Forum Thread

no sound in Dell Inspiron 3847

p_s_92 564 52 May 3, 2014 at 11:09 PM
The computer is new, came with Windows 8.1, but does not have sound since it was taken out of the box.

I re-installed the Realtek audio card drivers, but there is no sound. The CPU connects to the Dell 24 Monitor - S2440L monitor via VGA cable.

Checking the sounds option in Control panel shows external speakers are needed. I see there is a message on sound icon in bottom right that no speakers or headphones are plugged in. The volume is not set to mute.

Glanced at the Dell manual at ftp://ftp.dell.com/Manuals/all-pr..._en-us.pdf
and from page 11, it appears that there is a front panel audio connector

Ran the Windows troubleshooter which also did not help.

In Device manager, I see Bluetooth Audio device, Intel Display audio, Realtek High Definition Audio all of which have the right drivers.

Dell support thinks if I change the OS to Windows 7, I can get sound, but I have to buy the Windows 7 OS

I thought most PCs today come with an integrated sound card and external speakers are additional.

What could be causing the lack of audio and how can I fix it?

18 Comments

1 2

Sign up for a Slickdeals account to remove this ad.

#2
Quote from p_s_92 View Post :
The computer is new, came with Windows 8.1, but does not have sound since it was taken out of the box.

I re-installed the Realtek audio card drivers, but there is no sound. The CPU connects to the Dell 24 Monitor - S2440L monitor via VGA cable.

Checking the sounds option in Control panel shows external speakers are needed. I see there is a message on sound icon in bottom right that no speakers or headphones are plugged in. The volume is not set to mute.

Glanced at the Dell manual at ftp://ftp.dell.com/Manuals/all-pr..._en-us.pdf
and from page 11, it appears that there is a front panel audio connector

Ran the Windows troubleshooter which also did not help.

In Device manager, I see Bluetooth Audio device, Intel Display audio, Realtek High Definition Audio all of which have the right drivers.

Dell support thinks if I change the OS to Windows 7, I can get sound, but I have to buy the Windows 7 OS

I thought most PCs today come with an integrated sound card and external speakers are additional.

What could be causing the lack of audio and how can I fix it?
Do you have external speakers hooked up, if so, are they connected by the headphone plug or USB.
What the Dell guy told you is absurd, and he should be fired for making that suggestion.
Reply Helpful Comment? 0 0
If you're on this ignore list, vivahate, sd44, cav, charles052, frogstar, godfather927 don't bother quoting me
Joined Apr 2010
L5: Journeyman
564 Posts
52 Reputation
Original Poster
#3
Quote from RockySosua View Post :
Do you have external speakers hooked up, if so, are they connected by the headphone plug or USB.
What the Dell guy told you is absurd, and he should be fired for making that suggestion.
Thanks, no external speakers came with the computer which made me think the motherboard may have a built-in speaker for sound.

ftp://ftp.dell.com/Manuals/all-pr..._en-us.pdf does not seem to specify any speakers.

Does that mean I need to buy external speakers from Dell which will work with Inspiron 3847?
Reply Helpful Comment? 0 0
#4
Quote from p_s_92 View Post :
Thanks, no external speakers came with the computer which made me think the motherboard may have a built-in speaker for sound.

ftp://ftp.dell.com/Manuals/all-pr..._en-us.pdf does not seem to specify any speakers.

Does that mean I need to buy external speakers from Dell which will work with Inspiron 3847?
That is correct.
If you need suggestions, mention your price range.
Reply Helpful Comment? 0 0
Joined Apr 2010
L5: Journeyman
564 Posts
52 Reputation
Original Poster
#5
Quote from RockySosua View Post :
That is correct.
If you need suggestions, mention your price range.
I wonder how did Dell send a PC without external speakers which does not have in-built speakers in motherboard. Just like keyboard/mouse are essential, so if external speakers are needed, why were they not sent?

The usage is mainly for watching training videos. My price range is around 40, but I do not want to skimp and regret later.

Would any low cost ones like http://www.newegg.com/Product/Pro...6836121013 be OK or do I have to get something else?
Reply Helpful Comment? 0 0
#6
Quote from p_s_92 View Post :
I wonder how did Dell send a PC without external speakers which does not have in-built speakers in motherboard. Just like keyboard/mouse are essential, so if external speakers are needed, why were they not sent?

The usage is mainly for watching training videos. My price range is around 40, but I do not want to skimp and regret later.

