Thread DetailsLast Edited by acesmuzic October 9, 2014 at 07:32 AM
Get your credit and decide for yourself if you want to switch over to T-Mobile in 3 months.
Accepting the promotional credits does NOT bind you into any sort of contract.
Good luck and get your credit now!
I called again and got an early upgrade on my line! I still had a year left on my contract!
Note: Easier to get early upgrade to Galaxy Note 3 compared to iPhone 5S
Enter wireless phone number (or press 1 if for the phone you're calling from, 2 if for a different number)
Select Option: 4 (Accounts)
Select Option: 5 (Cancellations)
Select option for Cancellations. Explain to the representative that T-Mobile is offering promotion to switch over to their network (cheaper plan, they'll pay the ETF, etc) and you'd be willing to stick around with AT&T if they would extend an offer for you.
Seems like $35 statement credit per month for 3 months is pretty standard (They have been trained to offer this). - $105 total statement credit.
Plus 6 months of free unlimited text messaging ($120) value.
Successful offers so far: (To be read as "What to shoot for!" )
$10 X 12 months plus 1800 Rollover Minutes. I got an early upgrade on one line Note 3 ($289). However, I didn't go for upgrade (700 min FP, 10 months left on one line, 15 months on second)
$10 x 12 months. $25 credit. Permanent discount unlimited messaging w/ M2AM for $10. 10,000 Rollover Minutes! (individual line, off contract)
$30 x 6 months (1st time customer, 6 more months left on contract)
$25 statement credit plus 6 months unlimited text messaging ($180) -- Took 2 calls, one for credit, second for text messages.
$30 x 12 months statement credit, plus 5,000 rollover minutes after dropping plan from 750 anytime minutes to 450 anytime minutes (family shared minutes)
$40 x 3 months statement credit, 6 months unlimited text messaging (Discounted to $20 a month after this), and an early upgrade after 1 year in contact to any non-iphone on both lines.
$30 x 3 months of free text plan. Also, permanent discount of texting plan to $20 instead of $30. I had to call like 3~4 times to get this from a very nice gentleman at retention. Others didn't budge.
$35 x 3 months statement credit plus 6 months unlimited text messaging ($120)
$25 x 3 months statement credit plus 6 months unlimited talk (any carrier mobile only) and Text messaging
$25 x 3 months statement credit plus 6 months unlimited text messaging ($120)
$20 x 3 months statement credit plus 6 months unlimited family text messaging ($180)
$45 x 3 months statement credit plus 6 months unlimited text messaging ($30 x 6 = $180)
$50 x 3 months statement credit plus 6 months unlimited text messaging ($120)
$20 x 6 months statement credit ($120)
$20 x 3 months statement credit
$30 x 3 months statement credit
$40 x 3 months statement credit. I am on data share plan so doesn't have anything to do with text. Instead of offering $30 plus text he offered $40.
$50 x 3 months statement credit
$60 x 3 months statement credit
$100 x 3 months statement credit
$35 x 3 months credit + one time $25 goodwill credit + $10 x 12 months credit - I am on the 10 GB Mobile Shared Plan
$40 x 6 months statement credit + 2 optional early upgrades (have 5 lines on a 10GB mobile share)
$30 X 3 months statement credit + FREE messaging for next 6 months + 2000 rollover mins
$30 x 6 months statement credit (Best so far without text plan!)
$35/mo for next 3 months, FREE messaging for next 6 months, + $30 credit "as a good will"
$20 x 12 months statement credit
$30 x 3 months statement credit and a early upgrade
$30 x 3 months statement credit
$45 x 3 ($135) months statement credit, extra ($50) credit, free text messaging for 6 months ($180). ($365 total) Best so far with text plan.
Unlimited family text messaging for 6 months (ends July) and Unlimited ATT to Tmobile/Verizon/sprint/any cell phone provider minutes for 3 months and early upgrade for phones. I got the S4 and Note2 on my family share plan in Dec.2012 and can upgrade to a new device at 2 yr discounted rate right now.
