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Price Matching & Coupon Matching Policy Roundup

uscpsycho 17,283 November 19, 2007 at 03:26 AM in Brick & Mortar (B&M) (20)
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I've noticed that people often have questions about price/coupon matching, or have trouble executing price matches. I'm hoping to provide all the resources you need for successful price matches. Some of these policies are hard to find so I hope this list is helpful to noobs and veterans alike.

My first rule of price matching is to bring a printout of the store's PM policy with you. Before you, go have the relevant sections highlighted, this includes anything having to do with rebates, coupons, etc. This puts them on notice that you are serious and have done your homework. Nothing beats the feeling of having a manager contradict the PM policy, then pulling the PM policy out of your pocket and pointing to a section (already highlighted) that negates what he said. When that happens, you'll get your PM 100% of the time, and the manager will feel like a tool. Hopefully there will be lots of other customers nearby when this happens Grin

These are the price matching policies of the most popular SD retailers, in alphabetical order. If you can think of any that I missed please add them to the wiki.

http://www.amazon.com/gp/help/cus...=1-1#match
http://bedbathandbeyond.custhelp...._topview=1
http://www.bestbuy.com/site//olsp...d=cat12098
bodybuilding.com - you have to call to get a price match but they will match competitor prices
http://www.buy.com/corp/support/g...rantee.asp
http://www.circuitcity.com/rpsm/c...okLearn.do sayonara CC
http://www.compusa.com/help/terms.asp?#pricing (thank you luv2save! - repped)
http://www.deepdiscount.com/helpp...ailability
http://www.endless.com/help/200104720/ (thanks wookiewoo - repped)
http://www.jr.com/information/pop...hnote.html
http://www.lowes.com/lowes/lkn?ac...olicy.html
http://www.officedepot.com/render...merService
http://www.officemax.com/omax/cus...ct=Pricing
http://onlineshoes.custhelp.com/c...p_faqid=21
https://help.overstock.com/cgi-bi...OOT_QH_L2& (thanks wookiewoo - repped)
http://www.sears.com/shc/s/nb_101...?adCell=AF
http://www.shoes.com/shop.asp?Sho..._guarantee
http://www.staples.com/sbd/conten...match.html
Target.com - http://www.target.com/b/ref=br_bx...e=10824271
Target B&M - http://forums.slickdeals.net/showthread.php?threadid=1441205
http://www.zappos.com/price_protection.zhtml RIP
http://www.tigerdirect.com/sector....asp#price

Wal Mart - According to fine print on TV commercial "Our stores will match the price of any local competitor's printed ad for an identical product. Not applicable to Walmart.com. Restrictions apply. See store for details." (see also: http://forums.slickdeals.net/showthread.php?sduid=151514&p=14677159#post14677159)


Home Depot - See post #22 - diff policy for Online & B&M

Toys R Us - Does not PM according to rtalber1 in post #9. Or maybe they do? See post #32.


Can anyone find:
Frys - See Wiki
FYE
LNT sayonara

Others?

One thing to note is that some of the retailers above do not PM other stores but it's still helpful to know what their PM policy is. For instance, Amazon will give you a price adjustment within 30 days if they lower their price. I've been told at least twice that they cannot adjust the price once the product has been shipped. Then I respond with the blurb about price adjustments, along with a direct link to that section, and viola, I've got my price adjustment and an apology. (Amazon no longer offers price protection.)

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#121
Quote from gwenbleu View Post :
Re: Walmart's Pirce Match Policy, if I print a circular or a "shopping list" that includes the sale dates, prices, sales products from the company's website, will Walmart honor the price? (example, Albertsons has capri sun for 1.50. They dont have an option to print their circular like Minyards. I put it on my shopping list with them and print it out. For some reason the circulars aren't coming anymore in the papers and its a little too far to drive for certain sales.


I am a cashier at Walmart, and will do my best to help with some of the questions you guys have.

I'm fairly confident that an online circular would not work unless you get a nice cashier. As you stated above, its too far for you to drive for a deal, so its probably considered 'out of the competitive area' to pricematch. It would never hurt to ask your cashier, just don't be surprised when you are turned down, and don't push the issue as it probably won't get you anywhere.

We do not match online retailers. Once again, they are not in our competitive area. At my walmart, we keep the sales flyers for the week at each register. You might ask a cashier if your store has them, as these are the stores that we would consider in our competitive area.

We do not honor what walmart calls gimmick deals, which are percent off's and buy one get one free's.

Someone asked if you can pricematch then use a coupon. Yes, you can, as long as its not a competitor's q (iow, it has to be a mq).

The item you are pricematching has to be the EXACT item as in the competitors ad.

