. I didn't have saved payment information either. But thanks for the heads up.
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#4
This is more appropriate and would get more views in Deal Talk. MA'd so it may be moved.
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#5
nothing odd on my acocat
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Joined Feb 2013
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#6
Quote from b67 View Post :
nothing odd on my acocat
nothing odd with my acocat either
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#7
Deleted
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Last edited by jth182 December 14, 2013 at 07:55 PM
#8
"...we are doing are best to catch all fradulent transactions."

Wow. Facepalm
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#9
logged in to see my account but got this when checking for account details:

Thank you for visiting Newegg.com. We are truly sorry for any inconvenience but we are currently experiencing problems on our server. Please try again at a later time.

If you have any questions, please contact us and our helpful staff will alleviate any concerns you may have.
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#10
Just logged in to my account. Everything seems fine on my end.
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#11
Just removed all my Payments from Newegg to be safe. Haven't shopped there in quite some time anyway.
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#12
Thanks for the heads up!
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#13
Glad I don't have my payment info saved at NewEgg. Entering it every time is a hassle, but worth it.
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#14
Someone just hacked my newegg account and ordered 1 x($1799.00) Apple MacBook Pro with Retina Display ME866LL/A In [newegg.com]
$1799.0. They changed the shipping address to this

Hyen
9842 Bolsa Ave
Ste 101
Westminster, CA 92683
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#15
Quote from rogere View Post :
nothing odd with my acocat either
Cool! thought I was the only one that had an exotic acocat!
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