I just went to the Cottonelle, clicked contact us, and filled out the form. Received an e-mail the next day
I wrote about not receiving my prize win during the suppose "Glitch" period. It was not my fault that I scored a win at the failure of their game. Read emails below:
Me- Hi, I'm writing in regards to my $5.00 Target Gift Card win from your Cottonelle Wipe and Win Promotion. I won back 7/16/14 and have not received my prize as of yet. I have been made aware that prizes are being awarded and mailed out daily but, I have not gotten mine. Could you please get back with as to when I will receive my prize it would be greatly appreciated.
After a few days they wrote back:
Them- Thank you for contacting us about the COTTONELLE® Brand Wipe and Win Game.
There were some technical difficulties with the play of the game, beyond the control of the Sponsor, which we have taken steps to correct. As a result, some “winning” play messages were sent in error, and unfortunately you happened to receive one of these messages.
In recognition of the confusion caused by this, Kimberly-Clark and the COTTONELLE brand team will still provide you with a $5. Target Gift Card, which was the stated prize for the winners in the game. You can expect to receive the gift card in the mail in approximately 10 weeks after 10/15/2014. We ask that you abide by the “limit one prize per person/email address during the entire game period” rule in the Official Rules. For your convenience, here is a link to those rules.
Thanks for your interest and participation in the COTTONELLE brand Wipe and Win Game.
Might have to wait a while but, at least I will receive my prize. I don't think it will take that long though because, I won one (1) from another account after the correction and received the card the next week.
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