Forum Thread

Lenovo U310 ideapad stuck in sleep mode and not showing anything but a black screen

tly504 208 32 December 20, 2013 at 05:16 PM
Hi, I was wondering if anybody could assist me.

My lenovo U310 touch ideapad is stuck in sleep mode, basically. It isn't showing anything but a black screen when I hit the power button to turn it back on, and when I hit the power button to force it to shut down, it just goes back into sleep mode. I have it plugged in, and it's charging, but I can't get the usual startup screen to type in my password. I am running on Windows 8. Any help would be apprenticed!

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#2
Quote from tly504 View Post :
Hi, I was wondering if anybody could assist me.

My lenovo U310 touch ideapad is stuck in sleep mode, basically. It isn't showing anything but a black screen when I hit the power button to turn it back on, and when I hit the power button to force it to shut down, it just goes back into sleep mode. I have it plugged in, and it's charging, but I can't get the usual startup screen to type in my password. I am running on Windows 8. Any help would be apprenticed!
This happens from time to time.
As you already know, it's stuck in hibernation and the only way out of it is to clear the ram.
To do that, you need only remove the ram and reinstall it and then reboot.
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#3
Quote from RockySosua View Post :
This happens from time to time.
As you already know, it's stuck in hibernation and the only way out of it is to clear the ram.
To do that, you need only remove the ram and reinstall it and then reboot.

Thank you! How do you remove the ram and clear it? I am not familiar with doing this...and as you can tell, not good with technology haha
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#4
Quote from tly504 View Post :
Thank you! How do you remove the ram and clear it? I am not familiar with doing this...and as you can tell, not good with technology haha
Most laptops have have a small plate on the bottom that can be removed to change the ram, but the new Ultrabooks are made to be light and compact, so it has one solid base.
I didn't realize this at first and am a bit concerned about you attempting this job, if you are not equipped nor experienced.
BTW: Here's a video of a guy removing the back plate [youtube.com], and he ain't doing so good, lol.
I'm trying to think of another way to fix this problem without you having to dismantle your machine.
I'll be back shortly.
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#5
Quote from RockySosua View Post :
Most laptops have have a small plate on the bottom that can be removed to change the ram, but the new Ultrabooks are made to be light and compact, so it has one solid base.
I didn't realize this at first and am a bit concerned about you attempting this job, if you are not equipped nor experienced.
BTW: Here's a video of a guy removing the back plate [youtube.com], and he ain't doing so good, lol.
I'm trying to think of another way to fix this problem without you having to dismantle your machine.
I'll be back shortly.
Thanks so much! If I do remove the ram, will I lose any pictures or documents? I wasn't expecting this problem, so I do not have things backed up.
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#6
There is another trick to doing this, by removing the battery, which unfortunately, is also under the back plate.

When you press the power button to force it to shut down, are you talking about one touch on the power button, or holding it depressed for 5 or 6 seconds?
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#7
Quote from RockySosua View Post :
There is another trick to doing this, by removing the battery, which unfortunately, is also under the back plate.

When you press the power button to force it to shut down, are you talking about one touch on the power button, or holding it depressed for 5 or 6 seconds?
Both. I'm getting frustrated with it.
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#8
Quote from tly504 View Post :
Thanks so much! If I do remove the ram, will I lose any pictures or documents? I wasn't expecting this problem, so I do not have things backed up.
The only things you can lose are those that you were using in your last session.
For instance, if you had a word document that you were working on and it wasn't saved, it would be lost.
Do you know what I mean?
All your other data is 100% safe, as it is all saved on the hard drive.
Ram just holds temporary stuff.
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#9
Quote from tly504 View Post :
Both. I'm getting frustrated with it.
I hear ya.
I've got an Ultrabook open here as we speak, and I can tell you that the first time an Ultrabook is taken apart, it's a bit nerve wracking as you have to apply more pressure than you'd think it can take without breaking.
After seeing that video clip, I get the impression that your model is a bit tougher than the average.
I'm not trying to discourage you.
I just want you to know what you're up against.
I can tell you that I frequently take Ultrabooks apart and have never broken or scratched a thing, but I'm very careful and I have a nice tool to help me pry the back off of the rest of the body.
I'm still thinking, to see if I can some up with another solution.
Is it a Win 8 machine, or Win 7?
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#10
Quote from RockySosua View Post :
The only things you can lose are those that you were using in your last session.
For instance, if you had a word document that you were working on and it wasn't saved, it would be lost.
Do you know what I mean?
All your other data is 100% safe, as it is all saved on the hard drive.
Ram just holds temporary stuff.

