Bank of America Privacy Assist - FULL Refund for YEARS of Service

I'm not sure what qualifies you for the refund, but I just called and BoA said I wasn't on their "Impacted" list...

Not trying to be "elitist" but a 625 on creditkarma is generally considered poor.

If you didnt want judgement then you should not have posted your score.

You must have done something financially irresponsible to achieve such a score, but whatever...

ok... Just called again for the second time and explained that I read about a lawsuit and I then checked my account to see if I have ever been charged and noticed I am being charged $13. she explained she never heard of a lawsuit but can cancel my account. I say go ahead and asked when my account was opened and she said 2007! I said I had no knowledge and to please cancel. 5 minutes later of being on hold she came back and said my account has been cancelled and I am receiving a $1,078 refund in 30 days directly into the account my payments were withdrawn from! thanks OP!

$1,078.17? That's 83 months of service at $12.99, so you had service for nearly an entire year longer than me (I had 74 months).

That's what I'm talkin' about! See, not everyone you speak to will readily issue you the full refund. It might take a few more tries until you reach someone that will take care of it. You just need to be assertive in that you are expecting the refund that you're entitled to under the lawsuit.

So they told you 30 days eh? I could have sworn they told me 1-2 days, but maybe they meant 1-2 statement cycles. If so, my statement closes in about 2 weeks, so I'll remember to post back here when I do get it.

Ya. I was shocked that I had it since 2007! The woman I spoke to did not want to even acknowledge the lawsuit but simply issued a refund without me even asking for it. She said that since I had not known I was being charged for this service, they would issue a full refund. She also did give me a number to call to "learn more about a potential lawsuit if there was one" but she never said that she knew of one.

She did say 30 days. She gave me a confirmation number and mentioned that it would be posted to the account my funds were withdrawn from (my checking). She said it would be split up into two amounts of about $500 per deposit.

Once again, thanks to OP as I never knew anything about this. Hope to see that money in about... 29 days!! (not like I am counting down or anything )

Same here.

I just tried calling and was transferred to 3 different people. The first rep was only able to help me if I was a current member of Privacy Assist. I am not as I cancelled the service back in 2010. So the second rep gathered info (name, address) and she searched both my and my husband's information. She was able to link us to a member ID number to the Privacy Assist service we had, but she said she could not find our names in their system anymore. I was still determined to get that refund so I kept pressing her and asking more questions and explaining that we didn't even know how or when we were signed up for the service and who knows if we were even receiving the full benefits of the service? So she transferred me to a third person. This lady gathered the same info and searched. Came back with nothing. She explained that it wasn't a lawsuit, but simple a fine that BoFA has to pay. She was asking me where I heard about it and which website. I just mentioned the LA Times article and that it was my understanding that if you were enrolled and did not believe I was receiving all the benefits, that I am entitled to a refund for the time the service was paid for on our account. She searched again and still said our names didn't show up so we weren't impacted. There was really nothing else for me to say. I may try again later in the day to get another rep who may handle it differently.

I just tried calling and was transferred to 3 different people. The first rep was only able to help me if I was a current member of Privacy Assist. I am not as I cancelled the service back in 2010. So the second rep gathered info (name, address) and she searched both my and my husband's information. She was able to link us to a member ID number to the Privacy Assist service we had, but she said she could not find our names in their system anymore. I was still determined to get that refund so I kept pressing her and asking more questions and explaining that we didn't even know how or when we were signed up for the service and who knows if we were even receiving the full benefits of the service? So she transferred me to a third person. This lady gathered the same info and searched. Came back with nothing. She explained that it wasn't a lawsuit, but simple a fine that BoFA has to pay. She was asking me where I heard about it and which website. I just mentioned the LA Times article and that it was my understanding that if you were enrolled and did not believe I was receiving all the benefits, that I am entitled to a refund for the time the service was paid for on our account. She searched again and still said our names didn't show up so we weren't impacted. There was really nothing else for me to say. I may try again later in the day to get another rep who may handle it differently.