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Price Matching & Coupon Matching Policy Roundup

uscpsycho 17,298 November 19, 2007 at 03:26 AM in Brick & Mortar (B&M) (20)
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I've noticed that people often have questions about price/coupon matching, or have trouble executing price matches. I'm hoping to provide all the resources you need for successful price matches. Some of these policies are hard to find so I hope this list is helpful to noobs and veterans alike.

My first rule of price matching is to bring a printout of the store's PM policy with you. Before you, go have the relevant sections highlighted, this includes anything having to do with rebates, coupons, etc. This puts them on notice that you are serious and have done your homework. Nothing beats the feeling of having a manager contradict the PM policy, then pulling the PM policy out of your pocket and pointing to a section (already highlighted) that negates what he said. When that happens, you'll get your PM 100% of the time, and the manager will feel like a tool. Hopefully there will be lots of other customers nearby when this happens Grin

These are the price matching policies of the most popular SD retailers, in alphabetical order. If you can think of any that I missed please add them to the wiki.

http://www.amazon.com/gp/help/cus...=1-1#match
http://bedbathandbeyond.custhelp...._topview=1
http://www.bestbuy.com/site//olsp...d=cat12098
bodybuilding.com - you have to call to get a price match but they will match competitor prices
http://www.buy.com/corp/support/g...rantee.asp
http://www.circuitcity.com/rpsm/c...okLearn.do sayonara CC
http://www.compusa.com/help/terms.asp?#pricing (thank you luv2save! - repped)
http://www.deepdiscount.com/helpp...ailability
http://www.endless.com/help/200104720/ (thanks wookiewoo - repped)
http://www.jr.com/information/pop...hnote.html
http://www.lowes.com/lowes/lkn?ac...olicy.html
http://www.officedepot.com/render...merService
http://www.officemax.com/omax/cus...ct=Pricing
http://onlineshoes.custhelp.com/c...p_faqid=21
https://help.overstock.com/cgi-bi...OOT_QH_L2& (thanks wookiewoo - repped)
http://www.sears.com/shc/s/nb_101...?adCell=AF
http://www.shoes.com/shop.asp?Sho..._guarantee
http://www.staples.com/sbd/conten...match.html
Target.com - http://www.target.com/b/ref=br_bx...e=10824271
Target B&M - http://forums.slickdeals.net/showthread.php?threadid=1441205
http://www.zappos.com/price_protection.zhtml RIP
http://www.tigerdirect.com/sector....asp#price

Wal Mart - According to fine print on TV commercial "Our stores will match the price of any local competitor's printed ad for an identical product. Not applicable to Walmart.com. Restrictions apply. See store for details." (see also: http://forums.slickdeals.net/showthread.php?sduid=151514&p=14677159#post14677159)


Home Depot - See post #22 - diff policy for Online & B&M

Toys R Us - Does not PM according to rtalber1 in post #9. Or maybe they do? See post #32.


Can anyone find:
Frys - See Wiki
FYE
LNT sayonara

Others?

One thing to note is that some of the retailers above do not PM other stores but it's still helpful to know what their PM policy is. For instance, Amazon will give you a price adjustment within 30 days if they lower their price. I've been told at least twice that they cannot adjust the price once the product has been shipped. Then I respond with the blurb about price adjustments, along with a direct link to that section, and viola, I've got my price adjustment and an apology. (Amazon no longer offers price protection.)

238 Comments

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Joined Nov 2007
L5: Journeyman
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#46
Will I still qualify for price protection after a PM?
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Joined Nov 2006
Who you calling cheap?
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#47
Quote from Leonidas View Post :
I have a few tips/suggestions for organizing this thread. Create simple wikis for three sections: (1) Pricematch (2) Competitor Coupon (3) Price protection guarantee.

Here are some ideas on the contents...
Repped for the excellent suggestions. I agree a little more organization and information would be very helpful. However, unless this thread is going to become a sticky, what you are suggesting is A LOT of effort to put into a thread that might be forgotten by the weekend.

If an admin notifies me that they want to make this thread a sticky then I'll polish it up so it's more deserving of the honor.

