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Internet Speed - 25 mbps vs 50 mbps - Comcast vs Frontier (Fios)

dealhunter85 299 December 26, 2013 at 10:56 AM in Internet & Websites
I guess I really need to bounce this off someone and thought I would try posting here. We currently have Fronter Fios (formally Verizon) for Internet (35 up and down), TV (Complete package with Showtime, HD, DVR) and phone (which is not actually plugged in). We pay a ridiculous small amount of $110 total a month. The thing is we are looking at saving more money and we really don’t use the TV much as we primarlly use Netflix, Hulu + and Vudu from our Roku 3.

It’s hard to give up the Slickdeal we have, but we can save more and get rid of what we don’t use. We are looking to go internet only.

For our large usage we stream Netflix, Hulu and Vudu all in HD. We also use Skype on our TV. Sometimes we have two TV’s going at once if we want to watch our own movie. We would like to keep our speeds at least as high to stream HD/HDX to two TV’s at once.

With Frontier, I can keep the 35 plan but at $59.99 a month. The 25 plan is $49.99 a month.

I can also switch to Comcast. They have two options I am considering, both show no contact and price guarantee for 1 year and include some TV which I consider a throw in.

A) Internet Plus - $39.99
1. Speeds up to 25 mbps
2. 10 + Channels
3. HBO Included
4. Streampix
5. On Demand

B) Blast Plus - $49.99
1. Speeds up to 50 mbps
2. 45 + Channels
3. Streampix
4. Says HBO – But all reps (chat and phone) say that is not correct
5. On Demand

I am leaning towards switching to Comcast option B. I would be saving 50% over what I currently pay, and I would have an internet speed increase. I also have a compatible 3.0 modem. If I do switch to Comcast, I am sure I would switch back after a year if I couldn't get better pricing after the promotion ends.

I guess my questions are do we need 50 mbps for our usage? $10 is not much more a month, and we would still be saving money.

Which would you chose? Say with Frontier and chose and select from their internet plans? Switch to Comcast, and which option?

Thanks!

36 Comments

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#16
Quote from Rebound View Post :
6) Comcast does not have very good customer service.
Totally understated :-)

When the service works I have zero complaints. When I need to contact them for any reason, I dread it. I would even go as far as to say they've outright lied to me multiple times.

And then they charge the $7 "convenience" fee for changes.

I'm seething just writing this
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#17
Quote from vivahate View Post :
In my area, comcast upped the cap to 300GB and will charge $10 for every 50GB over (I think)

So don't rely on that info staying static
You can see this cap in your account settings, and it's actually disabled. The prior cap was 250GB. I think it is only active if they experience high traffic in the area or you consistently breach the cap.

I recently took the advice of some users in the SD forums haggling with Comcast over a better price. I was only paying for 25Mbps internet and it was running me around $65 a month with my own modem.

All I did was call, tell them I wanted to cancel a week out, was asked why, quote "AT&T has a better deal, Internet + Cable + HBO free for a while for only $45.99". The guy came back with "How about we give you 50Mbps, free basic cable (50 channels or so) and HBO free for 2 years for $39.99"... I said "I'm in". I've been keeping a hawks eye on my bill and so far so good, last 2 months have been around $33 actually.

Not sure I have frontier in my area, but if you can't snatch a great deal like the above, I'd stick with the fiber as other users mentioned, but maybe tell them you want to cancel to see how much they will actually do to keep you.
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#18
Quote from Aitrus View Post :
You can see this cap in your account settings, and it's actually disabled. The prior cap was 250GB. I think it is only active if they experience high traffic in the area or you consistently breach the cap.
I'm in one of the 'trial' areas for the new scheme... They did say since it was a trial there will be three warnings over a 12 month period before they charge the extra though.
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#19
Quote from vivahate View Post :
I'm in one of the 'trial' areas for the new scheme... They did say since it was a trial there will be three warnings over a 12 month period before they charge the extra though.
Good to know. Saw some friends complaining about it on FB one day... As if it's going stop the majority of users from doing what they do. According to Comcast's own statistics the average user uses around 27GB a month and that falls into a 95%+ category...

I've only gone over that 250 cap once this entire year.
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#20
Quote from Aitrus View Post :
Good to know. Saw some friends complaining about it on FB one day... As if it's going stop the majority of users from doing what they do. According to Comcast's own statistics the average user uses around 27GB a month and that falls into a 95%+ category...

I've only gone over that 250 cap once this entire year.
I was around 60 to 100GB according to their meter over the last 3 months. Incidentally, a week or two after the trial started, Comcast started scrambling the HD channels that were being found by my QAM tuner so I'm using Netflix more and more.

I'm sure those two events are purely coincidental :-/
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#21
At this point I am leaning towards Comcast Option B. 50 mbps and some TV. Installation will be free and I have my own modem. Price is locked for a year and there is no contract.

Fios, expecailly since Fronter took over, really isn't all that magical. Billing issues, poor customer service, and old technology (cable box) is what Frontier is all about.

I really don't mind switching providers or asking for promotions every year if I have to. We have an awesome deal at the moment but we can save 50% by switching and getting rid of what we dont need.
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#22
I just thought I would update this thread for those that helped with my decision. I did chose Option B, switching from Frontier (Fios) to Comcast. So far, everything has been great. My download speeds and signal strength have actually increased, which is nice. Standard def on the TV is much worse than I remember, but it is very rare that use the TV for cable or local channels.