$30 x 3 statement credit plus 6 months Free messaging plan
$200 one-time statement credit
$30 x next 6 months statement credit + $45 x following 3 months statement credit ($315 total)
This month free ($130.19), currently a family 550 with rollover plan, 3 lines, each line has 300 mb per month data, no texting
$45 X 3 month statement credit/ $30 free unlimited texts X 6 months/ $315 total saved for 6 months.
$25 x 3 months credit (relatively new customer, declined free texts and was offered this instead - was told promo amounts based on history and credit)
$20 x 12 months credit (have text plan), offered early upgrade (been with AT&T for just 1 year)
$75 Credit Applied Instantly, Permanent Change of Text Plan to $20 from $30
$30 x 3 months statement credit, and change my family nation 550 plan to 450 plan, which is another $10 per month saving. All my 3300 rollover mins are moved to new plan.
$40 x 4 months statement credit, 550 plan to 450 min family plan. $10 off family texting as long as I stay with AT&T. Moved up upgrade dates for two lines and waive upgrade fees for next two upgrades.
$200 statement credit (equivalent to one bill) and $10 credit for 12 months.
$70 statement credit, and $10 off family texting plan for life as long as we stay with AT&T.
$50 x 3 months credit, plus 6 months free texting
$120 one time credit.
$35 x 3 months statement credit, unlimited texting free on 2nd line, + upgrade to iPhone 5S (my upgrade eligibility was supposed to be Nov 2104)
$10 x 12 months statement credit, decreased unlimited texting plan from $20 to $10/mo., and upgrade to iPhone 5s five months early
$35 x 3 months, 5000 rollover minutes, early upgrade eligible (1 yr after previous upgrade).
$20 x 6 months (credited unlimited msging) reward or was offered $10 x Unlimited off msging.
$20 x 6 months statement credit ($120), free mobile to mobile for 6 months ($30 x 6 = $180), switch to new mobile to mobile plan at $20/month (e.g., $10 off/month relative to old plan). Also 700 min to 550 min plan saving another $10/month. No manager/supervisor override required, she was friendly and had been getting similar calls about T-mobile often over the past couple days.
$60 x 3 Months, $30 Free unlimited texting x 6 months, and activation fees waived for new phone purchase x 2.
$10 x 12 months statement credit, early upgrade from Galaxy S3 to IPhone 5s for 99$ (100$ credit), waived activation fee (36$), free otterbox (50$), free case-mate screen protector (20$) -- had to re-up 2 yr contract, but DID NOT affect wife's upgrade status.
$40 x 3, free messaging for 6 months
$50 x 3, $20 unlimited messaging (just coming off of the 6-months for free plan) - Family plan with 4 phones
$10 x 12, free unlimited messaging (4 lines) for 6 months, early upgrade on 2 lines (5S 32GB and 5S 16GB) with $100 statement credit EACH phone. Waived activation fee.
$40 credit for 3 months ($120) & free family texting for 6 months ($20 * 6 = $120) + $20 there after. (previously had 1500msg + 200msg for $20) & moto x for $50 + 2 year contract (10 month early upgrade) & annotate account allowing 9 month early upgrade on another line.
$30 x 3 months & $10 permanent unlimited data plans (was $20 p/m)
$10 x 12 months & Unlimited talk & text to both my lines & 1 year early upgrade to Note 3 for $150, waived activation fee ($36)
$35 x 3 months, Wouldn't budge on more months or amt, told rep id call back in 3 months
$35 x 3 months.
$30 x 3 months
$35 x 3 months. Really low level plan, 4 lines, 700 min, 2GB data x 3 lines, 200MB on the 4th. One line has texting.
$40 x 3 months (Bayarea, California)
$15 x 12 months, Mobile datashare 1GB plan
$20 X 3 months, early upgrade to Note 3 for $200 free shipping.
$30 x 3 months, permanently changed unlimited text messaging to $10/mo.
$20 x 3 months statement credit, unlimited text messaging for 6 months for 2 lines ($180 value), plus 3600 rollover minutes (had to insist for extra minutes): I have 550 minutes family plan for 2 lines with 300MB and 200MB data each
$45 x 3 months + free family texting for 6 months then back to $20
$30 x 12 months
$35 x 3 months + permanently changed Messaging Unlimited from $20/mo to $10/mo.
