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Price Matching & Coupon Matching Policy Roundup

uscpsycho 17,199 November 19, 2007 at 03:26 AM in Brick & Mortar (B&M) (20)
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I've noticed that people often have questions about price/coupon matching, or have trouble executing price matches. I'm hoping to provide all the resources you need for successful price matches. Some of these policies are hard to find so I hope this list is helpful to noobs and veterans alike.

My first rule of price matching is to bring a printout of the store's PM policy with you. Before you, go have the relevant sections highlighted, this includes anything having to do with rebates, coupons, etc. This puts them on notice that you are serious and have done your homework. Nothing beats the feeling of having a manager contradict the PM policy, then pulling the PM policy out of your pocket and pointing to a section (already highlighted) that negates what he said. When that happens, you'll get your PM 100% of the time, and the manager will feel like a tool. Hopefully there will be lots of other customers nearby when this happens Grin

These are the price matching policies of the most popular SD retailers, in alphabetical order. If you can think of any that I missed please add them to the wiki.

http://www.amazon.com/gp/help/cus...=1-1#match
http://bedbathandbeyond.custhelp...._topview=1
http://www.bestbuy.com/site//olsp...d=cat12098
bodybuilding.com - you have to call to get a price match but they will match competitor prices
http://www.buy.com/corp/support/g...rantee.asp
http://www.circuitcity.com/rpsm/c...okLearn.do sayonara CC
http://www.compusa.com/help/terms.asp?#pricing (thank you luv2save! - repped)
http://www.deepdiscount.com/helpp...ailability
http://www.endless.com/help/200104720/ (thanks wookiewoo - repped)
http://www.jr.com/information/pop...hnote.html
http://www.lowes.com/lowes/lkn?ac...olicy.html
http://www.officedepot.com/render...merService
http://www.officemax.com/omax/cus...ct=Pricing
http://onlineshoes.custhelp.com/c...p_faqid=21
https://help.overstock.com/cgi-bi...OOT_QH_L2& (thanks wookiewoo - repped)
http://www.sears.com/shc/s/nb_101...?adCell=AF
http://www.shoes.com/shop.asp?Sho..._guarantee
http://www.staples.com/sbd/conten...match.html
Target.com - http://www.target.com/b/ref=br_bx...e=10824271
Target B&M - http://forums.slickdeals.net/showthread.php?threadid=1441205
http://www.zappos.com/price_protection.zhtml RIP
http://www.tigerdirect.com/sector....asp#price

Wal Mart - According to fine print on TV commercial "Our stores will match the price of any local competitor's printed ad for an identical product. Not applicable to Walmart.com. Restrictions apply. See store for details." (see also: http://forums.slickdeals.net/showthread.php?sduid=151514&p=14677159#post14677159)


Home Depot - See post #22 - diff policy for Online & B&M

Toys R Us - Does not PM according to rtalber1 in post #9. Or maybe they do? See post #32.


Can anyone find:
Frys - See Wiki
FYE
LNT sayonara

Others?

One thing to note is that some of the retailers above do not PM other stores but it's still helpful to know what their PM policy is. For instance, Amazon will give you a price adjustment within 30 days if they lower their price. I've been told at least twice that they cannot adjust the price once the product has been shipped. Then I respond with the blurb about price adjustments, along with a direct link to that section, and viola, I've got my price adjustment and an apology. (Amazon no longer offers price protection.)

Community Wiki

Last Edited by rj123456 January 12, 2014 at 02:25 AM
STAPLES

STAPLES also has a competitor coupon acceptance policy that is not mentioned in detail on Staples.com's price guarantee page. STAPLES's in-store price guarantee policy is also broader than is what's posted there as well. In-store corporate intranet has access to more aspects of the program, but even it is not up to date with current corporate policy for in-store price matching/comeptitor coupon acceptance. (Which is even broader)

Quote :
STAPLES retail stores accept printed or circular/newspaper coupons from other competing office supply and electronics retailers. Known retailers are: Office Depot, OfficeMax, Circuit City, Best Buy, Microcenter and Fry's among others.
According to this [staples.com] Staples does not accept competitor, manufacturer or any other third party coupons.