Yes, we will be pricematching on Black Friday (really really wish i didn't work at walmart now, haha). Make sure your item is the EXACT - i really mean EXACT- as we have been warned to watch for people trying to scam. Also, bring the add with you and have it open to the correct page for us to verify that the item is right. This will help us immensely and you'll be more likely to get your pm.

I am unsure about the 30 day price guarentee you guys have mentioned. I've never heard of it, but I'm not at the customer service desk, so i honestly don't know. The best bet would be to call your store and ask. If they say no, you could always return the item and then purchase the same thing. The trouble would be worth it for $70 imo.

Anysays, happy shopping and good luck!
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#122
Does anyone know if Sam's Club price matches? Or if they will match the price from Wal-Mart as they are owned by the same company?
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#123
thanks
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#124
How does Best Buy's price matching policy work if they have a bundle deal? For example if Best Buy offers a tv with instant savings on a blu-ray player(essentially free) and I find a lower price for the tv will Best Buy match the price and give me the instant savings on the blu-ray player?
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#125
Quote from jamesy11 View Post :
Does anyone know if Sam's Club price matches? Or if they will match the price from Wal-Mart as they are owned by the same company?
afaik NO. i have asked 2 or 3 times at my local samsclub, at service desk, and i have always been told no they do not pricematch.
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#126
As of this posting, Bestbuy has a clearly defined pricematch policy (as linked in the beginning of this thread) where they match local retail stores. However, the enforcement of this policy is quite uneven through untrained CSRs and MANAGERS.

The problem varies from store to store. I was denied over $300 in pricematches with Sam's Club. The manager at one Best Buy store kept chanting that she was denying my claim because "Sam's Club was not a retailer", which is a completely absurd and non-factual statement. She claimed it was store policy not to pricematch Sam's Club, although she couldn't show me one word in the price match offer that indicated such.

The CSR at the next Best Buy store I visited not only processed my price match properly and without any hassle, she also offered to juggle an online order I had placed so that it would qualify as a price match through the local store. I didn't have time to do that, so I declined, but I thought that was very customer-friendly for her to go out of her way to try to save me some money. FYI, BBO and BB stores are actually two separate legal entities and that is part of the reason why their pricematch policies are different.

At another store, the CSR said that was told not to pricematch Sam's Club but she would approve my request anyway as a price match against Circuit City so she wouldn't get hassled. Again, customer-friendly, but you really have to wonder just how far up the corporate ladder these de facto, unpublished policies are coming from.

Well, since I did eventually get my price match and suffered no more than aggravation, I have little damages to show in bringing suit against Best Buy for fraudulent, false, and misleading advertising. But, if you have not been so lucky, you should seriously consider taking action against BestBuy for fraud.

These transactions fall under state consumer protection laws, so each state has jurisdiction over its own matters. I suggest finding a large law firm in your state that handles consumer class action lawsuits. You can try http://www.martindale.com to search for local represenation. I also googled "best buy price match class action lawsuits" and found this http://www.kgglaw.com/pages/bestbuy.asp. I contacted them and they are quite serious about persuing this matter.

I find it very frustrating that a large company can mislead customers in such a manner without recourse. If you have been screwed by BB on a legitmate claim then you should stand up for your rights. good luck.
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#127
Quote from dnewen View Post :
Thank you for putting this all in one place--we have been talking about this week and were unsure of who did pricematch.

Walmart--not sure what the policy states, but they have price-matched for us before...actually it was on black friday. They just wanted to see a copy of the ad they were matching.

Have fun shopping everyone!
Wal Mart used to have it posted somewhere around the registers, and in a big sign at the front of the store, but it's been a long time since I've seen it at my store. They do price matching on grocery items, because I sit down with sales papers and mark items in them every week, and drag my coupons with me. Unless I have a coupon I can double at the store with the sale. Wal Mart doesn't double coupons. Wal Mart will also do the B1G1's as long as there's a price listed. Anyhoo, as long as the item is identical, same model and name, quantity, same manufacturer, they'll do a price match on just about anything. They don't do price matching in the pharmacy though.

Here's another little known fact. I don't know if it's still true, but Food World stores used to have a policy on a tag above the registers that stated if the scanned price for an item on your receipt was incorrect then you got the item free. I got quite a few free items from Food World because of that policy, years ago. The registers of the local store were horrible for not having the prices programmed in correctly. They may still have the policy, and you have to know to ask, or go to the customer service desk, but I don't shop there much any more since Wal Mart opened, so I don't know if that policy is still in effect or not.
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#128
Quote from gwenbleu View Post :
Re: Walmart's Pirce Match Policy, if I print a circular or a "shopping list" that includes the sale dates, prices, sales products from the company's website, will Walmart honor the price? (example, Albertsons has capri sun for 1.50. They dont have an option to print their circular like Minyards. I put it on my shopping list with them and print it out. For some reason the circulars aren't coming anymore in the papers and its a little too far to drive for certain sales.
Albertson's stores were actually owned by two different companies. If you go to the website and put in certain zip codes there's a blurb on the page about it.

