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Price Matching & Coupon Matching Policy Roundup

uscpsycho 9,626 18,101 November 19, 2007 at 03:26 AM in Brick & Mortar (B&M) (20) More Deep Discount Deals

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Last Edited by uscpsycho October 2, 2009 at 01:21 PM
I've noticed that people often have questions about price/coupon matching, or have trouble executing price matches. I'm hoping to provide all the resources you need for successful price matches. Some of these policies are hard to find so I hope this list is helpful to noobs and veterans alike.

My first rule of price matching is to bring a printout of the store's PM policy with you. Before you, go have the relevant sections highlighted, this includes anything having to do with rebates, coupons, etc. This puts them on notice that you are serious and have done your homework. Nothing beats the feeling of having a manager contradict the PM policy, then pulling the PM policy out of your pocket and pointing to a section (already highlighted) that negates what he said. When that happens, you'll get your PM 100% of the time, and the manager will feel like a tool. Hopefully there will be lots of other customers nearby when this happens Grin

These are the price matching policies of the most popular SD retailers, in alphabetical order. If you can think of any that I missed please add them to the wiki.
http://bedbathandbeyond.custhelp...._topview=1 - you have to call to get a price match but they will match competitor prices sayonara CC (thank you luv2save! - repped) (thanks wookiewoo - repped) (thanks wookiewoo - repped) -
Target B&M - RIP

Wal Mart - According to fine print on TV commercial "Our stores will match the price of any local competitor's printed ad for an identical product. Not applicable to Restrictions apply. See store for details." (see also:

Home Depot - See post #22 - diff policy for Online & B&M

Toys R Us - Does not PM according to rtalber1 in post #9. Or maybe they do? See post #32.

Can anyone find:
Frys - See Wiki
LNT sayonara


One thing to note is that some of the retailers above do not PM other stores but it's still helpful to know what their PM policy is. For instance, Amazon will give you a price adjustment within 30 days if they lower their price. I've been told at least twice that they cannot adjust the price once the product has been shipped. Then I respond with the blurb about price adjustments, along with a direct link to that section, and viola, I've got my price adjustment and an apology. (Amazon no longer offers price protection.)
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Community Wiki

Last Edited by rj123456 January 12, 2014 at 02:25 AM

STAPLES also has a competitor coupon acceptance policy that is not mentioned in detail on's price guarantee page. STAPLES's in-store price guarantee policy is also broader than is what's posted there as well. In-store corporate intranet has access to more aspects of the program, but even it is not up to date with current corporate policy for in-store price matching/comeptitor coupon acceptance. (Which is even broader)

Quote :
STAPLES retail stores accept printed or circular/newspaper coupons from other competing office supply and electronics retailers. Known retailers are: Office Depot, OfficeMax, Circuit City, Best Buy, Microcenter and Fry's among others.
According tothis [] Staples does not accept competitor, manufacturer or any other third party coupons.

Acceptance is by manager discretion according to how "local" the competitor store is (another state may not be accepted), but according to corporate the policy is firm.
If you have a valid coupon from a competitor for an item they stock, it should be accepted under their price match policy. If you encounter a clerk who doesn't know of the policy, take the issue to the manager, and if even she/he doesn't know (happens) feel free to note his/her name and the store number (usually at the top of a receipt). Then call the Staples "Office Of The President" toll free number. Ask them if the policy is in effect nationwide, and when they say yes (current as of this post), give them that name and number, and inform them of what occurred and the names of those involved. Say you'd still like to use it now, and they may keep you on the line while they reprimand them, and tell you to go back in and make your purchase.

STAPLES Office of the President: 1-800-338-0252 (Only use if after escalating your request to the most senior store manager available, you are still denied) -TA

Walmart B&M
"Ad Match Guarantee: Our stores will match the price of any local competitor's printed ad for an identical product. Not applicable to Restricitons apply. See store for details."
We strive to provide you with the lowest prices possible on as well as in our stores. However, sometimes a price online does not match the price in a store. In our effort to be the lowest price provider in your particular geographic region, store pricing will sometimes differ from online prices. Our local stores do not honor pricing or competitor advertisements from outside of a store's local trade territory.

Please Note: Prices shown on are online prices only. Products that are shown as available in your local Wal-Mart store may have a different price. We are able to show you availability for select products in your local store in the Electronics, Jewelry, Baby, Pharmacy and Home departments. At this time, the Toys, Sports, Entertainment and Apparel departments do not have the local store availability feature.


"We Will Match Any Competitive Price." Before making a purchase from Fry's. If you see a lower, in stock, in-store price at a local competitor, Fry's will be happy to match the competition's price.
"30 Day Low Price Guarantee." If within 30 days of purchasing an item from Fry's you see a lower in-stock price at a local competitor with a low price guarantee. Fry's will cheerfully refund 110% of the amount of the competitor's low price guarantee. Or, if within 30 days of purchase, a local Fry's, or a local competitor without a low price guarantee has a lower price, Fry's will refund 100% of the difference. NOTE: All comparisons are based on price, excluding any applicable sales tax. Low price guarantee for notebook computers, microprocessors, memory, CD and DVD recorders, camcorders, digital cameras, and air conditioners is within 15 days from purchase date. To apply for Fry's low price guarantee, simply bring in your original cash register receipt and verifiable proof of a current lower price.

*All comparisons are based on in-store tagged prices at the time of request, excluding sales tax. Offer good on all fresh-boxed products of the same exact model in stock at a local competitor. We reserve the right to limit this offer to one of each model. Offer does not apply to wireless phones and pagers that require a service agreement. Offer does not apply when price includes bonus or free offers or one-of-a-kind or limited-quantity offers. NOTE Does not apply to expired ads. Fry's ads are valid for only stores listed in the ad.

