Thread DetailsLast Edited by fiercediva July 1, 2014 at 03:45 PM
- You can trade in 2 tablets at a time and receive $100 in GC, but you will only receive 1 coupon per trade in. If you have 2 tablets and want 2 coupons, you must go in twice with one tablet each time.
- The coupons cannot be stacked on a purchase of a single tablet.
- The coupons expire on 7/12.
- DO NOT let the CS rep tell you you either get the GC or the coupon. You get BOTH with a tablet trade in/recycle as per the language of the link above.
- Info below on where to complain if your trade/recycle is denied, etc. is still valid.
- Here is a BB Customer Service Forum post explicitly stating the Samsung Promo Terms for people having issues with "not in the system/must buy a Samsung" statements at their BB location. .
Found on the Trade In page of bestbuy.com:
"Get a guaranteed minimum $50 gift card when you trade in any working tablet, which you may put toward the purchase of a Surface Pro 3."
- Valid 6/20/14-6/28/14 in store only.
- Limit of 2 trade-ins per person.
- Excludes the Barnes and Noble Nook and e-readers. (E-Readers = Nooks, Kindles, Kobo, Pandigital, Sony Reader)
- Not available in all locations and some stores may have additional limitations.
- Trade-in value may vary.
- Condition, documentation and accessories may affect value.
- Device must power on to be considered working.
- Device with cracked screens or water damage are not considered working for purposes of this offer.
- Payment is by Best Buy gift card.
- You are responsible for removing any data from your product before providing the product for evaluation.
- You will be required to agree to the Terms & Conditions.
- Best Buy reserves the right to refuse any trade-in or limit quantities for any reason.
- Taxes and any applicable surcharges due at time of purchase.
- No rainchecks.
Obviously this is for cashing in old/no name tablets that turn on and aren't cracked that could not fetch more than $50 via other means.
Inspections of the items are conducted at the Customer Service desk. Reps were provided with the instructions on how to process these recycles on their employee intranet site.
As with previous trade-ins, YMMV on whether the rep actually turns on the unit, demands accessories, etc.
My experience in NY: When you trade in your items, they enter the items' serial numbers in their computer, ask you for your phone number and/or e-mail address to see if your information is already in their system, ask to see ID, then put the total amount of your trade in(s) on a gift card and print out two copies of a disclaimer -- one copy is yours -- that you have to sign about not being able to recover data from items you've traded to them.
If the rep tries to argue that the item is not in the list of tradeable stuff or has a value of zero, point out the "any tablet" and "guaranteed minimum" language in the promotion's terms -- it helps to bring a printout of the web page I've linked above --and politely ask that the item be processed as a recycle rather than a trade-in. This allows the rep to accept items not in the trade-in database.
With previous Best Buy trade-in promotions using the words "guaranteed" and "any", the trader receives a MINIMUM of $50 for the item even if the item is not in the trade-in database, or is listed with a value of $0-$49 in same.
If the tablet is in their database with an amount greater than $50, the rep is supposed to offer you that higher amount for your trade-in.
The no e-reader/ two-item restrictions are annoying (although there doesn't appear to be great communication between store locations as to whether someone has already traded in an item at another store) but the fact that it is a gift card vs. a coupon is great.
You are not obligated to use the gift card to buy a Surface 3; you can buy anything Best Buy sells with it. .
- Acer Aconia A100
- Archos 80 Turbo Tablet with 16GB Memory (value = $57)
- Azpen A700
- Azpen A727
- Benq S6 Mobile Internet Device
- Blackberry Playbook 7" 16GB Tablet - Wi-Fi
- Boogie Board Jot 4.5 LCD e-Writer (Blue, Red, Pink) @ BB in Vernon Hills, IL
- Boogie Board 8.5" LCD e-Writer @ BB in Vernon Hills, IL
- Coby Kyros
- Craig Tablet (sold at CVS)
- Cruz Reader (100)
- Cube U18GT Elite 7"
- Double Power (dopo) EM63
- Funtab 7
- Hisense Sero 7 LT (E270BSA)
- HKC 8" P886K
- HP Touch Pad
- HTC Flyer
- iRulu Andriod Tablet
- Kindle Fire (1st Gen)
- Kindle Fire HD 7"
- Lenovo A1207
- Mach Trio Stealth
- MID 7
- Nokia N800
- Pandigital (Planet, 7" Tablet)
- Polaroid PTAB7200
- Proscan PLT4311 @ BB in Vernon Hills, IL
- Samsung Galaxy Tab 7 (1st Gen)
- Sharp Mobilon Touchpad PV-6000 (Windows CE)
- Sony Dash
- Viewsonic G-tablet
- Vizio Vtab
- The CS Rep will look for the item in the Trade-In database first. This should be to determine if your item should receive more than the minimum $50. This database is online at this link .
- The CS Rep may then look at a database of all historical/inactive BB SKUs to see if the item was ever sold by BB, and/or if the item is considered a tablet vs. e-reader by BB's class system.
- If the CS Rep does not find your item in either database, the item should be processed as a Recycle. When they hit that recycle button, their system should prompt them for the trade in/gift card promotion. If their system does not do this, take your item back and try again at a different time or different location.
- The CS Rep is prompted to enter the item's serial number during electronics trade-ins. Your trade will go much easier if the number is clearly visible on the outside of the device. If only visible in a menu when the item is on, try going into that menu and writing the number down in advance; the rep may still need to see it directly on the device but you may get lucky.
- Always go to the Customer Service desk for trade-ins, not the Geek Squad desk. If you see a Geek Squad employee helping out at the CS desk, you may wish to wait as they will usually take longer to ascertain the condition of your trade-ins and be more picky. YMMV.
Some who were told the item had to be in the Trade-In database or whose BB locations' Rep's interpretations of the terms of trade were way off have
-- tweeted @BestBuySupport with the store number with a promise that said store will be set straight on correct terms of the trade
-- posted a message on Best Buy Customer Support , which has been PMing posters with resolutions.
Here is a link to one complaint where the Corporate Customer Service Rep explained how the promo should work pretty thoroughly:
PAWN/SECOND-HAND DEALER LAWS (VARY FROM CITY/COUNTY):
You will be asked to show ID for all trade-in transactions. The ID will tie you to the trade-in transaction if there is an investigation into stolen goods by law enforcement, as will the receipt you sign at the end of all trade-in transactions.
Select cities or counties may have more stringent ID procedures, including:
- Taking an electronic fingerprint image of the trader with a USB reader
- Requiring that the trader bring proof of original purchase via receipt
- Requiring that the trader bring proof of original purchase specifically from Best Buy
This post might be of interest with this posting....