The reason some Albertson's stores circulars are not in the papers is because from what I understand those stores were bought by another company and closed. I heard it was Publix that bought them, but that has not been confirmed as yet. However the stores still owned by the other company that runs Albertson's stores are still open. We had three Albertsons stores close in our area, but 200 miles away Albertson's stores are still open.

Hope that answered your question.

WalMart will honor online print outs if they're from LOCAL stores, no Online stores, or another B&M store in another state. I print out online circular pages for local store price matching all the time, but more often I just make a list because at my WalMart they keep the sales circulars from Wednesdays and Sundays at the registers. They won't do price matches on tobacco products, or for prescription drugs.
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#129
Does anyone know if JR.com will price match an item already purchased, if it is still within the 30 day exchange/return period?
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Who you calling cheap?
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#130
Quote from Machomitch View Post :
Does anyone know if JR.com will price match an item already purchased, if it is still within the 30 day exchange/return period?
It's worth calling and asking. If they refuse tell them you'll have no option but to return/rebuy at the lower price. It's in their interest to match the lower price rather than take a return.
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#131
Quote from uscpsycho View Post :
It's worth calling and asking. If they refuse tell them you'll have no option but to return/rebuy at the lower price. It's in their interest to match the lower price rather than take a return.
=) sounds good to me. thanks.
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#132
Sears in Lake Grove New York constantly violates Sears policy and refuses to price match a SEARS online website item. No wonder Sears is in so much trouble with closing stores and laying off employees.
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#133
Quote from missredemption View Post :
As of this posting, Bestbuy has a clearly defined pricematch policy (as linked in the beginning of this thread) where they match local retail stores. However, the enforcement of this policy is quite uneven through untrained CSRs and MANAGERS.

The problem varies from store to store. I was denied over $300 in pricematches with Sam's Club. The manager at one Best Buy store kept chanting that she was denying my claim because "Sam's Club was not a retailer", which is a completely absurd and non-factual statement. She claimed it was store policy not to pricematch Sam's Club, although she couldn't show me one word in the price match offer that indicated such.

The CSR at the next Best Buy store I visited not only processed my price match properly and without any hassle, she also offered to juggle an online order I had placed so that it would qualify as a price match through the local store. I didn't have time to do that, so I declined, but I thought that was very customer-friendly for her to go out of her way to try to save me some money. FYI, BBO and BB stores are actually two separate legal entities and that is part of the reason why their pricematch policies are different.

At another store, the CSR said that was told not to pricematch Sam's Club but she would approve my request anyway as a price match against Circuit City so she wouldn't get hassled. Again, customer-friendly, but you really have to wonder just how far up the corporate ladder these de facto, unpublished policies are coming from.

Well, since I did eventually get my price match and suffered no more than aggravation, I have little damages to show in bringing suit against Best Buy for fraudulent, false, and misleading advertising. But, if you have not been so lucky, you should seriously consider taking action against BestBuy for fraud.

These transactions fall under state consumer protection laws, so each state has jurisdiction over its own matters. I suggest finding a large law firm in your state that handles consumer class action lawsuits. You can try http://www.martindale.com to search for local represenation. I also googled "best buy price match class action lawsuits" and found this http://www.kgglaw.com/pages/bestbuy.asp. I contacted them and they are quite serious about persuing this matter.

I find it very frustrating that a large company can mislead customers in such a manner without recourse. If you have been screwed by BB on a legitmate claim then you should stand up for your rights. good luck.
I have found the same problems with Sears!
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#134
Quote from jwally063 View Post :
Sears in Lake Grove New York constantly violates Sears policy and refuses to price match a SEARS online website item. No wonder Sears is in so much trouble with closing stores and laying off employees.
If I understand your problem, the store price is higher than their own website price? Order it online for pickup in the store.

If it's an online purchase that is to be pricematched against a local competitor, then you have to be persistant because they'll reject it on the first shot. Since it's purchased online, you'ved used your credit card. This sets things up for a CHARGEBACK, which is what I had to threaten to do if I didn't get (a) an RMA or (b) a pricematch. It's worked for me. Good luck.
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#135
I thought Amazon quit doing Price Match???
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