Forum Thread

CenturyLink Prism Internet, can't change router settings (including password)

depbrans 337 41 January 13, 2014 at 10:06 AM
I got CenturyLink Prism set up today, including Internet. I didn't realize when ordering that:

1. A wireless router is required for the Internet and TV to work
2. I have to use their router
3. I cannot make any changes to the router settings myself; I have to have CenturyLink tech support make any changes, including simple stuff like wifi password

I'm pretty annoyed by the inconvenience factor. Is there any way to just do this myself? I imagine there's an address I can put in the browser to get to the settings menu, right?

I'm also annoyed by the security implications. Yes, I realize that my ISP has full access to everything I do anyway, but it just feels so wrong that I am required to share my password with a stranger. I took my personal router and added it downstream. If I only connect to that device, am I adding any security?

Thanks!

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#2
Can't say I know anything about CenturyLink but I don't think you're adding any security by plopping in your own router unless you can turn wifi off on the provided one too.
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#3
you can change the password and look to see is on your network, it is what I would do, see if they can turn wireless off or not?
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#4
Quick google search turns up this: http://www.dslreports.com/forum/r...ork+router and this: https://supportforums.cisco.com/thread/2102233

Maybe search the router model to see if there's anyone who has the info to login. Or just call them and tell them to disable wireless and/or see if the router has an option to just be a bridge in which case do that, and use yours for all routing.

The fact it's called PRISM [wikipedia.org] doesn't bode well though... Wink
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#5
Quote from EyeBaller View Post :
Quick google search turns up this: http://www.dslreports.com/forum/r...ork+router and this: https://supportforums.cisco.com/thread/2102233

Maybe search the router model to see if there's anyone who has the info to login. Or just call them and tell them to disable wireless and/or see if the router has an option to just be a bridge in which case do that, and use yours for all routing.

The fact it's called PRISM [wikipedia.org] doesn't bode well though... Wink
Thanks. I swear I did several Google searches! I may have been to selective by only searching for my specific model, though, as they use several types of routers.

I'll look and see if I can access it that way. Even if I can, I doubt it will let me do things I'd like, such as MAC filtering. Plus, the other set top boxes throughout the house get their TV feed wirelessly from this router, so I worry that messing with it too much will cause some problems.

Is everyone still saying, though, that adding my own router and connecting my devices only to that adds no extra security? I guess I thought that creating a subset network like that made it so people on the main network couldn't access the devices on my router.

I realize they'd still be able to grab data as it exits, but I only do important stuff on https, so I'm not super worried about that.

Anyway, with the info above, I'll at least see if I can change the password and network name myself. That's a start, but I just can't believe they have it set up like this!
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#6
Hey there, thanks for joining our CenturyLink Prism family! For immediate assistance getting your service configured properly, call 8772990172 or submit this form; http://bit.ly/IArNlt and we'll be in touch.
Thanks, ^AshleyKay

Quote from depbrans View Post :
I got CenturyLink Prism set up today, including Internet. I didn't realize when ordering that:

1. A wireless router is required for the Internet and TV to work
2. I have to use their router
3. I cannot make any changes to the router settings myself; I have to have CenturyLink tech support make any changes, including simple stuff like wifi password

I'm pretty annoyed by the inconvenience factor. Is there any way to just do this myself? I imagine there's an address I can put in the browser to get to the settings menu, right?

I'm also annoyed by the security implications. Yes, I realize that my ISP has full access to everything I do anyway, but it just feels so wrong that I am required to share my password with a stranger. I took my personal router and added it downstream. If I only connect to that device, am I adding any security?

Thanks!
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#7
Quote from CenturyLinkHelp View Post :
Hey there, thanks for joining our CenturyLink Prism family! For immediate assistance getting your service configured properly, call 8772990172 or submit this form; http://bit.ly/IArNlt and we'll be in touch.
Thanks, ^AshleyKay
This is a joke, right? [photobucket.com]

If it's not, you should know that I've submitted at least 3 such contact forms with zero response from your "helpful" company.
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Last edited by depbrans January 16, 2014 at 10:14 PM
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#8
Quote from CenturyLinkHelp View Post :
Hey there, thanks for joining our CenturyLink Prism family! For immediate assistance getting your service configured properly, call 8772990172 or submit this form; http://bit.ly/IArNlt and we'll be in touch.
Thanks, ^AshleyKay
Quote from depbrans View Post :
This is a joke, right? [photobucket.com]

If it's not, you should know that I've submitted at least 3 such contact forms with zero response from your "helpful" company.

Laugh1Applause
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#9
Besides your troubles with the router, are you happy with the internet and tv service? I am think of signing up with them and don't know anyone that has their service yet.
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