Forum Thread

Refurbished Laptop windows 8.1 giving me Oxc000021a error and just keeps restarting computer

AshleeS5876 10 10 May 4, 2014 at 01:49 AM
Can someone help me how I can resolve this?

My laptop was working find than about 2-3 days or so this error started happening.

Is this a simple thing that can be fixed or is this a big issue that is a sign of a bad laptop?

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Quote from AshleeS5876 View Post :
Can someone help me how I can resolve this?

My laptop was working find than about 2-3 days or so this error started happening.

Is this a simple thing that can be fixed or is this a big issue that is a sign of a bad laptop?
You have a software problem and it is not and indication of a bad laptop, but I/we have very little info right now, so could you post the brand and model please and any other info that might be pertinent.

Either a start up repair or a system restore, should be able to fix your problem but accessing them is a bit difficult in your situation.
Windows 8 has more recovery options than any previous system but they are normally accessible from the computer while it is running, so that's no help to you.
Contrary to public belief that F keys no longer work at boot up in Windows 8, you can use them but there's a very tiny window of time, so when you start up the machine, you tap the F key of your choice at a furious pace.
Most brands will use F2 to get you into the bios and F8 to get into start up options, where you might find start up repair and other recovery options on some machines, while others may access the recovery options from F11 or F10.
Once we have the make and model of your machine, we should be able to guess which F key to use.
Another way of accessing recovery options is with a Win 8 install or repair disc. To make a repair disc, you would need a blank CD/DVD and another Win 8 machine to make it, plus you would need a built in or external DVD player for your own laptop.
With a bit of patience and know how, you should be able to get your laptop running again soon.
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Last edited by RockySosua May 4, 2014 at 05:26 AM
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