Forum Thread

Zmodo Security DVR ZMD-DR-SFN6 frozen on spash screen

callpocket 11,144 3,058 June 4, 2014 at 05:41 PM
This is a 2 or 3 year old 16 channel security DVR box that is used by a friend at a local convenience store. I'm not sure if there was a power outage and then it failed when it was turned back on or what.

But, when you turn it on, it goes to the Zmodo splash and instead of a message a the bottom that it is 'loading', it just sits there.

I can feel the hard drive spin for about a minute and then it seems to go idle. None of the buttons on the front to get into the menu work. I took the hard drive out and tested it with Seatools -- and it passed even though my computer can't see any data on it and says it is not formatted. I'm sure it's formatted to PAL or something that Windows won't see.

There is a pretty small 'motherboard' inside the device. I don't see any bulged caps and we tried changing out the motherboard battery -- as it is the same as a computer motherboard. No dice.

It has a SATA hard drive and the cable is supple -- haven't tried replacing that, but it's an option. Any ideas?

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#2
Try hard reset...
With the battery out you will then need to plug the power back in and boot the DVR. You will need to make sure the DVR is completely booted, and to do this you will click on the menu button on the front of the DVR.

If the menu comes up then you know the DVR is completely booted and you are ready for the next step.

You will then unplug the DVR, put the battery back in and then plug the DVR back in and boot the system.

Once the DVR is booted you will need to go to menu, hard drive setup, and then you will need to click on format hard drive. It will probably ask for a password and the password to format the hard drive is 111111. Once you have done these steps in this order you should be able to exit out of everything and you should be good to go
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#3
Thanks boltman, I will get with my friend and give this a try. He was, however, hoping to keep the recordings on the drive. Formatting will erase everything. But hey, at this time, it's either make it work or give up -- so I don't see anything other options.

Although, I wonder if I put a different drive in the system to do this -- if it will work after that -- would it be possible to reinstall the original drive with the recordings and possibly save them?
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#4
I have the same dvr. Had it for a year and still never put the cameras up. Let me know if I can help
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Quote from callpocket View Post :
Thanks boltman, I will get with my friend and give this a try. He was, however, hoping to keep the recordings on the drive. Formatting will erase everything. But hey, at this time, it's either make it work or give up -- so I don't see anything other options.

Although, I wonder if I put a different drive in the system to do this -- if it will work after that -- would it be possible to reinstall the original drive with the recordings and possibly save them?
Pretty sure you can swap drives and be ok and then put the old drive in an enclosure and get the data off

Make sure you get the correct compatible drive...
http://kb.zmodo.com/index.php?act...artlang=en

Enclosures for old drive... if needed
http://www.amazon.com/s/?ie=UTF8&...x8uo9igf_b
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Last edited by boltman2007 June 4, 2014 at 06:17 PM
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#6
Old drive in an enclosure attached to the DVR box itself? Will there be a menu option to copy the files over?

Sorry -- DVR's are not my thing and I have no experience with them AT ALL. Just trying to help out a friend. I really appreciate your advice here.
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Quote from callpocket View Post :
Old drive in an enclosure attached to the DVR box itself? Will there be a menu option to copy the files over?

Sorry -- DVR's are not my thing and I have no experience with them AT ALL. Just trying to help out a friend. I really appreciate your advice here.

NO...remove old drive then do an enclosure to USB or try connecting directly to another computer
PUT new drive in DVR and follow hard reset proceedure
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#8
Yeah, I get it to remove the old drive. Put in the new one and do the reset. Put old drive in a USB enclosure.

But then I'm a little lost. Attach the USB enclosure to the DVR box and use the interface from that to copy over the files? A Windows computer doesn't see anything on the drive at all. I slaved it into a Windows computer to run SeaTools and it sees it in My Computer as an unformatted drive with zero space used.
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Quote from callpocket View Post :
Yeah, I get it to remove the old drive. Put in the new one and do the reset. Put old drive in a USB enclosure.

But then I'm a little lost. Attach the USB enclosure to the DVR box and use the interface from that to copy over the files? A Windows computer doesn't see anything on the drive at all. I slaved it into a Windows computer to run SeaTools and it sees it in My Computer as an unformatted drive with zero space used.

Ah gotcha...

You will need to follow this procedure with the old drive and use the DVR to make AVI to USB backup

http://kb.zmodo.com/index.php?act...artlang=en
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Quote from boltman2007 View Post :
Ah gotcha...

You will need to follow this procedure with the old drive and use the DVR to make AVI to USB backup

http://kb.zmodo.com/index.php?act...artlang=en
Ok, that link tells you how to backup files from a working drive inside the DVR box TO a USB external drive. My files will be ON a USB external drive and I will want to copy them over to the working drive inside the DVR box -- IF the reset works.
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Quote from callpocket View Post :
Ok, that link tells you how to backup files from a working drive inside the DVR box TO a USB external drive. My files will be ON a USB external drive and I will want to copy them over to the working drive inside the DVR box -- IF the reset works.
Sounds like you are on the right track..good luck
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#12
Quote from boltman2007 View Post :
Sounds like you are on the right track..good luck
OK, but does the DVR have an option to copy files back to the inside drive from an External drive?
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Quote from callpocket View Post :
OK, but does the DVR have an option to copy files back to the inside drive from an External drive?
Not sure seems it might just be backup convert to AVI to view in Windows etc....

You might try a Linux live cd to see what files it sees

BTW some units use 666666 as the password
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I was hoping to keep windows slaving and connections completely out of the picture. I slaved the original drive into windows and it sees nothing on the drive -- it shows up as unformatted with no space used -- because I guess the drive is formatted for the DVR in a format that Windows does not recognize. I believe the files are still there.

But, I do have a knoppix live cd and maybe can copy over and convert with that -- at least give the guy some AVI files, even if they won't be on the DVD box.
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Quote from callpocket View Post :
I was hoping to keep windows slaving and connections completely out of the picture. I slaved the original drive into windows and it sees nothing on the drive -- it shows up as unformatted with no space used -- because I guess the drive is formatted for the DVR in a format that Windows does not recognize. I believe the files are still there.

But, I do have a knoppix live cd and maybe can copy over and convert with that -- at least give the guy some AVI files, even if they won't be on the DVD box.
I can't think of any other way... LInux might see it if you are lucky

One more shot.... use VLC

http://www.videolan.org/vlc/index.html


and see if this works...

http://api.viglink.com/api/click?...%2FNetview...

use it in OFFLINE mode then use the [264 to AVI] button to convert your video to .AVI format then just use VLC to do the playback.
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Last edited by boltman2007 June 4, 2014 at 08:07 PM
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