$30 x 3 months, already had one of the cheapest individual plans (300 minutes, 2GB data, 200 texts ~$60) plus 20% corporate discount
$150 straight up credit + free unlimited texting for 6 months on two lines + free mobile to mobile for 6 months on 2 lines
$20 x 12 months + 2000 extra minutes + the ability to upgrade all 5 lines
$30 x 6 months in free unlimited family texting
$30 x 3 months, 200 texts and 450 minutes plus 22% corporate discount
$100 statement credit and 12 months early upgrade, waived upgrade fee.
$150 one-time credit
$20 x 3 months, Unlimited Texts for 6 Months; Upgrade to iPhone 5S for $199, 16GB with 1 Year remaining on the contract. Had to call twice though.
$30 credit plus free unlimited texting for 6 months. (Houston, TX)
$40 x 12 months (Atlanta, GA) - Currently pay $200 with 4 lines. All lines were eligible for upgrade and they offered $60 discount for new phone per line.
$30 credit X 3 months, iPhone 5S for $199.99, waived upgrade fee (Contract was to be up March 2014)
$25 x 3 months, $10 x 9 months, 2 GB data for current 1 GB price
$10 x 12 months, $200 credit, 6 month unlimited text, and 1000 rollover mins.
$40 credit for 3 months, $25 off any non-iPhone upgrade, waived upgrade fee on two lines and waived early upgrade fee on one line that has 8 months left on contract (I spent a lot of time to get this much)
$35 x 3 months statement credit (essentially got the Galaxy Note 3 for $145 upgrade fee waived), 6 months unlimited family text for free (with free mobile to any mobile) = total of $105 + $180 = $285 (with purchase of phone for $250 making the phone actually $145).
$30 x 6 months ($180) + $10 off unlimited text messaging ($60) = $240 (stated they could not do an early upgrade on Apple products because I had more than 6 months left on my contract).
$30 x 3 months + Eligibility for early upgrade anytime on both phones with upgrade fees waived.... we have 2 phones in contract (one phone has only been in contract for 4 months, the other only 8 months).
$20 x 3 months - one phone w/ the lowest talk/text/data package available, so I guess I'm not much of a target for retention...
$35 x 3 months and 6 months of free unlimited text messaging ($30 a month)...we have two older iphones (4s and a 4) and were paying $137 a month, out of contract
$40 x 3 months - Just renewed the contract in December 2013 with iphone 5S. Refused to give me an early upgrade. I was happy with just the statement credit.
$150 one-time credit -$30 off family messaging w/ Mobile 2 any mobile for 6 months, $10 off xtra line for 12months and early upgrade 2 months in.( $450 plus early upgrade) I can call back in 6months to 10.00 cred for life.
$10 credit for life - was also offered $30 credit for 6 mo.
Upgraded S4 to Note 3 for $250 with 15 months left in contract. $100 1 time credit. Added 1 line changed plan from 450 to 550 min family plan (no device no data on 2nd line) kept my unlimited data on 1st line and 21% corp discount.
$10 x 12 months statement credit plus 6 months unlimited text picture (MMS) messaging: My Nationwide 1000 Rollover plan (w/10,000 in the bank) is now $11 w/25% corp discount
$149 one-time credit, FREE S5, 2nd S5 for $99. 8 months remaining in contract.
Nothing instant offered on 3 months left in contract; instead offered $100 off per line for upgrade for which I'm eligible now. Also offered to waive upgrade fee. Declined this offer (for now).
Question: How are these statement credits determined?
Answer: I had a really friendly retentions rep who said that there was a formula they use to calculate how much they would offer. She said things like how much you spend, how long you've had an account with AT&T, FAN discounts, etc. all factored into the offer. She said most people are given $35 x 3 months like I got.
Question: If I don't have a text plan, would adding free text messaging for 6 months extend the contract to 2 years again?
Answer: No, it would not.
Question: Is anyone on a family plan able to get unlimited family texting for $10/month?
Tip: If you want an upgrade, make sure you are speaking to a retentions rep who will have to ask her manager for an override. If they tell you no without asking a manager first, they are just going by what's in the system. Apparently these CSR reps just chat online with their managers who will need to enter an override code during the order process.
