I agree with taking managers to the side to man-handle them.
While you may have the policy in hand- it is handy to know (from experience) which stores stand BEHIND management decisions and which do not.
If you were arguing at certain stores- even if it's against posted policy, managers can do whatever they want. In really good ones- that's not the case. OD is one of those certain stores- ugh! Don't upset anyone.
Best rule of thumb, is NOT to have a chip on your shoulder when you do it or start. Stay polite and courteous at all times. Chips tend to throw up road blocks pretty quickly!
Seems a good place to ask...Dell states it does not match competitor pricing. Does this hold true if you've got a rep of theirs in an online chat? I.e. do they have that policy on the books to scare people away from doing tons of PMs but they frequently make exceptions?
I'm looking to buy a GPS watch and Dell is $100 higher than most retailers. Would like to get them to PM a decent price so I can buy from them and use a couple GCs from a recent Inspiron deal.
My personal experience I have found that HomeDepot will PM to Lowes, Sears or BestBuy. Probably more stores but those are the ones I have tried. It was necessary to bring in either the ad, or what I did was a printout from the web site of the competitor showing the item and the price.
They MATCHED the price and let me use a 10% off coupon but would not BEAT the price and use a coupon. YMMV.
(Homedepot.com is a separate entity from the HD B&M and the B&M would not match the .com and vice versa)
Personal note: Stick with the B&M as CS is AWFUL with the .com
OK quick thing to add.
I still see people that don't get the .COM B&M seperation. They are all seperate, no matter what anyone has told you.
That being said, a lot of companies Associated with each other (like B&M with same name .coms) will honor the price of each other. Staples will match Staples.com. etc.
NOW.. The .COMs are governed usually by the rule of "must be a competing online retailer" so B&M PMs, don't really work.
The B&M's are governed usually with "will match leading competitors" or "local competitors" Leading meaning - the bigguns and the occasional small local store. Local meaning - anything around (50 mile radius usually)
BOTH are usually required to verify the item is IN-Stock at another store. Of course this is not always the case.. but the higher the dollar value off.. the better the chance for rules to be executed.
All that being said.. some store offer instore pickup.. this is MOST convienient. You can PM to Staples.com something from Officemax.com and Pickup in your local store. Of course YMMV, but I have had success with this at Circuit city, Staples, and OfficeMax. just call their .COM Customer Service, or do an Online Live Chat. This method can also save you from the dreaded "Overnight" shipping charge tacked onto your Online PM's, that kill the deal.
So... check out your options when you get the chance, so you are armed and ready..
But remember to be nice.. and remember to hold your ground..
I recall once I was PMing an item, and the manager said they didn't do the 110% matching anymore.. all I did was point to the Ceiling Banner, the Stickers on the Monitor, the Lil Brochure on the desk.. and he matched it.
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