Acceptance is by manager discretion according to how "local" the competitor store is (another state may not be accepted), but according to corporate the policy is firm.
If you have a valid coupon from a competitor for an item they stock, it should be accepted under their price match policy. If you encounter a clerk who doesn't know of the policy, take the issue to the manager, and if even she/he doesn't know (happens) feel free to note his/her name and the store number (usually at the top of a receipt). Then call the Staples "Office Of The President" toll free number. Ask them if the policy is in effect nationwide, and when they say yes (current as of this post), give them that name and number, and inform them of what occurred and the names of those involved. Say you'd still like to use it now, and they may keep you on the line while they reprimand them, and tell you to go back in and make your purchase.

STAPLES Office of the President: 1-800-338-0252 (Only use if after escalating your request to the most senior store manager available, you are still denied) -TA

----------------------------------------------------------------------------------------------------------------------------------------------
Walmart B&M
"Ad Match Guarantee: Our stores will match the price of any local competitor's printed ad for an identical product. Not applicable to Walmart.com. Restricitons apply. See store for details."


Walmart.com
We strive to provide you with the lowest prices possible on Walmart.com as well as in our stores. However, sometimes a price online does not match the price in a store. In our effort to be the lowest price provider in your particular geographic region, store pricing will sometimes differ from online prices. Our local stores do not honor Walmart.com pricing or competitor advertisements from outside of a store's local trade territory.

Please Note: Prices shown on Walmart.com are online prices only. Products that are shown as available in your local Wal-Mart store may have a different price. We are able to show you availability for select products in your local store in the Electronics, Jewelry, Baby, Pharmacy and Home departments. At this time, the Toys, Sports, Entertainment and Apparel departments do not have the local store availability feature.
http://www.walmart.com/catalog/catalog.gsp?cat=538350

----------------------------------------------------------------------------------------------------------------------------------------------
Fry's
THE COMPLETE LOW PRICE GUARANTEE

"We Will Match Any Competitive Price." Before making a purchase from Fry's. If you see a lower, in stock, in-store price at a local competitor, Fry's will be happy to match the competition's price.
"30 Day Low Price Guarantee." If within 30 days of purchasing an item from Fry's you see a lower in-stock price at a local competitor with a low price guarantee. Fry's will cheerfully refund 110% of the amount of the competitor's low price guarantee. Or, if within 30 days of purchase, a local Fry's, or a local competitor without a low price guarantee has a lower price, Fry's will refund 100% of the difference. NOTE: All comparisons are based on price, excluding any applicable sales tax. Low price guarantee for notebook computers, microprocessors, memory, CD and DVD recorders, camcorders, digital cameras, and air conditioners is within 15 days from purchase date. To apply for Fry's low price guarantee, simply bring in your original cash register receipt and verifiable proof of a current lower price.

*All comparisons are based on in-store tagged prices at the time of request, excluding sales tax. Offer good on all fresh-boxed products of the same exact model in stock at a local competitor. We reserve the right to limit this offer to one of each model. Offer does not apply to wireless phones and pagers that require a service agreement. Offer does not apply when price includes bonus or free offers or one-of-a-kind or limited-quantity offers. NOTE Does not apply to expired ads. Fry's ads are valid for only stores listed in the ad.
http://www.marketplacelocal.com/PortalWeb/Portal.aspx?groupid=58&pagename=itemdetails&channelid=9&categoryid=80&subcategoryid=82&itemid=50973583

Fry's now matches many online retailers as well. Bring a printout of the most recent ad price (preferrably printed on the day in which you want to PM) and take it to Customer Service (the returns area) and have the associate get the manager currently in charge to authorize the price match. Alternatively, select the item you want, get a quote from a salesman, and let them know before purchase you'd like to do a PM. Most vendors such as Amazon (when sold directly from Amazon), Newegg, manufacturer websites, etc are allowed for PM'ing.

List of online retailers Fry's will price match as of 8/23/11
Amazon.com
B&HPhoto.com
BestBuy.com
Brandsmart.com
Buy.com
CDW.com
CentralComputers.com
Circuitcity.com
CompUSA.com
Costco.com
CVS.com
Directron.com
HHGregg.com
J&R Music/Comp
K-Mart.com
Lowes.com
Macmall.com
Macys.com
Microcenter.com
Newegg.com
OfficeDepot.com
OfficeMax.com
Pepboys.com
Radioshack.com
RitzCamera.com
SamsClub.com
Sears.com
Staples.com
SuperBiiz.com
Target.com
Tigerdirect.com
ToysRUs.com
UltimateElectronics.com
Walgreens.com
Walmart.com
ZipZoomFly.com
----------------------------------------------------------------------------------------------------------------------------------------------