I know what you mean.
I'm worried that removing the bottom is a big deal...it seems to me that you have to basically pry the bottom off, which doesn't seem easy.

Quote from RockySosua View Post :
I hear ya.
I've got an Ultrabook open here as we speak, and I can tell you that the first time an Ultrabook is taken apart, it's a bit nerve wracking as you have to apply more pressure than you'd think it can take without breaking.
After seeing that video clip, I get the impression that your model is a bit tougher than the average.
I'm not trying to discourage you.
I just want you to know what you're up against.
I can tell you that I frequently take Ultrabooks apart and have never broken or scratched a thing, but I'm very careful and I have a nice tool to help me pry the back off of the rest of the body.
I'm still thinking, to see if I can some up with another solution.
Is it a Win 8 machine, or Win 7?

Windows 8
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Last edited by tly504 December 20, 2013 at 05:56 PM
#11
Quote from tly504 View Post :
I know what you mean.
I'm worried that removing the bottom is a big deal...it seems to me that you have to basically pry the bottom off, which doesn't seem easy.
Let's try something else.
The trick of removing the battery is just as bad as removing the ram, but what about if you try to run the battery down to zero.
That might work.
You'd have to keep it on until it not only turns off, but won't even turn on again, then plug it in and try to boot up.
With a bit of luck, that will have cleared the ram.
I've never actually done it this way, so it's not a guaranteed solution, but it's the only thing I can come up with for now.
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#12
Can you boot into safe mode? (push f8 when booting up)
-if you can, then try to do a system restore from your restore points.

If not, can you get to windows error recovery?
-you can launch startup repair from there

If all fails, you can always restore windows to factory state by using the recovery CD's or accessing a hidden partition filled with recovery data, if you have one.
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#13
Quote from 257209 View Post :
Can you boot into safe mode? (push f8 when booting up)
-if you can, then try to do a system restore from your restore points.
The OP's computer cannot get into Safe Mode, as it's stuck in a Hibernation state and can't get past that cycle. To make matters worse, it's a Win 8 machine which does not respond to F8 commands at bootup, for getting into Safe Mode.

Quote from 257209 View Post :
If not, can you get to windows error recovery?
-you can launch startup repair from there
As mesntioned above, the OP can't get to anything except a failed wake up from hibernation (black screen.

Quote from 257209 View Post :
If all fails, you can always restore windows to factory state by using the recovery CD's or accessing a hidden partition filled with recovery data, if you have one.
All Win 8 laptops will have recovery partitions, but the OP can't access any of them until the laptop comes out of hibernation.

We know how to solve the problem, by way of removing the ram or even the battery for a minute or so, but the OP's machine is an Ultrabook and it requires removing the entire back plate to do so, and we're hoping for an easier solution, as the OP has no experience or tooling.
In short, all your suggestions are good, but most unfortunately, the OP cannot access any of them, until the machine comes out of hibernation.
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#14
Thank you so much! Battery drained and it booted up out of the hibernation mode! Thanks!!!
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#15
Quote from tly504 View Post :
Thank you so much! Battery drained and it booted up out of the hibernation mode! Thanks!!!
I'd check the windows updates an see if they're the causation. I've heard that upgrading to 8.1 causes this issue as well. I'd say download the original drivers from the manufacturer and install them, then watch Windows update, don't let them update automatically, and when the driver updates come available, uncheck them and hide them.
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