Considering how many slickdeals rely on successful PMing I'm surprised that nothing like this has ever been compiled before.
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Joined Feb 2007
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#48
Are competitors coupons just YMMV? I don't really see it mention in any stores policy (CC, BB, OM, WM, etc.). I've tried it many times, but were also denied many times.
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Joined Jun 2004
4th Person n Underground
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#49
Quote from firebug View Post :
Sad that the customer is no longer "always right"...
The Kev Master agrees with that statement but SlickDealers are never wrong. LMAO
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Joined Oct 2006
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#50
Quote from gamo62 View Post :
You probably are not eligible. If it is a significant amount, return the item and repurchase it at the lower price.
i've been seeing some of you said that,and i can't keep questioning myself that how can you do that?IS that like you bring the product back to them for refund and re-buy that same item RIGHT AWAY at the cashier clerk?Would they let you do that or they need to inspect the product you just returned and tell you to get another one on the shell which is OOS? How does that work? I'm getting confused
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Joined Sep 2007
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#51
does Fry's PM its own site?
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#52
Quote from ffife33 View Post :
I had a manager at OfficeMax tell me that they did not price match if the other store does not have the item in stock. She said it was like they were filling the other stores raincheck. Well if the other store had it in stock I wouldn't have been there trying to price match. They should have been happy just to get the business you would think.
Why would the OM manager PM if the competitor is sold out? The whole point of a PM (for the store's perspective) is to steer to your store a customer who would otherwise purchase at a competitor. If the item is OOS at the competitor, then the customer isn't spending their money on it at the competitor anyway, so there's no reason to PM.
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Joined Nov 2006
Who you calling cheap?
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#53
Quote from Satenru View Post :
does Fry's PM its own site?
No.

Unless you're in Nor Cal. I think the Bay Area Fry's will, but nowhere else.
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Joined Mar 2007
Tonight we dine in hell
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#54
Quote from uscpsycho View Post :
No.

Unless you're in Nor Cal. I think the Bay Area Fry's will, but nowhere else.
Hey you got yourself a sticky thread Groupwave Applause ApplauseApplause Now you might wanna organize it a little bit
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Joined Dec 2006
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#55
Does anyone have know what stores will PM black friday ads even though they are limited quantity or one day only?
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Joined Nov 2005
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#56
Why post the (non) price matching policy of places like Amazon. I'd think a list of places that price mact would be better than links to their policy saying they don't price match, ie

"Amazon.com does not price-match with other retailers (including those who sell their items on our Web site). We do, however, consistently work toward maintaining competitive prices on everything we carry."
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Who you calling cheap?
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#57
Quote from Whatatay View Post :
Why post the (non) price matching policy of places like Amazon. I'd think a list of places that price mact would be better than links to their policy saying they don't price match, ie

"Amazon.com does not price-match with other retailers (including those who sell their items on our Web site). We do, however, consistently work toward maintaining competitive prices on everything we carry."
It's necessary to eliminate repetitive questions. If Amazon's policy is not included how many more times will we have to answer the question "Does Amazon price match?"

Also, Amazon does PM their own prices if they should drop within 30 days. So the link to Amazon's policy is also helpful in that respect.
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#58
Just last week I was not able to pricematch an item at Sears against the other local Sears store, where the item went on clearance. According to the manager, Sears does not match against clearance merchandise, and every store has its own clearance inventory and prices. At the same time, all other Sears stores, had the item on clearance but were already out of stock.
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#59
It bears mentioning that PMing at Circuit City on an item that has a rebate can possibly kill the rebate.

Very often CC rebates will have a "hidden" minimum purchase price requirement that is not printed on the rebate form. If such a requirement exists on a CC rebate and you purchase the rebated item below that price (by PMing, for instance) then your rebate will likely be denied.

However you can determine the minimum required purchase price for a CC rebate program if you call the CC rebate center (866-754-7717) and inquire. Be sure to give the CSR the specific program ID on the rebate form.
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Joined Sep 2007
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#60
Quick question that may have already been answered. Do receipts count as a legitimate form to get a price match with?

I recently bought an item at CC with a PM and was wondering if I could also go to Staples and use the CC receipt to have them price match an item.
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