Home Depot
NOBODY BEATS OUR PRICES
If any competitor tries, we'll beat their price by 10%. Guaranteed.*
*If you find a current lower price on an identical, in-stock item from any local retailer, we will match the price and beat it by 10%. Excludes special orders, bid pricing, volume discounts, open-box merchandise, labor and installation, sales tax, rebate and free offers, typographical errors and online purchases.

http://www.homedepot.com/webapp/wcs/stores/servlet/ContentView?pn=SF_MS_In-Store_Low_Price_Guarantee
_________________________________________________________________________________

Lowe's
Everyday Low Prices, Guaranteed
We guarantee our everyday competitive prices. If you find a lower everyday price on an identical item at a local retail competitor, just bring us the competitor's current ad and we'll beat their price by 10%. If a competitor is offering a percent off discount, we'll reduce our current price by the same percentage discount that the competitor is offering. Our price guarantee does not apply to installation labor, to the competitor's closeout, special order, discontinued, clearance, liquidation, or to damaged items. Limited to reasonable quantities. Visit store for complete details.

Price Protection
As a benefit to buying online and selecting Store Pickup or Lowe's Home Delivery, you will receive the lower of the online store price or the price at the local Lowe's store you are shopping at time of purchase. For lumber and building products, local pricing is provided while shopping on Lowes.com.
http://www.lowes.com/cd_Everyday+...787241445_

238 Comments

1 2 3 4 5

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#3
thank you,this was very helpful.
thumbs up.
Reply Helpful Comment? 0 0
#4
keep in mind the "spirit" of the policy... meaning the store has the price matching policy so the consumer can feel safe and secure (in regards to price/value issues) so the shopper can shop with confidence at their store

once in a while a manager may need to be reminded... LOL
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#5
Quote from uscpsycho View Post :
I've noticed that people often have questions about price/coupon matching, or have trouble executing price matches. I'm hoping to provide all the resources you need for successful price matches. Some of these policies are hard to find so I hope this list is helpful to noobs and veterans alike.

My first rule of price matching is to bring a printout of the store's PM policy with you. Before you go, have the relevant sections highlighted, this includes anything having to do with rebates, coupons, etc. This puts them on notice that you are serious and have done your homework. Nothing beats the feeling of having a manager contradict the PM policy, then pulling the PM policy out of your pocket and pointing to a section (already highlighted) that negates what he said. When that happens, you'll get your PM 100% of the time, and the manager will feel like a tool. Hopefully there will be lots of other customers nearby when this happens Grin

These are the price matching policies of the most popular SD retailers, in alphabetical order. If you can think of any that I missed please add them to the wiki.

http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=468502&qid=1195468404&sr=1-1#match
http://bedbathandbeyond.custhelp.com/cgi-bin/bedbathandbeyond.cfg/php/enduser/std_adp.php?p_faqid=1123&p_created=1117813740&p_sid=9clNN6Ri&p_accessibility=0&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9NSZwX3Byb2RzPSZwX2NhdHM9MCZwX3B2PSZwX2N2PSZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PW1hdGNo&p_li=&p_topview=1
http://www.bestbuy.com/site//olspage.jsp?type=page&entryURLType=&entryURLID=&categoryId=cat10001&contentId=1118843518460&id=cat12098
http://www.buy.com/corp/support/guarantees/lowpriceguarantee.asp
http://www.circuitcity.com/rpsm/cat/-13318/edOid/105471/rpem/ccd/lookLearn.do
http://www.deepdiscount.com/helppopup.htm?tab=policies&file=help_priceavailability
http://www.lowes.com/lowes/lkn?action=pg&p=CustServ/price_policy.html
http://www.officedepot.com/renderStaticPage.do?file=/customerservice/lowPrice.jsp&template=customerService
http://www.officemax.com/omax/customerservice/customerService.jsp?subCategoryId=Pricing_PriceMatch&categorySelect=Pricing
http://www.sears.com/shc/s/nb_10153_12605_NB_CSpricematch?adCell=AF
http://www.shoes.com/shop.asp?ShopID=POLICIES#price_guarantee
http://www.staples.com/sbd/content/help/using/general_match.html
http://www.target.com/b/ref=br_bx_2/601-7335126-4231300?ie=UTF8&node=10824271
http://www.zappos.com/price_protection.zhtml

Can anyone find:
Frys (I know they will PM but I can't find the policy anywhere)
Home Depot
FYE
LNT
Toys R Us
Wal Mart

Others?