Also, Frontier couldn't have cared less that I was canceling my account. I called up (after Comcast was working for a few days) and asked what my bill would be if I canceled the home phone, which has not been plugged in for two years. The rep said my bill would go from $110 total to $164 before taxes. He said I have grandfathered promotions/discounts on my account so any changed would remove them, and I would have to go to current customer pricing, with no discounts. I then said that I would like to cancel my account, and he said "okay" and asked what day. I told him today, and after about 30 seconds he said your account is canceled. There will be a $10 disconnect fee. This he would not budge on. I told him it has already been disconnected, but he said they have to send someone out to verify that is the case. Also, if I am due a refund (which I am as I just paid the bill) it can take up to 90 days to get that back.
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#23
Interesting, good to hear.
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#24
Hearing about a cap on home internet is crazy. I have 30 mbps with Time Warner and there is no cap whatsoever. We pay around $118 per month for the triple service (internet, phone, and digital tv). Stick Out Tongue
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#25
Quote from bszelda View Post :
Hearing about a cap on home internet is crazy. I have 30 mbps with Time Warner and there is no cap whatsoever. We pay around $118 per month for the triple service (internet, phone, and digital tv). Stick Out Tongue
Are you sure? http://stopthecap.com/2013/07/25/...ester-n-y/

Time Warner is like any other ISP, they have costs associated with high data usage. I can't imagine there being truly no cap.
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#26
I had my service installed on January 4th. We were out most of the weekend, I have kids, and I have a full time job. As of this posting, Comcast shows we have used 39GB of data. 99.9% of our activity is used watching Hulu Plus, Vudu (HDX), and some Netflix, Amazon Prime. Vudu's HDX must use a lot of GB.

On another note. I did break out my old xbox 360 last night. Comcast/Xfinity has an app on the 360, which does give you shows/on demand. I do not currently have an HD box, but through the app, you can stream in HD. Pretty cool. Also, the 360 is currently the only option Comcast/Xfinity gives to watch HBO GO. Granted, you can use their TV Watching site, but it is not the same as the HBO GO app.

Now, I need to find a deal on xbox live I guess. I did get the free month that was posted. It's funny, I don't have a hard drive or a controller for the 360. I had to give those up when I sold my extra console to Best Buy for the $100 credit. Glad my Harmony remote works with the 360, and you can install a usb drive for the HD. I figure if I can find live for a few bucks a month, that is cheaper than having to pay to rent a HD box from Comcast. I wish live wasn't required to access the apps on the 360.
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#27
Quote from cheap_bastid View Post :
Are you sure? http://stopthecap.com/2013/07/25/...ester-n-y/

Time Warner is like any other ISP, they have costs associated with high data usage. I can't imagine there being truly no cap.
Yup, I'm sure. I've downloaded over 1 TB in a single month just a few months ago when I reinstalled my computer's OS and redownloaded all games onto my HDD. The bill even says unlimited and I always get over 2 MB/sec download speed Smilie
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#28
Quote from bszelda View Post :
Yup, I'm sure. I've downloaded over 1 TB in a single month just a few months ago when I reinstalled my computer's OS and redownloaded all games onto my HDD. The bill even says unlimited and I always get over 2 MB/sec download speed Smilie
Nice... probably won't last forever though as the ISPs start cracking down.
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Friday Fry Friday :)
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#29
Quote from dealhunter85 View Post :
I had my service installed on January 4th. We were out most of the weekend, I have kids, and I have a full time job. As of this posting, Comcast shows we have used 39GB of data. 99.9% of our activity is used watching Hulu Plus, Vudu (HDX), and some Netflix, Amazon Prime. Vudu's HDX must use a lot of GB.

On another note. I did break out my old xbox 360 last night. Comcast/Xfinity has an app on the 360, which does give you shows/on demand. I do not currently have an HD box, but through the app, you can stream in HD. Pretty cool. Also, the 360 is currently the only option Comcast/Xfinity gives to watch HBO GO. Granted, you can use their TV Watching site, but it is not the same as the HBO GO app.

Now, I need to find a deal on xbox live I guess. I did get the free month that was posted. It's funny, I don't have a hard drive or a controller for the 360. I had to give those up when I sold my extra console to Best Buy for the $100 credit. Glad my Harmony remote works with the 360, and you can install a usb drive for the HD. I figure if I can find live for a few bucks a month, that is cheaper than having to pay to rent a HD box from Comcast. I wish live wasn't required to access the apps on the 360.
Dealhunter, are you using Over the Air Signal for local news and sports?

In some selected areas FiOs 25-35mbps internet is only $25 1-year promotion rate. I only know of a few friends who got this rate.
Quote from cheap_bastid View Post :
Nice... probably won't last forever though as the ISPs start cracking down.
The ISP lobby/trade recently admitted caps were a joke and just another money making scheme. Most household were using less than 50GB per month with cost of mbps service decreasing.
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#30
Quote from FAL View Post :
Dealhunter, are you using Over the Air Signal for local news and sports?

In some selected areas FiOs 25-35mbps internet is only $25 1-year promotion rate. I only know of a few friends who got this rate.
The ISP lobby/trade recently admitted caps were a joke and just another money making scheme. Most household were using less than 50GB per month with cost of mbps service decreasing.
I live in WA now, but grew up in Texas my entire life. So I am still a Dallas area sports fan. I subscribe to MLB.TV and use my Roku or PS3 to watch baseball games. With my package I do get 50 or so channels, but we rarely ever turn the TV on to watch channels.

We don't ever watch local news. We pretty much stay up to date with the news from our smartphones or while browsing on the PC.


Verizon Fios jumped ship in our area and Frontier took over. They do not offer anything amazing to new or existing customers. Verizon Fios though, did at the time and still do in many areas.
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