Would any low cost ones like http://www.newegg.com/Product/Pro...6836121013 be OK or do I have to get something else?
Times have changed. Internal PC speakers disappeared 10 years ago.
The more you spend, the better it will sound.
Logitech is a good choice in that price range.
Reply Helpful Comment? 0 0
Joined Apr 2010
L5: Journeyman
564 Posts
52 Reputation
Original Poster
#7
Quote from RockySosua View Post :
Times have changed. Internal PC speakers disappeared 10 years ago.
The more you spend, the better it will sound.
Logitech is a good choice in that price range.
Thanks, got a new HP PC three weeks ago in office which had internal PC speakers so thought internal PC speakers still were common. Would you suggest any speakers which are around 25? For my needs, listening to training videos, I guess the http://www.amazon.com/Logitech-S1...000R9AAJA/ low priced ones should be fine.
Reply Helpful Comment? 0 0
#8
Quote from p_s_92 View Post :
Thanks, got a new HP PC three weeks ago in office which had internal PC speakers so thought internal PC speakers still were common. Would you suggest any speakers which are around 25? For my needs, listening to training videos, I guess the http://www.amazon.com/Logitech-S1...000R9AAJA/ low priced ones should be fine.
Business machines would be more likely to have internal speakers but you won't find them on home PC's.
My love of good sound makes me a bad candidate for suggesting low end speakers.
Considering that you were planning on being satisfied by an internal PC speaker which is about as low end as can be, I'm thinking that almost any brand name speaker will do.
If you don't get enough suggestions in this thread, you could either change the title or make a new one, asking for speaker suggestions.
Lastly, I've always found that the cheap Logitech's are decent and tough enough to last.
The models that you linked to, may be ample for your needs.
Reply Helpful Comment? 0 0

Sign up for a Slickdeals account to remove this ad.

#9
Might I suggest just asking some friends if they have any extra speakers around that you can have. There are lots of us out there that have old speakers just laying around. I have recently have given away 3 pair, because I will never use them and they are not worth anything.
Reply Helpful Comment? 0 0
#10
Keep in mind you can also plug in headphones to the headphone jack
Reply Helpful Comment? 0 0
Joined Aug 2005
L10: Grand Master
12,662 Posts
4,824 Reputation
Pro
#11
Quote from boboli View Post :
Keep in mind you can also plug in headphones to the headphone jack
Or the speaker jack.

I would suggest this before doing anything else. Then call dell back. What the first guy said was worthless and not a fix. A brand new computer from the factory should work without trouble.
Reply Helpful Comment? 0 0
Vague questions receive vague answers . . . . . .
#12
In my experiences with Dell speakers are often optional. They love to drag you in with a low base price and then nickel and dime you to death with options and upgrades from there.
Reply Helpful Comment? 0 0
#13
Quote from Jeetyet View Post :
In my experiences with Dell speakers are often optional. They love to drag you in with a low base price and then nickel and dime you to death with options and upgrades from there.
Yup....That's where they make their money.
Reply Helpful Comment? 0 0
Joined Aug 2005
L10: Grand Master
12,662 Posts
4,824 Reputation
Pro
#14
So to clarify this post was about hey my new machine has no sound. Why, it has no speakers or headphones plugged in? OP through (But didn't open to verify) there were no speakers?
Reply Helpful Comment? 0 0
Joined Apr 2010
L5: Journeyman
564 Posts
52 Reputation
Original Poster
#15
Quote from RockySosua View Post :
Business machines would be more likely to have internal speakers but you won't find them on home PC's.
My love of good sound makes me a bad candidate for suggesting low end speakers.
Considering that you were planning on being satisfied by an internal PC speaker which is about as low end as can be, I'm thinking that almost any brand name speaker will do.
If you don't get enough suggestions in this thread, you could either change the title or make a new one, asking for speaker suggestions.
Lastly, I've always found that the cheap Logitech's are decent and tough enough to last.
The models that you linked to, may be ample for your needs.
Thanks, I got the 9$ Logitech speakers.

P.S. I do not know why my response did not show up earlier, but please know I appreciate the time and assistance of you and all others who contributed to this thread.

Quote from repitall View Post :
Might I suggest just asking some friends if they have any extra speakers around that you can have. There are lots of us out there that have old speakers just laying around. I have recently have given away 3 pair, because I will never use them and they are not worth anything.
Thanks, I ordered the 9$ speakers because the people I asked did not have any spare ones

P.S. I do not know why my response did not show up earlier, but please know I appreciate the time and assistance of you and all others who contributed to this thread. .
Reply Helpful Comment? 0 0
Last edited by p_s_92 May 31, 2014 at 08:27 PM
Page 1 of 2
1 2
Join the Conversation
Add a Comment
 
Copyright 1999 - 2016. Slickdeals, LLC. All Rights Reserved. Copyright / Infringement Policy  •  Privacy Policy  •  Terms of Service  •  Acceptable Use Policy (Rules)  •  Interest-Based Ads
Link Copied to Clipboard