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Price Matching & Coupon Matching Policy Roundup

uscpsycho 17,203 November 19, 2007 at 03:26 AM in Brick & Mortar (B&M) (20)
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I've noticed that people often have questions about price/coupon matching, or have trouble executing price matches. I'm hoping to provide all the resources you need for successful price matches. Some of these policies are hard to find so I hope this list is helpful to noobs and veterans alike.

My first rule of price matching is to bring a printout of the store's PM policy with you. Before you, go have the relevant sections highlighted, this includes anything having to do with rebates, coupons, etc. This puts them on notice that you are serious and have done your homework. Nothing beats the feeling of having a manager contradict the PM policy, then pulling the PM policy out of your pocket and pointing to a section (already highlighted) that negates what he said. When that happens, you'll get your PM 100% of the time, and the manager will feel like a tool. Hopefully there will be lots of other customers nearby when this happens Grin

These are the price matching policies of the most popular SD retailers, in alphabetical order. If you can think of any that I missed please add them to the wiki.

http://www.amazon.com/gp/help/cus...=1-1#match
http://bedbathandbeyond.custhelp...._topview=1
http://www.bestbuy.com/site//olsp...d=cat12098
bodybuilding.com - you have to call to get a price match but they will match competitor prices
http://www.buy.com/corp/support/g...rantee.asp
http://www.circuitcity.com/rpsm/c...okLearn.do sayonara CC
http://www.compusa.com/help/terms.asp?#pricing (thank you luv2save! - repped)
http://www.deepdiscount.com/helpp...ailability
http://www.endless.com/help/200104720/ (thanks wookiewoo - repped)
http://www.jr.com/information/pop...hnote.html
http://www.lowes.com/lowes/lkn?ac...olicy.html
http://www.officedepot.com/render...merService
http://www.officemax.com/omax/cus...ct=Pricing
http://onlineshoes.custhelp.com/c...p_faqid=21
https://help.overstock.com/cgi-bi...OOT_QH_L2& (thanks wookiewoo - repped)
http://www.sears.com/shc/s/nb_101...?adCell=AF
http://www.shoes.com/shop.asp?Sho..._guarantee
http://www.staples.com/sbd/conten...match.html
Target.com - http://www.target.com/b/ref=br_bx...e=10824271
Target B&M - http://forums.slickdeals.net/showthread.php?threadid=1441205
http://www.zappos.com/price_protection.zhtml RIP
http://www.tigerdirect.com/sector....asp#price

Wal Mart - According to fine print on TV commercial "Our stores will match the price of any local competitor's printed ad for an identical product. Not applicable to Walmart.com. Restrictions apply. See store for details." (see also: http://forums.slickdeals.net/showthread.php?sduid=151514&p=14677159#post14677159)


Home Depot - See post #22 - diff policy for Online & B&M

Toys R Us - Does not PM according to rtalber1 in post #9. Or maybe they do? See post #32.


Can anyone find:
Frys - See Wiki
FYE
LNT sayonara

Others?

One thing to note is that some of the retailers above do not PM other stores but it's still helpful to know what their PM policy is. For instance, Amazon will give you a price adjustment within 30 days if they lower their price. I've been told at least twice that they cannot adjust the price once the product has been shipped. Then I respond with the blurb about price adjustments, along with a direct link to that section, and viola, I've got my price adjustment and an apology. (Amazon no longer offers price protection.)

238 Comments

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#31
Circuit City - If the item is available for online purchase at regular price, you can purchase online and pick up in the store on Black Friday for the Black Friday price. I did this and the price automatically adjusted. Saves standing in line, just go during the early bird time frame.
Not sure if this will work for other stores as well but it may be worth a try.
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#32
Quote from rtalber1 View Post :
TRU: They do not price match, they refuse to be competitive, your best bet is to shop someone who is competitive, and will price match, especially if they allow you X days after the fact to get a price match. IMHO
Toys R Us does price match just not during the holidays. My Toys R Us had a sign outside today that said during the holiday season they can't price match but they will start price matching again January 3rd.
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#33
Here is a color scan of the in-store Fry's price matching handout. I'd think it'd be less likely they'd argue a copy of it than something retyped by hand. I did a test print of the file I've attached, BW on a laser, and it prints fine, easily readable.