Can people post any free phone upgrades they got?
Southgate, MI -- Upgraded from GS3 to IPhone 5s for 99$ (instead of 199$) 8 months early, and received free case, screenprotector.
Baton Rouge, Louisiana -- Upgraded from Iphone 4s to Note 3 for 99$ ( Instead of $ 299 ) 12 months early and no activation fee and free next day shipping
Oakland, CA - Both me and my neighbor upgraded from an iPhone 5 (10 months into contract)/iPhone 4 (20 months into contract) to iPhone 5S.
San Jose, CA - Upgraded from Note 2 to Note 3 for $150 with 13-months left. Upgraded from S3 to S4 for Free with 17/18 months left.
Michigan -- Upgrade from Note 2 to Note 3 for $60 (no activation, overnight shipping) with 16 months left. Also received 6 months free txt, 6 months half price talk discount Was on cheapest plan already (450 min/200txt/300mb) so $180 in savings on the plan over 6 months.
New Jersey-- Upgraded from HTC One to Samsung S4 all three lines for $0 and waived upgrade fee on all three lines only 8 months into my contract. Also wound up lowering bill $50 a month for 24 months! (note this was done in online chat after three attempts and only a manager could approve the early upgrades, their "specialists" didn't do squat)
Orlando, FL - Got Note 3 for 99 + tax free next day shipping and waived upgrade fee with over a year left on contract.
Baltimore, MD - Got 30 x 6 months, and after the 6th months the family texting is only 20 instead of 30, and i downgraded my plan to 450 minutes, and i kept ALL my 5000 rollover minutes + 150 for a Note 3, waived upgrade fee, I wasn't eligable until May 2015!!!!
Ohio - Upgraded from Note 2 to Note 3 for $189, free ship, waived fee, 1 year remaining; $10 off per month, $25 off for 3 months, free 6 months of text.
1/16/14 - Philadelphia, PA - Upgraded from iPhone 5 to Note 3 for $94.00 incl. tax ($99 - $10 promo + 6% tax), free priority ship, waived activation fee (1 year remaining on existing contract); $10 off per month for 12 mos ($120), $10/mo for unlimited texting forever. I was on the $5 for 200 txts plan.
Upgrade to iPhone 5S for $199, 16GB with 1 Year remaining on the contract. Had to call twice though.
Houston - Upgraded from Note 1 to iPhone 5S for $199, waived upgrade fee, $30X3 month credit (plus I get 22% corporate discount). 90 minute phone call...lots of overrides to be had to do the iPhone - could be why some just don't offer it.
Seattle - Upgraded from S3 to Note 3 for $289 with $100 one time credit and $15*3 months credit (plus whatever i get by selling my old unlocked phone) (10 months left on the contract)
Seattle - Upgraded from Lumia 920 to Lumia 1020 for $176 with $100 one time credit (plus whatever i get for selling the lumia 920) (10 months left on the contract)
Jacksonville - Upgraded to Note 3 for $150 upgrade fee waived - $35 x 3 months statement credit (essentially got the Galaxy Note 3 for $150), 6 months unlimited family text for free (with free mobile to any mobile) = total of $105 + $180 = $285 (with purchase of phone for $250 making the phone actually $145
Cocoa Beach- Upgrade from Lumia 920 to Lumia 1520 for $125 w/ $36 activation credit. $45 x 3 months credit. (13 months left on contract.) Called back, Upgrade 2nd line from Note 2 to LG G2, out of stock, got Optimus G Pro free. (18 months left on contract)
Warwick, RI- 1st call, $25 credit x 3 mos. 2nd call, Upgraded both lines from Note 2 to LG G2 (14 mos left on contract). 3rd Call (complaining about delay in shipping), received another $25x3 credit.
Houston TX: upgrade to iPhone 5s for $199.. Had 8 months left on contract. Plus $40 statement credit,waived upgrade and priority shipping fee.
Paducah, KY:I have 6 lines, none of them were up for upgrade until early 2015 to late 2015.
HTC M8 - $150
Note 3 - $99
S5- Free He said he couldn't waive the activation fee but thats ok with me.
S5-FREE with no activation fee
S5-$99 with no activation fee