Fry's now matches many online retailers as well. Bring a printout of the most recent ad price (preferrably printed on the day in which you want to PM) and take it to Customer Service (the returns area) and have the associate get the manager currently in charge to authorize the price match. Alternatively, select the item you want, get a quote from a salesman, and let them know before purchase you'd like to do a PM. Most vendors such as Amazon (when sold directly from Amazon), Newegg, manufacturer websites, etc are allowed for PM'ing.

List of online retailers Fry's will price match as of 8/23/11
J&R Music/Comp

Home Depot
If any competitor tries, we'll beat their price by 10%. Guaranteed.*
*If you find a current lower price on an identical, in-stock item from any local retailer, we will match the price and beat it by 10%. Excludes special orders, bid pricing, volume discounts, open-box merchandise, labor and installation, sales tax, rebate and free offers, typographical errors and online purchases.

Everyday Low Prices, Guaranteed
We guarantee our everyday competitive prices. If you find a lower everyday price on an identical item at a local retail competitor, just bring us the competitor's current ad and we'll beat their price by 10%. If a competitor is offering a percent off discount, we'll reduce our current price by the same percentage discount that the competitor is offering. Our price guarantee does not apply to installation labor, to the competitor's closeout, special order, discontinued, clearance, liquidation, or to damaged items. Limited to reasonable quantities. Visit store for complete details.

Price Protection
As a benefit to buying online and selecting Store Pickup or Lowe's Home Delivery, you will receive the lower of the online store price or the price at the local Lowe's store you are shopping at time of purchase. For lumber and building products, local pricing is provided while shopping on


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Joined Jan 2005
does it have a coupon?
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I agree with taking managers to the side to man-handle them.

While you may have the policy in hand- it is handy to know (from experience) which stores stand BEHIND management decisions and which do not.

If you were arguing at certain stores- even if it's against posted policy, managers can do whatever they want. In really good ones- that's not the case. OD is one of those certain stores- ugh! Don't upset anyone.

Best rule of thumb, is NOT to have a chip on your shoulder when you do it or start. Stay polite and courteous at all times. Chips tend to throw up road blocks pretty quickly!
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TY OP and all the contributors to this post!!!
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#18's is at

Overstock -

Only thing I can find for walmart is that b&m stores will not match online prices...

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Last edited by wookiewoo November 19, 2007 at 08:39 AM. Reason: adding another
wookiewoo. wookiewho? wookiewoo!
woot woot woot
Great thread - thanks.
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My question is...will these company's price match a local competior and then honor a coupon with it?
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Seems a good place to ask...Dell states it does not match competitor pricing. Does this hold true if you've got a rep of theirs in an online chat? I.e. do they have that policy on the books to scare people away from doing tons of PMs but they frequently make exceptions?

I'm looking to buy a GPS watch and Dell is $100 higher than most retailers. Would like to get them to PM a decent price so I can buy from them and use a couple GCs from a recent Inspiron deal.
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My personal experience I have found that HomeDepot will PM to Lowes, Sears or BestBuy. Probably more stores but those are the ones I have tried. It was necessary to bring in either the ad, or what I did was a printout from the web site of the competitor showing the item and the price.

They MATCHED the price and let me use a 10% off coupon but would not BEAT the price and use a coupon. YMMV.

( is a separate entity from the HD B&M and the B&M would not match the .com and vice versa)

Personal note: Stick with the B&M as CS is AWFUL with the .com
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Nice summary.

As far as I know Fry's don't match the prices with their online prices. Also it is very hard to get price matched with other stores.
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OK quick thing to add.
I still see people that don't get the .COM B&M seperation. They are all seperate, no matter what anyone has told you.
That being said, a lot of companies Associated with each other (like B&M with same name .coms) will honor the price of each other. Staples will match etc.

NOW.. The .COMs are governed usually by the rule of "must be a competing online retailer" so B&M PMs, don't really work.

The B&M's are governed usually with "will match leading competitors" or "local competitors" Leading meaning - the bigguns and the occasional small local store. Local meaning - anything around (50 mile radius usually)

BOTH are usually required to verify the item is IN-Stock at another store. Of course this is not always the case.. but the higher the dollar value off.. the better the chance for rules to be executed.

All that being said.. some store offer instore pickup.. this is MOST convienient. You can PM to something from and Pickup in your local store. Of course YMMV, but I have had success with this at Circuit city, Staples, and OfficeMax. just call their .COM Customer Service, or do an Online Live Chat. This method can also save you from the dreaded "Overnight" shipping charge tacked onto your Online PM's, that kill the deal.

So... check out your options when you get the chance, so you are armed and ready..
But remember to be nice.. and remember to hold your ground..
I recall once I was PMing an item, and the manager said they didn't do the 110% matching anymore.. all I did was point to the Ceiling Banner, the Stickers on the Monitor, the Lil Brochure on the desk.. and he matched it.

Good Luck
and as always..

~ Captain
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Quote from dnewen View Post :
Thank you for putting this all in one place--we have been talking about this week and were unsure of who did pricematch.

Walmart--not sure what the policy states, but they have price-matched for us before...actually it was on black friday. They just wanted to see a copy of the ad they were matching.

Have fun shopping everyone!
I agree Walmart does pricematch. My wife takes all the grocery ads there on wednesday and price matches all the stuff on sale.
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can someoen find the pm with Fye please i am having a problem with thank you for all ur time
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Great post! Thanks Smilie
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I found CompUSA's Price Match Policy. I added it to the wiki. Link here [] to policy. Thanks for consolidating info. Smilie
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Thanks to everyone who contributed to this thread!

The wiki is AMAZING!!!!!!!!!! Thumbsup
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Fry's B&M PM policy. [] It's printed in their weekly ads. AFAIK, does not price match.
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