The only time I personally ever had a price matching problem at my local Fry's was on an item that was IDENTCAL (100 Maxtor DVD's) but was sold with different SKU's to different retailers (OfficeMax), thus technically making it a different item. Pretty common practice that makes many items not PM'able. Seems dishonest and shady, but it's the way it is. So be sure to check the SKU's in the ads.
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#34
This is a great compilation of things most SDers need to know. I vote for making it a sticky! Reps to OP and all who contributed to this amazing thread!
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#35
please sticky this thread
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#36
Wow, what an awesome thread. Really useful. Great idea, and thanks for taking the time.
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Who you calling cheap?
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#37
Quote from kny3twalker View Post :
please sticky this thread
Quote from southernbellev View Post :
This is a great compilation of things most SDers need to know. I vote for making it a sticky! Reps to OP and all who contributed to this amazing thread!
Agree, this would make a good sticky. Anyone know what to do to have it considered? Do we MA? PM Mr SD? Dontknow
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Tonight we dine in hell
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#38
Thumbsup. Excellent thread. Should be stickied
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#39
Quote from uscpsycho View Post :
Agree, this would make a good sticky. Anyone know what to do to have it considered? Do we MA? PM Mr SD? Dontknow
I PM'ed a moderator
http://forums.slickdeals.net/showgroups.php?
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#40
I had a manager at OfficeMax tell me that they did not price match if the other store does not have the item in stock. She said it was like they were filling the other stores raincheck. Well if the other store had it in stock I wouldn't have been there trying to price match. They should have been happy just to get the business you would think.
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#41
It doesnt really matter what official policy the store has its up to the specific manager or CSR at the time your dealing with them.
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#42
Quote from ffife33 View Post :
I had a manager at OfficeMax tell me that they did not price match if the other store does not have the item in stock. She said it was like they were filling the other stores raincheck. Well if the other store had it in stock I wouldn't have been there trying to price match. They should have been happy just to get the business you would think.
This is a pretty common practice and most managers call the other store that originally had the item on sale to verify if its in stock. Its retarded but all places need loopholes and a backup plan.
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#43
Quote from Scampsters View Post :
It doesnt really matter what official policy the store has its up to the specific manager or CSR at the time your dealing with them.
Generally I would agree, except if you follow OP's advice about bringing along a printout of their corporate policy ... that would be a little difficult to argue with.
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Tonight we dine in hell
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#44
I have a few tips/suggestions for organizing this thread. Create simple wikis for three sections: (1) Pricematch (2) Competitor Coupon (3) Price protection guarantee.

Here are some ideas on the contents

Pricematch

(1) What is pricematch? Why you should do a pricematch? Describe what it means - stores want to hold their customers - hence pricematch. You should do it because a majority of stores offer 110% pricematch - meaning further savings for you....etc.

This first point is specially important for n00bs. I have seen many people asking what PM means

(2) How do you do a pricematch? Locate the deal. Then locate a store that offers >=110% PM policy but does not have that deal. <OP's instructions go here>. Place an order with the no-deal store and get a pricematch.

Mention the ways to do pricematch:
(a) Go to the B&M store with the printout of the deal ad.
(b) Locate the online deal. As soon as you place an order with the no-deal store (online), call them up and mention the deal. Do not finish until they've done the pricematch over the phone.
(c) Many online stores have livechat. If the no-deal store has livechat then place your order and provide the livechat CSR with the hyperlink to the deal. They should do the pricematch instantly.

(3) Check your credit card (and online account with the no-deal store) for the credit adjustment in 1/2 days

(4) List of stores and policies


Price Protection
Many stores have a price protection policy (e.g. Amazon). If the price of the item goes down within 30 days of your purchase, then the store will refund the difference. You should keep checking prices <OP: mention some tools here like that Amazon price check website that sends an email if price drops>.

Add stuff here
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#45
Quote from ali_lapointe View Post :
Generally I would agree, except if you follow OP's advice about bringing along a printout of their corporate policy ... that would be a little difficult to argue with.
Doesnt help Ive even been given the attitude. This is my store if you dont like the policy go shop someplace else.
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