One thing to note is that some of the retailers above do not PM other stores but it's still helpful to know what their PM policy is. For instance, Amazon will give you a price adjustment within 30 days if they lower their price. I've been told at least twice that they cannot adjust the price once the product has been shipped. Then I respond with the blurb about price adjustments, along with a direct link to that section, and viola, I've got my price adjustment and an apology.
Very nice, Thank you
repd
Reply Helpful Comment? 0 0
#6
So, if I purchase an item at BB through a PM, am I still eligible for another PM if the price drops at another store? Furthermore, am I eligible for yet another PM at BB on their promotion? All within 30 days.
I don't think it falls under PM'ing a PM, right?
Reply Helpful Comment? 0 0
#7
Thanks...should help a lot for black friday!! laugh out loud
Reply Helpful Comment? 0 0
#8
Just an FYI with OfficeMax. I've noticed items on their website on sale or clearance. Just print out what you see and you can go into your loc OfficeMax and they will adjust the price accordnig to what you printed out. According to them their warehouse sometimes adjusts prices on their website an the local stores do not know about it. But they will honor the price as long as you bring proof. I purchased a fax machine and a laptop using this method.
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Lost Bro to BO/LUKE Duke
260 Reputation
#9
Quote from uscpsycho View Post :
Can anyone find:

Toys R Us
TRU: They do not price match, they refuse to be competitive, your best bet is to shop someone who is competitive, and will price match, especially if they allow you X days after the fact to get a price match. IMHO
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#10
"This policy is subject to change without notice."
-ah, the get out of jail free card-

Two incidences I remember vividly:
1. Office Max telling me that Kmart was not a competitor
2. Best Buy store manager telling me that BestBuy.com was a different company and they would not price match to them because they were an "online retailer" (umm, ya think)

Sad that the customer is no longer "always right"...
Reply Helpful Comment? 0 0
#11
Quote from wsline View Post :
So, if I purchase an item at BB through a PM, am I still eligible for another PM if the price drops at another store? Furthermore, am I eligible for yet another PM at BB on their promotion? All within 30 days.
I don't think it falls under PM'ing a PM, right?

You probably are not eligible. If it is a significant amount, return the item and repurchase it at the lower price.
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Saved so much I'm broke!
649 Reputation
#12
Quote from firebug View Post :
Two incidences I remember vividly:
1. Office Max telling me that Kmart was not a competitor
2. Best Buy store manager telling me that BestBuy.com was a different company and they would not price match to them because they were an "online retailer" (umm, ya think)

Sad that the customer is no longer "always right"...
You should have politely asked that manager for the corporate number of Best Buy and asked him to sit in with you while you called them and asked them if that was true and if the stores are supposed to honor the online prices. He knew he was blowing smoke.

(A piece of advice for people dealing with managers--try to get them away from other employees when you deal with them. If they have dug their heels in against you, an audience makes them much more unlikely to change their position. No audience will help them keep their pride and get you the deal.)

Best Buy got into trouble not too long ago for having 2 "websites." One available to the public and one through the stores. The prices were different. They were supposed to remedy that situation. I'm hoping that your event happened "pre" them getting busted and that they have remedied the situation.

A rep for OP, thumbs up for "the deal," and a rep for firebug. Thanks, everybody!
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#13
For Frys - I could not find their PM policy , but I know their stores don't PM their website price except the San Francisco Bay area stores.
Reply Helpful Comment? 0 0
#14
Thank you for putting this all in one place--we have been talking about this week and were unsure of who did pricematch.

Walmart--not sure what the policy states, but they have price-matched for us before...actually it was on black friday. They just wanted to see a copy of the ad they were matching.

Have fun shopping everyone!
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#15
There are always exceptions to these policies. Sometimes in favor of the consumer, but usually in favor of the store. A recent example is is the Toys R Us free $25 gift card on purchase of Mario Galaxy (Wii).. While the PM policy for Bestbuy clearly states "The Best Buy Price Guarantee does not apply to our or our competitors' free offers, ..." , Bestbuy went as far as adding a system-level code for Bestbuy PM TRU's Mario Galaxy Offer. Even after this, some people were denied this offer at BB stores across the US.

So, even though the policies are in place, there are places where they are not followed exactly, so all these links are YMMV Smilie.. Still a good post to have when comparing PM policies.
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